5 stars for customer service! I do think the quality of the merch has gone down significantly compared to previous Nessa Barrett drops specifically, so I wanted to be honest about that part. Th... Ver mais
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Leia as opiniões dos outros
Ordered a Gorillaz poster which arrived in intact packaging but the poster itself was creased and torn inside the tube. Customer service is only automated responses that are unhelpful. If I want a ref... Ver mais
Had an issue with wrong item delivered but pleased to say Heather in customer services was brilliant. Worked her magic & sorted it out in no time. Excellent service, thank you
Customer service agent Asmaa is my guardian angel. Best experience I have ever had with customer service for the uk maisie peters store. Not to name names but the big artists and other teams should ta... Ver mais
Informações sobre a empresa
Escrito pela empresa
Warner Music Group Inc., also known as Warner Music, is an American multinational entertainment and record label conglomerate headquartered in New York City.
Informações de contacto
Reino Unido
- eurostore.warnermusic.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 1% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I can't check the status of my order
I can't check the status of my order.
I can't reset my password.
I can't access my account.
I dont't know who has access to my data.
I didn't receive any relevant information, or any kind of assistance from their customer service.
Complaint opened to the ICO.
Immediate support and kindness.
Immediate support and kindness. Thanks to Heather.
Request for a refund
My request for a refund was actioned promptly. I was kept informed of the status of my refund. Good service.
Costumer service
They got right back to me and did what I asked, great help!
Just an awesome service!
Getting fast help from a very friendly team, answering all your questions, top expertise, can only recommend it!
Excellent customer service
A good customer service ready to listen to your requests if needs be.
Great customer service, easy to deal with
Great customer service from Heather, seamless return.
Exceptional customer service received…
Exceptional customer service received when I contacted them with a query about an order this was responded to very quickly and professionally and resolved promptly! Thank you!
Had an issue with wrong item delivered…
Had an issue with wrong item delivered but pleased to say Heather in customer services was brilliant. Worked her magic & sorted it out in no time. Excellent service, thank you
Una experiencia muy positiva
Una experiencia muy positiva. Mucha profesionalidad del personal. Muchas gracias por todo!!
Quick customer service
I wanted to cancel my order and everything went very smoothly. My order email had clear instructions for a cancellation and, when I contacted customer service, I was helped very quickly.
Terrible company
Terrible company. Unable to cancel or change orders and it can take months for anyone to contact you from customer services…if they ever do at all!
there is no help at all!
the customer service
the customer service was very fast and easy.
Vous bloquez toutes les vidéos et même…
Vous bloquez toutes les vidéos et même celle de Christophe Maé envers nous 😤😡
Very helpful
Very helpful. I wanted to change my order, Dallas explained how I could go about doing it, made it so easy. Excellent customer service, highly recommend 😊
The company acknowledged the issue very…
The company acknowledged the issue very rapidly and I received the refund in his totality.
I wanna thank expecially Heather for Warner Music Customer Services for the kind replies
5 stars for customer service
5 stars for customer service!
I do think the quality of the merch has gone down significantly compared to previous Nessa Barrett drops specifically, so I wanted to be honest about that part.
There were some things that went wrong. But at the same time, the way they handled the situation was genuinely very thoughtful and helpful.
Purchase of records
Although I didn’t receive my full order, Warner were very quick to rectify the error and customer service was second to none.
A Experiência Trustpilot
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