It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Easy to arrange family membership online. I need a carer and rang English Heritage Customer Services to discuss arrangements. I got through almost immediately and spoke to Riannon, who was super-hel... Ver mais
I made a mistake when ordering Dover Castle admission tickets online that had the wrong date. I emailed the address given for contact requesting help and received a timely response from Audrette alon... Ver mais
A empresa respondeu
Called the customer service number to cancel our yearly membership. Ella was very friendly and helpful over the phone. The English heritage sites we have visited over the last years have been ama... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Informações de contacto
Reino Unido
- english-heritage.org.uk
4,7
Excelente
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
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Very helpful made our visit to…
Very helpful made our visit to Brodsworth hall possible
5 de agosto de 2026
Opinião espontânea
Resposta da English Heritage
Hi Rollin, Thank you for your wonderful review! We are so pleased to hear that we were able to assist you and make your visit to Brodsworth Hall possible. We appreciate your kind words.
Live Chat are prompt ,precise and professional
prompt precise and professional responses in Live Chat queries
5 de agosto de 2026
Opinião espontânea
Resposta da English Heritage
Hi there, Thanks for your review! We are so happy to hear that you received prompt responses from our Live Chat team. We appreciate you sharing your feedback!
A very short wait on the phone
A very short wait on the phone, then swift, efficient and friendly action to complete the business I called about. Full marks.
5 de agosto de 2026
Opinião espontânea
Resposta da English Heritage
Hi Kathryn, Thanks for your review! We're so pleased to hear that your phone call was handled quickly. We appreciate you sharing your experience!
Real people answer the phone!
It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having to grapple with an on line chat that never resolves anything properly. Well done English Heritage.
3 de agosto de 2026
Opinião espontânea
Resposta da English Heritage
Hi there, Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience speaking with a friendly and helpful person who resolved your query. We truly appreciate your kind words.
Customer service
Customer service: it helps me email for a BSL interpreter on Tour
4 de agosto de 2026
Opinião espontânea
Resposta da English Heritage
Hi there, thanks for your kind review! We're so glad we could assist you with your BSL interpreter request for your tour! We appreciate you letting us know.
New membership
The lady I spoke to was extremely helpful, sorted all my queries and set up membership. If only all customer services could be this good.
4 de agosto de 2026
Opinião espontânea
Resposta da English Heritage
Hi Barbara, Thanks for your review! We're so happy to hear that our team was helpful in sorting out all your queries and setting up your membership. We appreciate your kind words about our customer service!
I had been send the wrong membership…
I had been send the wrong membership card on renewal, l had a disabled pass and been sent a senior membership. Contacted them by email and it had been changed back to disabled membership within a few days look forward to visiting again excellent service
30 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Jan, thanks for your review! We're glad to hear that the membership card issue was resolved quickly. We appreciate you bringing it to our attention and are pleased that we could correct it. We look forward to your next visit!
Membership query
I needed a little help with a membership question and received a super swift and helpful response from Katie.
Proud to be a member and supporter of EH. Thank you.
4 de agosto de 2026
Opinião espontânea
Resposta da English Heritage
Hi Paul, thanks for your revire! We're so pleased to hear you received such a quick and helpful response to your membership question. Thanks again for letting us know.
All my questions were answered quickly…
All my questions were answered quickly and efficiently
4 de agosto de 2026
Opinião espontânea
Resposta da English Heritage
Hi Mrs Rhona Djaelani, Thank you for your review! We are so happy to hear that your questions were answered quickly. We appreciate your feedback!
Very helpful person who sorted out my…
Very helpful person who sorted out my difficulty. Thank you
4 de agosto de 2026
Opinião espontânea
Resposta da English Heritage
Hi Mary, thanks for your review! We are so glad we could assist you. Thank you for your kind words!
Great customer service!
Great customer service!
I spoke with Kemi via live chat who was able to activate my membership immediately.
4 de agosto de 2026
Opinião espontânea
Resposta da English Heritage
Hi Dave, Thanks for your review! We're so pleased to hear that Kemi was able to activate your membership immediately. We appreciate you sharing your experience.
Quick and helpful
I didn't have to wait for an agent, they answered quickly, they were very helpful and polite and resolved the issue quickly. This is much better than email, as I had emailed 5 days ago and only received an auto reply and nothing more.
4 de agosto de 2026
Opinião espontânea
Resposta da English Heritage
Hi Cheryl, thanks for your review! We're very glad that we were able to help you over live chat and appreciate you letting us know your experience.
i had some questions
i had some questions, and live chat was really helpfull
4 de agosto de 2026
Opinião espontânea
Resposta da English Heritage
Hi Tim, We appreciate you taking the time to leave us a review. We are so happy to hear that our live chat was helpful with your questions. Thank you for your feedback!
My query was addressed quickly &…
My query was addressed quickly & clearly.
4 de agosto de 2026
Opinião espontânea
Resposta da English Heritage
Hi Jane, Thank you for your review! We are so happy to hear that your query was addressed quickly and clearly. We appreciate your feedback!
Easy bereavement notification with…
Easy bereavement notification with empathy
4 de agosto de 2026
Opinião espontânea
Resposta da English Heritage
Hi Kirsten, thanks for your review. We are glad our team was able to provide support during a difficult time. Thank you for your kind words.
I was delighted by the quick response…
I was delighted by the quick response from customer services when I contacted them with regard to a membership issue. I have just had the same issue with another membership, but that was only corrected when I rang them. I much prefer to email, than to hang around on the phone. So thank you English Heritage, you can be sure of my membership for many years.
1 de agosto de 2026
Opinião espontânea
Resposta da English Heritage
Hi there, thanks for your review! We are truly pleased to hear about your positive experience with our customer service team. We really value your loyalty and look forward to welcoming you to our properties again soon!
I made a mistake when ordering Dover…
I made a mistake when ordering Dover Castle admission tickets online that had the wrong date. I emailed the address given for contact requesting help and received a timely response from Audrette along with the correct tickets. Couldn't have gone better and I'm looking forward to my visit to the castle. Walt W.
28 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Walt, thanks for our review! We're so glad to hear that we could assist you quickly with your ticket change! We appreciate you sharing your positive experience with us and are delighted that everything was resolved smoothly. We hope you have a wonderful visit to the castle!
Resposta da English Heritage
Hi Mr Howard Gatley, thanks for your review! We are so pleased to hear you found our chat service efficient. Thank you for your kind words!
My experience was excellent
My experience was excellent. Sam the English heritige lady was friendly,professional she sorted the issue out quickly. A relaxing hoilday now ahead,Thank you.
3 de agosto de 2026
Opinião espontânea
Resposta da English Heritage
Hi Charles, Thank you for your wonderful feedback! We are so pleased to hear that Sam was able to sort out your issue quickly and professionally. We appreciate you sharing your experience!
Live chat with Gabriella
Live chat with Gabriella - extremely helpful and prompt service :)
3 de agosto de 2026
Opinião espontânea
Resposta da English Heritage
Hi Jo, thanks for your review! We're so happy to hear our team provided you with such helpful and prompt service! We appreciate your kind words.
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