Hornsea store. Been in many times as a visitor but lady on checkout today needs retraining in customer care. Surly didn't wait for me to remove items before starting someone else. I had to ask for a... Ver mais
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Awful company with no customer service team at head office .sold me an item that made me sick .no responsibility on their part . No response from customer services. Vile . Wouldn’t recommend. It’s che... Ver mais
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Bridlington shop. Unimpressed. Had bought a few items. I asked for a receipt. I was told I couldn't have one as their till is missing a cable. Apparently the manager had gone home. How do I know i... Ver mais
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The Store Management and Colleagues are usually polite, pleasant and helpful when I shop in my local Heron Foods. HOWEVER, the Company's Signage declaring that the products they sell are "Top Quality,... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Heron Foods is a discount convenience chain offering a range of frozen foods, chilled, drinks, snacks, household, pet food and everyday essentials at great value. With hundreds of stores across England and Wales, Heron is committed to helping customers save on their weekly shop through low prices, regular promotions and a mix of trusted brands and own label products. Customers can discover WOW Deals and Limited Time, Limited Stock Deals, featuring clearance bargains across a wide range of products. These deals change regularly and are available only while stocks last making every visit an opportunity to find something new at an unbeatable price.
Informações de contacto
Jackson Way, HU14, North Ferriby, Reino Unido
- www.heronfoods.com
2,0
Mau
298 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 68% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Awful company with no customer service…
Awful company with no customer service team at head office .sold me an item that made me sick .no responsibility on their part . No response from customer services. Vile . Wouldn’t recommend. It’s cheap but disgusting. Not the former time either
6 de julho de 2026
Opinião espontânea
Resposta da Heron Foods
Hi,
Thank you for your feedback. We're sorry to hear that you were dissatisfied with both the product purchased and your experience with our Customer Services team.
We take all customer concerns seriously, particularly those relating to product quality and food safety, and we're disappointed to hear that you feel your concerns were not addressed.
Your comments have been noted and will be shared with the relevant teams for review.
Bridlington shop
Bridlington shop. Unimpressed. Had bought a few items. I asked for a receipt. I was told I couldn't have one as their till is missing a cable. Apparently the manager had gone home.
How do I know if they've charged me the correct amount.
Staff weren't particularly friendly either.
I'll vote with my feet.
26 de agosto de 2026
Opinião espontânea
Resposta da Heron Foods
Hi,
Thank you for your feedback. We're sorry to hear about your experience at our Bridlington store.
We appreciate how frustrating it would be not to receive a receipt when requested, particularly if you're unable to check the items you've been charged for. We're also disappointed to hear that the service you received fell below expectations.
If you'd like us to look into this further, please contact us at info@heronfoods.com with details of your visit.
Disgraceful service Bank Hey Street Blackpool …
Went into Heron food Bank Hey Street Blackpool, Sam on the till was awful, story is we found an Heron bag in one of the baskets it had a broken handle (probs disregarded by a customer) when we tried to use it on till he said to us ,You've technically stolen this and started arguing with us.. Over 45p. He was on repeat 45p please 45p please 45p please..when we said no it was broken he laughed and called us thief's, so we gave the bag back where he snatched it off us,as we called for the manager he continued to argue with us, the manager told Sam to drop it and Sam ignored his Manager and carried on..NO respect for Herons Customers and NO respect for his Manager...Disgraceful, Yes a full complaint has gone into H.O ,Being in Retail Management myself I know how Staff should carry themselves, and Sam you are one nasty customer service Advisor and you shouldn't work with the Public with an Narcissistic attitude ..
19 de agosto de 2026
Opinião espontânea
Resposta da Heron Foods
Hi Paula,
Thank you for taking the time to share your feedback. We're sorry to hear that your visit to our Blackpool store did not meet your expectations.
We aim to provide a courteous and professional experience for all customers, so we're disappointed to learn about the interaction you described.
As you've already contacted our Head Office, your comments will be reviewed as part of our investigation into the matter.
Hornsea store
Hornsea store. Been in many times as a visitor but lady on checkout today needs retraining in customer care.
Surly didn't wait for me to remove items before starting someone else.
I had to ask for a bag usually get asked if I need one in other branches Beverley and Withernsea always pleasant , helpful and courteous.
