Evology Parking Opiniões 327

TrustScore: 2 em 5

1,8

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

The Autopay registration is not completing even after initial card payment of £1 has been made. It was refunded automatically. I tried several times. No response from customer service from Web form... Ver mais

Classificada 1 em 5 estrelas

Quite simply this didn’t accept payment in a hospital, giving me the choice of missing my appointment or facing a £100 fine. Obviously they will make more from a person by denying them the ability to... Ver mais

Classificada 5 em 5 estrelas

Very impressed with the customer service - especially Kayleigh. Had a problem with my app not giving me the correct amount to pay and worried I would get a fine. Kayleigh responded very timely and hel... Ver mais

Classificada 1 em 5 estrelas

As a regular user of parking apps, I find evology exasperating. It marks 1h before arrival by default, and trying to adjust it sends dates, hours and minutes scrolling and jumping in chunks. Deleting... Ver mais

Informações sobre a empresa

  1. Parque de estacionamento

Escrito pela empresa

Whether you are looking to pre-book or pay for a stay in one of our car parks - The Evology Parking app puts finding and paying for parking in the palm of your hand. Our powerful Evology pre-booking service lets you find available parking spaces in your area and ensures a unified parking experience by simply reserving your space in advance and turning up to enjoy your stay. You can also pay for parking across all of our sites, meaning no more fumbling for change! Choice is important, which is why Evology gives you multiple options when it comes to how to manage your parking. Some journeys are different and that means a new approach. Our aim is to make travelling easier, putting the power over your parking in your hands so you can get from A to B with minimal fuss.


Informações de contacto

1,8

Mau

TrustScore: 2 em 5

327 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 46% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

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Classificada 1 em 5 estrelas

couldn’t pay using app

Yesterday at Reebok couldn’t pay using my app. Even tried putting a different card (John Lewis) in but this was rejected In the end daughter managed to download app on her phone so she paid. I think they need to find their software engineers

23 de agosto de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi John,

We’re sorry you experienced difficulties making a payment at the Reebok site. We’ll review this location and pass your feedback on to our technical team to ensure the app is working as it should. Thank you for letting us know.

The Evology Team.

Classificada 1 em 5 estrelas

Torally frustratig

Spent nearly an hour trying to pay for parking at Coventry Hospital. Told to load updated version it lost my account details, consistently failed to recognise location code. Gave up and paid by credit card.

22 de agosto de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Mike,

We’re sorry to hear about the difficulties you had at Coventry Hospital.

We’ll review the location code at this site to check for any potential issues and appreciate you bringing this to our attention.

Thank you
The Evology Team

Classificada 1 em 5 estrelas

Terrible

Terrible. The app is clunky and confusing, you have to input the same information several times. Other parking services are fantastic. Why is this so terrible?

19 de agosto de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Ben,

We’re sorry to hear that you found the app difficult to use. Your feedback about the app is really valuable. Our development team are continuously making improvements to make the experience faster and simpler.

If you’d be willing to share more details about your experience, please contact us at https://evologyparking.com/contact/ so we can look into it further.

Thank you,
The Evology Team.

Classificada 1 em 5 estrelas

Do not use Evology Parking

Do not use Evology Parking.
They are cowboys
Entered to park at VHK Southall - Fairlawn High Street. The parking spaces are badly marked, very cramped, limited spaces and difficult to get into parking spaces.
Waited 15 mins for someone to leave, as carpark was full, parked and paid as soon as I had parked - paid for and left 5 mins before my time expired
Got a PCN from Evology Parking (managing for Viswa Hindu Mandhir) for not paying for enough time.
Apparently they started charging me from the time I entered the car park and not from the time I found parking.
I appealed explaining that there were no spaces and that once someone left I parked and paid straight away but this was rejected.
Never have had such an experience like this from any other parking firm.
Don’t ever use a carpark managed be Evology Parking.
Vishwa Hindu Mandir management - find a better company to manage your car park and nor cowboys.

5 de julho de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Ravi,

We are sorry to hear about the issues you are having following your parking session with Evology.

If you've received a parking charge, please ensure you follow the correspondence and appeals process given from the car park operator.

Classificada 1 em 5 estrelas

Your parking tarrifs are disgusting

Your parking tarrifs are disgusting. Needed to charge my car for 30 MINUTES. But I must pay for minimum 4 hours at £10 for parking?????? It didn't even cost that much to charge my car and I had no choice to use the one in your location in Bedford. Absolute rip off of a company.

