Do not except these reviews they are made up , ENGAGE are ruthless loan sharks , they have forced me into a unaffordable position , their rates are made up , my mortgage payments have risen from £7... Ver mais
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Leia as opiniões dos outros
I have now spoken to 4 different team members now and everyone of them have provided a great service. It is a pleasure to submit this review. So a special thanks to Laura,Mick,Abdullah and Usman for... Ver mais
A empresa respondeu
The staff is knowledgeable.courteous helpful and Vas very patient with me . I did not feel intimidated or afraid She made me feel self worth and calm Wish I had knowledge of the various types o... Ver mais
A empresa respondeu
Laura a customer adviser was exceptional. She was calm, kind, understanding, sympathetic and guided me through the process of paying my mortgage and helped me set up Engage credit portal where I can s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Engage Credit is a Mortgage Servicer. This means we manage mortgage accounts on behalf of original mortgage lenders, rather than providing mortgage loans directly. We're committed to treating customers fairly and putting customers at the heart of everything we do. Our role includes, collecting mortgage payments, managing customer accounts, providing customer support if you’re experiencing financial difficulty and making sure your mortgage is administered correctly and fairly. It's important to know: we don't control interest rates or decide lending criteria; we don't issue new mortgages, product switches or refinance loans; we follow lender instructions and regulatory requirements and most importantly; we’re here to help. If you need support, have questions about your account, or think something doesn't look right, please get in touch. Speaking to us early gives us the best chance to help you. We value feedback, positive or constructive as it helps us improve and better support our customers.
Informações de contacto
Harman House, UB8 1QQ, Uxbridge, Reino Unido
- 0333 014 2046
- engagecredit.com
4,3
Excelente
496 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 81% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Spoke to a lovely man very helpful and…
Spoke to a lovely man very helpful and friendly. Excellent customer sevice.
10 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Sarah, thank you for taking the time to leave us a review.
We're delighted to hear that you received such friendly and helpful service and that our colleague made a positive impression.
Providing excellent customer service is what we strive for, so it's wonderful to know your experience reflected this.
We really appreciate your feedback and look forward to assisting you again in the future.
I was listened to empathy and sympathy
I was listened to empathy and sympathy. He was so patient with me. Did not look down on me with my situation.
8 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Gloria, thank you for taking the time to share your experience. We're delighted to hear that you felt listened to, supported, and treated with empathy throughout your interaction. We understand that discussing personal circumstances can be difficult, so we're especially pleased that our colleague was patient, understanding, and made you feel respected without judgment. Your kind feedback means a great deal to us, and we'll be sure to pass it on. Thank you again for your review.
Mortgage queries
Very knowledgeable
and helpful customer service.
9 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for your wonderful feedback. We're delighted to hear that you found our customer service team knowledgeable and helpful. Providing clear information and support to our customers is extremely important to us, so it's great to know we were able to assist you effectively. We truly appreciate you taking the time to share your experience.
My call in to discuss my account was…
My call in to discuss my account was well handled by the company’s representative.
7 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi, thank you for taking the time to leave us a review. We're delighted to hear that your call was handled well and that our representative was able to assist you with your account. Providing a professional, helpful, and positive customer experience is very important to us, and it's great to know we met your expectations. We appreciate your feedback and look forward to assisting you again whenever you need us.
Very helpful in my very difficult…
Very helpful in my very difficult circumstances.
7 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Paul, thank you for your 5 Star review. It is really pleasing to see that our agent was helpful to you today on your call. I will be sure to pass on your feedback to the relevant team.
Engage credit are amazing
Engage credit are amazing, friendly and understandable in people’s issues
7 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Elizabeth, thank you for your 5 Star review. It is really pleasing to hear your feedback and I pass your comments on to the relevant team.
Supportive non judgmental and…
Supportive non judgmental and professional
7 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Janet, thank you for your 5 Star review. It is really pleasing to see that our agent was supportive on your call with us today. I will be sure to pass on your feedback to the relevant team.
