Farmfoods Opiniões 

722
TrustScore: 2.5 em 5

2,6

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Classificada 1 em 5 estrelas

Budget-focused frozen food chains like Farmfoods Ltd primarily stock highly processed, pre-packaged convenience items. Because these products are manufactured for a low price point and a long shelf-l... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Never been nor would I! Tell the people whoever deliver your leaflets that when it says don’t put them through a door that say don’t or says no leaflet etc not to do it because out of principle I wo... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Farmfoods is a good store but if Gravesend is anything to go by then it desperately needs to give staff training on customer relations. One almost took my head off oprning a freezer but on acknowledge... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

ABSOLUTELY FANTASTIC PLACE TO SHOP TELFORD HOLYHEAD ROAD STORE. EVERYTHING I NEEDED AFTER A LONG 12HR SHIFT IN EMI FACILITIES. THE STAFF WERE VERY UNDERSTANDING AND VERY HELPFUL INDEED. ESPECIALLY S... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Supermercado
  2. Fornecedor de produtos alimentares
  3. Mercearia

Escrito pela empresa

Farmfoods, a Scottish family business, has served Great Britain for over 60 years. From a butcher shop in Aberdeen we have grown to more than 300 stores and four distribution centres nationwide. We work hard to bring you the best value on the food your family enjoys and on the household essentials your family needs. In addition to frozen food we sell groceries, chilled foods, bread, milk, fresh fruit and vegetables along with a range of household items. Across our ranges you will find the brands you know and trust at prices you will love. Our specialism is frozen food and we believe passionately that frozen food is the best solution for most family meals. Our exclusive label chicken, beef, turkey, lamb, pork, fish and vegetables are all as fresh as the day they were frozen and because there is almost zero waste, great value too. We are a family business and our owners work in and lead our business every day. We think, particularly in today’s corporate world, this is a real strength. We are a diverse team of around 4,000 people who share a passion for getting a great job done. Whether they work in a distribution centre, a retail shop or an office, Farmfoods people are trusted to take responsibility for their work and to have control of delivering a great value, simple and friendly operation.


Informações de contacto

2,6

Mau

TrustScore: 2.5 em 5

722 opiniões

5 estrelas
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Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 96% das suas opiniões negativas

Geralmente responde em 14 horas

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2,6

Todas as opiniões

(722)

149 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Fabulous …

Already submitted a review on your website. Just had to do another, absolutely fabulous quality of everything tried so far, biggest outstanding items pork tenderloin, never ever had quality like it, large grey and pink prawns, pork escalopes, chicken tenders, I could go on! Honestly wasn't a farmfoods shopper, now on all the time. Staff lovely helpful and polite. A joy.

14 de agosto de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Mr Sneddon, thanks for your kind comments! I have passed your comments onto our Commercial team for their information.

Kind Regards,

Elle Lynam

Classificada 1 em 5 estrelas

My mum bought milk this Tuesday from…

My mum bought milk this Monday from Farmfoods and the taste was so weird literally a total scam. It looked like water mixed with milk.

11 de agosto de 2026
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Resposta da Farmfoods

Hi Sir/Madam,

We are sorry to hear about this issue! If you could please provide the full product name, weight, best before date, batch code and barcode from the packaging to our Customer Services team (quoting 1020906EL), that would be much appreciated.

Kind Regards,

Elle Lynam

Classificada 5 em 5 estrelas

ABSOLUTELY FANTASTIC PLACE TO SHOP…

ABSOLUTELY FANTASTIC PLACE TO SHOP TELFORD HOLYHEAD ROAD STORE. EVERYTHING I NEEDED AFTER A LONG 12HR SHIFT IN EMI FACILITIES. THE STAFF WERE VERY UNDERSTANDING AND VERY HELPFUL INDEED. ESPECIALLY STAFF MEMBER SUSAN ON THE TILL AT THE TIME AND ALLAN WHO HELPED PUSH MY FULL SECOND TROLLEY TO MY VEHICLE. SURELY THEY SHOULD RECEIVE A MONTHLY BONUS FOR BOTH THEIR GENUINE EFFORT AND INTUITIVE PEOPLE SKILLS FIRST RATE FIVE STAR EMPLOYEES. FARMFOODS SHOULD RECOGNISE HOW LUCKY THEY ARE TO HAVE THESE PEOPLE IN THEIR EMPLOYMENT!!!

12 de agosto de 2026
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logótipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam, thank you for your kind comments regarding Susan and Allan which I have passed onto the senior management team responsible for this shop for their information.

