Evology Parking Opiniões 318

TrustScore: 2 em 5

1,9

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Absolutely disgusting how greedy and unfair this company is. 12mins in their operated car park whilst collecting family =£100 fine. Tried to pay after exiting to avoid more charges as Evology Par... Ver mais

Classificada 1 em 5 estrelas

Paid £10.00 on autopay for Parking at Deadmans Lane in Derby, payment for session not deducted and PCN issued, have read that this happens often with this company, which implies the action is delibe... Ver mais

Classificada 4 em 5 estrelas

I had an issue with trying to pay through the app, a was concerned I was going to get a parking fine. However the customer service team dealt with the issue I had promptly and avoided a penalty charge... Ver mais

Classificada 5 em 5 estrelas

Very impressed with the customer service - especially Kayleigh. Had a problem with my app not giving me the correct amount to pay and worried I would get a fine. Kayleigh responded very timely and hel... Ver mais

Informações sobre a empresa

  1. Parque de estacionamento

Escrito pela empresa

Whether you are looking to pre-book or pay for a stay in one of our car parks - The Evology Parking app puts finding and paying for parking in the palm of your hand. Our powerful Evology pre-booking service lets you find available parking spaces in your area and ensures a unified parking experience by simply reserving your space in advance and turning up to enjoy your stay. You can also pay for parking across all of our sites, meaning no more fumbling for change! Choice is important, which is why Evology gives you multiple options when it comes to how to manage your parking. Some journeys are different and that means a new approach. Our aim is to make travelling easier, putting the power over your parking in your hands so you can get from A to B with minimal fuss.


Informações de contacto

1,9

Mau

TrustScore: 2 em 5

318 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 48% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

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Classificada 1 em 5 estrelas

Very awkward to use.

The app doesn’t trigger the password mechanism on iPhone, or the card payment in apple wallet. I know these are built into Safari and the app doesn’t use Safari, but I use the app infrequently and therefore don’t know what password I have set. There must be some way of associating the app with a website to invoke the Safari mechanisms. It seems like the developers have incorporated every single obstacle they could dream up to make our lives harder, while we are standing in the rain so we can see the location sign, (and of course the app doesn’t offer to use current location!). This app needs to be brought up to date.

9 de setembro de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Pete,

We’re sorry to hear about your experience using the app, especially with password and payment difficulties on iPhone.

We understand how frustrating this must have been, particularly when trying to pay in poor weather.

Your feedback about Safari integration and location services is really valuable, and we’ll share this directly with our development team as we continue to improve the app. Thank you for taking the time to share your experience.

Thank you
The Evology Team

Classificada 1 em 5 estrelas

Terrible app

Terrible app
Tried to download the app but wouldn’t download till late on in the evening. Then asked to log in to add card details and said invalid login. Have tried customer service and no reply, nearly a week now. When sending a WhatsApp message you don’t get a copy of the message you send so beware.
Tried forgot password, didn’t even receive email to sort this. TERRIBLE APP and will cause unnecessary stress for alot of people who will receive fines.

4 de setembro de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Julie,

Sorry to hear about the negative experience whilst using the Evology App.

I can see that our customer service team have been in contact and resolved your issue today.

If you need any more support, please let our customer service team know.

Thank you
The Evology Team

Classificada 1 em 5 estrelas

App doesnt work

App doesnt work. Reviews say this over and over and you don't fix it. Contacting trading standards to launch legal complaint to force you to act

6 de setembro de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Andrew,

We’re sorry to hear about your experience with the app. We take all feedback seriously and are continuously working on improvements to address issues raised by our users.

We’d like to understand more about the specific problems you faced - please complete our contact form here: https://evologyparking.com/contact so we can investigate further.

Thank you
The Evology Team

Classificada 5 em 5 estrelas

I made a mistake by paying using the…

I made a mistake by paying using the app at the end of my parking session (I should’ve done it in advance). I was quickly in touch with their support on WhatsApp and the issue was quickly resolved. Assuming I don’t get a ticket(!) I’m really impressed with their service and flexibility.

4 de setembro de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Simon,

Thanks for your review! We’re glad our support team could resolve things quickly for you. We really appreciate your kind words about our service and flexibility.

The Evology Team.

