Epiclootshop Opiniões 93

TrustScore: 3 em 5

2,9

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

The product itself is beautiful, so two stars for the design. But its damaged, and it looks like its already used. Like its a second hand sold product. The custom service is not answering.

Classificada 5 em 5 estrelas

Unfortunately, I can't remember exactly when I bought the ring, so the date of my experience is just an estimate. I bought a ring with nordic runes made of 925 silver from the Epic Loot shop. I'm very... Ver mais

Classificada 1 em 5 estrelas

Sono letteralmente i prodotti che puoi trovare su siti come AliExpress, Wish e Temu a prezzo gonfiato. Gli stessi articoli li trovi su questi siti ad una frazione del prezzo. Ho voluto acquistare sia... Ver mais

Classificada 5 em 5 estrelas

I owe Epic Loot a HUGE apology. After being scammed so many times with purchases online when they said my order was completed and I hadn’t received the expensive item, I reached out them. In all fair... Ver mais


Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

93 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

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Classificada 2 em 5 estrelas

Expectation vs reality disappointing

So they will send it, and I don't know how it is for other things they make, but I ordered a ring (Drop of Yggdrasil Ring)... and what came was not the ring. I mean it clearly was trying to be but it was not, it was two separate rings, the stone was a way different shade of blue, just not what I ordered. Doesn't feel great quality either. Definitely not worth what I paid for it.

11 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Fake Produkte/ Qualität minderwertig

Ich habe dort einen ring bestellt, der auch angekommen ist( Gott sei dank), aber nach 3 mal tragen und Händewaschen was man im Alltag nun mal machen sollte! Hat der Ring auf die Haut abgefärbt und allgemein seine Farbe verloren, ich habe den Support angeschrieben und die haben mir aus KULANZ angeboten mor etwas anderes zu schicken, ja KULANZ bei einer Lifetime warranty xD und der 2 ring kam gestern an und was soll ich sagen der stimmt noch nicht mal mit dem auf der Webseite überein ! Die haben nur fake Bewertungen in ihrem Shop also finger weg :)

21 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Chinese drop shipper with very poor quality items, don't be fooled!

DO NOT BUY FROM EPICLOOTSHOP.COM

First of all and to be clear, this is a Chinese drop shipper which the website takes great efforts to hide.

Items received have various issues,

The "broken sword" necklace which they offered as a free item looks literally nothing like the quality of the pictures on the site. No amount of Photoshop can make them look like it does on the website. It's now clear that the advertised photo must be of an item they have poorly cloned from somewhere else as the received item wouldn't even be fit to go in a Christmas cracker let alone the $24.99 or even $49.99 that they hilariously claim it's normally worth.

The ring received sizing is incorrect compared to other rings I have in the same size, the quality again whilst not as bad as the "free gift" is still not as the pictures show on their website.

Any returns if/when you can finally get them to agree, via an email that isn't the support one (had zero responses from that one) to have to go back to their "office" in China which with tracking/insurance etc being very costly, it's not even worth the time/effort, which again they will know but I guess it ticks a box for them.

DO NOT BUY FROM EPICLOOTSHOP.COM

13 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Does not respond to refund request.

Does not respond to refund request.
My order came with a chip on the handle. The package was not wrapped properly and securely thats why the mug came broken. I emailed them multiple times for update but they only responded once and was very vague. its been a month and i'm still waiting.

27 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Complete scam

Complete scam. They took my money, claimed they could not ship it and they would issue a refund. Months later and multiple emails later and I have not received it - they will no longer respond either. DO NOT BUY

22 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Beware!!

My first order was at Christmas. It was fantastic. Great service and amazing products.
My second order was 2 months ago. It was terrible. My products never arrived. They will not respond to email inquiries. Will not provide a tracking number. Phone number on website is disconnected. They took my money and disappeared. It was very disappointing.

9 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommend!

Epic Loot is my favorite place to shop for Viking jewelry. Fast shipping, great quality, and the pieces look even better in person. Highly recommend!

28 de julho de 2024
Classificada 5 em 5 estrelas

Wonderful experience using Epiclootshop

As a history buff, I appreciate the level of historical accuracy in Epic Loot's products. You can tell they do their research. The Viking axe I bought from them looks and feels authentic. It's not just a cheap costume prop. Well done, Epic Loot!

