Budget-focused frozen food chains like Farmfoods Ltd primarily stock highly processed, pre-packaged convenience items. Because these products are manufactured for a low price point and a long shelf-l... Ver mais
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Leia as opiniões dos outros
Dunfermline Branch. Had a problem with an item that was continually out of stock, despite the fantastic staff reordering on a daily basis. Reported it to Customer Services who had the Area Manager... Ver mais
Never been nor would I! Tell the people whoever deliver your leaflets that when it says don’t put them through a door that say don’t or says no leaflet etc not to do it because out of principle I wo... Ver mais
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Farmfoods is a good store but if Gravesend is anything to go by then it desperately needs to give staff training on customer relations. One almost took my head off oprning a freezer but on acknowledge... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Farmfoods, a Scottish family business, has served Great Britain for over 60 years. From a butcher shop in Aberdeen we have grown to more than 300 stores and four distribution centres nationwide. We work hard to bring you the best value on the food your family enjoys and on the household essentials your family needs. In addition to frozen food we sell groceries, chilled foods, bread, milk, fresh fruit and vegetables along with a range of household items. Across our ranges you will find the brands you know and trust at prices you will love. Our specialism is frozen food and we believe passionately that frozen food is the best solution for most family meals. Our exclusive label chicken, beef, turkey, lamb, pork, fish and vegetables are all as fresh as the day they were frozen and because there is almost zero waste, great value too. We are a family business and our owners work in and lead our business every day. We think, particularly in today’s corporate world, this is a real strength. We are a diverse team of around 4,000 people who share a passion for getting a great job done. Whether they work in a distribution centre, a retail shop or an office, Farmfoods people are trusted to take responsibility for their work and to have control of delivering a great value, simple and friendly operation.
Informações de contacto
Gate 1, Commercial Office, Highlands Road, B90 4NU, Solihull, Reino Unido
- 0121 700 7160
- csteam@farmfoods.co.uk
- farmfoods.co.uk
2,7
Mau
724 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
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Farm foods Hereford is always clean and…
Farm foods Hereford is always clean and always well stocked staff r friendly and helpful i now do my big shop and top up shop there. all the staff r friendly and helpful not just one or two but all . i would recommend this store to everyone.
28 de outubro de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Kevin
Thank you for taking the time to leave those kind comments about our Hereford shop! I have passed them onto the shop team and the senior management team for their information.
Kind regards
James Curran
Terrible service making everynody wait…
Terrible service making everynody wait to be served
26 de outubro de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Buster
I'm sorry to hear that you had a long wait to be served in one of our shops. If you could contact our Customer Services team, quoting your reference number (1000644JC), I'd be happy to look into this further.
Kind regards
James Curran
Went to Aylesbury store and the team…
Went to Aylesbury store and the team were very helpful, They got the items off the shelf and carried them to the till for me as I'm disabled.
23 de outubro de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Mr Coombs
Thank you for your email regarding our Aylesbury shop and we are delighted to hear that you received some helpful service in the shop. I have today passed your comments onto the Area Manager responsible for the shop, and the team too so they are aware of your kind comments.
Kind regards
James Curran
43 DIFFERENT PIZZA AND ZERO GLUTEN FREE…
43 DIFFERENT PIZZA AND ZERO GLUTEN FREE !!⚠️🙈
NO GLUTEN FREE ITEM
ZERO VEGAN BOX ICE CREM
NO THINKING WHO HAVE ALERGY TO GLUTEN OR MILK !!!!
22 de outubro de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Krisztina
Thank you for your comments and please accept my sincere apologies for the inconvenience caused by this. We rely on customer feedback and your comments have been passed onto our Commercial team for their information.
Kind regards
James Curran
Farmfoods
Farmfoods, Hulme, Manchester is a blight on Farmfoods as a company. The upper store management are rude, unhelpful and borderline aggressive with their own staff.
One lady, supervisor I guess, was berating and belittled a young staff girl on the shop floor, in full earshot of me and other customers. Disgraceful.
Farmfoods, Hulme is not a good shop, and a terrible experience.
I would recommend that the staff are put on a training course to learn correct customer service, and how to interact with the public.
