I order all of my going out / festival clothes from Elsie & Fred and I have not had one purchase I’m unhappy with ! My body type is quite hard to find clothes that fit (6 foot and I wear a 32DD bra)... Ver mais
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Was so excited about this order. However, very poor communication/follow through on shipping. No way to track orders through royal mail and am still waiting to receive my order over 14days later. Hopi... Ver mais
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I’m so gutted to send a negative review to a small business. However having sent multiple messages via the website, 2 different email addresses, Instagram and messenger I have no choice. I’ve paid for... Ver mais
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Clothes are lovely, but postage always takes much longer than expected, especially when ordering close to the weekend. My parcel was left in the pouring rain, right under an emptying drainpipe and was... Ver mais
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Informações sobre a empresa
Escrito pela empresa
An online boutique created by three siblings, Natalie, Leanne and Ryan Haynes. They believe in empowering the fiercest and more empowered version of you. Elsie and Fred specialise in making females feel special in bold colours and bright hues designing...
Informações de contacto
Elsie & Fred, UNIT 2-3 HEER HOUSE, MATLOCK ROAD, CV1 4JR, coventry, Reino Unido
- sales@elsieandfred.com
- elsieandfred.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
One of my favourites for party outfits…
One of my favourites for party outfits I have a few pieces from E&F. I always get compliments on the unique colour designs. I love the concept of this conscientious, independent brand. 🤩

Resposta da Elsie & Fred
Nice unique gear -Humans Progress
Nice unique gear, good prices and not a corporate machine there a human caring company.

Resposta da Elsie & Fred
Team were so respondent and helpful…
Team were so respondent and helpful when I emailed them about an enquiry! Super quick delivery and items looked exactly like they did online.

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I will continue to buy from this brand…
I will continue to buy from this brand every season! Their clothes are compliment magnets, every time I wear my e&f jackets I get stopped multiple times and asked where they’re from. I honestly feel my best self when I wear them and I also love that they’re independent 💫 amazing quality and the best customer service too!

Resposta da Elsie & Fred
Excellent service and incredible quality!
Messaged on insta before buying and was replied to so quickly! Incredible quality, True to size and already know i'll be receiving hundreds of compliments! Can’t wait to wear it!! Also my order came in less than 2 days of ordering and I only paid standard delivery! Thanks so much x
Brilliant service
Brilliant service, came in good time, absolutely love my new pink faux fur coat. It is very very warm and cosy when on. I do recommend this item and brand.

Resposta da Elsie & Fred
Lil Kim in Candy Pink
Delivery was super fast and the coat I bought is outstanding quality and the best thing I've ever owned. It is an incredible candy pink and the faux fur is so soft and luxurious, it's like being wrapped in a pink fluffy cloud of candy floss.

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Resposta da Elsie & Fred
Still has not come yet
Still has not come yet. Takes acrually forever. Would not order here again

Resposta da Elsie & Fred
Fab unique clothing
Fab unique clothing, at reasonable prices. Great communication at each stage of the order process and happy when arrived in cute packaging. Generally the sizing was slightly larger than expected so had to return an item, return was free though so brill all round! 😁
Not true to size- No free exchange
Just received my first order of a beautiful ice blue co-ord set. Quick delivery! Ordered a size 12 (M) skirt as that is normally correct for me, but the waist of the skirt is huge! More like UK 14-16! Definitely not true to size.
Bought it in the sale and I have sent it back today (returns process is simple 👍). Luckily the size 10 (S) is still in stock so I have ordered it but it’s cost me another standard delivery cost (£3.99). Why do you not offer free exchanges? Especially as the garment is not true to size at all.
Lovely dress, but missed item
Super cute dress, just a shame they only sent one item when I bought 2 :(

Resposta da Elsie & Fred
harry styles
i bought a set for a harry styles concert and i haven’t even gotten it but i already know it’s gonna be great

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I really want to love this brand but I'm disappointed...
I love the concept behind the brand and I'm all for supporting independents, HOWEVER, I put in an order almost 1 month ago and unfortunately it still hasn't arrived... I sent two emails to follow up and they were very prompt with replying, which I am grateful for, however I still can't see any updates on my tracking number.

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Don’t order if you live in the US…
Hello this is my second time ordering from them. First time they claim 5-7 business days for shipping and they charge you for it. Takes longer than that they keep blaming it on strikes. I sent them an email immediately after I made my first purchase to cancel the order because the sizing was incorrect took them days to get back to me and said they couldn’t do anything because it was already in transit. Received my shipment late then they made me pay for the shipment which was close to $30 to send it back. When I stressed how inconvenient that was they gave me a credit so I decided to use it. I kept changing the order in my cart to the top but there was a system error where the skirt was the top. I ordered it two weeks ago and have not received it. Not a scam just bad customer service.

Resposta da Elsie & Fred
Shipping Scam
Was so excited about this order. However, very poor communication/follow through on shipping. No way to track orders through royal mail and am still waiting to receive my order over 14days later. Hoping I don't have to refund, but likely will not be purchasing from this seller again, nor would I recommend to others.

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Resposta da Elsie & Fred
A Breath of Fresh Air
In a world of instagram neutrals (which I don't mind by the way) Elsie and Fred are a breath of fresh air. Their clothes are fun, colourful and very well made. I was lucky enough to get a few pieces in the sample sale for a last minute winter sun holiday. Delivery was swift, communication was great and when they arrived I loved them. I have my eye on the furry hooded coat and furry hat for winter and am excited to be able to shop here for the festivals next year. Very Happy :)

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The customer service at Elsie and Fred…
The customer service at Elsie and Fred is another level. They go above and beyond. Best in the business

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