Warner Music Online Stores Opiniões 

No me ha llegado mi pedido aunque me marca como entregado, llevo 3 semanas intentando contactar con ellos y no recibo ni una sola respuesta. Servicio de atencion al cliente nulo. Intentare recuperar el dinero reclamando directamente a la entidad bancaria.

So frustrated. I've ordered a record. Paypal had taken the money but Warner Music Online Stores had not confirmed my order or reciept of payment, made on the 1.10.25
I have raised a complaint 15 days ago on the 3.10.25 and still no contact with resolution - there site says they should respond within 3 working days - which they have not
I've have also left a telephone message to no avail.
No customer service presence what so ever - so dissapointed

I’ve been having issues with the Ed Sheeran online store for weeks now. My order was delayed for a long time, and when it finally arrived, the contents were completely damaged. I immediately contacted customer service and sent several emails, but I haven’t received a single reply.

This is absolutely unacceptable for an official artist store. I just want a replacement for my damaged vinyl records, but the lack of response or accountability is shocking.

At this point, I’m considering filing a dispute through my payment provider because the store simply ignores customer messages. Really disappointing experience, especially coming from such a high-profile artist’s official store.

Meine Sendung ist leider vermutlich auf dem Postweg verloren gegangen. Das Paket bewegt sich in der Sendungsverfolgung seit einem Monat nicht mehr weiter. Leider gibt warner keine Telefonnummer für solche Fälle an. Auf der Homepage wird versprochen, dass binnen 3 Werktagen auf Nachrichten per e-mail reagiert wird. Jedoch habe ich seit 2 Wochen keine Antwort erhalten (nur eine standartisierte Nachricht). -auch nicht auf meine Mahnung. Kundensupport stelle ich mir wirklich anders vor... Ich kann von Bestellungen bei diesem Unternehmen nur abraten, auch wenn ich meine Lieblingsband gerne unterstützen würde.

Nachtrag vom 03.11. : Über einen Monat nach meiner ersten E-mail und nachdem ich mein Geld über den Zahlungsanbieter zurückerhalten habe, hat sich endlich ein Mitarbeiter bei mir gemeldet. Der Zwangserstattete Betrag wurde vom Verkäufer zurückgefordert und danach wieder von ihm selbst gezahlt. Mir bringt das als Kunde keinen Mehrwert.
Wo mein Päckchen ist wurde erst garnicht untersucht. Da es nicht automatisch an den Verkäufer zurückgeschickt wurde, hat es sich für ihn erledigt. Mein Wunsch nach Ersatzlieferung wurde auch nicht berücksichtigt.
Nie wieder dieser Verkäufer

I ve been sending emails (4 until now) and no answers at all about the no delivery of the thigs I ve bought

Absolutely horrendous company. I preordered a vinyl in August and it was meant to ship from the 12th September. Says it shipped on the 18th, however I have heard nothing since then. I doubt i will ever receive this order. Cannot contact customer service because you either receive an automated reply or no one replies if you wish to speak to a member of the team. Customer service is NON-EXISTENT; absolutely shocking. I’ve made a dispute through my bank because clearly no one at Warner is going to respond and give me my MONEY BACK. I have emailed 5 times at this point asking about my order which has now turned into wanting a cancellation and refund. I recommend you never order from this company because their service is shocking and apparently they just scam you out of your money. Hoping my bank can help out and give me my money back but this company is horrible. DONT ORDER FROM THEM. I will never be ordering from these guys again. I would give you a 0 but that’s not possible so I give you a 1….

I ordered the deftones private music gold vinyl and haven’t heard any updates about it and still haven’t received It and it’s been nearly 2 months the customer support is non existent as when you try to email they just send a automated message

I waited 2 weeks on my Deftones hoodie and I ordered 3xl. The tag says 3xl but I can't get it over my head. Im a big guy and I think it's a small girls size. And I haven't heard anything from my email yet

Rubbish company, preordered a vinyl that was released 12th September, now 8th October and still not received it, tried contacting and got an automated reply, so replied to that and getting no response, so mad.

Preordered a vinyl on 15th August. Website said it would ship around 12th September. It's now 8th October and nothing has arrived. I received an email saying it had shipped on 18th September but the tracking from Royal Mail says they're still waiting to receive it from the vendor 20 days later. They're not responding on email and no other way to get in touch. I move house on the 18th! £75 down the drain.

I have sent several emails asking when I will receive my order. I received a mail on the 12th of September that my order was on its way. But eversince that day, the only update that my tracking number gives is "order is created" and no new updates are given.

If I try to contact them by mail, all I get are automatic replies and no reply from a real person. I am afraid that I just lost my money to this company (EUR 102,92) and will never get my order.

Quick response and extremely helpful. Thank you Heather and your team, much appreciated.

Great support and lovely people. Really appreciate the work they put in to help me resolve my issue.

Pre-ordered A vinyl 17th July which was released 12th Sept. It's now 3rd of Oct and still no vinyl. Lots of excuses, no phone number to ring, a repeated email with a tracking link which says the same message every time and a returns and cancellation policy which expects you to fill out a form and pay for return postage if it turns up in the meantime. Unfortunately, I can't score a zero.

Non-existent customer service. Daughter wanted to use her saved pocket money to buy a vinyl from the Melanie Martinez shop. I pre-ordered it on her behalf in mid August. It was due to be released on 12th September. According to their website, preorders are dispatched 1 day or 2 before release, On 16th September, the item still had not been sent, so I contacted them. Got pre-written reply back stating exceptionally busy blah blah blah. Got another email from them early 18th September to say item dispatched and here is the Royal Mail tracking number. Here we are, 2 weeks later, and still no order, no update on tracking (Royal Mail are still expecting the item) and 8 emails sent but no response. I emailed a formal letter of complaint yesterday saying that have broken the terms of the Consumer Act and nothing. I have a very disappointed daughter, and am quite frankly appalled that a global company of this size treats its customer so awfully. Will be raising a chargeback with my bank tomorrow.

It's been almost 2 weeks, and my Cardi B "Am I the Drama?" order hasn't arrived. All items ship from the UK, and I am based in the UK. I've seen people across the world have the vinyls, but the customer support for WMS won't respond to my emails anymore. If they do, it's a generic FAQ in the email with no response to my answer, and when I reply again, they don't respond. Please do not order from this shop! I've tried to get a refund and cancel the order, but they said it's still processing... STILL PROCESSING!!

Whole website is broken at time of writing (sept 30, 2025) Cannot make an account, cannot place an order because the buttons to verify these actions (i.e. "create account" and "order now") do not work, no matter how long you wait.
Have already had a response from Heather about this, she apologized but couldn't help me at this time. I suggest Heather finds some IT friends or kicks one of the IT guys at Warner Music in the butt to fix their EU webstore.
I really hope I can get that MARINA cassette soon.

The issue I had with my order was successfully fixed.

Bonjour , super équipe , je recommande , merci

My pre-ordered vinyl arrived damaged, reported immediately on the 12th September. I have since chased this up and still no response other than the standard auto reply. This is just not good enough. Do not ask for me to send a further email as a response here. My reference number is Ref: 681298, you need to resolve the issue. Ive waited beyond the 2-3 working days.