15 de agosto de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Shae,

We’re sorry to hear that you were unhappy with the tariff structure at this location. Parking tariffs are set in agreement with the site owner.

We understand your frustration when only using the EV charger for a brief period and I will share your feedback internally to review possible improvements to our charging experience.

Thank you
The Evology Team.

Classificada 1 em 5 estrelas

Disgraceful

Evology App didn't work, parked for 7 mins trying to pay, left car park as I couldn't successfully pay, fined £100 by ParkingEye (who own the Evology app), my appeal rejected by ParkingEye. WTF!

19 de julho de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi James,

We are sorry to hear about the issues you are having following your parking session with Evology.

If you've received a parking charge, please ensure you follow the correspondence and appeals process given from the car park operator.

Classificada 1 em 5 estrelas

What an absolute joke this car parking…

What an absolute joke this car parking service is. 3 machines out of 4 are not working so I go on the website and it comes up with register only to find out I'm registered to a scammer CKwedge why do you allow scammers to advertise on your site. So then Virgin rightly block my card from being used. I then have to get my mate to pay. I then realise I can't use my virgin card after ordering 2 coffees at the gym before my workout.
I then receive a call from virgin, probably the scam squad due to CKwedge and now I'm here waiting in the carpark to talk to them, totally missing my gym workout. Why oh why do you let scammers advertise. Please get rid of CKwedge from advertising on your site or any company that falsely make people feel they are signing up to your company just to pay for parking. This is the first and last time I will ever use Evology.

12 de agosto de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Thank you for bringing this to our attention and we’re very sorry to hear about your experience. It appears that you have encountered a scam website impersonating us. We want to reassure you that Evology Parking takes fraud attempts very seriously.

For your safety, please only download our official Evology Parking app from the Apple App Store or Google Play Store, or visit our website at www.evologyparking.com for direct links. We never distribute our app via other websites or pop-up ads. If you’re ever unsure about a link or advertisement, please contact our customer support before entering any payment details.

Thank you again for alerting us to this issue.

The Evology Team

Classificada 1 em 5 estrelas

Am Parkplatz steht eine Gebühr von 6…

Am Parkplatz steht eine Gebühr von 6 Euro, die bargeldlos bezahlt werden soll. Über den QR Code erreicht man die Bezahlseite, wo plötzlich 50 Cent "Bearbeitungsgebühr" draufgeschlagen werden, satte 8,3 %. Frech und unverschämt. Die Telefonnummer der in den FAQ angegebenen Hotline existiert nicht.

12 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

It seems that a gaming company scammed…

It seems that a gaming company scammed me when I was trying to set up the parking app and has taken two payments off my card.
Luckily my bank picked this up and advised me and also stopped my card.
I would have hoped that a reputable parking app would have the necessary security precautions.

19 de julho de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Nadine,

Thank you for bringing this to our attention and we’re very sorry to hear about your experience. It appears that you have encountered a scam website impersonating us. We want to reassure you that Evology Parking takes fraud attempts very seriously.

For your safety, please only download our official Evology Parking app from the Apple App Store or Google Play Store, or visit our website at www.evologyparking.com for direct links. We never distribute our app via other websites or pop-up ads. If you’re ever unsure about a link or advertisement, please contact our customer support before entering any payment details.

Thank you again for alerting us to this issue.

The Evology Team

Classificada 1 em 5 estrelas

Terrible Company

Hi, had my blue badge renewed. Visited hospital, registered new blue badge and was assured that I would not be charged for the visit. Subsequently was charged £3.39. Wrote twice to evology. So far not had any reply. Also, there is no phone number to contact evology. seems to be a rip off. Terrible company. Would definitely avoid setting up an account.

6 de agosto de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Roy,

I can see that our customer service team has been in touch regarding your query.

If you need any more support with this please contact us here: https://evologyparking.com/contact/

Thank you.

The Evology Team.

Classificada 1 em 5 estrelas

Jokers

RIP off! I parked not realising I didn’t have to pay. & they will NOT refund me. Scandalous. They also over charge if you say need 8hrs they charge for 12. Mental. Company needs closing down. Robbers!!! Taking peoples money.

28 de julho de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Jessica,

We’re sorry to hear about your experience whilst using one of our car parks.

We’d really like to look into your issue in more detail to see if there’s anything we can do to help. Please contact our support team at https://evologyparking.com/contact so we can investigate this further.