Classificada 1 em 5 estrelas

Blackburn carpark payment issue with…

Blackburn carpark payment issue with website and app . Very unclear signage at the front of car park. Leads you to an app which does not have the location. Then inside the car park has a different company. Website incompatible with 2 seperate devices. Uploaded money on to auto pay and then the website came out of its error mode and decided to work later on so paid that was. Spent triple the amount. Money stuck in autopay now and also money gone to evology. Not sure if this will be the parience of most people. The camera possibly anpr also is on site. Had to go assist pregnant partner to nearest toilet . Then we came back and left.

28 de agosto de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Mr Ahmed,

Sorry to hear about the issues you had when you visited one of our Evology car parks.

If you need some help with your Evology accounts, please complete our contact form here: https://evologyparking.com/contact/ and the customer service team can take a look for you.

Thank you.
The Evology Team.

Classificada 5 em 5 estrelas

A speedy resolution to a query I had…

A speedy resolution to a query I had regarding having two accounts. Not only resolved but resolved quickly which is what you want.
Thank you.

4 de setembro de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Antony,

Thanks so much for your feedback! We’re really pleased we could resolve your account query quickly - our team will be delighted to hear this.

We appreciate you taking the time to share your experience.

Thank you
The Evology Team

Classificada 5 em 5 estrelas

I had to cancel my order but extremely…

I had to cancel my order but extremely happy with how the team dealt with it! Will certainly book with Evology Parking again!

29 de agosto de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Harrison,

Thank you so much for taking the time to leave us such a positive review! Glad our customer service team were on hand to support you.

The Evology Team.

Classificada 1 em 5 estrelas

This is a horrible carpark company

This is a horrible carpark company. I just wanted to park my car to visit Milton Park in Cambridge and it took 30min to sign up. And what happened was I got a scam!!! I was not trying to subscribe anything but I was charged 60pounds later after I signed up with Evology. I ended up cancelling my bank card!!! Horrible!

25 de agosto de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Thank you for bringing this to our attention and we’re very sorry to hear about your experience. It appears that you have encountered a scam website impersonating us. We want to reassure you that Evology Parking takes fraud attempts very seriously.

For your safety, please only download our official Evology Parking app from the Apple App Store or Google Play Store, or visit our website at www.evologyparking.com for direct links. We never distribute our app via other websites or pop-up ads. If you’re ever unsure about a link or advertisement, please contact our customer support before entering any payment details.

Thank you again for alerting us to this issue.

The Evology Team

Classificada 1 em 5 estrelas

A bit crap!

I was with Good2Go and happy. Got an email from Evology saying I needed to re-register, which I did but no comfirmation that the process had been completed so no idea where I stand re parking. Probably find out when I get a fine!

27 de agosto de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Mik,

We have recently made a change to our payment provider and sent an email with instructions on how to update your payment card details.

I would advise double-checking to ensure everything is up to date.

To do this, please navigate to:

My Wallet
Click on Manage payments
Click on update card details
Click on Checkout with Card to re-register your card details.

Thank you
The Evology Parking

Classificada 1 em 5 estrelas

couldn’t pay using app

Yesterday at Reebok couldn’t pay using my app. Even tried putting a different card (John Lewis) in but this was rejected In the end daughter managed to download app on her phone so she paid. I think they need to find their software engineers

23 de agosto de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi John,

We’re sorry you experienced difficulties making a payment at the Reebok site. We’ll review this location and pass your feedback on to our technical team to ensure the app is working as it should. Thank you for letting us know.

The Evology Team.

Classificada 1 em 5 estrelas

Torally frustratig

Spent nearly an hour trying to pay for parking at Coventry Hospital. Told to load updated version it lost my account details, consistently failed to recognise location code. Gave up and paid by credit card.

22 de agosto de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Mike,

We’re sorry to hear about the difficulties you had at Coventry Hospital.

We’ll review the location code at this site to check for any potential issues and appreciate you bringing this to our attention.

Thank you
The Evology Team

Classificada 1 em 5 estrelas

Terrible

Terrible. The app is clunky and confusing, you have to input the same information several times. Other parking services are fantastic. Why is this so terrible?

19 de agosto de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Ben,

We’re sorry to hear that you found the app difficult to use. Your feedback about the app is really valuable. Our development team are continuously making improvements to make the experience faster and simpler.

If you’d be willing to share more details about your experience, please contact us at https://evologyparking.com/contact/ so we can look into it further.

Thank you,
The Evology Team.

