Budget-focused frozen food chains like Farmfoods Ltd primarily stock highly processed, pre-packaged convenience items. Because these products are manufactured for a low price point and a long shelf-l... Ver mais
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Leia as opiniões dos outros
Dunfermline Branch. Had a problem with an item that was continually out of stock, despite the fantastic staff reordering on a daily basis. Reported it to Customer Services who had the Area Manager... Ver mais
Never been nor would I! Tell the people whoever deliver your leaflets that when it says don’t put them through a door that say don’t or says no leaflet etc not to do it because out of principle I wo... Ver mais
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Farmfoods is a good store but if Gravesend is anything to go by then it desperately needs to give staff training on customer relations. One almost took my head off oprning a freezer but on acknowledge... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Farmfoods, a Scottish family business, has served Great Britain for over 60 years. From a butcher shop in Aberdeen we have grown to more than 300 stores and four distribution centres nationwide. We work hard to bring you the best value on the food your family enjoys and on the household essentials your family needs. In addition to frozen food we sell groceries, chilled foods, bread, milk, fresh fruit and vegetables along with a range of household items. Across our ranges you will find the brands you know and trust at prices you will love. Our specialism is frozen food and we believe passionately that frozen food is the best solution for most family meals. Our exclusive label chicken, beef, turkey, lamb, pork, fish and vegetables are all as fresh as the day they were frozen and because there is almost zero waste, great value too. We are a family business and our owners work in and lead our business every day. We think, particularly in today’s corporate world, this is a real strength. We are a diverse team of around 4,000 people who share a passion for getting a great job done. Whether they work in a distribution centre, a retail shop or an office, Farmfoods people are trusted to take responsibility for their work and to have control of delivering a great value, simple and friendly operation.
Informações de contacto
Gate 1, Commercial Office, Highlands Road, B90 4NU, Solihull, Reino Unido
- 0121 700 7160
- csteam@farmfoods.co.uk
- farmfoods.co.uk
2,7
Mau
724 opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
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Awful parking
Products are cheap but parking is awful. Got a ticket for shopping, first they want evidence that we were shopping at the moment with kids when provided receipt and bank statements they said insufficient evidence we shopped more than 100 pounds that day but still they made excuse and charged for parking for few minutes over time. Pathetic parking and customer service
4 de julho de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Isra
I'm really sorry to hear that you received a parking fine in one of our shops. The parking management is a separate company to us, but we do work closely with them. Given this, I'd like to look into this further for you. If you could contact our Customer Services team, quoting your reference (899387JC) with the details from the fine included, I'd be happy to look into how I can assist.
Kind regards
James Curran
I was in the feltham branch
I was in the feltham branch
Was impressed with the prices, deals and the planning of the shop .
I got to the till and had forgotten my bag from my car
I informed the cashier I was going to get it
As i returned to the shop a worker was on his way out because he got told I'd run out, I was not happy as
It made me feel like I was doing something wrong
I am of colour and felt targeted because of that
I told the cashier where I was going she should of relayed that to the other worker
I was being stared at by other customers, very overwhelming.
Please advice you workers not to be so judgemental next time
Kind regards
Dee
15 de agosto de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Dee
I'm really sorry to hear about the negative experience that you've had in our Feltham shop and I can only apologize for the distress that this must have caused. If you could contact our Customer Services team on email (csteam@farmfoods.co.uk) or telephone (0121 700 7160), quoting your reference number (800434JC), we'd like to look into this further.
Kind regards
James Curran
Absolute shambles
What an absolute shambles, don’t serve until 11, no signage until the tills to say so and the staff are so rude, just stood behind the tills doing nothing, if they are this rude at 11am goodness knows what they’ll be like at 5
10 de agosto de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Gaynor
I'm sorry to hear that you've had a poor experience in one of our shops. Whilst we do open some of our shops at 10:30 for a browsing period before beginning serving at 11am, I can only apologize for any inconvenience this would have caused. If you could contact our Customer Services team with your reference (337743JC) and let us know what shop your comments relate to, that'd be great.
Kind regards
James Curran
Brilliant customer service
I have been shopping at the Walsall Bescot store for years and l have always found the customer service there to be of an extremely high standard. On several occasions, staff have gone above and beyond to deliver exceptional support to me. This is often in the face of busy environments and trying customers!
4 de agosto de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Lyndon
Thank you for those lovely comments regarding our Walsall shop! I've passed these comments over to the team so that they are aware of your kind comments.
Kind regards
James Curran
Watch out for double scanning the…
Watch out for double scanning the greedy bleeders,it's happened twice in 2 visits with them, I'll never go there again !
1 de agosto de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Lee
I'm really sorry to hear that there is a discrepancy with your receipt. Please contact our Customer Services team, quoting your reference number (337737JC) with your transaction details and we would be more than happy to rectify this for you!
