Farmfoods Opiniões 

721
TrustScore: 2.5 em 5

2,7

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Classificada 1 em 5 estrelas

Budget-focused frozen food chains like Farmfoods Ltd primarily stock highly processed, pre-packaged convenience items. Because these products are manufactured for a low price point and a long shelf-l... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Never been nor would I! Tell the people whoever deliver your leaflets that when it says don’t put them through a door that say don’t or says no leaflet etc not to do it because out of principle I wo... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Farmfoods is a good store but if Gravesend is anything to go by then it desperately needs to give staff training on customer relations. One almost took my head off oprning a freezer but on acknowledge... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

ABSOLUTELY FANTASTIC PLACE TO SHOP TELFORD HOLYHEAD ROAD STORE. EVERYTHING I NEEDED AFTER A LONG 12HR SHIFT IN EMI FACILITIES. THE STAFF WERE VERY UNDERSTANDING AND VERY HELPFUL INDEED. ESPECIALLY S... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Supermercado
  2. Fornecedor de produtos alimentares
  3. Mercearia

Escrito pela empresa

Farmfoods, a Scottish family business, has served Great Britain for over 60 years. From a butcher shop in Aberdeen we have grown to more than 300 stores and four distribution centres nationwide. We work hard to bring you the best value on the food your family enjoys and on the household essentials your family needs. In addition to frozen food we sell groceries, chilled foods, bread, milk, fresh fruit and vegetables along with a range of household items. Across our ranges you will find the brands you know and trust at prices you will love. Our specialism is frozen food and we believe passionately that frozen food is the best solution for most family meals. Our exclusive label chicken, beef, turkey, lamb, pork, fish and vegetables are all as fresh as the day they were frozen and because there is almost zero waste, great value too. We are a family business and our owners work in and lead our business every day. We think, particularly in today’s corporate world, this is a real strength. We are a diverse team of around 4,000 people who share a passion for getting a great job done. Whether they work in a distribution centre, a retail shop or an office, Farmfoods people are trusted to take responsibility for their work and to have control of delivering a great value, simple and friendly operation.


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

721 opiniões

5 estrelas
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1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 96% das suas opiniões negativas

Geralmente responde em 14 horas

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2,7

Todas as opiniões

(721)

149 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I would also like to rate your Lyon's…

I would also like to rate your Lyon's fig rolls, they are the best with plenty of fig filling, I've had other brands but Lyon's are more tasty.
Chris R.

9 de julho de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Chris

I am delighted to hear that you are so happy with the Fig Rolls sold in our shops! I have passed your kind comments over to our Commercial Team for their information.

Kind regards

James Curran

Classificada 1 em 5 estrelas

What is going on at Farmfoods?

Honestly the Gravesend store has really gone down hill over the last few months. Product availability absolutely shocking across all product lines, regularly feels like a shop on the last few days of a closing down sale. Seems a lot of new staff too some of whom are quite rude. Also rarely see the special deals that pop on social media in this store. Used to love Farmfoods. Now it’s a waste of time going in there…

10 de julho de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Mark

I am sorry to hear about the recent availability issues at our Gravesend Retail Park shop, and please rest assured I have passed your comments onto the senior management team who will ensure they are doing everything they can to improve this.

Kind regards

James Curran

Classificada 5 em 5 estrelas

Fantastic bargins save loads of money here

I have been shopping in Farm foods for many years they are fantastic value and as a bonus they even give you money off vouchers without ant hassle if you sign up for their emails they have fantastic offers if you are prepared to buy in bulk.Great deals on frozen chicken i bought 5 kg of fillets for £3 a kg less 9% using a voucher butter 250 g 99p, bacon always very cheap king prawns work to about £8.23 a kg uncooked if you spend £ 28 using a £2 voucher ,the general supermarket price is £20 per KG , toilet rolls are also a great deal and much more I have saved loads of money over the years you don't always get the best deal if they sell out but that is because the deals are so good and there is no restriction on what you can buy.
You can save loads shopping here and have a better quality of food if you are prepared to shop in bulk.I have no connection to this shop other than being a committed customer who has saved loads of money stay out of the large supermarkets shop here also the staff are always interested friendly and helpful.

