Farmfoods Opiniões 

721
TrustScore: 2.5 em 5

2,7

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Classificada 1 em 5 estrelas

Budget-focused frozen food chains like Farmfoods Ltd primarily stock highly processed, pre-packaged convenience items. Because these products are manufactured for a low price point and a long shelf-l... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Never been nor would I! Tell the people whoever deliver your leaflets that when it says don’t put them through a door that say don’t or says no leaflet etc not to do it because out of principle I wo... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Farmfoods is a good store but if Gravesend is anything to go by then it desperately needs to give staff training on customer relations. One almost took my head off oprning a freezer but on acknowledge... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

ABSOLUTELY FANTASTIC PLACE TO SHOP TELFORD HOLYHEAD ROAD STORE. EVERYTHING I NEEDED AFTER A LONG 12HR SHIFT IN EMI FACILITIES. THE STAFF WERE VERY UNDERSTANDING AND VERY HELPFUL INDEED. ESPECIALLY S... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Supermercado
  2. Fornecedor de produtos alimentares
  3. Mercearia

Escrito pela empresa

Farmfoods, a Scottish family business, has served Great Britain for over 60 years. From a butcher shop in Aberdeen we have grown to more than 300 stores and four distribution centres nationwide. We work hard to bring you the best value on the food your family enjoys and on the household essentials your family needs. In addition to frozen food we sell groceries, chilled foods, bread, milk, fresh fruit and vegetables along with a range of household items. Across our ranges you will find the brands you know and trust at prices you will love. Our specialism is frozen food and we believe passionately that frozen food is the best solution for most family meals. Our exclusive label chicken, beef, turkey, lamb, pork, fish and vegetables are all as fresh as the day they were frozen and because there is almost zero waste, great value too. We are a family business and our owners work in and lead our business every day. We think, particularly in today’s corporate world, this is a real strength. We are a diverse team of around 4,000 people who share a passion for getting a great job done. Whether they work in a distribution centre, a retail shop or an office, Farmfoods people are trusted to take responsibility for their work and to have control of delivering a great value, simple and friendly operation.


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

721 opiniões

5 estrelas
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Respondeu a 96% das suas opiniões negativas

Geralmente responde em 14 horas

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2,7

Todas as opiniões

(721)

149 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Absolutely USELESS!

You have more chance of winning the lottery than expecting farmfoods to ever have their usual items in stock!!

MULTIPLE times I have travelled a fair few miles to 2 different stores, predominantly for two specific products. I would say the last 6 or 7 times, every one has been a wasted journey... and then there's yesterday, where they FINALLY had the stock in so I bought 6 boxes. The last 6 boxes to be exact. And every single one of them had been spoilt, either by their useless staff ramming them down into the bottom of the freezer, or having the freezers too cold, or most likely not storing them correctly beforehand as they had clearly melted at some stage and then were covered in ice, rendering each one of them solely suitable for the sink!

I have reached out to their customer services for a full refund but I highly doubt that will result in anything as they clearly do not know how to care for their products, how on earth could one expect them to be able to care for their customers. The outcome of this will determine if I ever shop there again or if I have to take it upon myself to make sure that everyone I encounter is informed of how they steal from their customers!!

15 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Never been nor would I

Never been nor would I! Tell the people whoever deliver your leaflets that when it says don’t put them through a door that say don’t or says no leaflet etc not to do it because out of principle I would never use you ever!!!
STOP PUTTING LEAFLETS IN PROPERTIES THAT SAY NO!!!!!!!😡😡😡😡😡

11 de setembro de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Elizabeth

I am sorry to hear about your frustration with the recent leaflet delivery at your address. Royal Mail are legally obliged to deliver both addressed and unaddressed mail to residential and business addresses, even if the person has a sign to say that they do not wish to receive it.

However, Royal Mail offer an ‘opt out’ schedule for unaddressed mail. This means if the ‘opt out’ is in place, the household will no longer receive unaddressed material including government and local authority announcements and information.