“Caveat emptor"
22 de setembro de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Michael
Thank you for taking the time to make me aware of these issues relating to our Hulme shop which I have today passed onto the Area Manager to look into. Please rest assured that the details you described will be fully looked into and investigated.
Kind regards
James Curran
The Skelmersdale Staff are amazing
The Skelmersdale Staff are amazing. Go above and beyond to help.
2 de outubro de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Stephen
Thank you for these kind comments about the team in our Skelmersdale shop. I've passed your comments onto both the shop team and the senior management team responsible.
Kind regards
James Curran
Excellent customer service all staff…
Excellent customer service all staff but spacial writing for garry in Mitcham.
His smiling face and help to all customers. I watch from his customer service and Excellent customer service 🌟🌟🌟🌟🌟🌟🌟
2 de outubro de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Akesh
These are some lovely comments about the team at Mitcham, specifically Garry! I've passed your comments onto the senior management team and the team members themselves so they're aware. Thank you for taking the time to contact us!
Kind regards
James Curran
Head office is a disgrace
Head office is a disgrace. Management don't value their staff. And high up directors are ignorant and rude. Always looking for staff due too colleague quitting alot. Always faults in head office.
1 de julho de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Kevin
I'm really sorry to hear about these concerns with the Farmfoods Central Offices. I've checked our records to try and get a better understanding of this and I've been unable to find any record with your name. If you could contact me on 0121 700 7160, quoting your reference number (990118JC), I would really like to get some further details to hopefully get things resolved for you.
Kind regards
James Curran
Value for money
Value for money. But attitude and service is totally disgusting. Why open a small branch at 10.30am for browsing and not serve customers until 11am on a Sunday just does not make sense. If it law hours of work is 11am-5pm that's how it should be not making customers wait 15 before being served.
28 de setembro de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Paula
Thank you for taking the time to write to us about this. I'm really sorry about the inconvenience caused by the browsing time section. Whilst we are only able to trade for 6 hours in certain shops on a Sunday, we have a 30 minute browsing time for those who are doing larger shops to get ready. Notwithstanding this, we do value customer feedback and I have passed this onto our senior management team.
Kind regards
James Curran
Gwen is wonderful
Me, my husband and my son went to farmfoods in glenrothes today and we are very impressed with the cleanliness of the store. Also our cashier gwen was very friendly and helpful. We really appreciated gwens help bagging our items. Will definitely shop there again.
27 de setembro de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Tony
Thank you for those lovely comments about Gwen in our Glenrothes shop! Please rest assured that I have passed these comments onto both the shop team and the senior management team this morning!
Kind regards
James Curran
Top Store
I can't speak for them as a company but my local store in Poole is amazing, always great value and the staff are always so polite and helpful wherever they can. The store is always so tidy and organised. I pop in once a week to grab a few bits and it's always a pleasure.
12 de setembro de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Sir
Thank you for those lovely comments about our Bournemouth shop! I have passed them onto the team and the senior management team so they are aware!
Kind regards
James Curran
I purchased a airfryer to find out it…
I purchased a airfryer to find out it was faulty so went back to the Hemsworth branch and explained what was happening the shop assistant told me so and offered me a refund when I told him I paid with cash he said we don't give cash refunds so put it on my card so I'm having to wait 14 days for it back absolutely disgusting
15 de setembro de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Kevin
Please accept my sincere apologies for the problems you've had obtaining your cash refund in our Hemsworth shop. I have contacted the senior management team for this shop and would like to look into this further. If you could contact our Customer Services team, quoting your reference 980158JC, I would be happy to do so. Our telephone number is 0171 700 7160 and our email is csteam@farmfoods.co.uk
Kind regards
James Curran
stopped supplying again!
Once again they stopped supplying a product, it seems everytime you get to rely on there service it lets you down, don't the buyer's do their research and see what's selling, it puts you off shopping there
13 de setembro de 2025
Opinião espontânea
Resposta da Farmfoods
Hi David
Thank you for your feedback!
In order for me to look into this further, if you could confirm which product you are trying to purchase and from what shop, that would be helpful. If you contact our Customer Services team, quoting your reference number (979988JC), I'd be happy to look into this.