18 de agosto de 2026
Opinião espontânea
Resposta da Heron Foods
Thank you for your feedback. We're pleased to hear you've generally had positive experiences in our stores, but we're sorry to learn that your recent visit to our Hornsea store fell below your expectations.
We aim to provide friendly and helpful service to every customer, so we're disappointed to hear this wasn't your experience on this occasion. Your comments will be shared with the store management team for review.
Misleading Company SignageStore Management and Colleagues are…
The Store Management and Colleagues are usually polite, pleasant and helpful when I shop in my local Heron Foods. HOWEVER, the Company's Signage declaring that the products they sell are "Top Quality, Lowest Prices" is not true now, as theirs are NOT by any means the cheapest, when comparing like-for-like products with Leading Retailers. I did speak to their Customer Services some time ago about their misleading signage, but feel I was not taken seriously, as nothing has ever been done to change it. Heron's products they sell are usually good quality, yes, but certainly not the lowest prices anymore!
11 de agosto de 2026
Opinião espontânea
Resposta da Heron Foods
Thank you for taking the time to leave a review. We're pleased to hear that you've found our store colleagues polite, pleasant and helpful.
We also appreciate your comments regarding our value proposition. We work hard to offer customers great value across our range, and regularly review our pricing to remain competitive. However, we understand that customers will compare prices across different retailers and may have differing views on value.
Thank you for sharing your feedback. We'll ensure your comments are passed on to the relevant teams for consideration.
Salford superstar s…
The store on Salford Precinct is the reason we visit the area. Despite dwindling businesses on the precinct itself, Heron Foods keeps the flag flying high. I've never seen any staff anyplace EVER work as hard as these people. Clean, inexpensive, tidy, well-stocked shop. The staff are constantly stacking, sorting, smiling and representing. It's a genuine pleasure to shop here. The staff are professional, hard working yet friendly. In a poor area, this store shines with enthusiasm and bargains. Excellent service. Great shopping experience and fantastic value. Well done 👍
11 de agosto de 2026
Opinião espontânea
£100 for 7 minutes parking
Parked in car park. Parked in clearly marked bay which said 40 minutes free parking. There for 7 minutes.... £100 fine.
Legally there is supposed to be 10 minutes exemption even if illegally parked! And the camera caught me going into and out of the car park so they actually have no idea where I parmed
Followed the information and still got a parking charge. Absolute cowboys
22 de julho de 2026
Opinião espontânea
Resposta da Heron Foods
Hi, thank you for taking the time to share your feedback. We're sorry to hear about the frustration and inconvenience caused by the parking charge you received following your visit.
We appreciate how upsetting this must be, particularly as you believe you were parked in accordance with the parking terms and were only on site for a short time.
As our car parks are managed by a third-party operator, we don't have access to the details of individual parking charge notices. However, we'd like to look into this further for you.
Please contact us at info@heronfoods.com with your vehicle details, parking charge reference and the store you visited, and a member of our Customer Services team will review the matter.
i visited your riddings store today …
i visited your riddings store today and puchased several items the guy on the till was very pleasent and scanned my items and asked me would i like my receipt which i said yes please ,, i checked my receipt and my persil wash tablets scanned at £3.00 but im sure the yellow shelf label said £2.50 when i went back to check the price it did state the price was £2.50 but when i spoke to a young man on the aisle he sed that they was £3.00 not £2.50 and thats the price i would have to pay as that label was an old label that someone hadnt removed but excuse me as a consumer is that my problem no its not ,, the price described the item so its not as if the wash tablets was in the wrong place he said it wasnt herons policy to honour the price ,,, but when i got to the till i explained to a very nice young girl on the till what had happened and she said that the young lad had got it wrong she then sorted me out and gave me my 50 pence difference back its not about the 50p its about the young lads attitude and couldnt be bothered to resolve the matter i just wonder how many more people this has happened to especially if they never check their receipts surely he should have honored the price or removed the item from sale for 24 hours because this is retail procedure not a happy customer at all ..my receipt number is219295
17 de julho de 2026
Opinião espontânea
Resposta da Heron Foods
Hi, thank you for taking the time to leave your feedback. We're sorry to hear about your experience in our Riddings store.
From the details you've provided, it appears the shelf-edge label displayed a lower price than the one charged at the till. We appreciate your frustration and agree that this should have been handled more effectively when you raised it in store.
