Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

ive met so many cool kinds of people, talked about all kinds of topics, and learnt a lot through other peoples experiences. as someone whos outgoing, an extrovert, and who is an epaler, this app was w... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

This app is FULL OF PEDOS. No exaggeration. There are tons of fake accounts, people literally stealing photos from real girls and selling content like it’s theirs. Identity theft is everywher... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

It has been 4 months since I started using this site. I can def say that is a great platform for making friends, finding people w interests like you and also really helpful for people who cannot do tr... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was in a really tough position, going through the steps of getting an un banned from a false accusation and the support staff (specifically Stella and Sally) were able to help me throughout the proc... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Plataforma de comércio online
  2. Fornecedor de serviços de gaming

Escrito pela empresa

E-Pal is a platform that provides affordable lifestyle services. You can game, chat and order lifestyle services from more than 100,000 ePals on our platform.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

185 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Worst site - scam

Worst site! - beware! - scams!
You do not make friends in this site.
If you want to become an E-pal. It says two business days to review you, but it has taken a week or more for me to get reviewed.

Glad I am going to foget this site, because of all the other bad reviews that are recent, which have enlightened me how bad the site is.

29 de agosto de 2022
Opinião espontânea
logótipo da epal.gg

Resposta da epal.gg

Sorry for the long wait. Our review normally takes 24-72 hours, but due to our huge explosion in popularity, we are getting 10 times of the application than we expected. Our review team is working 24/7 around the clock to solve this issue. Thank you for being patient with us!

Classificada 1 em 5 estrelas

Literally used by credit card scammers.

Literally used by credit card scammers.

Had my debit card fraudulently used here. Contacted their support team and they were less than helpful. I told them that I contacted my financial institution regarding the fraudulent charge (among several other merchants) and to see if they can help with refunding the fraudulent charge.

Their response? "If you believe your card has been fraudulently charged please contact your financial institution."

Honestly, I'd never heard about this site previously, and doing some searching I'm wondering if they are purposefully turning a blind eye to fraud on their platform and hoping that they can get away with it.

Rest assured I will pursue every legal avenue if needed to reverse the fraudulent charges.

edit: I see the response from epal.gg - first, thank you for the reply. But the customer service from this company was not helpful at all. I was only able to get refunded by my bank after going through them and my local police station.

29 de agosto de 2022
Opinião espontânea
logótipo da epal.gg

Resposta da epal.gg

Hi we understand your concern. But we have a very professional risk management team that works closely with PayPal and banks to ensure all transactions are safe and secure. In the case of fraud, we will make sure the result is fair and square.

Classificada 1 em 5 estrelas

They now have you waiting WEEKS for your money

They now have you waiting WEEKS till you can withdraw, and you can't withdraw even after because it's "down for maintenance." There's no withdraw button on the app either. The sites littered with bots and pervs and it's difficult to navigate through settings.

23 de agosto de 2022
Opinião espontânea
logótipo da epal.gg

Resposta da epal.gg

Sorry for the long wait, we were upgrading the withdraw system during that time, and it's upgraded, you can withdraw when you are available. Thank you for being patient with us!

Classificada 1 em 5 estrelas

rediculous service. avoid!

rediculous service. avoid them at all costs. you will get nothing similar to the vibe they've shown in the paid videos on YT.
Lots of epal "online" but they are not answering. It is a quest just to start a session. And when I gave up about them I asked for my buffs to be refunded and guess what? There are no buff (buff – their currency that you are buying for real money) refunds. + support answered me after the double push and 5 days of waiting. They screwed up on every single step of the flow.

ps
website and chats are laggy as well, but now I'm not surprised with it, after being their client

22 de junho de 2022
Opinião espontânea
logótipo da epal.gg

Resposta da epal.gg

Dear User, We are very sorry to hear about your experience. In response to the matter of not getting immediate replies from ePals, we have added the average response time of every ePals in our previous updates. We are also continuing to expand our support team in order to provide better service to our users. Thank you very much for your comments, and we will continue to work on improvements.

Classificada 2 em 5 estrelas

Good idea bad execution

The website is an interesting concept and I have met a few cool people on it, but the majority of people I have met on the site have either asked me to do uncomfortable things or are toxic and if you do report them it is not taken seriously.

9 de junho de 2022
Opinião espontânea
logótipo da epal.gg

Resposta da epal.gg

Dear Alittlemango Tv, thank you very much for your valuable comments, we are continuously expanding our support team in order to provide even better service to our customers. If you have any other suggestions, please feel free to let us know. We will do our best to improve!