Classificada 1 em 5 estrelas

Terrible Management

13TH AUGUST..UPDATE..TOLD I HAVEN'T STOLE £100 OF CHOCOLATE. NOW IT'S SOME CONFECTIONERY ! WONT TELL ME WHAT .BUT STILL ALLOWED IN STORE TO USE £10 VOUCHER THEY SENT ME !! SEEMS TO BE (RUN) BY LYING IDIOTS NOW IM WORRIED ABOUT GOING TO MOST SHOPS NOW AS MANY USE THIS FACEWACH SYSTEM. TERRIBLE!! Management! NO ORGANISATION. GOT STOPPED AT WEDNESFIELD BRANCH .AND ACCUSED OF SHOP LIFTING TOLD DAY LATER BEEN REMOVED OF ( (FACEWACH) NEW SECURITY CAMERA SYSTEM. TWO WEEKS LATER MANY VISITS TO STORE AND PHONE CALLS LATER AREA MANAGER CALLS ME AND SAYS I STOLE £100 WORTH CHOCOLATE! AND TWO MANAGERS SAID I AM A SHOPLIFTER.ASKED FOR THE PROOF AS I KNOW I AIT STOLE NOTHING.WAITING FOR REPLY TOLD ((IT TAKE AS LONG AS IT TAKES)) DISGUSTED TO SAY THE LEAST! Update to your reply (((I WILL PATIENTLY WAIT FOR YOU TO FIND EVIDENCE OF ME STEALING £100 WORTH OF CHOCOLATE! GOOD LUCK WITH THAT ONE!!!!GET YOUR FACTS RIGHT BEFORE ACCUSING PEOPLE! I HAVE BEEN TOLD SO MANY LIES BY YOUR SO CALLED MANAGERS 3/ ONLY FIRST MANAGER WAS HELPFUL BUT APPARENTLY DIDN'T DEAL WITH IT IN CORRECT MANNER.!!! Told YESTERDAY 2 OF( SO )CALLED MANAGERS SAID I AM A THIEF BUT REFUSED TO GIVE NAMES!! Is it normal to have 3/4 managers a week ??

26 de julho de 2026
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logótipo da Farmfoods

Resposta da Farmfoods

Hi Rob,

Having looked into this further, I can confirm that the details of our phonecall have been passed on and your further comments are currently being investigated by our senior management team.

Kind Regards,

Elle Lynam

Classificada 1 em 5 estrelas

Have just received a flyer through the…

Have just received a flyer through the door for farm foods. Unbelievable, but they now sell halal food. Therefore I shall never purchase from farm foods again. Halal food goes against my religion and beliefs.

10 de agosto de 2026
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logótipo da Farmfoods

Resposta da Farmfoods

Hi Vince,

I can advise that we sell a range of halal and non halal products.

However we rely on all customer feedback and your comments have been passed onto our Commercial team for their information.

Kind Regards

Elle Lynam

Classificada 5 em 5 estrelas

I would like to say what a great…

I would like to say what a great representative of the company the manager, Carol from Farmfoods in Galashiels is. I had never shopped there before but she talked me into trying it and I will now be a regular customer. Great quality food at a sensible price. Thanks Carol & hope to meet you again!!

6 de agosto de 2026
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logótipo da Farmfoods

Resposta da Farmfoods

Hi Fiona,

Thanks for your kind comments about Carol which I have passed onto the shop team for their information.

Kind Regards

Elle Lynam

Classificada 2 em 5 estrelas

Tinned red salmon in a watery brine…

Tinned red salmon in a watery brine full of bones and skin and it’s pink in colour won’t be buying again made a mistake buying 10 so not pleased at all

3 de agosto de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Janet,

We are really sorry to hear about this problem.

In order to look into this further with the supplier, if you could please send the full product name, weight, best before date, batch code and barcode to our Customer Services team (quoting your reference number - 1020568EL), that would be appreciated.

Kind regards

Elle Lynam

Classificada 3 em 5 estrelas

I have been a few times to the Farm…

I have been a few times to the Farm Foods Wigan. Summary is nothing really bad. I bought a few items believing they were value for money. However, the taste isn't good and infact I'm not shopping theor again. The staff are helpful and efficient even though it is minimal staffing. I found by shopping there for the same amount I spent at other retailers . I got more items. But some of those items I scraped because I didn't find them eatable and nobody does at home. On the branded stuff there isn't anything wrong, but on burgers, chicken and stuffing dinner and a few other. I'm sorry but no

8 de agosto de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Christopher,

Thanks for letting us know about these issues.

