Do not except these reviews they are made up , ENGAGE are ruthless loan sharks , they have forced me into a unaffordable position , their rates are made up , my mortgage payments have risen from £7... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I have now spoken to 4 different team members now and everyone of them have provided a great service. It is a pleasure to submit this review. So a special thanks to Laura,Mick,Abdullah and Usman for... Ver mais
A empresa respondeu
The staff is knowledgeable.courteous helpful and Vas very patient with me . I did not feel intimidated or afraid She made me feel self worth and calm Wish I had knowledge of the various types o... Ver mais
A empresa respondeu
Laura a customer adviser was exceptional. She was calm, kind, understanding, sympathetic and guided me through the process of paying my mortgage and helped me set up Engage credit portal where I can s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Engage Credit is a Mortgage Servicer. This means we manage mortgage accounts on behalf of original mortgage lenders, rather than providing mortgage loans directly. We're committed to treating customers fairly and putting customers at the heart of everything we do. Our role includes, collecting mortgage payments, managing customer accounts, providing customer support if you’re experiencing financial difficulty and making sure your mortgage is administered correctly and fairly. It's important to know: we don't control interest rates or decide lending criteria; we don't issue new mortgages, product switches or refinance loans; we follow lender instructions and regulatory requirements and most importantly; we’re here to help. If you need support, have questions about your account, or think something doesn't look right, please get in touch. Speaking to us early gives us the best chance to help you. We value feedback, positive or constructive as it helps us improve and better support our customers.
Informações de contacto
Harman House, UB8 1QQ, Uxbridge, Reino Unido
- 0333 014 2046
- engagecredit.com
4,3
Excelente
496 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 81% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The staff are very friendly polite…
The staff are very friendly polite professional and helpful I asked questions and they answered very well and professional the overall experience was very helpful and informative helped me out a lot
19 de agosto de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Mr Johnson,
Thank you for taking the time to leave us such positive feedback.
We're delighted to hear that you found our team to be friendly, polite, professional, and helpful throughout your experience. It's especially pleasing to know that your questions were answered clearly and professionally, and that the information provided helped you so much.
Providing excellent customer service and ensuring our customers feel informed and supported are priorities for us, so your comments are greatly appreciated.
Resposta da Engage Credit
Hi Maureen,
Thank you for your review. We're delighted to hear that you found our team very helpful with your queries. Providing clear and supportive assistance is important to us, and we appreciate you taking the time to share your feedback.
Very stressed out customer
I have had an issue regarding my mortgage. I had a payment plan in place with which I was abiding too. Engage credit adjust the interest rate with which put me slightly in arrears. They then we’re going to charge me interest on this I also received a letter 14days after I had paid my monthly instalment to say that they had not received this instalment. It was very stressful for me and my wife
18 de agosto de 2026
Opinião espontânea
Resposta da Engage Credit
Hi David,
Thank you for taking the time to share your feedback. We are sorry to hear about the concerns you experienced regarding your mortgage account and understand the stress this caused you and your wife.
We appreciate the opportunity to have discussed the matter with you directly and are pleased that we were able to resolve your complaint. We value all customer feedback as it helps us improve our service, and we're grateful that we were able to reach a positive outcome.
Edith was patient with me understanding…
Edith was patient with me understanding able to explain the options available for date change of payment.
12 de agosto de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Gifty,
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that Edith was patient, understanding, and able to clearly explain the options available to you regarding your payment date change.
We understand how important it is that customers receive clear guidance and support, and we're pleased that Edith was able to help. We'll be sure to share your kind feedback with Edith and the wider team.
The person was so helpful and…
The person was so helpful and knowledgeable, she took the time to explain things so I can understand,. I felt confident with what she was explaining.
And had the time yo be helpful and not rushing.
11 de agosto de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Carol,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that our colleague was able to provide clear explanations and take the time to support you without making you feel rushed.
Your feedback means a great deal to us, and we'll be sure to share your comments with the team.