Classificada 3 em 5 estrelas

Good but bad

Good place, trash because I cannot earn money (country not supported)

3 de junho de 2022
Opinião espontânea
logótipo da epal.gg

Resposta da epal.gg

Dear User, Thank you for your comment. We are working on more localizations for more regions and languages, so please feel free to let us know if you have any suggestions!

Classificada 5 em 5 estrelas

Awesome place where I found great…

Awesome place where I found great people to play with and an awesome and welcoming community!

27 de maio de 2022
Opinião espontânea
logótipo da epal.gg

Resposta da epal.gg

Dear User, we are very happy to see that you like our platform and services, it makes all our work worthwhile, and we will continue to do better!

Classificada 1 em 5 estrelas

Support allows fake reviews and scammers

Edit: I've read below that at least 3 people who put so much time and effort into orders were banned with no warning for misunderstandings, leading to them having no way to redeem the cash they have EARNED. This is disgusting, shame on you. The site is clearly run by a bunch of scammers, banning epals after they put in time and work and taking the money theyve earned for ambiguous reasons at best. I wish I had checked trustpilot before I referred my friend to this website, and I'm done giving any money to these scammers.

My friend is a seller and has constantly been done wrong in the week that she has been using their site. The first instant included a guy who asked two games of league of legends; an order she fulfilled. He then only paid for one game and blocked her.

The next time, a guy messaged asking to watch a movie with her and asked her to degrade him and insult him. She said she would not do this, and ensured he was okay with the pricing etc. He said yes, and she began the order. He stopped replying, and then continued to reply periodically saying 'i'm tired' and 'its too expensive'. She grew frustrated and asked why he would ask to commence the service, he replies that she is rude, and he leaves a 0.5* review calling her very rude.

She has completed over a dozen free orders, with only 7 dollars in paid orders (over maybe 2/3 orders) She has been scammed out of payment for one service (to which support told her to take payment BEFORE commencing a service - incidentally this has led to a lot more people disappearing when she asks them to pay first) and has had a review written about about a service she did not supply, as the client refused to watch a movie (the service) or pay for it immediately after she began the order. Again, support said they would not remove his false review unless he asked them to or refunded his (unpaid) order.

This site is a sham and they do absolutely nothing to support or protect the rights of sellers.

4 de maio de 2022
Opinião espontânea
logótipo da epal.gg

Resposta da epal.gg

Dear users, we are sorry to hear about all this. We have been working to protect the rights of everyone, both customers and ePals, and in the last few releases we have made some improvements and ways to deal with this situation. Thank you for your comments, they are our motivation to improve.

Classificada 1 em 5 estrelas

Epal is literally the most toxic place…

Epal is literally the most toxic place to find the gaming partner, there’s a lot of people who are trolls and make fake accounts and then buy and then insult you to use that footage for YouTube or Twitch or whatever not only that they’re always having fake contests I’ve never seen them ever announce who wins any of their contests. They don’t take fake contest so that people can stay active on their Instagram that has a bunch of bots.

3 de maio de 2022
Opinião espontânea
logótipo da epal.gg

Resposta da epal.gg

Dear user, we are very sorry to make you feel this way. All of our activities are public, and the results are generally published in Discord Server. We are committed to protecting our users, so if you find that someone else is using any offensive or harassing tactics to create topics or content, please let us know immediately. Finally, thank you for your precious comment, we will try to improve in the future!

Classificada 1 em 5 estrelas

Pure scam filled with stalkers and fake…

Pure scam filled with stalkers and fake accs

3 de maio de 2022
Opinião espontânea
logótipo da epal.gg

Resposta da epal.gg

Dear user, sorry for your bad experience, if you have encountered scam or other uncomfortable situation, please let us know immediately. Thank you for your precious comment, we will do our to improve in the future!

Classificada 1 em 5 estrelas

Sketchy

This site is so sketch the idea of it is good but they need to add better security. People on there are creepy all you get are creeps and they money cut is terrible you make no money and get harassed by creepy people. They should add better verification or an ID verification incase. They also delete and just make new accounts I wasn't able to take this seriously so I had to delete it. It sucks I did get some legit orders and it was cool but not worth the gamble.

23 de março de 2022
Opinião espontânea
logótipo da epal.gg

Resposta da epal.gg

Dear users, we are always improving our platform, including adding higher levels of verification and monitoring and penalizing bad behavior. Thank you for your valuable comments, which will be our motivation to keep improving!

Classificada 1 em 5 estrelas

People epal does not review or do…

epal does not review or do research into their egirls or eboys so the experience will be much worse. Worse than tinder, tons of troll accounts and incompetent and dumb people.

6 de março de 2022
Opinião espontânea
logótipo da epal.gg

Resposta da epal.gg

Dear User , Sorry for your bad experience. We are continuing to improve our platform by increasing the review requirements, adding higher levels of verification, etc. Thank you for your precious comment, we will do our to improve in the future!

