Warner Music Online Stores Opiniões 

The company acknowledged the issue very rapidly and I received the refund in his totality.
I wanna thank expecially Heather for Warner Music Customer Services for the kind replies

5 stars for customer service!

I do think the quality of the merch has gone down significantly compared to previous Nessa Barrett drops specifically, so I wanted to be honest about that part.
There were some things that went wrong. But at the same time, the way they handled the situation was genuinely very thoughtful and helpful.

Although I didn’t receive my full order, Warner were very quick to rectify the error and customer service was second to none.

After more than two weeks waiting for my parcel, not only to arrive, but not even being shipped, I think UK is not a thrustworthy country any more for doing business with EU, after several tries since Brexit. I am a Belgian customer who wants to buy two t-shirts and a cap. Why would I want to wait more than two weeks while nothing happens at all, and my money is already cashed? I will now cancel my purchase. Pet Shop Boys can't help it, I'm sure.

I have received continuous good service from The Warner Store. They are sometimes my first choice of online retailer. When I’ve contacted customer service their responses are professional, helpful and they have rectified any issues more than satisfactorily.

Heather from Warner Music Support is a very helpful and kind person, excellent support

Il 10 aprile ho acquistato sul sito Warner Music Store il vinile dei Linkin Park "From zero" deluxe edition. Ho seguito traccia della spedizione fino al 21 aprile, ultimo giorno in cui ho ricevuto aggiornamenti. L'ordine era rimasto bloccato in dogana in Germania.
Ho quindi contattato il servizio clienti Warner, il quale mi ha riferito di rivolgermi direttamente a DHL e così ho fatto. DHL a sua volta mi ha riferito che il reclamo può essere avviato esclusivamente dal mittente, ovvero dal venditore. Il customer service della Warner non capiva e si è rifiutato di procedere contattando DHL, sostenendo che dovessi farlo io (addirittura contattando la dogana!!!).
Ho appena chiesto il rimborso totale, visto che si sono resi conto anche loro che l'ordine ormai è bloccato da troppo tempo...
Cose assurde!! Spero solo di ricevere i soldi.

Ordered clothing; I was charged on my card instantly. One month later there is no shipment, no update, no indication that the order is recognized. Customer service knows nothing. Scam.

My order was missing an item. I contacted customer service and Heather kindly sorted out my issue by sending a replacement. Very happy for the outcome as it was a present for my partner.

Thank you, Heather!

This was my first time doing a return for an international purchase. I usually don’t do returns, so I was a bit nervous when going about this. However, the person who helped me through the process let me know what I needed to do to get the package ready and was on top of staying in contact with me. When the order was received on their end, they reached out to let me know. Also, not only was I refunded the product itself, but also the original shipping fees, which was very appreciative! I had to return the shirt I had gotten because it was not the material and fit I had expected it to be. Therefore, instead of keeping it and never wearing it, I decided to get some of my money back so if I wanted to try getting something else, I would be able. Overall, the experience was a lot easer than I had thought it would be. Once I had all the information, it was all good to go.

Heather was fast and thorough in helping solve my query. Great service.

I had a great experience reaching out to the team. They resolved all of my issues effectively, and I could always rely on their clear, straightforward communication. I truly appreciate how quickly they took action and prioritized my customer experience. Even though my issue couldn’t be resolved immediately, the communication remained smooth and professional throughout. Thank you! ☺️

Terrible experience. I purchased a LP on February 5th in presale, which was supposed to be released on March 27th.
On March 27th, I received confirmation that my order had been shipped, along with a tracking code to monitor the shipment.
Today, April 28th, no one can tell me where my package is or how long it will take to deliver.
SCANDALOUS

Ordered an Alex Warren Fever Dream CD - it arrived broken. (thanks, Royal Mail 😒)

Contacted the customer service team for the Alex Warren store, took them a while to get back to me (because the CD had just released, they were really busy)
but once they got back to me, they issued a replacement instantly and told me I didn't have to send the old one back, which saved me a trip to the post office, which is a bonus since the post offices in my area suck. So customer service was great!

Delivery and shipping for the initial order was QUICK. They literally shipped it a day before the release date that was in the email - so I got it right on release day. I expected to get it atleast a day or two after so I was surprised when I was told by Royal Mail they were delivering it on release day.

If there is ONE thing I would change - is to use a service like DPD for postage with the UK / Europe store. Why?

Royal Mail isn't safe for stuff like albums and vinyls. Royal Mail rough-handles parcels (speaking from experience with RM), where as DPD handles a lot of EE parcels and other electronics that seem to almost never arrive broken or damaged - so changing to DPD would minimise the amount of returns, refunds or replacements the store would have to issue for damaged items and customers would be happier as they won't have any damaged items arrive.

I'm not saying to get rid of Royal Mail as an option - because some people do genuinely like using Royal Mail 🤷‍♀️ just add DPD as a secondary option for the ones who don't like / don't trust Royal Mail.

Waiting was toooooo long, delivery was messy and order unable to trace. Stars go to the team who always replied on time and very efficient on that matter

Purchased 3 items from the UK Rhino store in their recent sale. This store is owned and run by Warner Music Online Stores.

All 3 items are faulty, and looking into other reviews these appear to be from a bad batch as many others have issues.

I contacted WM to resolve this and return the items to get a refund. So far I have been totally ignored. The 5 star reviews below about responsiveness and helpfulness are clearly fake.

AVOID Rhino, AVOID any Warner Music Online Store.

I will be initiating a chargeback with my bank to try and reclaim my money.

Replies are fast, professional and helpful, even gave me a tracking number for an untracked shipment.