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Served by Josh who explained everything clearly ensuring I understood the benefits and aftercare of the products I purchased.

Just been in to my local Fabbsofas shop in preston and would defo recommend them, no hassle from the sales people you can look at your own leisure in peace. Joshua was great with the advice he gave. Looking forward to my new sofa arriving.

We had a good experience in the Preston branch of Fabb Sofas on 27th Dec 17. The displays are set out very nicely with plenty of space to have a good look around them. We were not pestered while we were walking around and therefore felt relaxed. When we did need some information, Graeme Beresford was more than happy to provide all that we required. We were very impressed with his knowledge of the products and that there was no pressure to commit to purchase. He allowed us plenty of time to make up our mind and after a further look around we decided to speak to him again about purchasing. At this point Graham explained the manufacturing process and the different types of fabrics available. He also explained the warranties and the aftercare very well. Overall it was a pleasant experience. Thankyou Graeme.

We visited the Edinburgh branch before Christmas. We met Sales Manager Sam Mansouri, a lovely informative person with heaps of experience in the upholstery trade.
The Edinburgh store was fantastic and well worth a visit. As we live in Lancaster, we decided to wait until the Preston branch opened and we were not disappointed.
The staff were very professional, especially the Store Manager and to our surprise, Sam who had relocated to the Preston branch.
None of the staff were overpowering and all extremely attentive and pleasant.
We visited all the other Sofa stores in Preston, but none could touch the service we were given at Fabbsofas. Needless to say that we purchased a sofa and would like to thank the Manager and his team, especially Sam for the great service.
Credit where credit is due.

Kev & Lisa

We experienced brilliant customer service in the preston branch today.The team where very friendly, exspecially Graeme who was very patient with us being so indecisive. When we finally picked our sofa he was very thorough making sure we was satisfied with everything.

Friendly, knowledgeable service, not hurried or hounded in the shop at all.

Such amazing service. It was so relaxed and easy, no pushing. Even when we had sort of made a decision they still allowed us extra time just to have a chat and think and have one last look around.
Just made the whole thing so easy.

The service from Fabb stores (Edinburgh, Straiton) has been nothing short of exceptional. One item from the original order arrived in a colour that we didn't ask for. It was partly our fault as we didn't check the paperwork in the store (two year old had really had enough of sofa shopping by that point!). Items were delivered on time. When they arrived we realised the colour mistake. The delivery driver was excellent about it and called the store for us. The store staff were absolutely superb about everything and arranged for the colour that we wanted to be ordered. When the correctly coloured sofa arrived the delivery drivers were excellent in uplifting the original and bringing in the new one. Every single person who we have been in contact with at this store as been extremely friendly and the level of customer service has been exemplary. Could not recommend this company highly enough. We absolutely love the new sofas.

We ordered our sofa 2 months ago and the show room side of things was smooth. The sales guy did his job well and we were impressed.
Living in a maisonette with a turn in our staircase we went to Fabb because they promised to deliver our sofa in 3 separate peices to guarantee it would get up the stairs and round the turn. We paid our deposit and waited patiently.. (This is after 3 months of previously waiting on a sofa delivery from Harvey’s who skilfully lost our sofa somewhere in the atmosphere never to be seen again)
On the day of delivery I was told I could phone the night before for a time.. so I called, to be told they don’t have the run sheets till the next day so I would need to call on the day of delivery, so that’s what i did. It was then I was told that the delivery had been outsourced to a removals company called ‘Bond Removals’ who they had no contact information for so were unable to obtain a delivery time. I waited in from 8am (taking a day off work) the sofa arrived at 23:30 that evening.
The sofa was built as one solid sofa.. not the three separate parts as arranged. We tried to get it up but it was clear it wouldn’t go.. we ended up taking the sofa apart in the rain and dark on the path outside the house (This took an hour) when we did get the sofa in the delivery guys were so exhausted and tired I tipped them and said they should get home to bed.. the poor blokes were over worked, underpaid and clearly exhausted. I spent the next half an hour putting it together myself.. I’m wondering what the £49 delivery charge was actually for?
The customs service staff and quality of service was appalling.. luckily the sofa is lovely so that helps! And it was intime for Christmas.. but AVOID. They lie to get your custom and do not deliver on their promises.

Had a pleasant experience at the showroom and bought a top end sofa. The sales manager informed us that its sitting in their warehouse, so no long waits. We were also surprised as it usually takes 12-14 weeks for delivery.
We even checked before signing on the contract that the piece is 'new' and a firm nod came our way.
We spotted major defects on the sofa upon delivery. Some are indicative of manufacturer's defect. I wonder how they could pass this one for sale- quality control?

The team is slow to response and upon multiple calls, they have responded, confirming a visit by the service personnel- it will take them approx 4 weeks from the time we sensitised them of the issue.

