Equifax Canada Opiniões 

Equifax intentionally makes it difficult to cancel their plan by only providing phone call option to do so. Meanwhile, they have no problem starting the subscription online. This should be illegal, but somehow is normal in North America. Plus, they don't offer a one-time credit report anymore. Meaning you have to signup for the subscription, go through the hassle of calling their customer service and answer 100s of questions to cancel it.

As everyone else has said, SUPER easy to sign up BUT trying to cancel is more elusive than a unicorn. Really shady tactics to try to get people to stay subscribed to an over priced service that I couldn't even use (which is why I tried to cancel).

I have spent hours trying to set up an account which is free because a company that I was dealing with had been hacked and my information compromised. I thought the initial letter from the original company was a scam and contacted my financial advisor who assured me it was legit. I have been completely unable to get into what is supposedly my new account with Equifax and I am now wondering whether it is all a scam and I am even more compromised

No word of a lie I have just been hung up on 3 calls in a row by 3 different advisors. Absolutely disgusting customer service by a call centre clearly not even based in North America let alone Canada.

Waited on the phone for over an hour to be hung up on. The background noise was extremely loud. She kept muting herself.

Not happy. Didn’t take long to reach an agent but honestly took forever to go through verification of identity which is great but man my own bank doesn’t even take that long. Then when I tell them why they go on and on and on. Like come on I have a reason to cancel now cancel. Then of course I get disconnected from them. So as of right now I still have a subscription I don’t want.

Cancellation process is a joke - it took hours to reach them by phone all because they don’t have an online cancellation option. Be ready to stay on hold multiple times for long periods of time (worse than calling your bank or CRA) and once you finally reach them be hung up on (same for their “callback” feature). By the time you are boiling with anger and go through all stages of grief and FINALLY end up talking to an actual person - they waste 20 minutes more of your time by asking you stupid questions and putting you on hold some more. NEVER AGAIN!

Attendre 50 min au telephone avant la fermeture pour parler avec un représentant pour de l'aide et jamais personne à reponds avant la fermeture??

Everything went smoothly until I needed to cancel and then I had to waste half an hour of my life waiting on the phone and then answering ridiculous questions. What a way to waste human resources and get clients upset when all you needed to do is to include a "cancel" button.

I used this service once and realized it is not worth the money so attempted to cancel it but had to wait until a later date considering I was working and they, of course, don't allow you to cancel online, you must call. Not even a full day after I was billed the ridiculous price for an average service (because I didn't have a chance to call before the billing date) I canceled my subscription and the agent on the phone tried keeping me a customer with a discounted price and also refused to give me a refund, before hanging up on me at the end of the call. Avoid at all costs, no different than Borrowell or credit karma which is free, the only difference being they ripped me off money.

Login issues for two days in a row. I spent two hours on the phone with two agents. One said that if I reset my password I have to enter everything in UPPERCASE "for security reasons". Use Chrome only. Pardon me? The second one said that any popular browser is OK, but I have to turn off my VPN even if my "location" is in Ontario. So far only Edge works, the other browsers stay on the login page for hours.

i am having trouble logging into my account today. I called the help line and i was told my addresses don't match their system. This is the first time this has happened to me after being a client for many years. I have now been on hold for 45 minutes waiting for a supervisor. Ridiculous.

Equifax should not be allowed to report credit. What they are doing to people is criminal. I have been dealing with them for just over 1 year to fix 1 item on my file that they have been incorrectly reporting. Causing my score to continue to dive. I sent the same info to TransUnion and they fixed on the 1st try.

I have sent over 100 emails to Equifax, Bank of Montreal, various complaint platforms with escalations to each. I have also had to submitted my complete dispute 8 times to Equifax and there was always an excuse why they would just close the file without correcting. Even though I was told multiple times they had all the information they needed to change the file.

I spoke on the phone with them over 50 times. Supervisors, escalations more forms.

I submitted a complaint to the Better Business Bureau a few weeks ago and they came through and got it all fixed for me.

If I could give Equifax a negative star I would. They should be charged criminally.

I wish you could give negative stars. Logging in is an issue. They say its their technical error but never fix it. Asked for a supervisor twice. Each time they said there was one beside them but then put me on hold for over 30min. Don't buy there service, you will regret it as I do. I am canceling ASAP. I tried Borrowell its free but has ads but at least I can get answers when I need them.

So far, behaving 100% like a scam
Invited registration including sensitive ID information
Created new login registration and invited 2nd-step passcode to smartphone, but then, disaster:
1) no way to enter the passcode on the (Firefox) website page itself;
2) tried a new login and stuck on a blank page
3) tried to report issues using chat bot. Got kicked out by clicking on a tab
4) Have not yet tried total reboot of my windows 11, or attempt to login using smartphone itself.
5) It this is legitimate, it is howlingly-bad.

If I could give a No star review I would
This company is terrible !! to deal with.
Very bad customer service!
I tried to cancel a subscription today twice with two reps and had nothing but harassment trying to do this, sarcastic attitude and never ending verification questions...even when I answered at least 7.. they still asked more
The rep by the name of (Kett employee #159) Should be fired... immediately I repeatedly asked for a supervisor and was denied one until... I answered the verification questions...!
And hire some English speaking people who
Actually want to help customers.
On the third attempt...I was able to cancel
After speaking to someone...who actually spoke English and had some actual customer service skills

Super unfriendly (almost like a scam) way to cancel subscription

Terrible Customer service. I went to their website and sent in their form to dispute something on my credit file. They then respond and tell me I have to go to their website and fill out the form... which is EXACTLY what I did. Over a month this has been going on. Use Transunion. Not Equifax. This company is garbage.

This is the absolute WORST company for credit ratings and they REFUSE to ACCEPT ANY RESPONSIBILITY !!!
They are however very good at blaming others for EVERYTHING!!!
This is extremely disturbing .. I can understand why there is so much fraudulent crap that goes in with this company.
It should be investigated.