It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I made a mistake when ordering Dover Castle admission tickets online that had the wrong date. I emailed the address given for contact requesting help and received a timely response from Audrette alon... Ver mais
A empresa respondeu
Called the customer service number to cancel our yearly membership. Ella was very friendly and helpful over the phone. The English heritage sites we have visited over the last years have been ama... Ver mais
A empresa respondeu
I was delighted by the quick response from customer services when I contacted them with regard to a membership issue. I have just had the same issue with another membership, but that was only correcte... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Informações de contacto
Reino Unido
- english-heritage.org.uk
4,7
Excelente
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful agent jack
Had a chat with Jack who was very helpful!!! Solved my query quickly
1 de agosto de 2026
Opinião espontânea
Resposta da English Heritage
Hi Tracey, Thanks for your review! We're delighted to hear that our team was very helpful and quickly solved your query. We appreciate your positive feedback!
Immediate attention by Kayleigh who…
Immediate attention by Kayleigh who resolved my query with great speed
1 de agosto de 2026
Opinião espontânea
Resposta da English Heritage
Hi Steven, Thanks for your review! We're so pleased to hear that your query was resolved with speed. We appreciate you sharing your experience!
great customer service
resolved my query quickly very professional
1 de agosto de 2026
Opinião espontânea
Resposta da English Heritage
Hi Lyndsey, Thank you for taking the time to share your experience. We are delighted to hear that your query was resolved quickly and that you found our service to be very professional.
Very good client support
1 de agosto de 2026
Opinião espontânea
Resposta da English Heritage
Hi LB, thanks for your review! We're so glad to hear you had a positive experience with us. We truly appreciate your kind words!
Rebecca's response to my question about…
Rebecca's response to my question about Brodsworth Hall 'accessability' was prompt, complete and very helpful. As always, English Heritage sets the standard.
30 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi David, Thank you for your wonderful review! We are so pleased to hear that your query about Brodsworth Hall's accessibility was handled promptly and helpfully. We always strive to provide excellent service.
Fast response
31 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Paul, thanks for your review! We appreciate you letting us know your experience.
Rebecca was helpful and efficient.
31 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Colleen, Thank you for your wonderful review! We're so pleased to hear that Rebecca was helpful and efficient during your experience with us. We appreciate you sharing your positive feedback!
Comprehensive and Helpful
As a follow up from previous exchange, this was comprehensive and clear.
The answer fully answered my question and was very helpful.
Well Done
31 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Simon, Thanks for your review! We're so happy to hear that your question was fully answered and that you found our response comprehensive and very helpful.
Customer service and English heritage sites
Called the customer service number to cancel our yearly membership. Ella was very friendly and helpful over the phone.
The English heritage sites we have visited over the last years have been amazing. Carisbrooke Castle and Osbourne House stood out for us. The activities for the kids at both the sites over the summer holidays were very engaging.
I'm sure we will rejoin in the future.
31 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Unali, Thank you for your wonderful review! We're so glad to hear that Ella provided excellent service when you called. It's fantastic to know you enjoyed visiting our English heritage sites, especially Carisbrooke Castle and Osborne House, and that the children's activities were engaging. We hope to welcome you back in the future!
Quick and helpful answer.
31 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Michael, Thank you for your wonderful review! We are so pleased to know that you found our answer to be both quick and helpful. We appreciate your positive feedback.
Fabulous visit to Audley End enhanced…
Fabulous visit to Audley End enhanced by the free tour of the garden. Welcoming, helpful and knowledgeable volunteers and staff. Everywhere we went was immaculate, the tool store and pot store was my favourite. Of course, the house is very special too!
24 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Audrey, Thank you for your wonderful review! We are so pleased to hear that you had such a fabulous visit and enjoyed the garden tour. It's great to know that our volunteers and staff made such a positive impression, and that you appreciated the immaculate condition of the grounds, especially the tool and pot stores. We hope to welcome you back again soon!
I had a query regarding a refund and I…
I had a query regarding a refund and I received a prompt and courteous reply from Nigel at English Heritage. English Heritage didn't have to refund me under their terms and conditions, but did so and I'm most grateful to them for the way they handled my request. I visited Rangers House Greenwich and thoroughly enjoyed it. Well thought out displays and eady to read information booklets. An excellent experience both with the office and the venue
26 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Niall, thanks for yur kind review! We are so pleased to hear about your positive experience with us, both in terms of our customer service and your visit to Rangers House Greenwich. We are especially glad that our team could assist you effectively with your query. Your kind words about the displays and information booklets are much appreciated. We look forward to welcoming you back again soon.
I had an issue logging into my account…
I had an issue logging into my account to change my direct debit payments. The problem was dealt with promptly and efficiently. Thank you!
30 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Stephanie, thanks for your review! We're glad we could promptly resolve your login issue for direct debit payments. We appreciate you sharing your positive experience with us!
Live chat
Used live chat and it was quick and easy - issue sorted out with no fuss.
30 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Mrs Farr, Thanks for your review! We're so glad to hear that using live chat was a quick and easy experience for you, and that your issue was sorted out without any fuss. We appreciate your feedback!
It was easy to navigate to the correct…
It was easy to navigate to the correct area on the website and Jack was very helpful and efficient. A pleasure to deal with. Thank you.
30 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Martin, Thanks for your review! We're so happy to hear that navigating our website was easy and that our team member was helpful. We appreciate you sharing your positive experience!
Great customer service from Chelsea
Great customer service from Chelsea. Helped me with what I needed to fix.
30 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Sarah, Thank you for your wonderful review! We are so pleased to hear that Chelsea was able to provide you with the assistance you needed. We truly appreciate your kind feedback.
When you need a little help
The Customer Service team are really helpful, we have been members for 4 years and couldn't remember which emails we had used for the Members area. The live chat option was the most effective way to help us with the query and the Agent was really helpful and efficient.
We now ready to plan our road trip for the summer holidays!
30 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Kathryn, Thank you for your review! We're so glad to hear that our customer service team was so helpful in assisting you with your query, especially through the live chat option. We're thrilled you're ready to plan your summer road trip!
Complaints ignored
We purchased a Joint Membership after a 'Hard sell' on site and having not received a Parking Pass we've enquired and enquired, with on-site people saying that they can't issue parking passes but all emails / Complaint Forms are totally ignored, which is totally frustrating and quite frankly a disgrace!
We are refusing to pay additional parking fees when we've paid £149!
We've had no such problems with the National Trust where you receive 2 passes.
How on earth you can have such an issue with an organisation such as this is beyond us!
2 de maio de 2026
Opinião espontânea
Resposta da English Heritage
Hi Richard, thank you for leaving a review. We're sorry that you've had trouble receiving your car stickers. Joint memberships should be issues with 1 sticker each. If you have filled in our complaints form, our customer experience team will get back to you as soon as possible. You are also welcome to email your complaint to customers@english-heritage.org.uk who can make sure this is passed onto the team.
Thank you again for letting us know your experience.
Saving our History
Looking after our Historic sites and making it easy for families to visit, explore and bring the past to life. Easy membership options and easy-going customer service
30 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Simon, Thank you for your wonderful review! We're so pleased to hear that you find it easy to visit our historic sites and are happy with our membership options. We appreciate your feedback!
Easy to access and quick communication…
Easy to access and quick communication of the sad death of my husband. All records amended and new card on the way. Could not ask more. Thank you.
30 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi there, thanks for your review. We are truly sorry for your loss and appreciate you taking the time to share your positive experience during such a difficult time. We are glad we could assist you efficiently.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.