Thank you
The Evology Team

Classificada 1 em 5 estrelas

I would avoid this company

I would avoid this company. Had difficulty paying for parking, using my registration plate payment was constantly rejected. I changed the last digit of my reg plate and it accepted payment but I have been trying via WhatsApp, the online contact form and email address to notify to alert them payment has gone through but of process I had to do to pay. Bank details on statement prove. I have had 0 response from any contact forms I have completed and you cannot get to speak to anyone on the phone. The machine said it was not printing receipts either!!!! Stressful using this parking service and I would not recommend.

28 de julho de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Jane,

We’re really sorry to hear about the difficulties you had when paying for your parking and for the frustration caused trying to reach us.

I have requested additional information from you so I can investigate your issue in more detail.

Thank you.
The Evology Team

Classificada 1 em 5 estrelas

I’d pick zero stars but that doesn’t…

I’d pick zero stars but that doesn’t appear to be an option! I’ve been charged for parking at an event that was free parking if you input your registration into the tablet at the venue, which I did. I was there previously and not had an issue.
Then I received a failed payment notification. Since then I have emailed, completed the website contact us section, tried to utilise the WhatsApp function and have not had any response, just further notifications that payment has failed and still not able to speak to a human or get a response from the company.

19 de julho de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Tara,

I can see that our customer service team has assisted with your query and that we have refunded your top-up as requested.

If you need any more help, please let us know.

The Evology Team.

Classificada 1 em 5 estrelas

Evology autopay is NOT RELIABLE.

Evology autopay is NOT RELIABLE.
I have 2 cars registered on my account for autopayment and the account has failed to register several parking events which I genuinely thought were being paid automatically.
We are visiting my very sick husband every day in hospital - and now I have this parking nightmare to sort out. I can't get to speak to a real person to get to the bottom of this - so stressful!!
My advice- DO NOT USE THIS ACCOUNT for autopay

24 de julho de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Linda, we’re sorry to hear about your experience and can only imagine how stressful this must be during such a difficult time. Autopay should make parking easier, so we’d like to investigate the issue for you.

Please contact us via: https://evologyparking.com/contact/

Thank you,
The Evology Team

Classificada 1 em 5 estrelas

Absolutely shocking that i have been…

Absolutely shocking that i have been charged 60.00 for a fine because I have Adhd and learning difficulties and had to take longer to navigate the online pay system and took 3 attempts to pay ...Scam ....Wood Street ...Manchester ....and I get home and find I have been charged 60.00 from my bank account when the tarif should have been 7.50 for 2 hours ..How they are allowed to exploite people in this way Manchester City Council you should be ashamed of yourselves ....Thanks EVOLOGY for the Reply
2 STARS FOR THIS COMPANY . THE REVIEWS SPEAK VOLUMES .NO WORDS NEEDED

22 de julho de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Samantha,

Thank you for bringing this to our attention and we’re very sorry to hear about your experience. It appears that you have encountered a scam website impersonating us. We want to reassure you that Evology Parking takes fraud attempts very seriously.

For your safety, please only download our official Evology Parking app from the Apple App Store or Google Play Store, or visit our website at www.evologyparking.com for direct links. We never distribute our app via other websites or pop-up ads. If you’re ever unsure about a link or advertisement, please contact our customer support before entering any payment details.

We are in contact with Google ongoing to identify and remove the fraudulent ads.

Thank you again for alerting us to this issue.

The Evology Team

Classificada 1 em 5 estrelas

App exorbitant parking chargr

Took my wife to Burton hospital and thought to make payment easier would load this company's app on my phone as I have similar parking apps when shopping. Amazingly this company loaded the base fee by 25 pence and a further 65 pence for an SMS notification. Now I know you pay a little premium for the convenience of the app but here a £2.40 hour charge became £3.3.
My advice is don't use this app but make sure you have enough loose change with you!

16 de julho de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Keith, we’re sorry for the confusion and the frustration this caused. The convenience fee you mentioned (25p) is a standard charge within the app for Burton Hospital, and the SMS notification is completely optional when purchasing your parking.

We understand that transparency is important, and we’ll take your feedback on board as we continue to improve the user experience.

Thank you.
The Evology Team.