Classificada 1 em 5 estrelas

Unfair to sellers.

this company/website run by a literal group of friends is very unfair and rude to their sellers. I was banned for “selling nsfw” because a guy asked if i sell nsfw and i gave him my discord. I haven’t sold nsfw and they banned me with no warnings. i was going to use the 50$ i made to help pay for my dogs surgery but now it’s all gone. trust me when i say do not use this site. i will be talking to all my seller friends and getting them to stop using this site.

26 de outubro de 2021
Opinião espontânea
logótipo da epal.gg

Resposta da epal.gg

Hi Aly Drake,

We’re sorry to hear about your experience. Epal has clear policies regarding NSFW content and sharing external contact information for transactions, and account actions are taken only after reports are reviewed.

If you believe there has been a misunderstanding, we encourage you to contact our support team so we can review your case and provide further clarification.

Classificada 1 em 5 estrelas

unjust and unfair to sellers

I was a regular user of this site/app I conformed to the community guideines and got banned for verbally agreeing to do nsfw voicecall which is not stated in the terms of service as a bannable offense i had completed 22 orders with no problem and even paid for epal plus now i cant get my money out and have been banned with 0 warning. I had success on this site and made decent money i just wish that i would have atleast been given a warning or temp suspension rather than getting perma banned with no way of getting my money out or even knowing what i was doing was against tos

17 de outubro de 2021
Opinião espontânea
logótipo da epal.gg

Resposta da epal.gg

Hi Cass Adams,

We’re sorry to hear about your experience. Epal has clear policies regarding NSFW content (https://www.epal.gg/help/guideline/14), and account actions are taken only after reports are carefully reviewed.

If you believe your account was affected by a misunderstanding, we encourage you to contact us with your account details. We can review the case and provide clarification, including information regarding any remaining buffs.

We appreciate your feedback and are continuously working to improve communication around our policies and processes.

Classificada 1 em 5 estrelas

trash site

trash site. someone please make a better one that cares for the creators and epals more than the filthy scam money. every person on the site that pays is a troll that refunds payment. and epal steals the troll money and gives no money to the creator or epal. scam site with scam people.

6 de outubro de 2021
Opinião espontânea
logótipo da epal.gg

Resposta da epal.gg

Hi there.

It seems like your experienced order refund by the clients. Refunds are processed either through agreement or the evidence provided by the client. If you have any problems with the refunds, please reach out to support@epal.gg for additional help. We take all tickets very seriously.

Epal.gg

Classificada 1 em 5 estrelas

Scam

Full of time wasters. The staff keep anything you make. They won't even pay their estars. Very unprofessional. Won't be using it ever again.

Edit:
I think they hired someone new for their support team. I like this new person, very fast responses.

29 de setembro de 2021
Opinião espontânea
logótipo da epal.gg

Resposta da epal.gg

Hi Gwen.

We are unsure what you mean by "won't even pay". Our withdraw system is fully automated, and as long as the fund are ready to be withdrawn (after 3-7 days of cool down depending on your order history), you are free to take them out at any time. In fact we even allow suspended account to withdraw the money they have made on our site.

On top of this, our withdraw commission is 0%, so withdrawing is simple and free. The money you made are yours, and we don't intend to keep them.

We have reached out to you through Trust pilot for more information, and we are happy to provide any help either through here or support@epal.gg

Epal.gg

Classificada 1 em 5 estrelas

SCAMMERS!

SCAMMERS!! THEY TAKE YOUR MONEY AND KEEP IT FOR THEMSELVES. WASTE OF TIME FULL OF TROLLS AND IF YOU REPORT TROLL YOU GET BANNED INSTEAD. AVOID AT ALL COSTS.

29 de setembro de 2021
Opinião espontânea
logótipo da epal.gg

Resposta da epal.gg

Hi Adam.

We assume you and Gwen are talking about the same issue. Our bans are given out very carefully after reviews. And just like we said in Gwen's reply. There is no reason for us to keep any money for ourselves as we rely on a constant flow of orders through our site.

We have reached out to you through Trust pilot for more information, and we are happy to provide any help either through here or support@epal.gg

Epal.gg

Classificada 5 em 5 estrelas

Amazing website and community

Absolute platform, a new generation of social artifacts for fashion gamers. Honestly, I was impressed to see so many gamers in one place, and what's more, I can find friends here. I am very thankful to E-Pal for that!

27 de setembro de 2021
Opinião espontânea
logótipo da epal.gg

Resposta da epal.gg

Thank you Xiwei Ma

We will continue to work on our site to improve it!

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