Do not except these reviews they are made up , ENGAGE are ruthless loan sharks , they have forced me into a unaffordable position , their rates are made up , my mortgage payments have risen from £7... Ver mais
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Leia as opiniões dos outros
I have now spoken to 4 different team members now and everyone of them have provided a great service. It is a pleasure to submit this review. So a special thanks to Laura,Mick,Abdullah and Usman for... Ver mais
A empresa respondeu
The staff is knowledgeable.courteous helpful and Vas very patient with me . I did not feel intimidated or afraid She made me feel self worth and calm Wish I had knowledge of the various types o... Ver mais
A empresa respondeu
Laura a customer adviser was exceptional. She was calm, kind, understanding, sympathetic and guided me through the process of paying my mortgage and helped me set up Engage credit portal where I can s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Engage Credit is a Mortgage Servicer. This means we manage mortgage accounts on behalf of original mortgage lenders, rather than providing mortgage loans directly. We're committed to treating customers fairly and putting customers at the heart of everything we do. Our role includes, collecting mortgage payments, managing customer accounts, providing customer support if you’re experiencing financial difficulty and making sure your mortgage is administered correctly and fairly. It's important to know: we don't control interest rates or decide lending criteria; we don't issue new mortgages, product switches or refinance loans; we follow lender instructions and regulatory requirements and most importantly; we’re here to help. If you need support, have questions about your account, or think something doesn't look right, please get in touch. Speaking to us early gives us the best chance to help you. We value feedback, positive or constructive as it helps us improve and better support our customers.
Informações de contacto
Harman House, UB8 1QQ, Uxbridge, Reino Unido
- 0333 014 2046
- engagecredit.com
4,3
Excelente
496 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 81% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very responsive
Company was very helpful and very informative of processes involved.they could not do enough te help.
2 de junho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Paul thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
Resposta da Engage Credit
Hi Jean thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
I have been dealing with Edith at…
I have been dealing with Edith at Engage Credit , outstanding customer service .
3 de junho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Alex thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Always the same muahhmed on the phone…
Always the same muahhmed on the phone he doesn’t do anything! They don’t get a manager or litigation who can actually help. They just shrug you off and ad keep adding nonsense charges. Avoid this company like the plague!!
1 de junho de 2026
Opinião espontânea
Resposta da Engage Credit
Hi, we are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for yo
Resposta da Engage Credit
Hi Wayne, thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Bully
Was intimidated and I felt bullied by the man I spoke to and was basically called a liar
28 de maio de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Sylvia, we are sorry that you are unhappy with your experience with us. We have been unable to locate a recent telephone call with you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you.
Iv been with this company for a lo g…
Iv been with this company for a lo g time for my mortgage iv no complaints good company to be with they have been very good with me and polite over the years
29 de maio de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Janet, thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Big Thanks to David who swiftly got me…
Big Thanks to David who swiftly got me the answers to my questions and the information that I need to sort things out. I’ve never had any issues dealing with Engage credit and I thank them for their dedication.
29 de maio de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Ian thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Resposta da Engage Credit
Hi Stanley thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The customer service agent was very helpful
The customer service agent was very helpful, knowledgeable and patient.
27 de maio de 2026
Opinião espontânea
Resposta da Engage Credit
Hi, Uzo thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Sarah was very helpful and a situation…
Sarah was very helpful and a situation that I was worried about see sorted it all out within 10 minutes
26 de maio de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Stephen, thank you for taking the time to leave your 4 -star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The advisor was kind and apologetic
The advisor was kind and apologetic
22 de maio de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Derek, thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The bloke I spoke to was understanding…
The bloke I spoke to was understanding and very helpful
21 de maio de 2026
Opinião espontânea
Resposta da Engage Credit
Hi, thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Empathy with care
21 de maio de 2026
Opinião espontânea
Resposta da Engage Credit
Hi, thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Abdullah was very helpful & listened to…
Abdullah was very helpful & listened to everything I had to say very understanding
20 de maio de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Allen, thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Very pleasant people to talk with and…
Very pleasant people to talk with and am very pleased with the service
18 de maio de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Olaide, thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Mortgage payment
The eagerness to assist me and politeness of the staff I spoke to.
15 de maio de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Mary, thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Answered straight away and very helpful
14 de maio de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Engage have been very supportive during…
Engage have been very supportive during my recent illness and have helped me manage my mortgage repayments extremely well.
14 de maio de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
always been a great company very…
always been a great company very supportive
young lady today very helpful & efficient
13 de maio de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
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