The lady was very quick helpful and…
The lady was very quick helpful and clear to talk to.
7 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Jayne, thank you for your 5 Star review. It is really pleasing to see that our agent was helpful and easy to talk to. I will be sure to pass on your feedback to the relevant team.
I rang to report a problem
I rang to report a problem we tried a couple of ways to resolve it but were unable to do so was reported to the IT department and they will look into it.
Will ring me back when resolved
7 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Martin, thank you for your 5 Star review. It is really pleasing to see that our agent is working on resolving your issue. I will be sure to pass on your feedback to the relevant team.
Customer service excellent
Customer service were really
Pleasant and helpful especially as I managed to get myself flustered and disorganised! Very patient.
6 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Susan, thank you for your 5 Star review. It is really pleasing to see that our agent was helpful during your call with us. I will be sure to pass on your feedback to the relevant team.
They were very helpful
They were very helpful, amd understood my issues which had just come to me...
They came to a helpful resolution with me and will contact me in a couple of weeks to see where I am at.
6 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Asad, thank you for your 5 Star review. It is really pleasing to see that our agent was able to come to a helpful resolution for you during your call with us. I will be sure to pass on your feedback to the relevant team.
The person I spoke to was very…
The person I spoke to was very understanding
3 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Malkit, we are pleased to hear that our agent was extremely understanding of your situation and that you left the call happy and satisfied we had supported you. We’ll make sure your feedback is shared with the team.
Extremely helpful and understanding of…
Extremely helpful and understanding of our situation. Clear communication throughout and systematic. Extremely pleasant and positive conversation. Left feeling relieved and satisfied with proposal set.
3 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Tattey, we are pleased to hear that our agent was extremely helpful and understanding of your situation and that you left the call happy and satisfied we had supported you. We’ll make sure your feedback is shared with the team.
Harun was very helpful and polite.
Harun was very helpful and polite.
1 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi William, we are pleased to hear that our agent helped you and in a helpful manner, we strive to provide the best service we can. We’ll make sure your feedback is shared with the team.
Always go above and beyond to help😊
1 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Jacob, we are pleased to hear that our agent helped you and went above and beyond to help you. We’ll make sure your feedback is shared with the team
My mortgage is coming to an end…
My mortgage is coming to an end November 2026. It was a 20 years mortgage.
This company brought my mortgage from the company we took the mortgage out with. Something I’ve never heard of. It’s a repayment only.
Unfortunately our insurance doesn’t even cover the amount owed.
The original mortgage company said we could extend it by 10 years. Engage claim it says nothing about it in the contract we signed.
So now I get multiple phone calls, letters, emails per weeks, asking when I’m moving out and how I plan to pay them. I have still got six months before it needs paying.
My children who have since the mortgage was taken out are married. They signed they wouldn’t claim squatters rights when we took the mortgage out. I would be weary of using this company
18 de junho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Linda, we are sorry that you feel you have been treated unfairly by our company. If you would like to raise a complaint or discuss this matter further with us, then we would be happy to try and resolve the issues you have raised. Please refer to the Complaints section on our website at: http://www.engagecredit.com/Complaints or alternately I can arrange for one of our senior specialists to give you a call.
The advisor was help and solved the…
The advisor was help and solved the problem I had he give out plany of information for future reference
30 de junho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Joanne, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that our agent helped solve your issue. We’ll make sure your feedback is shared with the team.
The professional way both advisors delt…
The professional way both advisors delt with my questions
30 de junho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that our agents dealt with your questions providing excellent customer service. We’ll make sure your feedback is shared with the team
Easy to navigate system
Easy to navigate system. Good customer service and efficient service.
29 de junho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Barbara, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you have experienced good service with us and were able to navigate our portal. We’ll make sure your feedback is shared with the team.
Very helpful and excellent customer…
Very helpful and excellent customer service.
29 de junho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Julian, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you have experienced very helpful and excellent customer service from our staff. We’ll make sure your feedback is shared with the team
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