Whilst we're pleased that the price difference was eventually refunded, we're sorry that your initial concern wasn't resolved in a helpful and customer focused manner.
We'd like to investigate this further with the store team. Please contact us at info@heronfoods.com, referencing this feedback, and include your contact details so we can look into this properly.
Went to return a full carton of apple…
Went to return a full carton of apple juice to the heron foods in thorne because the seal was broken and I was not comfortable drinking it.
Apparently they cannot replace it because I might have been the one to break the seal, drink nothing from it. And return it for fun.
If you shop here, inspect all products cairfully before checkout.
18 de julho de 2026
Opinião espontânea
Resposta da Heron Foods
Hi, we're sorry to hear about your experience in our Thorne store. We understand why you'd be concerned if the seal on a product appeared to be broken and we're sorry you left feeling disappointed. Thank you for taking the time to feedback and bringing it to our attention, it has been passed onto the relevant team.
I am lucky to be alive after my visit…
I am lucky to be alive after my visit to heron foods leigh, I was enjoying my saturday afternoon until I entered heron. I went in to do my weekly shop and spotted the most disgusting, vile, out of date loaf of bread I have seen in my life. The product on the shelf was growing fur and looked as if it had become a new organism completely. This will be my final visit to heron, se you never Marlene, the rude manager!
18 de julho de 2026
Opinião espontânea
Resposta da Heron Foods
Hi, we're sorry to read about your experience. Product quality and food safety are important to us, and we're concerned by the issues you've described. We'd like to investigate this with the store team, so if you're willing, please contact our customer services team at info@heronfoods.com with the date and approximate time of your visit so we can investigate further. Thanks.
Where do I begin let’s start with…
Where do I begin let’s start with management at heron foods firth park Sheffield ie Gail not fit for purpose tells staff off on shop floor tells staff to put out of date meats out on shelves now the staff how lazy some of them are when queues at till get long request new till but staff are too busy talking to each other plus when told to do jobs they would sooner ignore shop is dirty staff certain staff threaten customers heron sort it
14 de julho de 2026
Opinião espontânea
Resposta da Heron Foods
Hi, thank you for taking the time to leave a review. We're sorry to hear about your experience at our Firth Park store. The standards you have described are not what we expect from our colleagues or stores, and we take concerns about our customer service, cleanliness and food safety seriously.
We'd like the opportunity to investigate the issues you've raised. Please contact our customer services team at info@heronfoods.com including the date and approximate time of your visit, and we can look into this with the relevant management team.
Thank you for bringing your concerns to our attention.
Just visited heron
Just visited heron, in wellington square. Stockton. Employees show no empathy for the disabled. They rush you through the till and shoe no patients. Shop is disorganised. No offer for an employee to help pack.
This only teaches me to do online shopping.
6 de julho de 2026
Opinião espontânea
Resposta da Heron Foods
Hi, thank you for taking the time to leave your feedback. We're sorry to hear that your recent visit to our Wellington Square store did not meet your expectations.
We are disappointed to hear you felt rushed and unsupported during your visit. Your comments regarding customer service, the stores organisation and assistance at the checkout has been noted.
We'd appreciate the opportunity to investigate this further . Please contact our customer services team at info@heronfoods.com including the date and approximate time of your visit, so we can raise your concerns with the relevant management team.
Thank you for bringing this to our attention.
If I could put zero stars in would
If I could put zero stars in would
I went in to the store on county road liverpool and with my emotional support dog and was screamed at by 4 members of staff one I couldn't even see where she was shouting from to leave the store and 'wheres your card wheres your card' I tried to explain to them that I dont need a card and I also have an email off there head office to say I am aloud in with my 5kg pomeranian
Any way cut to more shouting and a guy i can only assume is the ass manager said he was going to clear this up with a phone call to head office (he never called they told me when I called mins later) I was told I could make my purchases (which I chose not to)
Basically the staff in that store are horrible to people with mental health problems and definitely need more training
1 de julho de 2026
Opinião espontânea
Resposta da Heron Foods
Hi, thank you for taking the time to leave your feedback. We're sorry to hear about your experience in our County Road store and that you felt upset by the way the situation was handled.
We understand from your review that you've already been in touch with the team at the Store Support Centre regarding this matter. We take feedback about customer service and accessibility seriously.
If there's any further information you'd like us to consider, please reach our to our Customer Service team and we'll ensure your comments are reviewed.