Classificada 1 em 5 estrelas

Passed from pillar to post

Passed from pillar to post. Unfortunately Radisson Blu at Manchester airport have farmed out their parking to Evology.
So straight off the bat there is a get out clause for the hotel to say not our problem contact evology.
I'm a private hire driver. I have heard from a good source there is no grace period for dropping off passengers and you now must pay the draconian sum of £7.50 even if you only stop for a minute.
So, I paid this to avoid the fine thus losing half my fare.
I at least wanted a receipt which the machine didn't provide and at best I wanted to appeal and get my £7.50 back as for a few minutes it's quite frankly ridiculous and greedy of them especially when most hotels give taxis and private hire drivers 15 minutes grace period. It's hard enough earning a £7.50 fare without losing it to opportunistic private parking firms that do not have the same authority as a council would.
So I was passed from Raddison, then phoned Evology and was fobbed off once again to go to their website. Not heard back from neither whatsapp nor the message I left on their website. Even on here there are stock copy and paste responses to the complaints to head to their website. When are these companies going to realise we do not want to be passed from pillar to post by automated faceless systems. We want to speak to actual people and receive empathetic and fair responses quickly.
This modern world of technology has created facades of websites to hide behind and hope that people will give up trying.

10 de julho de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Ian - we have requested more information from you so we can better investigate the issue you had at Radisson Blu.

Thank you,
The Evology Team.

Classificada 1 em 5 estrelas

If I could give it one star I would.

If I could give it one star I would.

Pre booked a space in Cardiff for a concert.
Found the car park … guess what… 0 spaces.
No one to speak to in real time
Contact us via what’s app they say… silence
Contact us via email they say..:
Silence

Contacted Barclays Bank as I paid on credit card. Money back and Barclays claiming.
My advice do not use. Worse than crooks as at least crooks don’t pretend to be anything else.
If you do HAVE to use - pay on credit card for protection

4 de julho de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Caz - we have requested more information from you so we can better investigate the parking issue you had whilst attending the concert.

Thank you,
The Evology Team.

Classificada 1 em 5 estrelas

Beschwerde gegen Mitarbeiter

Guten Tag,
Dieses Feedback hat nichts mit der App zu tun, sondern mit dem Verhalten der Mitarbeiter. Ich war heute auf der Autobahn A7 unterwegs von Bremen Richtung Hannover, Uhrzeit circa 11:00 Uhr.

Die Autobahn war stark befahren alle drei Spuren waren durch zähfließenden Verkehr voll belegt. Ich befand mich auf der linken Spur, mit im Auto meine Frau und meine 1-jährige Tochter.

Ein Mitarbeiter Ihres Unternehmens war der Meinung per Lichthupe und sehr dichtes Auffahren mich dazu zu bewegen auf die mittlere Spur zu zwingen. Der klassische Stinkefinger wurde dann beim späteren Überholvorgang zusätzlich gegen mich gerichtet.

Es ist schon unverschämt als Privatperson solch ein Verhalten zu zeigen, aber im Namen Ihrer Firma ist es umso fragwürdiger, da es Ihre Reputation enorm beeinflusst.

Ich bin sicher, dass dieses Feedback in dieser Sache nicht viel ausrichten wird, aber bin dennoch daran interessant diesen Sachverhalt hier zu schildern.

Ich danke Ihnen vorab, dass Sie sich mein Feedback anhören und hoffe, dass es in irgendeiner Form zu Herzen genommen wird.

Mit freundlichen Grüßen
S.Schiller

14 de julho de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Vielen Dank, dass Sie uns auf dieses Verhalten aufmerksam machen. Wir möchten uns aufrichtig für die Erfahrung entschuldigen, die Sie und Ihre Familie gemacht haben. Dieses Verhalten entspricht in keiner Weise unseren Werten oder den Standards, die wir von unseren Mitarbeitern erwarten.

Wir werden den Vorfall intern besprechen und unser Team erneut auf die Professionalität und das Verhalten hinweisen, das wir in jeder Situation voraussetzen. Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.

Classificada 1 em 5 estrelas

Using my local hospital carpark

Using my local hospital carpark. The carpark is run by BPA and uses Evology tp pay. Have an account with them for a number of years with Parking2Go before they changed to Evology. Just got a fine notice from BPA obviously my account with Evology hasnt been picked up with my car number plate. Trying to get it cancelled . Not easy to get in touch to sort this out. More stress not needed.

2 de julho de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Michael, we’re sorry to hear about the stress this has caused. Your account history should have carried over, so we’d like to investigate this for you.

Please contact us via https://evologyparking.com/contact/ with your details so we can review your account.

Thank you.
The Evology Team.

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