We are paying our mortgage finally off…
We are paying our mortgage finally off this month 1,600 which has been an absolute struggle. My husband was on dialysis for 4 year and needed a kidney transplant. Engage were informed several times about this and didnt offer any help at all. We asked for a break for 2 month which would of helped massively we were refused. Now we are in arrears of 27,000 after paying off our mortgage. They said if we dont pay this off by end of October this year then they going to charge us 5.04 per day which is appalling talk about getting kicked in the teeth . Can you help regards ged and eileen blair
10 de agosto de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Eileen,
Thank you for taking the time to share your feedback.
We're very sorry to hear about the difficulties you and your husband have experienced, particularly during what sounds like an extremely challenging time.
We're disappointed to hear that you feel the support provided didn't meet your needs and expectations. We take feedback like this very seriously, especially where customers feel they have not received the help they needed during periods of financial difficulty.
Having reviewed your comments, a member of our team will be in touch with you directly to discuss your concerns and understand more about your experience. As we're unable to discuss account-specific information on a public platform, we'll continue the conversation with you privately.
Thank you for bringing this to our attention.
The gentleman was very efficient asked…
The gentleman was very efficient asked his security questions and then he answered all of my questions no messing and made sure that there was nothing else I needed help with
10 de agosto de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Helen, thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you received such efficient service. It's great to know that your questions were answered, and that the colleague took the time to check whether you needed any further support before ending the call.
Providing a straightforward, supportive experience is very important to us, and we're pleased this was reflected in your interaction. Thank you again for your kind feedback.
Resposta da Engage Credit
Hi Merline, thank you for your 5-star review.
We're pleased to hear that you found our team informative and helpful. We appreciate you taking the time to share your experience, and your feedback means a lot to us.
The male who took my call was brusque…
The male who took my call was brusque and unhelpful. I rang as I had an issue with my mortgage payments going forward he insisted I provide my husbands financial details even though he isn't named on the mortgage .I advised him I am not fully aware of his income and outgoings nevertheless he insisted then told me we have £600 surplus money left after the mortgage is paid . This is totally inaccurate but he insisted we pay more and wasn't helpful or sympathetic towards our financial circumstances even though I have had recent severe ill health and had to reduce my working hours as a result .
I was really distressed by his attitude.
Wouldn't reccomend this mortgage company at all they are just sharks
7 de agosto de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Donna,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were unhappy with your recent experience and that the conversation left you feeling distressed.
We appreciate that discussing financial circumstances can be difficult, particularly when personal circumstances and health concerns are impacting household finances. We expect all customers to be treated with professionalism, respect and empathy, and we're disappointed to hear that this wasn't your experience.
Unfortunately, we've been unable to identify your account from the information provided in your review. We'd like the opportunity to understand more about your experience and investigate your concerns further.
Please contact us using one of the methods below and include your name and account reference so that we can look into this for you.
• Email: customerservice@engagecredit.com
• Text: 07476 563294
• Phone: 0333 014 2046
Thank you for bringing this to our attention, and we hope to hear from you soon.
I had the pleasure of speaking wit
I had the pleasure of speaking with Amir today, and I honestly can’t thank him enough. After explaining my mum and dad’s difficult situation, he was so understanding, compassionate, and genuinely listened. We’ve been customers for many years and have been passed from one person to another, but Amir was by far the most amazing agent we’ve ever spoken to.
He was kind, patient, professional, and his empathy really came across throughout the whole conversation. He made us feel heard and supported at such a stressful time. Customer service like this is rare, and he is a real credit to the company. Amir truly deserves a raise and recognition for the outstanding service he provides. Thank you so much, Amir.
Kind regards,
Reshima
5 de agosto de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for your lovely review, Reshima.
We're incredibly proud to hear about the support Amir provided. Showing empathy, understanding and taking the time to listen are qualities we strive for, and it's great to know that Amir delivered such an exceptional experience during a challenging time for your family.
We'll make sure your feedback is passed on to Amir and recognised internally. Comments like yours mean a great deal to our colleagues and help us celebrate those who go above and beyond for our customers.
Thank you again for sharing your experience, and we wish you and your family all the best.
That is because the mortgage is in another company name.
Waste of time I’ve tried to resolve the situation on multiple occasions
Not an understanding company and one I did not choose
3 de agosto de 2026
Opinião espontânea
Resposta da Engage Credit
We are sorry that you continue to be unhappy with your experience with us. As we are unable to discuss specific details on this platform, I will therefore arrange for one of our managers to call you as I have now located your account.