I hope this information helps.

Kind regards

James Curran

Classificada 5 em 5 estrelas

I went into this store on Tuesday

I went into the Corby store on Tuesday, but what i usually buy was not in stock. Asked the young man on the till was there any stock in the storeroom. There wasn't. He called the manger to help, and she did. She said she would place an order, and for me to telephone the store on Wednesday. I did call, and the items were there. I went into store, and immediately the young man recognised me and went to collect the items. Its been a long time since I have experienced such helpfullness and kindness. The staff at this store are brillant. A big thank you.

8 de setembro de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Richard

I am delighted to hear that you are so pleased with the service you received at our Corby shop! I have today passed your kind comments onto both the shop team and our senior management team.

Kind regards

James Curran

Classificada 1 em 5 estrelas

Keep getting emails about promotions…

Keep getting emails about promotions but when I go to the shops , there are 2 near me , they never have them . I go early in the morning so I doubt they’ll have sold out rather they don’t have any in the first place . Why advertise a product if you don’t have it .

9 de setembro de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

I am sorry that you haven't been able to get our promotional items in some of our shops. These items should be available in all of our shops so I can only apologise for the inconvenience. If you could contact our Customer Services team, quoting your reference number (1022936JC), I'd be happy to get this looked into.

Kind regards

James Curran

Classificada 1 em 5 estrelas

Budget-focused frozen food chains like…

Budget-focused frozen food chains like Farmfoods Ltd primarily stock highly processed, pre-packaged convenience items. Because these products are manufactured for a low price point and a long shelf-life, they frequently contain rubbish like palm oils and all sorts
Please stop sending money in farmfoods its not worth your health and your family's health

8 de setembro de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Craig

I am sorry to hear your concerns around some of our products.

Whilst we are confident that Farmfoods still offers fantastic value across a great range of products, we do appreciate all feedback from our customers and your comments have been passed on to our senior management team for their information.

Kind regards

James Curran

Classificada 1 em 5 estrelas

JUST WANTED SOME PROTEIN CHOCOLATE MILK…

JUST WANTED SOME PROTEIN CHOCOLATE MILK AFTER THE GYM AND IT WAS EXPIRED EVEN WHEN THE PACKAGING SAID IT EXPIRES IN MARCH 2027 GODAMIT THIS IS WHY THEY SHOULD PUT IT IN THE FRIDGES INSTEAD OF BEING LAZY AND LEAVING IT ON THE SHELVES

4 de setembro de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Sahil,

We are sorry to hear about this issue! We rely on all customer feedback and your comments have been passed onto our Commercial team for their information.

Kind Regards,

Elle Lynam

Classificada 5 em 5 estrelas

Great New Manager

Today, 04/09/2026.
I went into the store at Erdington today. It was like a breath of freshair.
All the store looked clean and tidy. Shelves were all full and presented well.
No staff with pallets being pulled all around the store. So much easier to access the shopping isles.
While looking in the multi pack of pops a gentleman approached me asking if i was looking for something in particular.
After a brief conversation, he helped me get the packs from the shelves for me.
He introduced himself as the store manager. He must be new to that store as the manager there last time was female. This gentleman (Richard) i asked his name, is man with drive and ambition. He will be great as his job. I can say this with confidence.
He is a total credit to the company.
I will look forward to going in store for my next stop. To have a good work team you have to have a great leader. This Gentleman is perfect.
So thank you for your cooperation and help, much appreciated.

4 de setembro de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Michelle,

Thank you for your kind comments regarding our Erdington RP shop which I have passed onto the senior management team responsible for their information.

Kind Regards,

Elle Lynam

Classificada 5 em 5 estrelas

Newton Heath Farmfoods

I visit Farmfoods
Newton Heath Manchester a couple of times a week and feel I just have to say the staff at this store are all amazing very helpful and friendly the manager is very helpful too and runs an excellent team
Well Done to you all
keep up the good work 😊

3 de setembro de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Pam,

Thank you for your kind comments regarding our Newton Heath shop which I have passed onto the senior management team responsible for their information.

