Warner Music Online Stores Opiniões 

Heather was kind and super fast in resolving my problem. I received a damaged item which qas very special for me and it was quickly solved

They have not given any acknowledgement of the my return, or refund which was sent back over 6 weeks ago.
I have tried to contact the store by going into the ‘contact us’ page but the email bounced back.

love it when people care and respond to your e-mails. here, I got the proper customer care from a real person and not a bot. that means the World to me

I placed an order the past September 29th in advance for a Christmas present. The've made an automatic refund, and the package is being returned without my consent. I want that package, but I've been told I have to place a new order. It's now December 2nd so the product is out of stock, but my original package is still on its way to them. I simply request that I receive that one package.

I want my package, no any kind of refund without a previous solution.

I had a problem with some records I purchased that were warped. Warner Music agreed to send replacement copies and saved me the bother of having to return the damaged records to them.

Fantastic service, polite and good.

Compré un disco en pre venta por el que, como no, me cobraron gastos de envío y más de una semana después aún no me han contestado a mi solicitud de que me reembolsasen los gastos de envío. He pedido también una hoja de reclamaciones y sigo sin respuesta. Eso sí, parece que al fin, hoy llegará mi disco. La atención al cliente es nefasta.

Very pleased with the quick and courteous response to my recent inquiry with WMG. I had to cancel an order and they quickly understood my request and provided a prompt reply and followed up with email confirmation. This is great customer service!

My experience purchasing from them felt like a scam/they lack attention to detail. I bought items on a pre-sale and the shipment was delayed for several months after the official release. Once it finally shipped, they got my order wrong 🤦🏻‍♀️. I have 0 faith they will even fix the issue so please let this serve as a warning!!⚠️

Heather is a shining example of what good customer service is. I received the outcome I was looking for and really appreciate the quick responses and support to get the product i needed in time for Christmas.

My Teddy Sims order was shipped 27 Oct. Still has not arrived. Tracking information stops at 3 Nov. No updates since then. Where is my package? Contacted customer service 3 times through contact form on website and mail, no response… But sender has to start an investigation says PostNL. Please help!

Great customer service. I had a problem ordering and the answer was quick, helpfull and very nice. It is the third time I ordered and the last two times the items arrived in good condition.

I pre-ordered Robert Plant's CD in July; it was supposed to be shipped on September 24th, but I received nothing. I complained, but received no response.

I pre-ordered the Play deluxe vinyl from Ed Sheeran. My order arrived om 19/09 and I saw that in the packaging that side A/B was in there twice, so no side C/D. I have been trying to contact this so called customer service since 19/09 and have not received a single response, it's disgusting tbh. On the website it says you have to contact the cs before returning items (which have to be returned within 30 days) but there's just no reply at all.

I had to cancel an order as I forgot an item ! I then re ordered , Support was super fast ! Heather R was incredibly helpful

My package didn’t show up. This was an expensive limited edition package of 143.60€. Their customer support won’t reply. I’ve been waiting for months now.

The quality of service is terrible. You pay for something that doesn't work (parcel tracking). It was supposed to arrive in 10 days, but I've been waiting for 16 days and still nothing. It's impossible to find out what's happening with the delivery. Avoid working with them.

On se demande s'ils ont l'habitude de vendre des disques ?
On parle quand même de Warner, un géant du disque mondial. J'ai commandé un vinyle il y'a deux semaines qui est arrivé pliés dans tous les sens car il n'était pas bien emballé (OUI WARNER UN CARTON NE SUFFIT PAS POUR UN VINYLE, il faut du papier bulle ou un carton renforcé !).
Malgré plusieurs relances, aucune réponse de leur part, pour un vinyle payé 43 euros c'est clairement de l'arnaque.
Inutile de me dire de contacter votre service client comme vous savez bien répondre à tout le monde, je l'ai déjà fait 3 fois.
Je ne recommanderai pas, continuer d'acheter à la FNAC ou autre vendeur plus sérieux.