Warner Music Online Stores Opiniões 

Sehr nette Unterhaltung mit vielen lieben Worten und sofortiger Lösung meiner Problematik!!!

I gave you 1 star because zero wasn't an option.

I'm a returning customer that you have now lost, I wanted to pre order an album but your rubbish website crashes every time I try to make payment, I've tried 6 times and used a different card but my patience isn't limitless.

I found the item I wanted elsewhere for less money and I can get other merchandise from other sources with much better service.

Toutes les informations de livraison et frais de livraison.

Ho fatto un ordine il 24 Luglio, i vinili risultavano tutti disponibili sullo shop, ma ad oggi 30 Luglio mi viene risposto (dopo aver mandato tre mail di cui una PEC, che non hanno risposto) che devono essere ancora reperiti chissà dove! E attenzione, se non scrivevo starei ancora aspettando un segnale! Ora vediamo quanto ci impiegano a reperire i dischi in giro per il mondo.

I received a damaged Alex Warren vinyl from Warner Music Group, it received in a sturdy strong undamaged packaging so it was clear that the item didn’t get damaged during transit but posted in a damaged state. I contacted them with pictures and asked for a replacement. I received an automated message saying I would be contacted within 3 working days regarding my query. After 5 working I received a message from a staff member called Dallas,blaming courier badly handling the package and if I want the item replaced, I had to pay for the return postage. No apologies and no responsibility taken despite the photos I sent of an undamaged packaging. Very rude and not helping at all. My following reply was ignored.

Ho ordinato un vinile di Tony boy sabato, arrivato martedì (solo 2 giorni di spedizione) prodotto di ottima qualità. Se dovessi acquistare di nuovo articoli musicali mi affiderò sicuramente a loro.

Order came fairly quickly but items were delivered bashed and damaged. After returning at my own expense they took a week to even bother to respond to me and then stiffed me on the refund. They also lied and said they'd refunded my return shipping but they hadn't. Shockingly poor customer service.

I needed to cancel an order which hadn't shipped yet. I think I put the request in before the weekend, but by Monday morning they reported the cancellation and initiated the refund. And were cordial about it. I appreciated the attention and the resolution.

Not very cooperative at first but then Asmaa reached out and truly did her best to find all the solutions possible.
Really amazing thanks

Wassap BENITO, ✌️

I reside in Spain, and upon receiving my order from Warner Music UK, I was required to pay €32.11 in customs duties to Correos España. The process of reclaiming these fees through Warner has been extremely tedious and lacks any form of communication or status updates regarding the refund.

Based on my experience, I would not recommend any European Union customer to purchase online from the United Kingdom. In addition to the high shipping costs, buyers are faced with unexpected customs charges when collecting their parcels from local postal services.

Brexit has certainly complicated cross-border purchases, to the detriment of consumers within the EU.

One of my records came to me damaged and so I contacted the support team. They got back me with a quick response in order to help me and in the end offered me a refund. I was very thankful for their help. I was also very satisfied with the outcome and their helpfulness.

Brilliant customer service helped with my issue straight away

Very friendly and helpful staff and resolved my query :)

i had an issue with my pre order, they repried in 6 hours and solve my problem. Great experience

Thanks so much for the truly excellent service. You made me feel heard and valued. Excellent job :)
MM

I had problems making a purchase, I immediately contacted the server on the page and they answered me quickly, offering help and solutions and I thank them very much for the pleasant attention.

The support is sooo amazing and helped me ALOT. Definitely the best support I've talked to!!