Was heel handig om een digitaal vignet voor 10 dagen te kopen. Werkt ook perfect in Oostenrijk. Wat ze er niet bijzetten is dat je automatisch een maandelijks abonnement afsluit en er dus maandelij... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Es war einfach zu buchen. Man muss natürlich rechtzeitig buchen, damit die Aktivierung auch rechtzeitig möglich ist. Außerdem steht es deutlich da, das man ein Apo abschließt und wenn man dann nicht... Ver mais
Buchung super schnell und einfach, ob 10-Tages Vignette oder Flatrate. Problem mit der Kündigung durch den Online-Service schnell und freundlich geklärt. Jederzeit und einfach kündbar.
Super schnell und einfach, allerdings nicht direkt klar welches Produkt man kaufen muss und ob man automatisch ein Abo hat wenn man nicht kündigt, lässt sich aber bestimmt herausfinden.
Informações sobre a empresa
Escrito pela empresa
Ihre zentrale Platform für digitale Vignetten und Mautprodukte in Europa.
Informações de contacto
Hohenstaufenring 62, 50674, Köln, Alemanha
- info@europamaut.com
- europamaut.com
4,5
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Schnell und einfach
1 de outubro de 2026
Opinião espontânea
Habe nie ein Abo abschliessen wollen
Habe nie ein Abo abschliessen wollen, wurde trotzdem monatlich abgebucht
1 de outubro de 2026
Opinião espontânea
Resposta da Europamaut.com
Vielen Dank für Ihre Nachricht.
Kurz zur Erklärung: Die Flatrate bei Europamaut wird monatlich abgerechnet und ermöglicht mehrere Aktivierungen ohne Zusatzkosten. Darauf wird im Bestellprozess an mehreren Stellen hingewiesen. Wenn das bei Ihrem Kauf nicht klar war, entschuldigen wir uns dafür.
Damit wir Ihr Anliegen bestmöglich bearbeiten können, haben wir über Trustpilot zusätzliche Informationen zu Ihrer Bestellung angefordert. Die Flatrate können Sie jederzeit mit sofortiger Wirkung in Ihrer Bestellübersicht beenden. Wir prüfen Ihre Anfrage zu Rückerstattungen gerne. Kontaktieren Sie uns dazu via support@europamaut.com.
Herzliche Grüße
Lena – Customer Care Managerin
Erst intuitiv und einfach
1 de outubro de 2026
Opinião espontânea
Scam
Het lijkt of je voor eenmalig koopt en na een half jaar kom je erachter dat je aan een abonnement vast zit.
Heel misleidend ik zou hier nooit meer iets aanschaffen.
1 de outubro de 2026
Opinião espontânea
Resposta da Europamaut.com
Thank you for your message.
To clarify: The Flatrate is charged monthly and allows multiple activations without an extra fee each time. This is mentioned multiple times during the ordering process. We are sorry if this was not clear at the time of purchase.
To be able to look into your concern as well as possible, we have requested additional information about your order via Trustpilot. You can end the Flatrate at any time with immediate effect via your order overview. We will gladly review your payments and arrange refunds where appropriate. Please contact us at support@europamaut.com.
Kind regards,
Lena – Customer Care Manager
tend to be a scam
tend to be a scam, they charge for vignette but will setup a direct debit which will be very difficult to cancel!
UPDATE – 2 October 2026:
Thank you for your reply. However, my main concern remains unanswered. You continued charging me monthly from June, but I did not receive a clear email notification each time a recurring payment was taken. Had I received such a notification, I would have noticed the subscription immediately and cancelled it.
Please confirm whether an email notification or invoice was sent for each monthly charge, and provide the dates of those emails. I have also requested that you review and refund all subscription payments taken after my original vignette purchase.
30 de setembro de 2026
Opinião espontânea
Resposta da Europamaut.com
Thank you for your message, Adriana.