Thank you for bringing your concerns to our attention.
Some curries taste cheap soft drinks…
Some curries taste cheap soft drinks are good value and lots of selection plus toiletries. Milk is sometimes on the turn this has happened twice. Even though its in date on the label must be where it is stored. beer is okay too
11 de junho de 2026
Opinião espontânea
Resposta da Heron Foods
Hi, thank you for taking the time to leave your feedback. We're pleased to hear you found our soft drinks, toiletries and value for money to be positive. We're sorry to hear about your experience with the milk, as this isn't the standard we aim to provide.
If you'd like to contact our customer services team at info@heronfoods.com with the store you visited we'll ensure your comments are passed onto the relevant team for investigation.
Thank you for bringing this to our attention.
The company need to invest in new…
The company need to invest in new equipment, they stole twice now amount of money by charging me and my wife double on purchases, it is only luck that we checked our account, so your store in Darlington needs better equipment, I have to go back several times to get refund, it's disgraceful. Martin
4 de junho de 2026
Opinião espontânea
Resposta da Heron Foods
Hi Martin, thanks for taking the time to leave your feedback. We're sorry to hear about your experience and the issues you encountered with your purchases at our Darlington store.
We understand how frustrating it must have been to discover an incorrect transaction and to have to return to the store to resolve it. We appreciate you bringing this to our attention, and your comments regarding equipment and checkout experience have been shared with the relevant team for review.
We apologise for the inconvenience caused and hope to provide you with a better experience in the future.
Rude male staff
Wot is
It Wiv the rude staff in Walsall herons especially the male staff geees!!!
2 de junho de 2026
Opinião espontânea
Resposta da Heron Foods
Hi, thank you for taking the time to leave your feedback. We're sorry to hear your were disappointed with the customer service you received at our Walsall store.
If you'd be willing to share a little more about what happened, please contact our Customer Services team at info@heronfoods.com so we can investigate your concerns with the relevant management team.
Thank you for bringing this to our attention.
Love the heron!
Love the heron!
Little bargains always something different, and fair prices!
And staff at my local always courteous,
Always recommend.
28 de maio de 2026
Opinião espontânea
Resposta da Heron Foods
We love Heron too! We're delighted to hear you're loving shopping with Heron and finding plenty of bargains along the way. We always aim to offer great value alongside friendly service, so it's great to know your local team is making a difference.
We can't wait to see you again for your next bargain hunt!
Fantastic store in Ashton under lyne…
Fantastic store in Ashton under lyne great staff and such great bargains especially in the XCELL fridges such a wide range of products a great store overall I wouldn't go anywhere else for my frozen foods I can't understand the bad reviews on trust pilot the staff are always helpful and very well stocked I love this store.
26 de maio de 2026
Opinião espontânea
Resposta da Heron Foods
Thank you so much for an amazing review! We love that the team continue to make your visits enjoyable. It's great to know you're enjoying the bargains, our XSELL fridges and the wide range of frozen foods.
We look forward to seeing you again soon for your next bargain!
They sell absolute rubbish and tat
Used to get loads of bargains there about 5 years ago: posh fishcakes, veggie food, and pizzas from the ZSell range, but now they just sell nasty tat that is absolute rubbish. Never any one offs, it's the same crap every time you go in - which is less often now.
23 de maio de 2026
Opinião espontânea
Resposta da Heron Foods
Hi, thank you for taking the time to leave your feedback. Many of the XSELL products are available in limited quantities, so the range can vary depending on availability. While this means some customer favourites aren't always available, it also gives us the opportunity to introduce new products and great value bargains on a regular basis.
We appreciate you taking the time to share your comments, and we'll pass on your feedback to the relevant team.
I have just been in today heron foods…
I have just been in today heron foods orford lane staff was standing around on phones on the till not the best first impression also shelves looked empty missing tickets and out of date bread and out of chilled goods 🤢
21 de maio de 2026
Opinião espontânea
Resposta da Heron Foods
Hi, thank you for taking the time to leave your feedback. We're sorry to hear your visit to our Orford lane store did't meet your expectations.
We take all comments regarding customer service, store standards and product quality very seriously, and we're disappointed to hear about the issues you've described.
Your feedback has been noted and will be shared with the relevant team. Thank you for bringing your concerns to our attention.
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