Kind regards
James Curran
The company are becomming ever more…
The company are becomming ever more misleading with their promotions and signage.
Then when you tell them they dont explain just shrug at a shop level and the supposed customer services also don’t explain just say take it back for a refund.
Super poor service sadly gone downhill
10 de setembro de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Sir/Madam
I'm sorry to hear about the confusion over signage in one of our shops. In order for me to look into this matter, if you could contact our Customer Services team by email (csteam@farmfoods.co.uk) or telephone (0121 700 7160) quoting your reference number - 979775JC - I will be happy to do so.
Kind regards
James Curran
staff rude one till open with mountain…
staff rude one till open with mountain of food on belt asked if they are going to open another till got verbal abuse like its not their fault then saying its not their problem dont have the staff which is not my problem they say head office already knows about it but does nothing this kind of attitude from staff is not acceptable in any place this is the devonshire road store in blackpool next time will shop at lidle across the road SHAME ON YOU
1 de setembro de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Glynn
I'm really sorry to hear about the problems you've had in our Blackpool shop. Please contact our Customer Services team, quoting your reference (978139JC), and we will be more than happy to look into this further for you. Our email is csteam@farmfoods.co.uk and our telephone number is 0121 700 7160.
Kind regards
James Curran
Jessica at your Scunthorpe store is a…
Jessica at your Scunthorpe store is a real credit to your company. She went the extra mile and made my day that little bit better. Thank you Jessica for your excellent customer service.
31 de agosto de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Emma
Thank you for those lovely comments relating to our Scunthorpe shop. I have today passed your comments onto Jessica and the senior management team for the shop so that they are aware of the kind feedback from you!
Kind regards
James Curran
Visited yesterday and found the staff…
Visited yesterday and found the staff very helpful and friendly, especially Karl .
27 de agosto de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Michael
Thanks for letting us know that you are delighted with the service you received from our team! In order for me to get your kind comments over to Karl, if you could contact our Customer Services team, quoting your reference (978136JC) on 0121 700 7160, I'd be happy to do that!
Kind regards
James Curran
Farmfoods is an inflation buster
Farmfoods is an inflation buster ! Excellent experience today with newly washed potatoes a fraction of Waitrose but completly smashing it.
I have had problems with a couple of staff in the past but as they were not their today it was fantastic and didn't feel threatened. Best supermarket for choice and price, but their stocks do go down due to the amazing value.
26 de agosto de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Ms Cockburn
I'm delighted to hear that you're happy with the washed potatoes that we're selling and our amazing prices also! I can see from our records that we have left a reply to your previous review informing us of issues with our Norwich shop. We would be more than happy to look into this further for you. Please contact our Customer Services team, quoting your reference number (799849JC), via email (csteam@farmfoods.co.uk) or telephone (0121 700 7160) and we will be more than happy to assist.
Kind regards
James Curran
Excellent prices
Excellent prices. Great food! Wonderful dog products at prices you can afford.
20 de agosto de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Natasha
Thank you your review!
We're glad to hear that you enjoy our products and prices, especially on the dog food! We currently have a range of offers on in our current leaflet, which can be request from our Customer Services team over email (csteam@farmfoods.co.uk) or by telephone (0121 700 7160).
Kind regards
James Curran
Dissapointed.
I have been using Farmfoods for a while now and have never had reason to complain. A good selection of food with varying prices.
Unfortunately I am now buying less than I use to do due to a change in their meat products.
It seems now that most of the meat and meat products are now stamped suitable for Halal diets.
I am sure in some parts of the country it may be that this suits large amounts of people.
However this is the United Kingdom, therefore how is it we no longer have a choice about how the animals are killed as long as it suits Halal.
Our choice should come first with maybe a smaller selection of Halal meat to suit certain religions.
I find that Farmfoods have not respected the British choice, instead joined in with the conversion of our great country.
20 de agosto de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Philips
Please rest assured that Farmfoods has a huge selection of products available for those who follow a strict halal diet and those who do not also. Animal welfare is a priority for Farmfoods. All our suppliers meet or exceed all UK regulations for animal welfare and are visited by senior members of our team to confirm these standards are in place.
Our full halal statement can be viewed on our website.
Kind regards
James Curran
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