I order all of my going out / festival clothes from Elsie & Fred and I have not had one purchase I’m unhappy with ! My body type is quite hard to find clothes that fit (6 foot and I wear a 32DD bra)... Ver mais
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Was so excited about this order. However, very poor communication/follow through on shipping. No way to track orders through royal mail and am still waiting to receive my order over 14days later. Hopi... Ver mais
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I’m so gutted to send a negative review to a small business. However having sent multiple messages via the website, 2 different email addresses, Instagram and messenger I have no choice. I’ve paid for... Ver mais
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Clothes are lovely, but postage always takes much longer than expected, especially when ordering close to the weekend. My parcel was left in the pouring rain, right under an emptying drainpipe and was... Ver mais
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Informações sobre a empresa
Escrito pela empresa
An online boutique created by three siblings, Natalie, Leanne and Ryan Haynes. They believe in empowering the fiercest and more empowered version of you. Elsie and Fred specialise in making females feel special in bold colours and bright hues designing...
Informações de contacto
Elsie & Fred, UNIT 2-3 HEER HOUSE, MATLOCK ROAD, CV1 4JR, coventry, Reino Unido
- sales@elsieandfred.com
- elsieandfred.com
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This should not be a medical program in…
This should not be a medical program in existence. It is going to hurt women because they are leading women to believe that the one topical medication they provide will be enough HRT for everyone.. I still have a uterus-- there is no way under the sun that it is medically responsible to prescribe patients with uteruses topical only progesterone. It will not protect their uteruses adequately and that is harmful because they will assume that this service responsibly replaces the care they would receive by an in person (or even a telehealth) appointment. Most of their patients will not know to question that, but there is ample literature on this and when pressed, the prescribing MD who responded to my questions acknowledged this thru the chat function, but most women are not going to know to ask this question, much less push back on an MD who has already prescribed the ONE medication the provide based on the screening questions --- which included, I might add, "Do you still have a uterus?"
There were a lot of "screening questions" before the MD wrote the script, and they try to make you think that it is a personalized program, but they are prescribing the same estradiol/estriol/progesterone topical cream to everyone. And you cannot ask the MD questions before it is prescribed. You have to dig thru the portal to find this function. It is medically inappropriate. Try Midi health or Joi Wellness instead. I was intrigued by the inclusion of Estriol in Elsie's cream, but leaving the uterus unprotected at worst, underprotected at best--is a show stopper. Now I just need to make sure they refunded the $474!
The clothes are cute the quality is…
The clothes are cute the quality is great but I’m giving them 4 stars because I had an issue with my order that needed to be resolved and they never got back to me.
DO NOT SHOP HERE THEY ARE VERY RUDE AND UNPROFESSIONAL
Emailed me saying order on its way , then got another email later that day saying ill be getting a refund and that it no explanation why , ill emailed then asking why and got nothing back , clearly didnt have it in stock but still allowing people to purchase on the website , poor customer service, would nkt recommend them and will never buy of this company again , would give them 0 stars but option wasn’t available
Now look at the SMALL businesses reply just shows you how unprofessional they really are calling people petty for there mistakes, update your website when things are out of stock next time .
Look at the other poor reviews and replies from the seller tells you alot about this company ,most people saying the same thing.. no communication whats so ever , poor business ethics

Resposta da Elsie & Fred
Love the jeans and the fun notes that…
Love the jeans and the fun notes that came with them 🩷
I’m so gutted to send a negative review…
I’m so gutted to send a negative review to a small business. However having sent multiple messages via the website, 2 different email addresses, Instagram and messenger I have no choice. I’ve paid for a dress, never received it. What more can I do? I’ve given several ample opportunities to resolve and had no response at all. I’m £50 odd down, have no dress and no response to any messages. Gutted.

Resposta da Elsie & Fred
Thank you for everything and making me…
Thank you for everything and making me feel fabulous in your clothes!! 💟
Order arrived today and I brought a £89…
Order arrived today and I brought a £89 dress which to me is very expensive. I was really looking forward to it but as soon as I took it out the bag it was falling apart. Loads of the little crochet threads fell off. Im too scared to try it on in case it rips. Annoying as I’ll now have to go all the way to the post office to return and I was really looking forward to it for a festival :( I think it would be risky wearing it there in case it literally fell apart

Resposta da Elsie & Fred
Love this fashion brand with my whole…
Love this fashion brand with my whole heart ! Awesome playful designs and super nice team :))) ❣️

Resposta da Elsie & Fred

Resposta da Elsie & Fred
Won’t accept return of faulty items
Sold broken items in the sale, their returns policy states that they accept all returns within 30 days - this is false. Tried to return broken items but cannot through the returns portal as it is a sale item. They have no customer service contact, just a box you fill with a message but no actual way of pressing send on said message? Awful experience will not be ordering again - misleading, no customer care and sending out faulty items

Resposta da Elsie & Fred
Hidden Gem of a Clothing Store
I am So SORRY! I did a review for Edikted, and got it confused with Elsie & Fred. I'm so stupid. Just because they start with an "E" does not make them the same company!
5 stars for them! Elsie & Fred always gets full marks from me! The shipping was quick and the website easy to navigate. I LOVE the quality and the style of the clothes at this store! I got these really funky pants that had a wild print with every color under the sun on them. I wore them with a white button down and a pink sweater vest and oml, the compliments were never-ending. Everyone wanted to know where I got them.
They also have great customer service! They seem to really care about their customers and our experience. They want to make sure we have good ones, and boy, do I! I'm so sorry for that original review, I was totally wrong. I had never heard of either of these companies before a few months ago, and I think that's why I got them confused since they are still kind of new for me. They sell similar styles of clothing as well, but the quality of E&F is sky high. Again, great, trustworthy company with some seriously cool clothing. Some items are actually quite cleverly constructed, and I love that.
Edit #1: how kind of them to be so nice when they haven't done anything wrong. I love E&F. This is why I say they give great service.

Resposta da Elsie & Fred
Amazing service
Amazing service, products and values. What a gorgeous dress-my daughters extremely happy with our purchase and looking forward to going to her prom in style. Thankyou.

Resposta da Elsie & Fred
The customer service is just amazing!! The clothes are just amazing!!!
The customer service is just amazing!! Nothing is too much trouble! I am so impressed with this company. The clothing is out of this world, such good quality, I am absolutely in love with my new coat. Well done Elsie and Fred… if only all companies were as good as yours xx

Resposta da Elsie & Fred
Class coat
Class coat, class delivery time. Always good service and products with Elsie and Fred.

Resposta da Elsie & Fred
Royal Mail incorrectly submitted my zip…
Royal Mail incorrectly submitted my zip code, now I am watching my
Package bounce around my county working its way back to the sender in the UKZ

Resposta da Elsie & Fred
Lovely Clothes / Questionable Postage
Clothes are lovely, but postage always takes much longer than expected, especially when ordering close to the weekend. My parcel was left in the pouring rain, right under an emptying drainpipe and was absolutely soaked through. No note was put through the letterbox to tell me it was there.

Resposta da Elsie & Fred
If I could I would give zero as much…
If I could I would give zero as my rating. Recently had my parcel damaged because of evri meaning I will never receive my parcel yet when I emailed the company at first they were helpful but now they have now resorted to ignoring my emails if you ever get into a unfortunate situation like this don’t expect Elsie and Fred to give you a refund they don’t care if you receive your parcel or not. Avoid as they do not care for there customers

Resposta da Elsie & Fred
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