Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

This e-securepay is bullshit. They are just robbing us for no reason. This is my third time getting robbed by them, I don't remember doing any subscription with them first it was £29, then £69 each... Ver mais

Classificada 2 em 5 estrelas

These robbing buggers are taking £29, £69 every month and I have no idea why. Its like I have signed a subscription and so the bank then says refunds are not possible but the fact is I have never si... Ver mais

Classificada 1 em 5 estrelas

This company stole money from my account through a so-called “subscription” without ever sending me an email, a confirmation, or even a single notification. I never signed up for anything. They just... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I got charged while I didn’t want this membership even I don’t know how they took my account details to deduct 19.99

Informações sobre a empresa

  1. Serviço de e-commerce

Escrito pela empresa

Having issues with your online shopping? We're here to protect your right to reimbursements and assist you in your refund claim within 90 days of making a purchase, from any online retailer worldwide!


Informações de contacto

1,4

Muito mau

TrustScore: 1.5 em 5

82 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 71% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

I’ve had money taken out my account…

I’ve had money taken out my account yesterday tried to call them and I’ve sent an email with no luck I have no knowledge of even subscribing to this I’ll just go through my bank and get the money back

15 de abril de 2025
Opinião espontânea
logótipo da E Security

Resposta da E Security

Hi,

We’re sorry for the trouble and the lack of response you’ve experienced so far. We want to help resolve this as soon as possible. We haven’t found an account linked to your name, so please email us again at help@eshopsecu.com or call our customer service line—our phone number is working. Our team will get back to you within one business day to look into your case and assist you.

Thank you for letting us know, and we’re here to help.

Classificada 1 em 5 estrelas

It's a fraud

They are deducting amount from my account it's a fraud already they have deducted 18£ on 13 March 2025 and again they deducted 69£ on 13 April 2025 it's a fraud

13 de abril de 2025
Opinião espontânea
logótipo da E Security

Resposta da E Security

Hi,

We’re sorry to hear about these charges and understand your concern. We take this kind of feedback very seriously and want to help resolve the situation for you. We haven’t been able to find an account linked to your name, so please contact us at help@eshopsecu.com. Our team will respond within one business day to investigate your case and assist you as quickly as possible.

Thank you for reaching out—we’re here to support you.

Classificada 1 em 5 estrelas

Scam Alert ⚠️ You've been scammed.

Scam Alert ⚠️ You've been scammed.
This company has just taken £29.95 from my bank. This is a scam! by entering your details to get the supposed gift/refund whatever. You'll allowed them to take money out of your account on a regular basis. Stop any transactions before they happen! contact your bank/credit card immediately.

1 de abril de 2025
Opinião espontânea
logótipo da E Security

Resposta da E Security

Hi,

We’re sorry to hear about your experience and understand why you’re concerned. We want to help resolve this as quickly as possible. We haven’t found an account linked to your name, so please contact us at help@eshopsecu.com. Our team will respond within one business day to investigate your situation and help you with the next steps.

Thank you for bringing this to our attention—we’re here to help.

Classificada 1 em 5 estrelas

I have no idea who these are yet theyre…

I have no idea who these are yet theyre trying to take money from my bank

20 de março de 2025
Opinião espontânea
logótipo da E Security

Resposta da E Security

Hi,

We’re sorry for the confusion and understand how concerning this must be. We want to help you get this sorted out quickly. We haven’t found an account linked to your name, so please reach out to us at help@eshopsecu.com. Our team will respond within one business day to investigate and assist you.

Thank you for letting us know—we’re here to help.

Classificada 1 em 5 estrelas

Noticed last month a payment has been…

Noticed last month February 13 th 2025 a payment has been taken out of my account for £69 , hadent even heard of this company.Eshopsecu.com
Noticed other payments months before had been taken out , been trying to contact them ever since with no luck , I’ve stopped payments now but just realised the monthly payments have been taken out every month since march 2024 total amount taken out £788 .
Before i retired i always checked my account against my own note book of spending , but foolishly haven’t been checking it since Jan2024 ,
How can i try to get my money back

13 de março de 2024
Opinião espontânea
logótipo da E Security

Resposta da E Security

Hi,

We’re really sorry to hear about this situation and we understand how frustrating it must be. We want to help you get this resolved as quickly as possible. We haven’t found an account linked to your name, so please contact us at help@eshopsecu.com. Our team will respond within one business day to investigate your case and guide you on the next steps to recover any payments that were taken.

Thank you for bringing this to our attention—we’re here to support you.

Classificada 1 em 5 estrelas

SCAM!!

My bank just contacted me saying that £29.99 had just been tried to make payment from my account. But I've never heard of them and is so scary!! How they got my details. Avoid Avoid Avoid

23 de fevereiro de 2025
Opinião espontânea
logótipo da E Security

Resposta da E Security

Hi,

We’re sorry for the concern and worry this has caused. We understand how upsetting it is to see an unexpected payment attempt. We haven’t found an account linked to your name, so please reach out to us at help@eshopsecu.com. Our team will respond within one business day to investigate and help make sure this is resolved.