Kind Regards,

Elle Lynam

Classificada 5 em 5 estrelas

Bedford Branch

We went into Bedford Farm Foods today as we were visiting family.
The staff were friendly and helpful. Lisa, was exceptional. She assisted and advised us and even offered to save some items for us, which we collected later!
Thank you to the staff but a special shout out to Lisa! 👏🏽
We will definitely visit again!

31 de agosto de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Balbinder,

I am glad to hear you are so pleased with the service you received from Lisa in our Bedford shop and I have today passed your kind comments onto the shop team for their information.

Kind regards

Elle Lynam

Classificada 1 em 5 estrelas

When we first moved to Accrington the…

When we first moved to Accrington the Farmfoods store was very good but now it's rubbish you get the brochure through the door see what they have in store but whenever you go none of the offers they advertise are in, you ask an assistant and she said you've changed surpplier thats why some offers aren't in. The plain chicken skewers haven't been in for months every other flavour but not plain, also ariel washing tablets don't have them all they say is try another day. If you've changed surpplier then don't print the brochure with offers you never have thats false advertising or go back to the old surpplier.

28 de agosto de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Donna,

I am sorry to hear about the recent availability issues at our Accrington shop. Please rest assured I have passed your comments onto the senior management team who will ensure they are doing everything they can to improve this.

Kind regards

Elle Lynam

Classificada 2 em 5 estrelas

Foul smelling milk

Foul smelling milk purchased Tuesday 25th August Boston store all three bottles where sour dated use by 1st Sept looks like its been left out fridge in the store its usually good

25 de agosto de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Dean,

We are sorry to hear about this issue! If you could please provide the full product names, weight, batch code and barcode from the milks, to our Customer Services team (quoting 1022236EL), that would be much appreciated.

Kind Regards,

Elle Lynam

Classificada 1 em 5 estrelas

Oldbury employee waited in carpark to threaten me.

In January2026 I had a seizure outside the front door at the Oldbury store in West Midlands. A male member of staff helped me. A few weeks later I went back to do a shop and thanked the employee who helped me. I left the store and noticed a female member of staff waited in the car park for me and came towards me very aggressively and screamed, shouted and swore so loud in my face. She threatened me and told me I was not allowed to come back or watch. Extremely disgusting behaviour. I was with my 9year old daughter and it’s visible I am ill. I was venerable and to be screamed and threatened so aggressively was awful. I haven’t been in for a while but it’s august now and I saw her working again. She was smirking and very shocking farmfoods have allowed her to continue to employee her considering the seriousness of this girls behaviour.

20 de janeiro de 2026
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logótipo da Farmfoods

Resposta da Farmfoods

Hi Jas

Thank you for taking the time to let us know about this issue. I can see that my team member, Chloe has responded to your email and has passed your comments onto the senior management team responsible for our Oldbury shop to be looked into accordingly. Please accept my sincere apologies for the service you received.

Kind regards

Elle Lynam

Classificada 5 em 5 estrelas

great costumer service

26 de agosto de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam,

Thank you for those lovely comments! If your comments relate to a specific Farmfoods shop, please edit your review with the name of the shop, and I'll make sure I send the comments directly to the team.

Kind regards

Elle Lynam

Classificada 5 em 5 estrelas

Excellent Customer Service

I just wanted to recognise the excellent customer service I received from Farmfoods in relation to a product fault. From my initial contact, everyone I dealt with was helpful, responsive and genuinely interested in resolving the issue. They investigated it properly and came back with a very fair resolution.
In an age where customer service can sometimes be disappointing, Farmfoods really stood out. Very impressed and happy to recommend them.

12 de agosto de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Phil,

Thank you for those lovely comments! i am glad to hear that Farmfoods helped resolve your complaint for you. If your comments relate to a specific Farmfoods shop, please edit your review with the name of the shop, and I'll make sure I send the comments directly to the team.