For context: The vignette Flatrate is charged monthly and allows multiple activations in several countries without an extra fee each time. This is mentioned multiple times during the ordering process. We apologize if this was not clearly communicated at checkout.
To be able to look into your case as well as possible, we have requested additional information about your order. You can end the Flatrate at any time with immediate effect via the "Manage Flatrate" quicklink in our website's footer. You are also welcome to reach out to our customer support, we are happy to assist you with the cancellation and will review your payments and arrange refunds where appropriate: support@europamaut.com
Kind regards,
Lena – Customer Care Manager
Das Abo wird einem unbemerkt dazu…
Das Abo wird einem unbemerkt dazu gepackt irgendwo musste man sicher ein Haken raus machen. Wollte nur eine Vignette einmalig und hatte dann ein Abo
1 de outubro de 2026
Opinião espontânea
Resposta da Europamaut.com
Vielen Dank für Ihre Nachricht.
Zur Klarstellung: Die Vignetten-Flatrate wird monatlich abgerechnet und ermöglicht mehrere Aktivierungen in mehreren Ländern ohne Zusatzkosten. Im Bestellprozess weisen wir an mehreren Stellen darauf hin, dass es sich um eine monatliche Flatrate handelt. Wenn das bei Ihrem Kauf nicht klar war, entschuldigen wir uns dafür.
Damit wir Ihr Anliegen bestmöglich bearbeiten können, haben wir zusätzliche Informationen zu Ihrer Bestellung angefordert. Sie können die Flatrate jederzeit mit sofortiger Wirkung über den Kurzlink „Flatrate verwalten" im Footer unserer Website beenden. Gerne können Sie sich dafür auch bei unserem Kundendienst melden, wir unterstützen Sie dabei. Wir prüfen Ihren Fall gerne im Hinblick auf Rückerstattungen. Kontaktieren Sie uns dazu via support@europamaut.com.
Freundliche Grüße
Lena – Customer Care Managerin
Achtung ABO Falle
Achtung ABO Falle. bei der Buchung für eine einzelne digitale Vignette ist nicht sofort ersichtlich, dass es sich bei der Buchung direkt um ein Abo handelt.
1 de outubro de 2026
Opinião espontânea
Resposta da Europamaut.com
Vielen Dank für Ihre Nachricht, Steven Klein.
Damit Sie den Hintergrund kennen: Unsere Vignetten-Flatrate läuft monatlich und beinhaltet beliebig viele Aktivierungen innerhalb der Laufzeit. Im Bestellprozess weisen wir an mehreren Stellen darauf hin, dass es sich um eine monatliche Flatrate handelt. Falls dies bei Ihrer Buchung dennoch übersehen wurde, bitten wir um Entschuldigung.
Um Ihr Anliegen bestmöglich zu bearbeiten, haben wir zusätzliche Informationen zu Ihrer Bestellung angefordert. Die Flatrate lässt sich jederzeit ohne Kündigungsfrist in Ihrer Bestellübersicht beenden. Gerne prüfen wir berechtigte Rückerstattungen. Kontaktieren Sie uns dazu via support@europamaut.com.
Freundliche Grüße
Lena – Customer Care Managerin
Ik heb middernacht bericht ontvangen…
Ik heb middernacht bericht ontvangen dat er automatisch geld zou afgeschreven worden er klopt iets niet. Eenmalig betalen voor vignet en je blijft netals een abonnement betalen terwijl dit officieel niet mag zonder toestemming ik ga gelijk verdere stappen nemen.
30 de setembro de 2026
Opinião espontânea
Resposta da Europamaut.com
Thank you for your message, Rukiye.
To clarify: The vignette Flatrate is charged monthly and allows multiple activations without an extra fee each time. This is mentioned multiple times during the ordering process. We apologize if this was missed during checkout, especially when purchasing on the go.
You can end the Flatrate at any time with immediate effect via your order overview. We have requested some additional information about your order so that we can find it and look into your case promptly. We will review your payments and arrange refunds where appropriate. You can also reach us at support@europamaut.com.