Thank you for letting us know—we’re here to help.

Classificada 1 em 5 estrelas

FRAUDULENT COMPANY.

FRAUDULENT COMPANY.
Has been charging me £69 a month for 6 months (partly my fault - should have noticed earlier).
Check your bank statements. Have asked my card company to investigate. God knows where they got my card details from. Scary.

10 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Eshopsecu I have only found out…

Eshopsecu I have only found out yesterday have taken two payments from my bank account for a service I never ever knowingly signed up for, 49 pounds on the 3rd June and 69 pounds on the 3rd July. No correspondence before from them, I checked emails, also spam in case. My bank are looking into it for me. Be aware of this company as I see I am not alone judging other people’s emails.

Tim Garrett

3 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Eshopsecu are previously called Qoverus…

Eshopsecu are previously called Qoverus and are a complete scam. They have taken 9 payments from my account without consent increasing from £27 to £49 to £69 over a period of a year. They are subtle and skilled at taking money that might not be picked up for a while. They claim to have sent emails confirming these details to me but I have never received anything and I’ve never knowingly signed up for this ‘service’. If you see these names on a bank statement, contact your bank immediately as it’s a scam. Interestingly, their phone number does not connect and the only emails I’ve ever received from them is when I contacted them letting them know the bank is looking into the activity as fraud.

29 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Fraudulently obtaining money

I am furious! This organisation has been taking money out of my bank account since March 23. I have no idea what they are or what service they are suggest they are providing. I have no recollection of signing up to them and actually when I went to complete their cancellation form on line they did not recognise my email address so any mention they send you 2 text messages and 2 emails in the first month to remind you and to allow you to cancel is just not true! The payments started at $51.18 per month (so relatively easy to miss) and then $52.59 in May, $52.71 in June, $53.57 in July. Interestingly they missed the August payment but then jumped to $137.44 in September slowly increasing to the last payment of $138.53. I have had to cancel my bank card and will be pursuing Eshopsecu through my bank’s fraud unit. If you read this review Eshopsecu please refund me the nearly $1000.00 you have fraudulently taken from my bank account over the last 11 months!

23 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Another online scam.

Like the other comments listed, this company made an unauthorized charge and none of their phone numbers connect to anything. We've filed fraud charges with our bank. it appears to be a straight up scam.

20 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid

Signed me up to a subscription that I didn’t agree to. The retailer I used that apparently signed me up to this subscription had no information on their website or on the email they sent me. Both the retailer and Eshopsecu are impossible to contact. Phone just cuts me off. Avoid.

18 de dezembro de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

The retailer I was offered a…

The retailer I was offered a subscription to eshopsecu by did not make it appropriately obvious I was subscribing to a service. I couldn’t even find a record of it on the invoice/in my online account or their website.

Since then I had been deleting all text messages and email from eshopsecu because of how spammy they look. Perhaps this was my mistake.

I’ve upgraded from 1 star to 3 because eshopsecu customer service was responsive and gave me a refund.

17 de março de 2023
Opinião espontânea
logótipo da E Security

Resposta da E Security

Hello Ed,

Thank you so much for your support! Glad we could be of assistance. If there’s anything else you need, don’t hesitate to get in touch.

If you need anything or have any question for us to not hesitate to reach out.

Phone: +44 330 8187 174.
Email: help@eshopsecu.com.

Website: https://eshopsecu.com/contact-us

We will be able to help you right away.

Thank you!

Classificada 4 em 5 estrelas

The rep listened to me

The rep listened to me, acted quickly, was professional and well mannered. Great English too.

9 de maio de 2023
Opinião espontânea
logótipo da E Security

Resposta da E Security

Hello Maria,

We are all so pleased to hear about your positive experience. Thanks for the feedback!

If you need anything or have any question for us to not hesitate to reach out.

Phone: +44 330 8187 174.
Email: help@eshopsecu.com.

Website: https://eshopsecu.com/contact-us

We will be able to help you right away.

Thank you!

Classificada 5 em 5 estrelas

Customer Service

Really friendly and supportive customer service!

26 de abril de 2023
Opinião espontânea
logótipo da E Security

Resposta da E Security

Hello Dima,


Aww, thank you so much for your kind words. We really do appreciate it.

If you need anything or have any question for us to not hesitate to reach out.

Phone: +44 330 8187 174.
Email: help@eshopsecu.com.

Website: https://eshopsecu.com/contact-us

We will be able to help you right away.

Thank you!

Classificada 5 em 5 estrelas

Its good and I recommend it

20 de fevereiro de 2023
Opinião espontânea
logótipo da E Security

Resposta da E Security

Hello Lewis,


Thank you for the kind words. It really does help us out!

If you need anything or have any question for us to not hesitate to reach out.

Phone: +44 330 8187 174.
Email: help@eshopsecu.com.

Website: https://eshopsecu.com/contact-us

We will be able to help you right away.

Thank you!

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