Kind regards

Elle Lynam

Classificada 3 em 5 estrelas

Farmfoods is a good store but .......

Farmfoods is a good store but if Gravesend is anything to go by then it desperately needs to give staff training on customer relations. One almost took my head off oprning a freezer but on acknowledgement never mind a wuick 'sorry'. Many those manning the tills have no interaction with customers. Comfort on the tills ignores customers. If I owned the stores I would take a long look at my staff.

22 de agosto de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Mike,

I am sorry to hear about your recent experience at our Gravesend RP shop. If you could contact us and let us know a name or description of the mentioned team members, quoting your reference number (1021609EL), this will enable us to look into it further.

Kind regards

Elle Lynam

Classificada 5 em 5 estrelas

the robin park branch in wigan staff…

the robin park branch in wigan staff are amazing. they are all so friendly and helpful. the manager is the happiest guy ive ever seen. always get a big loud 'morning'
prices are great and always stocked, theyll order you anything you need.
its strange because the farmfoods a mile away from robin park is poor.

20 de agosto de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Jack,

Thank you for your kind comments regarding our Wigan Gower Street shop which I have passed onto the senior management team responsible for their information.

Kind Regards,

Elle Lynam

Classificada 1 em 5 estrelas

The Staff at the Chadderton Store do…

The Staff at the Chadderton Store do need to look at how they treat their customers. I went in for some items at the weekend and was told they had warehousing issues. Yet despite asking about products they did have the Manager DOM barking the same line about warehousing issues. So I reported it to the head of operations by email and got a £10 food voucher.
Thank you Farmfoods. 😊

15 de agosto de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Paul,

Thank you for taking the time to let us know about this issue. I can see that my team member, James has responded to your email and resolved this with the area manager responsible for our Chadderton shop for their information. I am glad to hear that your voucher reached you safely and please accept my sincere apologies for the service you received.

Kind regards

Elle Lynam

Classificada 1 em 5 estrelas

Visited The Chadderton branch in…

Visited The Chadderton branch in oldham,the freezers were practially bare and my partner asked a member of staff about this and he just warehouse issue in a very rude manner,told us he didnt care and continued to glare at us until we left,Turns out he was a manager called Dom,I also work within customer service but you don't give customers attitude and act in a aggressive manner..its just childish...dont go there unless you want to be in our situation.Very poor Customer service indeed.

15 de agosto de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Kim,

I am very sorry to hear about your recent experience in our Chadderton shop.

Please accept my sincere apologies for this experience and rest assured your comments have been raised with the Area Manager responsible for the shop.

Kind regards

Elle Lynam

Classificada 2 em 5 estrelas

I've been using farm food in shrub hill…

I've been using farm food in shrub hill Worcester since it opened but the last few months prices have gone up the other day a bought a cheese pizza cost 99p today it's £1.19 and fish pies was 89p now £1.19 each chip shop battered fish was £1.19 now £1.69 I won't be shopping there again the store will go out of business they will lose most of their customers

18 de agosto de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Paul,

I am sorry to hear your comments regarding recent price changes on some of our products. We are confident that Farmfoods still offers fantastic value across a great range of products.

Further to this, we do appreciate customer feedback and I have passed your comments onto our Commercial team for their information.

Kind Regards,

Elle Lynam

Classificada 5 em 5 estrelas

Fabulous …

Already submitted a review on your website. Just had to do another, absolutely fabulous quality of everything tried so far, biggest outstanding items pork tenderloin, never ever had quality like it, large grey and pink prawns, pork escalopes, chicken tenders, I could go on! Honestly wasn't a farmfoods shopper, now on all the time. Staff lovely helpful and polite. A joy.

14 de agosto de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Mr Sneddon, thanks for your kind comments! I have passed your comments onto our Commercial team for their information.

Kind Regards,

Elle Lynam

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