9 de julho de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Mrs Blissett

Thank you for those extremely kind comments and I am glad to hear that you are so happy with our prices!

Kind regards

James Curran

Classificada 1 em 5 estrelas

always low stock when i visit you ask…

always low stock when i visit you ask staff they are fed up answering customers farmfood should regular stock up for customer and sort out the shopping trolleys are broken or don't work properly.

8 de julho de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Dear Sir/Madam

I am sorry to hear that you are having troubles in one of our shops. If you could contact our Customer Services team on 0121 700 7160, they would be happy to get this looked into.

Kind regards

James Curran

Classificada 5 em 5 estrelas

I went to farmfood Enfield to get some…

I went to farmfood Enfield to get some water but i couldn't find any do a staff member of staff was near me so I asked him, his name is Subir (I hope i wrote his name right) .
Subir was really kind and told me it was a fire in the warehouse that was the reason they had any water ...
I told him that I was coming all the way from an other area just for water...Subir kindly when he heard this, offered me to take a 40 pack bottle of water which meant to be for him to take home ...
I found this really really really kind and it did mean a lot to me .
Thank you so much Subir much appreciated

24 de junho de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Khadija

I am glad to hear you are so pleased with the service you received from Subir in our Ponders End shop and I have today passed your kind comments onto the shop team.

Kind regards

James Curran

Classificada 1 em 5 estrelas

Dunstable branch open early as 1030h…

Dunstable branch open early as 1030h but the till will open at 1100h . What awaste of time.

5 de julho de 2026
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Resposta da Farmfoods

Hi Jon

Please accept my sincere apologies for the inconvience that the browsing time may have caused. Whilst some of our shops do open at 10:30 for browsing time only, we rely on all customer feedback and I have passed your comments on to be looked into.

Kind regards

James Curran

Classificada 1 em 5 estrelas

Just tried the farm foods crispy…

Just tried the farm foods crispy battered chicken burgers. Absolutely disgusting. Imagine a chicken burger the size and thickness of a round biscuit, doesn’t taste much like chicken and is so chewy I had thoughts of s dog chewing a tennis ball with every bite. I’ve half eaten one, the rest will go in the bin.

30 de junho de 2026
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logótipo da Farmfoods

Resposta da Farmfoods

Dear Dilbert

Thank you for your comments which I have passed over to the Commercial team for their information.

Kind regards

James Curran

Classificada 1 em 5 estrelas

Mouldy products the day of purchase

Mouldy products the day of purchase.
Quick response back from farmfoods will be continuing to shop in store, it just came as a surprise, awaiting my email back from the team. Thank you

29 de junho de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Kirst

I am sorry to hear that you've experienced poor quality from a product that you've purchased at Farmfoods. Having looked into this further, I can confirm that we've received your complaint and a member of the Customer Services team will reply to your email shortly.

KInd regards

James Curran

Classificada 1 em 5 estrelas

After not being able to buy 7 day…

After not being able to buy 7 day specials for a month I complained and I was told that things would improve
Lo and behold nothing has changed.
3 days into a 7 day special and no stock on the shelves.
I contacted customer services who referred it to the area manager who returned the call but had a very nonchalant attitude. He confirmed it is the store managers responsibility to order promotional stock up to a week or more in advance, so no excuse for having empty shelves of promotional items.
It's false advertising at its worst, getting customers to use their time and travel expenses for something they cannot buy.
This particular store is on School Brow in Warrington.
Do not bother going there for promotional products because they don't order any.

29 de junho de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Phil

I am sorry to hear that you are not satisified with the call back you received from one of our Area Managers. Please rest assured your comments have been passed to our senior management team who will be doing all they can to ensure that the promotional items are available in all of our shops.

Kind regards

James Curran

Classificada 1 em 5 estrelas

I went into farm foods merdith road…

I went into farm foods merdith road Ipswich Suffolk and this little boy ran straight into me on his scooter I think that they shouldn't be able to use in farm foods shop I'm reg disabled and he nearly made me fall while farm foods are not to blame he shouldn't be allowed to ride in the shop please can you look into this and put on the doors I have been down to farm foods merdith road Ipswich Suffolk and there is nothing saying that scooters are not alowed in the shop so how does anyone know that ?