We have recently refurbished our house and wanted to take advantage of the guaranteed Christmas delivery, as such we ordered a three seater a two seater, a chair and footstall (casa range) from the Croydon branch. it was agreed and planned that the sofas would arrive into the warehouse on the 18th and subsequently be delivered on the 19th. just in time for our family arriving for Christmas.
I called the store on the 18th to confirm that the sofas had arrived in the warehouse and this was confirmed by Abby (who was at all times very honest and helpful). I was informed that the delivery company would contact me with one hours notice of delivery on the 19th. when it got to 14.00 on the day and I have heard nothing at all I called the store and was assured that the sofas would be delivered and that they were very busy. 16.00 came and went, I called Abby again very helpful but said she could not get hold of the delivery company but they would arrive. at 18.00 and still nothing I called again and Ali the manager said they will be delivered just wait they will arrive. 21.30pm still no sofas. at all times I had to chase the store call and call only to be told that they had no idea when or where our sofas are but they would be delivered definitely. Ali the manger appeared to have no concern for the fact that it is not usual for them to have no contact. we had to pay our cleaner to sit in the property and wait for 10 hours, such a waste.

on the 20th I called the Croydon store, they had no idea what had happened did not know where the sofas where and when I asked again to speak to Ali, was told that he was not in the store. we where then offered another delivery slot for the 23rd!!

at this point I must say my patience broke, again Abby was great but she had no idea what was going on. clearly the manger Ali has no control over costumers deliveries or a care for their needs. after spending the best part of £3000.00 I would expect more. I would never go back to FabbSofas, well that is to say I would never go back to the Croydon store.
I then contacted another store Basildon as suggested by Abby, as Ali had still not appeared. the manger of that branch was Jamie Hobart. what a difference, he took control of the situation found out where our sofas where located and arranged delivery, all the time calling me back and keeping me posted.

Throughout the whole day yesterday I am sorry to say but Ali was completely useless in all departments, despite my wife getting very angry with his inability to show any form of customer care and his blame of all parties but himself he appeared devoid of any form decision making. I last spoke with him at around 12 o clock, where he stated, don't worry its sorted and you will get compensation. it was not sorted and what is this compensation? he then never called again.

Jamie I have to say was an absolute legend, I really cannot commend him enough. Without him we would still be waiting for our sofas. I would happily recommend the branch at Basildon and would be delighted to deal with Jamie again.

it just goes to show how important it is to have a good manager. Jamie - thank you very much.

Fabbsofas, please consider the position that you have with Ali, if my experience is anything to go by then Fabbsofas will not prosper until he leaves.

please contact me if you wish to discuss same.
very best
James Chadwick

Start to finish great service, came before the maximum time allocated which was a bonus.... delivery drivers Richard and Stacey covered up my floor before walking in, they were very mindful not to touch my newly decorated walls ......unpacked the new sofa and took the packaging away. Very friendly and helpful gentleman.
Definitely lives upto it’s name FABB !!!

Less than 24 hours notice for a delivery that never arrived. Waited in for a delivery between 8am and 4pm today. Even contacted the company at 3.15pm to double check sofas would be arriving today. Was assured by customer service agent that it would be delivered today. Telephone call recived at 5pm from the same customer service agent advising delivery would need to be re-scheduled. Agent showed no empathy what so ever for our situation as nothing currently to sit on. Didnt even offer us a next day first in the queue delivery for being let down so badly by this company. Company has demonstrated a complete lack of customer service. In our opinion spend your money elsewhere.

Visited the new store in Preston today and purchased a beautiful sofa for our new home. No pressure selling, was left to browse for as long as needed without a hovering salesperson. Assisted by Josh in our purchase who was friendly and helpful and made the whole process enjoyable. ( I also visited the previous Sunday and was helped by Graham who again was very helpful and friendly)

This is a new store in Preston and I would highly recommend to anyone looking for a new sofa, really looking forward to receiving ours!

Loved the Nottingham Showroom. The staff let’s us look around without hassling us or following us around. No pressure selling. Told us 4 week delivery and my sofa was deliver exactly when said.

The delivery drivers were great. They were both from Preston and did a marvellous job. Very courteous and cleaned up the mess and were lovely.

Excellent service from start to finish. The delivery men, Richard and Keith really professional and helpful. Highly recommend Fabb.

Went to fabb sofas today in Paisley.was helped by Hab to pick a great sofa.He was very helpful.

Fulfilled every expectation! The sales guy, Jamie, I believe his name was, was honest, genuine and not at all pushy. (We only went in for a look round, but ended up buying!). The expected delivery was spot on, and when delivered the guys were very friendly and professional. I believe the guy was called Kieth but didn’t catch his mates name. After the horror stories I’ve heard from people who have bought from competitors, I would not hesitate to recommend FAB!!!

Visited the new Fabb Sofas store at the paisley retail park. We had recently agreed a new tenancy and needed a sofa sharpish. The salesman (William) was a star and showed me and girflfriend various options of sofa’s and different options available to us. William was very polite, helpful and provided first class customer service. William also managed to get our first choice sofa delivered within the week allowing us to have a sofa in time for Christmas.

Thanks William

Absolute top drawer service and would highly reccomend visiting the store for any sofa needs.

Fabb Sofas: absolutely and simply FABulous. The experience was flawless from beginning to end. Natasha, our brilliant sales rep from the Purley Way Centre, talked through everything with us, without being pushy or sales-y. Natasha was so well versed in her profession and her knowledge was superb, as was her friendliness and ability to make you feel at ease.
The sofas were delivered within the 6 week period and the excellent guys - Ken and Jay - who delivered to us went above and beyond to get the sofas into the flat. Especially when one side was a bit tricky to get in through one of our doors. We had to knock out a bit of the door frame...eek!! The guys were here with us for around 90 minutes and ran quite late for their next delivery job. But not once did they complain or make us feel that we were putting them out, especially when things got a little stressy.
Sofas are all in now and are excellent.
I can’t rate this company and their quality sofas and quality of service highly enough. A new company, which does make you feel a little dubious about spending an adequate sum of money but they absolutely delivered and with extreme professionalism, friendliness and care.
Thanks FABB - I’d give more than 5 stars if I could.