In order to look into this further, if you could provide the full product names, weights, barcodes, batch codes and best before dates with the specific product fault, to our Customer Servcies team (quoting your reference 1020569EL) that would be much appreciated.

Kind Regards,

Elle Lynam

Classificada 1 em 5 estrelas

No stock

Unsure what has happened at your Weston-Super-Mare store over the last few weeks, the store has more gaps in their shelves and freezers than stock available , cleanliness has deteriorated. Even the “basics” are never on sale. I’m pretty sure they are losing customers at an alarming rate because of it too. No longer worth the trip

6 de agosto de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Sylvia

We are aware of supply issues affecting our Weston-Super-Mare shop at the moment, for this, I can only apologise. We are working hard to get this resolved. In the meantime, I have passed your comments and concerns onto the Area Manager to look into this further.

Kind regards

Elle Lynam

Classificada 1 em 5 estrelas

Sausage and mash

Bought their own brand of sausage and mash. Seriously disgusting. No taste to the mash and the gravy was sweet. Extra small sausages which were tasteless.

5 de agosto de 2026
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logótipo da Farmfoods

Resposta da Farmfoods

Hi Mrs Lewis

Thank you for your comments about the Sausage and Mash. I am sorry to hear that this product was not suitable. If you could contact our Customer Services team, quoting your reference number (1020300EL), we would be happy to look into this for you.

Kind regards

Elle Lynam

Classificada 5 em 5 estrelas

A friendly encounter.

Great range of frozen and non frozen products at low prices, I like to browse first before settling what is going into my trolley, that way, the frozen items are not thawing whilst i'm browsing. However, today (Wednesday 5th August), I visited the Darlington store and put all of my items through the till, I was being served by a lady named Jill who was extremely pleasant to speak with. Jill's demeanour and attitude made my visit to the store a very happy experience. Such encounters brighten your day and Jill certainly did that.

5 de agosto de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

Thank you for those lovely comments about Jill in our Darlington shop! I have passed these over to the shop and the senior management team this morning!

Kind regards

Elle Lynam

Classificada 1 em 5 estrelas

Bad staff and risky products

. I had a very disappointing experience at Farmood in Heath Town, Wolverhampton. I purchased eggs from this store and later discovered they were mouldy, which is a serious health and safety concern. With a baby at home, consuming these eggs could have put my child's health at risk. When I returned to report the issue, the manager behaved unprofessionally and did not handle my complaint properly. Even more concerning, I noticed there were still mouldy eggs on the shelves being offered for sale. This is unacceptable and shows a lack of proper food safety standards. I hope the store takes this matter seriously and improves their quality control to protect its customers.

31 de julho de 2026
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logótipo da Farmfoods

Resposta da Farmfoods

Hi Heena

Thank you for taking the time to let us know about this issue. I can see that my team member, Leah has responded to your email and resolved the product complaint with our suppliers. I have today also passed your comments onto the senior management team responsible for our Heath Town shop for their information. Please accept my sincere apologies for the service you received.

Kind regards

James Curran

Classificada 1 em 5 estrelas

We had a flyer posted through our door…

We had a flyer posted through our door for farmfoods Weston Super Mare. We hadn't been in for years, got there, and the stock was empty, and they did not have what we wanted; most freezers were empty.
We were told by 2 members of staff to come back the following morning, but we got there and nothing had changed even after ringing the store and being told yes, it was definitely in stock and to come to the store.
It is a shame but we will stick with the food warehouse or Iceland as it is owned by much better stocked.

31 de julho de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Mike

Please accept my sincere apologies that you have been unable to find the items from our promotional leaflet. We are aware of a few supply issues at the moment which our team is working hard to get resolved. I have passed your comments to the senior management team responsible for our Weston Super Mare shop.

Kind regards

James Curran

Classificada 5 em 5 estrelas

I shop at farmfoods on ward gate way…

I shop at farmfoods on ward gate way pretty regularly, the shop is generally well stocked with a very good variety of things...the prices are very competitive. The staff are very helpful and go above and beyond. The shop is very clean and tidy..

29 de julho de 2026
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logótipo da Farmfoods

Resposta da Farmfoods

Hi Mrs White

Thank you for taking the time to contact us with these lovely comments about our Holmehall shop. I have today passed these onto the Area Manager responsible for the shop, as well as the shop team!