Agent listen understood and helpful no…
Agent listen understood and helpful no problem from me
3 de agosto de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your feedback. We're pleased to hear that our agent listened, understood your concerns, and was able to help. It's great to know your experience was straightforward and resolved without any problems. We appreciate your comments and your support.
Wonderful 👍
1 de agosto de 2026
Opinião espontânea
Resposta da Engage Credit
Hi William,
Thank you for your wonderful review! We're delighted to hear that you had a positive experience with us.
Your kind words mean a great deal to our team and motivate us to continue delivering the highest level of service. We truly appreciate your support and look forward to supporting you again in the future.
Customer care outstanding service good
31 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Carol,
Thank you for taking the time to leave us a review. We're delighted to hear that you received outstanding customer care and great service. Providing the best possible experience for our customers is always our priority, so it's wonderful to know we met your expectations.
We truly appreciate your feedback and look forward to assisting you again in the future
It can be difficult discussing personal…
It can be difficult discussing personal financial issues with strangers, but advisors like Charles, who I spoke with this morning, help to make those conversations a little less difficult. Thank you!
31 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Steve,
Thank you for your thoughtful review.
We understand that discussing personal financial matters can sometimes feel daunting, so we're especially pleased to hear that Charles helped make the conversation more comfortable and approachable. Providing a supportive, understanding, and professional service is something we strive for, and it's wonderful to know that your experience reflected this.
We'll be sure to pass your kind comments on to Charles. Thank you again for taking the time to share your feedback, and we're glad we could assist you.
Very helpful and understanding
Very helpful and understanding. Query was dealt with satisfactorily. Good communication. Friendly and helpful agents
31 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Pete,
Thank you for taking the time to share your feedback.
We're delighted to hear that you found our agent helpful, understanding, and friendly throughout your interaction. It's great to know that your query was resolved satisfactorily and that the communication met your expectations.
We truly appreciate your kind comments and will be sure to pass your feedback on to the team. Thank you for choosing us, and please don't hesitate to get in touch if we can assist you again in the future.
Prompt and Courteous Sevice
Within 10 minutes of the call ending I received my statement as promised.
30 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Claudette,
Thank you for your positive feedback. We're delighted to hear that you received your statement within 10 minutes of your call ending, exactly as promised. Providing prompt and reliable service is something we strive for, and it's great to know we met your expectations on this occasion.
We appreciate you taking the time to share your experience and thank you for choosing our service. If there's anything else we can help with in the future, please don't hesitate to get in touch.
Very friendly and helpful person
Very friendly and helpful person
28 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Peter,
We're delighted to hear that you had a positive experience with our team and that the support you received met your expectations. Providing helpful, clear, and professional service is extremely important to us, so it's wonderful to know our efforts made a difference.
Your feedback means a great deal to the team, and we will be sure to share your kind comments with those involved.
I am going through a divorce and the…
I am going through a divorce and the past 8 years has been a total nightmare. I honestly don't know where I would be if it wasn't for the support I have received from Engage. They have gone above and beyond anything I could have hoped for. I'm not out of the woods yet, but I feel more in control now than I have in a long time. The gentleman I have been speaking with deserves a massive raise. He is amazing. I can't thank him enough.
27 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi,
Thank you so much for taking the time to share your experience. We are truly sorry to hear about the challenges you've faced over the past eight years, and we appreciate how difficult this period must have been for you.
It's incredibly rewarding to know that the support from Engage has helped you feel more in control and provided reassurance during such a challenging time. We are especially pleased to hear your kind words about the colleague supporting you. We will ensure your feedback is shared with him and his manager, as recognition like this means a great deal to our team.
While we understand your journey is not yet over, we're grateful to be able to support you along the way and are committed to continuing to help wherever we can.
Thank you again for your trust, your recommendation, and your very kind comments.
Very good experience
Very good experience. Person I spoke with handled the matter sensitively and with empathy.
27 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi,
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a very positive experience and that the colleague you spoke with handled your situation sensitively and with empathy. We understand that discussing personal circumstances can sometimes be difficult, so it's great to know that you felt supported throughout the conversation.
Your feedback is greatly appreciated.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.