Classificada 1 em 5 estrelas

Do not use Evology Parking

Do not use Evology Parking.
They are cowboys
Entered to park at VHK Southall - Fairlawn High Street. The parking spaces are badly marked, very cramped, limited spaces and difficult to get into parking spaces.
Waited 15 mins for someone to leave, as carpark was full, parked and paid as soon as I had parked - paid for and left 5 mins before my time expired
Got a PCN from Evology Parking (managing for Viswa Hindu Mandhir) for not paying for enough time.
Apparently they started charging me from the time I entered the car park and not from the time I found parking.
I appealed explaining that there were no spaces and that once someone left I parked and paid straight away but this was rejected.
Never have had such an experience like this from any other parking firm.
Don’t ever use a carpark managed be Evology Parking.
Vishwa Hindu Mandir management - find a better company to manage your car park and nor cowboys.

5 de julho de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Ravi,

We are sorry to hear about the issues you are having following your parking session with Evology.

If you've received a parking charge, please ensure you follow the correspondence and appeals process given from the car park operator.

Classificada 1 em 5 estrelas

Your parking tarrifs are disgusting

Your parking tarrifs are disgusting. Needed to charge my car for 30 MINUTES. But I must pay for minimum 4 hours at £10 for parking?????? It didn't even cost that much to charge my car and I had no choice to use the one in your location in Bedford. Absolute rip off of a company.

15 de agosto de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Shae,

We’re sorry to hear that you were unhappy with the tariff structure at this location. Parking tariffs are set in agreement with the site owner.

We understand your frustration when only using the EV charger for a brief period and I will share your feedback internally to review possible improvements to our charging experience.

Thank you
The Evology Team.

Classificada 1 em 5 estrelas

Disgraceful

Evology App didn't work, parked for 7 mins trying to pay, left car park as I couldn't successfully pay, fined £100 by ParkingEye (who own the Evology app), my appeal rejected by ParkingEye. WTF!

19 de julho de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi James,

We are sorry to hear about the issues you are having following your parking session with Evology.

If you've received a parking charge, please ensure you follow the correspondence and appeals process given from the car park operator.

Classificada 1 em 5 estrelas

What an absolute joke this car parking…

What an absolute joke this car parking service is. 3 machines out of 4 are not working so I go on the website and it comes up with register only to find out I'm registered to a scammer CKwedge why do you allow scammers to advertise on your site. So then Virgin rightly block my card from being used. I then have to get my mate to pay. I then realise I can't use my virgin card after ordering 2 coffees at the gym before my workout.
I then receive a call from virgin, probably the scam squad due to CKwedge and now I'm here waiting in the carpark to talk to them, totally missing my gym workout. Why oh why do you let scammers advertise. Please get rid of CKwedge from advertising on your site or any company that falsely make people feel they are signing up to your company just to pay for parking. This is the first and last time I will ever use Evology.

12 de agosto de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Thank you for bringing this to our attention and we’re very sorry to hear about your experience. It appears that you have encountered a scam website impersonating us. We want to reassure you that Evology Parking takes fraud attempts very seriously.

For your safety, please only download our official Evology Parking app from the Apple App Store or Google Play Store, or visit our website at www.evologyparking.com for direct links. We never distribute our app via other websites or pop-up ads. If you’re ever unsure about a link or advertisement, please contact our customer support before entering any payment details.

Thank you again for alerting us to this issue.

The Evology Team

Classificada 1 em 5 estrelas

Am Parkplatz steht eine Gebühr von 6…

Am Parkplatz steht eine Gebühr von 6 Euro, die bargeldlos bezahlt werden soll. Über den QR Code erreicht man die Bezahlseite, wo plötzlich 50 Cent "Bearbeitungsgebühr" draufgeschlagen werden, satte 8,3 %. Frech und unverschämt. Die Telefonnummer der in den FAQ angegebenen Hotline existiert nicht.

12 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

It seems that a gaming company scammed…

It seems that a gaming company scammed me when I was trying to set up the parking app and has taken two payments off my card.
Luckily my bank picked this up and advised me and also stopped my card.
I would have hoped that a reputable parking app would have the necessary security precautions.

19 de julho de 2025
Opinião espontânea
logótipo da Evology Parking

Resposta da Evology Parking

Hi Nadine,

Thank you for bringing this to our attention and we’re very sorry to hear about your experience. It appears that you have encountered a scam website impersonating us. We want to reassure you that Evology Parking takes fraud attempts very seriously.

For your safety, please only download our official Evology Parking app from the Apple App Store or Google Play Store, or visit our website at www.evologyparking.com for direct links. We never distribute our app via other websites or pop-up ads. If you’re ever unsure about a link or advertisement, please contact our customer support before entering any payment details.

Thank you again for alerting us to this issue.

The Evology Team

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