Ordered shoes 3 weeks ago and they still haven’t arrived, was finally told they’re on pre order even though this is not mentioned on the website, tried to contact countless times to find out when thes... Ver mais
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Ordered shoes on pre order for delivery in February. Sent numerous emails Chasing as absolutely nothing received from them in regards to updates! Finally had enough and asked for a refund as the ev... Ver mais
So I cant talk about the shoes yet, because they still didnt arrive. Paid extra for premium shipping 1-2 working days. I ordered 3 weeks ago. Wanted to wear them to prom, unfortunatly prom was a week... Ver mais
This is a great company. Shipping is always fast. Products always arrive exactly as pictured, and the customer service is amazing. They really try to work with and help you resolve any issues, especia... Ver mais
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The online destination for women's footwear, for heels, ankle boots, thigh high boots & more. 15% off when you sign up to our newsletter
Informações de contacto
Reino Unido
- hello@envyshoesuk.com
- envyshoesuk.com
2,5
Mau
1 mil opiniões
Não respondeu a opiniões negativas
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My Item is yet to be delivered
19 de dezembro de 2022
Resposta da Envy Shoes
Hi Lesley,
I’m so sorry to hear this. All orders placed will receive a tracking email upon dispatch, please check your junk folder if you did not receive this. With the busy festive period unfortunately there have been some slight delays on some deliveries due to the lack of flights and reduced couriers in some countries. We thank you for your patience at this time. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
Bought some shoes & Paid for next day…
Bought some shoes & Paid for next day delivery which obviously I should of received the next day, Nope 8 days later they arrived. So I asked for a refund for the postage i paid for "Next day delivery" And they refused and blamed the strikes on Royal mail and the weather. To my knowledge evri is not on strike who was the courier, so that's the first lie and when I ordered the shoes, it was bone dry. AVOID This company & spend your money some were else!
9 de dezembro de 2022
Opinião espontânea
Resposta da Envy Shoes
Hello Lee and Courtney,
I’m so sorry to hear that on this occasion we didn’t deliver the high level of service we strive to achieve.
Whilst Evri are not on strike, the postal strikes have put increased pressure on other couriers. Unfortunately the extreme increase in volume and the poor weather conditions across the country have caused some delays, but everyone is going their best to get deliveries out on time.
If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
Am luat niste up tempo nici 2 saptamani…
Am luat niste up tempo nici 2 saptamani sau dezlipit in bot
14 de dezembro de 2022
Opinião espontânea
Resposta da Envy Shoes
Hello David,
I don’t believe your review is about an order from our website www.envyshoesuk.com, but if it is please email hello@envyshoesuk.com with your order number for assistance from our customer experience team.
If your review is about a different website we would appreciate you removing your review.
Lovely shoes but poor sizing
Delivery was quick and shoes are lovely but sizing is completely wrong, I’m usually a size 6 but ordered a 7 as I read some reviews. Even the size 7 does fit me! Such a shame.
4 de novembro de 2022
Opinião espontânea
Resposta da Envy Shoes
Hi Ella,
I’m so sorry to hear this! I’ve sent you a message to find out which style you purchased, please reply so we can investigate the sizing issue you have encountered.
If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
AVOID
Their sizing is not correct. I'm a size 6 in every brand but I got a size 6 in their heels and they were huge. Not good quality shoes either. They aren't helpful with exchanges or refunds at all.
28 de outubro de 2022
Resposta da Envy Shoes
Hello Diamond,
I’m so sorry to hear that on this occasion we didn’t deliver the high level of service we strive to achieve. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
Returns
Ordered some shoes trying to send them back, the Royal Mail link doesn’t work and you say it’s going to be fixed within 24/48 hours but that’s already passed, your website doesn’t even exist on the Royal mails list to return, emailed multiple times and had one reply which wasn’t helpful just wanting a returns label asap as I need my money back! Starting to sound like a scam
3 de outubro de 2022
Opinião espontânea
Resposta da Envy Shoes
Hi Jess,
I am deeply sorry that the issue with Royal Mail has not been resolved yet. We are doing everything we can to reinstate our account, and I will email you when I have had confirmation of this.
