Epiclootshop Opiniões 93

TrustScore: 3 em 5

2,9

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

The product itself is beautiful, so two stars for the design. But its damaged, and it looks like its already used. Like its a second hand sold product. The custom service is not answering.

Classificada 5 em 5 estrelas

Unfortunately, I can't remember exactly when I bought the ring, so the date of my experience is just an estimate. I bought a ring with nordic runes made of 925 silver from the Epic Loot shop. I'm very... Ver mais

Classificada 1 em 5 estrelas

Sono letteralmente i prodotti che puoi trovare su siti come AliExpress, Wish e Temu a prezzo gonfiato. Gli stessi articoli li trovi su questi siti ad una frazione del prezzo. Ho voluto acquistare sia... Ver mais

Classificada 5 em 5 estrelas

I owe Epic Loot a HUGE apology. After being scammed so many times with purchases online when they said my order was completed and I hadn’t received the expensive item, I reached out them. In all fair... Ver mais


Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

93 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 1 em 5 estrelas

Ordered and paid for 3 mugs and only 1…

Ordered and paid for 3 mugs and only 1 arrived. Tried contacting the site but getting no reply. Will be trying to get a refund

30 de novembro de 2023
Opinião espontânea
logótipo da Epiclootshop

Resposta da Epiclootshop

Dear Josh Sakurai,

I'm reaching out regarding your recent purchase of three mugs from Epic Loot Shop.

We're very sorry to hear that you received only one mug instead of the three you ordered. I understand how disappointing and frustrating this must be, and I apologize for any inconvenience caused.

I have checked our records and the tracking information for your order. According to our data, all the items in your order were dispatched and delivered. However, there might have been a mistake, and we are committed to resolving it promptly.

To help us investigate and rectify this issue, could you please contact our support team directly at support@epiclootshop.com with the following details:

Your order number.
A brief description of the issue.
Any relevant photos or information that could assist us in our investigation.
Once we receive your email, our team will prioritize looking into your case and will work diligently to provide a suitable resolution, whether that's sending the missing mugs or processing a refund for the undelivered items.

We value your business and want to ensure your satisfaction with your purchase. Thank you for bringing this matter to our attention, and we look forward to resolving it for you as quickly as possible.

Thank you for your patience and understanding.

Best regards,

Jeremy
Customer Support Team

Classificada 2 em 5 estrelas

Item I received was lower quality than the picture

I bought the mani's blessing ring and it looks almost like an imitation of the ring from the picture on the site. The metal and design looks lower quality. And the picture on the site clearly shows a real moonstone on the ring and what they sent me was some sort of glass made to look like it. Will not be buying from them again. Going to see if I can get a refund.

16 de novembro de 2023
Opinião espontânea
logótipo da Epiclootshop

Resposta da Epiclootshop

Dear Alexander,

Thank you for taking the time to share your feedback regarding the Mani's Blessing Ring. We're genuinely sorry to hear that the item did not meet your expectations.

At Epic Loot Shop, we value your satisfaction above all. We understand how disappointing it can be to receive an item that doesn't align with what was anticipated. To make amends, we would like to offer you a complimentary product of the same value as a gesture of goodwill.

Please contact us at support@epiclootshop.com with your order details and mention this email. Our dedicated team will assist you in selecting an alternative item that you'll hopefully find more to your liking.

Again, we apologize for any inconvenience caused and look forward to the opportunity to rectify this situation.

Warm regards,
Customer Service Team

Classificada 5 em 5 estrelas

I've placed over 10 orders in the past…

I've placed over 10 orders in the past few months - clothing, jewelry, drinking mugs, and more. Every order arrived in time and the quality is always excellent. Their customer service is outstanding! This is my go-to for authentic Norse pieces.

25 de agosto de 2023
Classificada 5 em 5 estrelas

I owe Epic Loot a HUGE apology

I owe Epic Loot a HUGE apology. After being scammed so many times with purchases online when they said my order was completed and I hadn’t received the expensive item, I reached out them. In all fairness the tracking number they gave me was for the free necklace. After speaking with USPS inspector, bothering my neighbors, the item was delivered this week!
Other than tracking and delivery issues, their products are awesome!

14 de agosto de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

The design of this ring is beautiful

The design of this ring is beautiful, but unfortunately the ring box arrived dented and warped from shipping. Really disappointing for a special gift purchase. I expected better quality packaging.

6 de agosto de 2023

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