Europamaut.com Opiniões 

Resposta da Europamaut.com

Há 3 dias

Thank you for your message, Юля.

To clarify: The Europamaut Flatrate is charged monthly and allows vignette activations in several countries without an extra fee each time. This is mentioned multiple times during the ordering process. We are sorry if this was not clear at the time of purchase.

You can end the Flatrate at any time with immediate effect via your order overview or the "Manage Flatrate" quicklink in the footer of our website. We have also requested some additional information about your order so that we can look into your case and review any refunds where appropriate. You are also welcome to contact us at support@europamaut.com.

Kind regards,
Lena – Customer Care Manager

Resposta da Europamaut.com

Há 3 dias

Vielen Dank für Ihre Nachricht, Jess.

Zur Klarstellung: Die Europamaut-Flatrate wird monatlich abgerechnet und ermöglicht Aktivierungen von Vignetten in mehreren Ländern ohne Zusatzkosten pro Aktivierung. Im Bestellprozess weisen wir an mehreren Stellen darauf hin, dass es sich um eine monatliche Flatrate handelt. Es tut uns leid, wenn dies bei Ihrer Buchung nicht deutlich genug erkennbar war.

Sie können die Flatrate jederzeit mit sofortiger Wirkung über den Kurzlink "Flatrate verwalten" im Footer unserer Website beenden. Gerne können Sie sich dafür auch bei unserem Kundendienst melden, wir unterstützen Sie dabei. Wir haben zusätzliche Informationen zu Ihrer Bestellung angefordert, damit wir Ihr Anliegen bestmöglich bearbeiten und Rückerstattungen prüfen können. Alternativ erreichen Sie uns unter support@europamaut.com.

Herzliche Grüße
Lena – Customer Care Managerin

Resposta da Europamaut.com

Há 3 dias

Thank you for your message, Miroslav.

To clarify: The Europamaut Flatrate is charged monthly and allows vignette activations in multiple countries without an extra fee each time. This is mentioned multiple times during the ordering process. We apologize if this was missed during checkout.

You can end the Flatrate at any time with immediate effect via the "Manage Flatrate" quicklink in our website's footer. You are also welcome to reach out to our customer support, we are happy to assist you with the cancellation. We have requested additional information about your order so that we can look into your case properly and review refunds where appropriate. You can also reach us at support@europamaut.com.

Kind regards,
Lena – Customer Care Manager

Resposta da Europamaut.com

Há 3 dias

Thank you for your message.

To summarize briefly: The Europamaut Flatrate is charged monthly and allows vignette activations in multiple countries without an extra fee each time. This is mentioned multiple times during the ordering process. We are sorry that this was not clear at the time of your purchase.

You can end the Flatrate at any time with immediate effect via the "Manage Flatrate" quicklink in our website's footer. You are also welcome to contact our customer support, we are happy to assist you with the cancellation. We have requested additional information about your order so that we can review your case and arrange refunds where appropriate. You can also reach us at support@europamaut.com.

Kind regards,
Lena – Customer Care Manager

Resposta da Europamaut.com

Há 4 dias

Thank you for your message, Jan.

To clarify: The vignette Flatrate is charged monthly and allows multiple activations without an extra fee each time. This is mentioned multiple times during the ordering process. We are sorry if this was missed at checkout and that further charges came as a surprise.

We have requested additional information about your order so that we can look into your case as well as possible. You can end the Flatrate at any time with immediate effect via the "Manage Flatrate" quicklink in the footer of our website. You are also welcome to contact us at support@europamaut.com, we are happy to assist you and will review your payments and arrange refunds where appropriate.

Kind regards,
Lena – Customer Care Manager

Resposta da Europamaut.com

Há 4 dias

Thank you for your feedback, Jaebok.

For context: the Flatrate is charged monthly and allows multiple vignette activations in several countries without an extra fee each time. We are sorry if this was not clear enough at checkout. It is mentioned multiple times during the ordering process.

We have requested some additional information about your order through Trustpilot so that we can look into your case as best as possible. Should you already have contacted us about the cancellation and refund, we will take care of your request promptly. You can also reach us directly at support@europamaut.com. We are happy to review your case regarding refunds.

Kind regards,
Lena – Customer Care Manager

Resposta da Europamaut.com

Há 4 dias

Thank you for your message, Arjun.

To clarify: The vignette Flatrate is charged monthly and allows activating vignettes in several countries without an extra fee each time. This is mentioned multiple times during the ordering process. We apologize if this was missed during checkout, especially when purchasing on the go. We have requested some additional information about your order so that we can look into your concern as well as possible.

You can end the Flatrate at any time with immediate effect via the "Manage Flatrate" quicklink in the footer of our website or in your order overview. We will review your payments and arrange refunds where appropriate. Please contact us at support@europamaut.com.

Kind regards,
Lena – Customer Care Manager

Resposta da Europamaut.com

Há 4 dias

Thank you for your feedback, Jesper.

In short: The vignette Flatrate runs monthly and includes multiple activations without an extra fee each time, which is why further charges can follow after the first vignette. This is mentioned multiple times during and after the ordering process, and we are sorry if it was not clear enough in your case. We have requested some additional information about your order so that we can help you as well as possible.

You can end the Flatrate at any time with immediate effect in your order overview or via the "Manage Flatrate" quicklink in the footer of our website. If you contact us at support@europamaut.com, we will gladly cancel it for you and review your payments for refunds where appropriate.

Kind regards,
Lena – Customer Care Manager

Resposta da Europamaut.com

Há 4 dias

Vielen Dank für Ihre Nachricht, Herr Fabich.

Kurz zur Einordnung: Die Europamaut-Flatrate wird monatlich abgerechnet und ermöglicht die Aktivierung von Vignetten in mehreren Ländern ohne Zusatzkosten pro Aktivierung. Im Bestellprozess weisen wir an mehreren Stellen darauf hin, dass es sich um eine monatliche Flatrate handelt. Falls dies bei Ihrer Buchung dennoch übersehen wurde, bitten wir um Entschuldigung.

Sie können die Flatrate jederzeit mit sofortiger Wirkung in Ihrer Bestellübersicht beenden. Damit wir Ihr Anliegen bestmöglich bearbeiten können, haben wir zusätzliche Informationen zu Ihrer Bestellung angefordert. Gerne prüfen wir Ihren Fall im Hinblick auf Rückerstattungen. Kontaktieren Sie uns dazu via support@europamaut.com.

Herzliche Grüße
Lena – Customer Care Managerin

Resposta da Europamaut.com

Há 4 dias

Thank you for your message.

For context: The Europamaut Flatrate is charged monthly and allows vignette activations in multiple countries (Austria, Czechia, Slovenia, Romania, Switzerland, Slovakia, Hungary and Bulgaria) without an extra fee each time. This is mentioned multiple times during the ordering process. We are sorry this was not clearer for you.

We have requested additional information about your order so that we can look into your case as well as possible. You can end the Flatrate at any time with immediate effect via your order overview. Feel free to contact us at support@europamaut.com, we will gladly review your payments and arrange refunds where appropriate.

Kind regards,
Lena – Customer Care Manager