Kind regards,
Lena – Customer Care Manager
Never asked or intended to have flat…
Never asked or intended to have flat monthly charges. I wanted one time 10 day ticket and have been tricked to reoccurring charges for 8 consecutive months before realizing it.
It cost me 102.4€ instead 12.8€.
Pure robbery!!!
30 de setembro de 2026
Opinião espontânea
Resposta da Europamaut.com
Thank you for sharing your experience, Nikola.
For context: The vignette Flatrate is charged monthly and includes multiple activations without an extra fee each time. This is mentioned multiple times during the ordering process, and we are sorry this was missed at checkout.
You can end the Flatrate at any time with immediate effect via your order overview. To be able to find your order, we have requested some additional information from you. We will then review your payments and arrange refunds where appropriate. You are also welcome to contact us at support@europamaut.com.
Kind regards,
Lena – Customer Care Manager
Blijven maandelijks geld afschrijven
Blijven maandelijks geld afschrijven, zonder dat dit duidelijk is gemaakt bij de initiële bevestigingsmail dat dit niet een eenmalige transactie is maar een doorlopend abonnement!
30 de setembro de 2026
Opinião espontânea
Resposta da Europamaut.com
Thank you for your message, Bowy.
In short: The vignette Flatrate is charged monthly and allows multiple activations without an extra fee each time. This is mentioned multiple times during and after the ordering process. We're sorry this wasn't clearer.
You can end the Flatrate at any time with immediate effect via your order overview. We have requested some additional information about your order so that we can look into your case. We will review your payments and arrange refunds where appropriate. You can also reach us at support@europamaut.com.
Kind regards,
Lena – Customer Care Manager
Koop hier niet je vignet
Koop hier niet je vignet! Na in korte periode (maart 2026) twee keer een 10-daagse vignet gekocht te hebben voor twee verschillende kentekens, wordt er elke maand op de eerste dag van de maand 12,80 per kenteken afgeschreven zonder mijn goedkeuring. Ik heb nooit mij hierop geabonneerd. Op mijn mails krijg ik geen gehoor, de incasso’s kan ik niet weigeren en de onterechte afschrijvingen worden niet teruggestort! Schofterig en illegale praktijken!
30 de setembro de 2026
Opinião espontânea
Resposta da Europamaut.com
Thank you for your message, Ramon.
To summarize briefly: The vignette Flatrate is charged monthly and allows multiple activations without an extra fee each time. This is mentioned multiple times during the ordering process. We are sorry that this was not communicated clearly enough at the time of purchase.
You can end the Flatrate at any time with immediate effect via your order overview. If you've already reached out to us, we will get to your inquiry shortly. We have also requested additional information about your orders so that we can find them, and we will review your payments and arrange refunds where appropriate. You can reach us at support@europamaut.com.
Kind regards,
Lena – Customer Care Manager
Sehr einfach zu bedienen!
30 de setembro de 2026
Opinião espontânea
Schnelle und einfache Aktivierung der…
Schnelle und einfache Aktivierung der Digitalen Vignette
30 de setembro de 2026
Opinião espontânea
Monthly payment kept going without…
Monthly payment kept going without warning.
30 de setembro de 2026
Opinião espontânea
Resposta da Europamaut.com
Thank you for your message, Lieven.
To clarify: The Europamaut Flatrate is charged monthly and allows vignette activations in several countries without an extra fee each time. This is mentioned multiple times during the ordering process. We apologize if this was missed during checkout.
To be able to find your order and help you as well as possible, we have requested some additional information from you via Trustpilot. You can also end the Flatrate at any time with immediate effect via the "Manage Flatrate" quicklink in our website's footer, and you are welcome to contact us at support@europamaut.com, we are happy to assist you with the cancellation. We will review your payments and arrange refunds where appropriate.
Kind regards,
Lena – Customer Care Manager
Schnell und flexibel
30 de setembro de 2026
Opinião espontânea
A Experiência Trustpilot
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