29 de junho de 2026
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logótipo da Farmfoods

Resposta da Farmfoods

Hi Rosemarie

I can confirm that scooters of any kind are not allowed in any of our shops and I have passed details of your review onto the senior management team for their attention.

Kind regards

James Curran

Classificada 1 em 5 estrelas

Farm foods spare ribs

Farm foods spare ribs, absolutely useless, firstly they do not fit in the microwave, even though this is the first suggestion of how to cook them. Then cook them to their instructions, sit down to eat them and they are still half frozen, and after reheating them, they taste a bit like cardboard !! AVOID !!

20 de junho de 2026
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logótipo da Farmfoods

Resposta da Farmfoods

Hi Mr Morris

I am disappointed to hear that you have had issues with the Spare Ribs you have purchased from one of our shops. If you could contact our Customer Services team, quoting your reference number (1016558JC), we would be happy to look into this further for you.

Kind regards

James Curran

Classificada 5 em 5 estrelas

Wisbech store

The wisbech store is incredible. The safe are always happy, helpful and caring. I was at the till with a big shop me and staff members start talking about football. He was happy, chill and just a joy to be around. Who ever is the store manager of wisbech needs a reward. Its well run, plenty of stock, happy staff, clean. Keep up the hard work

13 de junho de 2026
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Resposta da Farmfoods

Hi Joshua

Thank you for those lovely commetns about the shop manager and team in Wisbech! I have this morning passed these comments over to the team so that they're aware also!

Kind regards

James Curran

Classificada 5 em 5 estrelas

Farmfoods don't seem to carry much in…

UPDATE
Farmfoods CS (via email with Emma) said she would be in touch, at my registered address (supplied by me when I contacted them YESTERDAY via the online form, followed up by a call) and she has been, TODAY, via RM 1st class.

The actions (of Emma) were both unexpected, and MUCH appreciated, hence the upgraded star rating.
Cheers medears.
--------------------------------------------------------

Farmfoods don't seem to carry much in the way of stock, at least not in its Aylesbury branch, and yet it would seem to be very popular with BULK BUYERS, possibly local shop owners?.

I just got off the phone with Farmfoods CS, and suggested Farmfoods could draw up a list of "customers" (local shop owners?) who favour bulk buying, and try to take into account their requirements when receiving deliveries? what you might call a WIN WIN for Farmfoods, the bulk buying local businesses AND US, the everyday shoppers.

19 de junho de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Gary

I am sorry to hear about the availability issues in our Aylesbury shop. I have passed your comments onto our senior management team for them to look into this further.

Kind regards

James Curran

Classificada 5 em 5 estrelas

The staff so helpful at the Newport…

The staff so helpful at the Newport gwent shop, took me to what I was looking for and also helped carry my stuff to my car, 10 out of 10 for service guys.

17 de junho de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Glyn

I am delighted to hear about the service you received at our Newport shop and I have passed your kind comments onto the Area Manager, and to the team to discuss this further.

Kind regards

James Curran

Classificada 5 em 5 estrelas

Is what it is. Good deals

Is what it is. No frills. Good prices. 👍

14 de junho de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Rob

Thank you for your recent review!

I am glad to hear that you are happy with the prices that we have in our shops and thank you again for taking the time to contact us!

Kind regards

James Curran

Classificada 1 em 5 estrelas

Rude staff

You need to train your staff to say hello, please and thank you! Just been to Chester branch and a young girl on till with long hair didn't even look at me. She said nothing apart from barking £10.48 to me. No eye contact, please, or thank you, the basic manners anybody should have let along someone serving the public! She also looked so miserable. Poor service Farmfoods.

6 de junho de 2026
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logótipo da Farmfoods

Resposta da Farmfoods

Hi Lottie

I am really sorry to hear about this recent experience at our Chester shop. Please accept my sincere apologies for this experience and rest assured your comments have been raised with the Area Manager responsible for the shop.