I have replied to every email, Instagram and Facebook message you have sent so I do apologise if you haven’t received them.
If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
It didn’t look like the picture
It didn’t look like the picture. Was very to walk in
24 de setembro de 2022
Resposta da Envy Shoes
Hey Victoria,
I’m so sorry to hear you don't love your order! The shoes we deliver to our customers are the exact ones pictured on our website and socials, so sorry to hear that you don't feel this was the case. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
2/3 pairs of shoes were faulty.
2/3 pairs of shoes were poor quality, overspill of glue on both pairs and marks on 1 of those two pairs. Customer services are lacking any proactive problem resolution, asked for an exchange and received a refund as they are 'out of stock' even though I could order the same pair through the website and they are in stock. One pair were actually good quality but the others really disappointing.
11 de agosto de 2022
Opinião espontânea
Resposta da Envy Shoes
Hello Nathan,
I’m so sorry to hear that on this occasion we didn’t deliver the high level of service we strive to achieve. At the time of processing your refund the stock was not available, but of course stock levels change constantly.
If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
Came very quickly
7 de agosto de 2022
Resposta da Envy Shoes
Hi,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you love your new shoes!
Welcome to the #envyarmy xoxo
Shoes I ordered came later than…
Shoes I ordered came later than expected as I paid for next day delivery on Friday hoping to get them by Saturday but I didn’t get them till Wednesday which was odd.
4 de agosto de 2022
Resposta da Envy Shoes
Hello Juezel,
I’m so sorry to hear that on this occasion our courier didn’t deliver the high level of service we strive to achieve. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
Pretty and Perfect fit
Perfect fit, comfy, beautifully elegant and excellent value for money! I have 3 pairs now and absolutely love them 😍
4 de agosto de 2022
Resposta da Envy Shoes
Hi,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you love your new shoes!
Welcome to the #envyarmy xoxo
Resposta da Envy Shoes
Hi Melanie,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you love your new shoes!
Welcome to the #envyarmy xoxo
Amazing shoes and quality
Amazing shoes and quality! Customer Service was quick and so helpful! I love the packaging and my parcel arrived so quickly! 10/10 service I will definitely be returning to buy some winter shoes too!
27 de julho de 2022
Opinião espontânea
Resposta da Envy Shoes
Hi Laura,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you love your new shoes!
Welcome to the #envyarmy xoxo
Good customer service
Ordered shoes for my daughter, unfortunately they arrived too late and also came up small. But overall they were beautiful shoes and good quality. Customer service was great when issuing our refund.
7 de julho de 2022
Opinião espontânea
Resposta da Envy Shoes
Hi Nikki,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you enjoyed your experience with Envy Shoes!
Welcome to the #envyarmy xoxo
Excellent service and great product,my…great service
Excellent service and great product,my wife loved them for her birthday
31 de maio de 2022
Resposta da Envy Shoes
Hi Steve,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that your wife loves her new shoes!
Welcome to the #envyarmy xoxo
Great quality im so happy
Great quality im so happy
The are confortable and verry stylish .
30 de maio de 2022
Resposta da Envy Shoes
Hi Elisabeta,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you love your new shoes!
Welcome to the #envyarmy xoxo
Resposta da Envy Shoes
Hello,
I’m so sorry to hear this! If you require any assistance please email us on hello@envyshoesuk.com. Thank you x
Very good quality ⭐️⭐️⭐️⭐️⭐️
27 de maio de 2022
Resposta da Envy Shoes
Hi Natalie,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you love your new shoes!
Welcome to the #envyarmy xoxo
Shoes on the small side
Shoes on the small side so had to return. Just be aware that they charge postage to return as well as to deliver.
26 de maio de 2022
Resposta da Envy Shoes
Hi Shirley,
I’m so sorry to hear you don't love your order! If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
Worth it.
I loved all 4 pairs I ordered, quality was great for price and they fit and looked as lovely as I thought they would be when I saw them online ! Look forward to comebacks and newer products definitely coming back
19 de maio de 2022
Resposta da Envy Shoes
Hi Nilly,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you love your new shoes!
Welcome to the #envyarmy xoxo
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