Kind regards

James Curran

Classificada 1 em 5 estrelas

I always visit the store and it’s…

I always visit the store and it’s always never any stock. Dunstable store .

28 de julho de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Luke

I am sorry to hear about the mentioned availability issues in our Dunstable shop and I have passed your comments to the senior management team responsible for the shop for their information. If you could contact our Customer Services team and let us know what products you are struggling to find, we would be happy to look into this further.

Kind regards

James Curran

Classificada 3 em 5 estrelas

Disappointed shopper

I shop here every month and look forward to the discount as its a big shop for me. Today I did another shop and no vouchers attached to any of the recent emails received so had to pay the full amount. Even the shop assistant tried to help finding the vouchers but got nothing. Very disappointed.

25 de julho de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

Whilst we do not circulate conditional spend vouchers with every email, any live vouchers you have can be resent to you by typing your email into the 'join our mailing list' box on our website www.farmfoods.co.uk. It will prompt your email is already registered, and automatically email you a link to your vouchers.

Kind regards

James Curran

Classificada 4 em 5 estrelas

great shop staff, very bad online customer services

The shops are spacious & cool, the SHOP staff are extremely quick, helpful & amusing, best staff ever (along with Heron Foods staff), the products are MOSTLY good & are nearly all well-priced – but what lets it down, & in a big way, is that, when you very occasionally come across an awful product & let them know online, it takes 20 minutes of repeatedly trying to get past the "I'm not robot" thing (thus strongly implying they don't really want to hear from customers) & if you actually manage to get your complaint Submitted, then the staff who reply clearly don't read all that you've put & just bizarrely+illogically say they'll ask the manufacturer! (oh & offer to send you a voucher to the address that you din't give, which they didn't notice cos they barely read your complaint) - asking a manufacturer about its own bad product is obviously like asking a caught-out thief to report on the status of his own honesty, so as I say, bizarre & illogical.

Update after Farmfoods' reply, which reader will see below –
Thank you to Farmfoods for withdrawing from sale the 1 awful product, after my second complaint which included threats to take the matter to regulatory bodies & the press.
Obviously it shouldn't've been necessary to make such threats, nor did I at all enjoy having had to do so!
So it's good that Farmfoods had internally addressed its customer complaints procedural problem, presumably to try to ensure that this attitude doesn't happen again.
As I say, the shop itself is wonderful, & in many years I've only ever come cross this 1 bad product, that had to be withdrawn from sale.
& hopefully now Farmfoods' online customer services will have improved.

21 de julho de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Dear TJ

Thank you for your comments and please accept my sincere apologies for the error that was made in your email exchange to us, please rest assured that this matter has been addressed internally.

Further to this, I can advise that we make our suppliers aware of all the product complaints that we get in order to ensure that they complete full investigations into this. In response to the product that you have purchased, I can confirm that this product is no longer sold by Farmfoods.

We value all customer feedback and please rest assured these comments have been passed to our senior management team, and our IT team.

Kind regards

James Curran

Classificada 5 em 5 estrelas

This shop is very well stocked with all the weekly offers

This shop is very well stocked, with all the weekly offers, this shop is not my local store as my local store never has much stock or any of the offers.
The manager (Rachael) and all the staff are very helpful!!
Credit where credit is due 🌟🌟🌟🌟🌟

24 de julho de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

Thank you for your kind comments about one of our shops! If you could contact our Customer Services team at info@farmfoods.co.uk, quoting your reference number (1019407JC), and let me know which shop your comments relate to, I would be happy to pass these comments on.

Kind regards

James Curran

Classificada 5 em 5 estrelas

I went to farmfoods to get Chappati…

I went to farmfoods to get Chappati flour, bargain 10kg for £5, Farmfoods is my favourite food shop, great location always busy, love a bargain, they got Humza Massala fries, you gotta try, and all other bargains no1

22 de julho de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Abid

Thanks for your kind comments about Farmfoods which I have passed over to our Commercial team for their information!

Kind regards

James Curran

Classificada 1 em 5 estrelas

Walked out of the store today in…

Walked out of the store today in Ellesmere Port. Waited for 5 minutes for someone to come to the till as the queue grew in size. Completely unacceptable. Often there is only one checkout open with a long queue.

19 de julho de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Rob

I am sorry to hear about your recent experience with the queues at our Ellesmere Port shop, which I have now discussed with the Area Manager to ensure that we are doing all we can to better handle till management.

Kind regards

James Curran

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