Kind regards

James Curran

Classificada 1 em 5 estrelas

Farmfoods is HORRENDOUS

I went into store. Dead man on FLOOR. Please remove dead man from store. I wanted chicken not rotten flesh. This is not minecraft. I will be sure to tell my dead grandpa that Farmfoods is not the place to pop your clogs. I deeply apologise for my grandfathers passing. I will make sure to teach him a lesson in purgatory. Will you please start selling gravlax. I travelled over to the dairy section and the door had been left open. Milk was on the floor and there was greek natural yoghurt on the wall! Your workers deserve to get a pay fall. They asked me to get out the store when I asked for AA batteries. They said 'this ain't cosco pal' and walked off. I will never shop here again. Farmfoods is for losers and people with no street credibility. Farmfoods should be shut down.

4 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Slug infested potatoes!!!!!!!!

Slug infested potatoes!!!!!!!!
I don't usually buy fresh fruit and veg from my local farmfoods as the quality is usually sketchy but we needed some that day to make shepherd's pie. When I opened the bag there were loads of little black slugs all over them.... needless to say they went straight in the bin and we had something else for tea.. put me right off potatoes for the forseeable future....

5 de maio de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Julia

I am sorry to hear about the poor quality you had relating to our potatoes. If you could contact our Customer Services team on 0121 700 7160, quoting your reference number (1015412JC), we would like to look into this further.

Kind regards

James Curran

Classificada 2 em 5 estrelas

Customer service can be lacking in Canterbury

The deals are usually ok, but the service at the Canterbury branch can be quite bad. Some employees are attentive and helpful while others have poor attitudes and are very snarky at the tills. Prefer to go to Iceland, where the customer service is generally quite better.

2 de junho de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

I am sorry to hear about these recent issues in our Canterbury shop. If you could contact our Customer Services team with your reference number (1015297JC) so that we can obtain some examples, this will aid us in being able to investigate this further.

Kind regards

James Curran

Classificada 2 em 5 estrelas

I have three areas to raise in this…

UPDATE

I have read Julian's response below and really it does nothing to address the concerns that I raised. Stating that your are going to raise them with the Area Manager just means your are fobbing me off as there will be no follow up.

In light of Julian's response and taking into consideration the points that I have raised, which have not been addressed, appear to be a common pattern in these reviews, I feel it's better to write to Eric Herd setting out my complaint.

Also, I will be writing to Paynes Dairies to ascertain why the milk they provide for Farmfoods has such a short life span.

___ ____ ___

I have three areas to raise in this concerns.

Firstly, I would be very interested to know exactly where Farmfoods obtains its milk from. Whilst I fully appreciate that Farmfoods sells a number of products with short shelf lives, I am rather concerned about the shelf life of its milk. As part of my fitness routine, I use milk instead of water in my protein shake which means I can get through quite a bit of milk each week. So when I saw that you can buy three 2L bottles for £3, I thought that would be ideal. However, the shelf life date is so short by the time I get to the third bottle, its usually out of date and gone off. I went in on Friday and the staff were stacking the fridge with milk but each bottle had a shelf life of 6 days. All major supermarkets brands have at least 14 days. I recall speaking to a member of staff about it a while ago and they had said that they would never by milk from the store - which begs the question, where does it come from ? Is it excess milk that other retailers no longer want?

Secondly, I receive the promotional leaflet via email with the latest offers but when you go to the Wood Green store, which is the nearest to me, they tend not to have half of the products available. When I raised it with customer services over the phone, they advised me to call up in advance and they would be able to tell me whether the items were in store before going there. What's the point of having promotions if the items aren't in the store?

Finally, does Farmfoods not limit the number of promotional items a customer can purchase at one time. For example, the butter promotion of 10 for £10. I have seem people picking up several boxes of 10 thereby leaving none on the shelf. The same thing happened with cheese, cereal, magnum ice lollies and Tetley tea bags. How are other customers supposed to buy these items if the store allows people to bulk buy in large quantities. Other supermarkets limit the number that can be bought so why doesn't Farmfoods.

30 de maio de 2026
Opinião espontânea
logótipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

Thank you for taking the time to write to us!

Our milk is provided by Paynes' Dairies, and please accept my apologies that you've been unable to find longer dated milk. We rely on all customer feedback and I have passed these comments on.

Additionally, your comments relating to our promotional email stock has also been passed on to the Area Manager responsible for our Wood Green shop.

Kind regards

James Curran

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