27 de julho de 2024
Classificada 5 em 5 estrelas

Fantastic service !!!

I had an issue with my order from Epic Loot, but their customer service was quick to make it right. They sent me a replacement item free of charge and even threw in a discount code for my next purchase. That's how you earn loyal customers!

26 de julho de 2024
Classificada 5 em 5 estrelas

Great experience !!

I was a bit hesitant to order from Epic Loot at first, but I'm so glad I did. My Mjolnir pendant arrived quickly and the craftsmanship is amazing. I'll definitely be buying from them again.

21 de julho de 2024
Classificada 5 em 5 estrelas

Epic Loot never ceases to impress me

Epic Loot never ceases to impress me. I recently got a Viking necklace from them and it's become my new favorite accessory. The craftsmanship is superb and it has a real authentic feel to it. Shipping was fast and the packaging kept it safe. I feel like I'm wearing a piece of history.

4 de julho de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

I've been following this brand for a…

I've been following this brand for a few years now, and everything I've purchased has been the great quality. I've bought from the other places, but Epic Loot's products have been more durable over time and have a very nice weight to them, which gives a sense of higher quality materials,

4 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Pretty egregious dropshipping site

Pretty egregious dropshipping site. Some products are great (but HEAVILY marked up from their CHINESE suppliers), while some are nothing like advertised. Odin's raven pendant advertises a robust chain, but comes with one of those tin chains you would get in a $0.25 toy dispenser. Yeah guy, $40 of quality control there. Just look on a large retailer for the same products and they will be FAR CHEAPER. EpicLoot does not produce any actual products.

UPDATE: They filter reviews. Hard. I reviewed 5 products on their site. Three 4-stars, two 1-star. Everything stated was true, supported by photo evidence. None of the 1-stars went up, all 4 stars did.

8 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Horrible service!

Horrible service!! Ordered a ring in 6/2 and paid in full via PayPal-it is now 6/18 and no tracking, just says “awaiting fulfillment” Tried contacting via customer support twice and email twice - not one reply. Called their supposed number - guess what , doesnt work. Will be filing a complaint via PayPal and requesting full refund and will report to Better Business. I do believe Ive been scammed - stay clear

18 de junho de 2024
Opinião espontânea
logótipo da Epiclootshop

Resposta da Epiclootshop

Dear James Sternberg,

After a quick review of our records, we noticed that our team did indeed respond to your inquiry via email, providing you with the tracking number and shipment tracking details.

We kindly request that you double-check your inbox, including the spam folder, for an email from our support team containing this information.

Once you have located the email, we would appreciate if you could confirm receipt of the tracking details with us.

Thank you for your understanding, and we apologize for any inconvenience caused by the perceived lack of communication.

Best regards,
Epic Loot Support Team

Classificada 2 em 5 estrelas

Multiple issues

This store has some great items, but MANY of them are of terrible quality, discoloured, warped, fall apart easily from weak glue etc. It's very hit and miss with quality. They often send your order in multiple shipments so you don't know if the item is missing or just delayed, sometimes coming weeks after the first item, and then they have major issues trying to tell you what's happening with your order. They are good with replacing defective items, but it's often a tedious shopping process because of it.

The thing that I despise the most about them is that they constantly email spam you for reviews of your items, but if you leave a less than favourable review on an item they will not post it. Good luck finding any negative reviews of items, which should be a red flag. Instead of doing better with their quality they would rather silence you. It has happened to me multiple times and I'm done supporting this deceptive business.

15 de janeiro de 2024
Opinião espontânea
logótipo da Epiclootshop

Resposta da Epiclootshop

Hello,

We're sorry to hear you've had a less than favorable experience. Unfortunately, without specific order details, we're unable to locate your order in our system. We kindly ask you to share your order number and details with us at support@epiclootshop.com so we can address your concerns directly.

Regarding reviews, we strive to display all feedback transparently. Reviews with images or verified purchase tags might be more prominently displayed, but every customer's opinion is important to us. If your review does not appear as expected, please let us know, and we will investigate further.

We prioritize delivering the best possible products to our customers. If you're dissatisfied with the quality or condition of any item received, we offer a hassle-free returns and exchanges policy to ensure you're fully satisfied with your purchase.

Thank you for bringing these issues to our attention. We're committed to improving and value your feedback.

Warm regards,
Jeremy

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