Kind regards
James Curran
Farmfoods allenton very rude member of…
Farmfoods allenton very rude member of staff female tonight on close Thursday 31st July she has blonde hair
31 de julho de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Dee
I'm sorry to hear about the issues you had last night in Derby Allenton. I'd like to look into this further so if you could contact our Customer Services team on email (csteam@farmfoods.co.uk) or by telephone (0121 700 7160) quoting your reference number (799442JC), that would be helpful.
Kind regards
James Curran
Good Halal Food Section
Increasing using Farmfoods instead of other supermarkets. Generally cheaper prices, and they've got a good halal food section, and discount scheme.
28 de julho de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Quest!
Thank you for those lovely comments which I have today passed onto our Commercial Team for their information! We're incredibly proud of the discounts we offer and the variety of food available in our shops.
Kind regards
James Curran
Terrible service
One staff, around 20yo male, always rude during till. Always being cheeky to 40 year old men etx. Threw the thing down onto the conveyor belt. When I seen their face feel like walk out but I wont be turfed out
Many terrible experiences
Also the store is usually messy when its them but not other hardworking staff
They are chatty to all the little girls but angry to customers and should be quiet
Farmfoods Glasgow, Maryhill, Shiskine Drive
16 de julho de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Sir/Madam
I'm sorry to hear you've had several issues with the team in our Maryhill shop and I can only apologize for the distress that this must have caused. I've sent you a message to request some further information which will help me look into this further. Alternatively, please contact our Customer Services team (798417JC) quoting your reference on email (csteam@farmfoods.co.uk) or phone (0121 700 7160).
Kind regards
James Curran
Rude Stevie in wednesbury farmfood…
Rude Stevie in wednesbury farmfood store, always refuse to serve me. Tried to avoid me every time. Worst assistant ever.
11 de julho de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Sir/Madam
I'm really sorry to hear about the experience you've had in our Wednesbury shop and I've made the area manager aware so that they can begin to look into this. I have sent you an information request so that we can get a little more information on what occurred here. Please accept my sincere apologies for this experience and thank you in advance for coming back to us!
Kind regards
James Curran
Went to my local farmfoods today
Went to my local farmfoods today , Pcked up a loaf of hovis only the find a mouse hole in it along with the droppings, absolutely disgusted. Let an employee know about it her reply was oh never seen that before and took it out the back ??? Myself and my son explained you need to take all the bread along with the other stuff off the shelf has you don’t know where the mouse was but nothing they just carried on stacking the shelf’s all I can say is I won’t be going there no more
10 de julho de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Jean
Thank you for taking the time to contact us regarding this concerning incident in our Gloucester shop. I am aware that you have been in touch with our Customer Services Team who have replied to your email. Please rest assured that we have already started looking into this matter and have requested a couple more details from you. Please accept my sincere apologies for the distress that this must have caused.
Kind regards
James Curran
Racist workers
Racist workers. Walk off when ur talking to them. Might as well be unemployed if you're going to work like this. Disgusting.
9 de julho de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Amina
I'm really sorry to hear about this experience in one of our shops. As this is concerning to us, it is something we would like to look into further. Please contact our Customer Services team via email (info@farmfoods.co.uk) or telephone (0121 700 7160) and quote your reference number - 337728JC and we'll be able to help further!
Kind regards
James Curran
A joke
Holderness road hull.
I have kids so when I come to shop there’s no space so I park in a normal bay?
So my cars wing got damaged and yet kids spaces parents with kids leave there cars and take the kids for a hair cut,
Today same thing parking near building where you cannot get in/ out of a bay why can’t you do anything?
Because your a joke Farmfoods
Next time someone bashes my car I will send the repair bill to you
4 de julho de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Andy
I'm really sorry to hear about the incident relating to your car wing being damaged. Please contact our Customer Services team (0121 700 7160 or csteam@farmfoods.co.uk) quoting your reference number, 797132JC, and we will be more than happy to look into this further for you.
Kind regards
James Curran
It would be zero stars if possible
Feel like being dealt with and spoken to in an offhand and couldn’t care less attitude? Shop at Farm Foods Northwich.
Feel the need to have shop floor staff argue with you in relation to the above and continue to do so even though you are no longer in the same aisle? Shop at Farm Foods Northwich.
Want to hear the manager laughing when the member of staff above tells him the customer is going to complain? Shop at Farm Foods Northwich.
These events took place during 29/06/25 at 14.15 at a time when the store was virtually deserted, I wonder why?
29 de junho de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Mr Paton
Please accept my sincere apologies for the service that you have received in our Northwich shop. I am also grateful that you have now been in touch with our senior management team and I can assure you that we will continue to look into this and get this resolved for you.
Kind regards
James Curran
Prompt reaction to a complaint
Prompt reaction to a complaint
Thank you farmfoods for your response to my complaint and your goodwill gesture. You have restored my faith in customer service.
2 de julho de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Michele
Thank you for those kind words regarding our Customer Services team! We are pleased to have a team of advisors that work from 08:30 - 17:30, Monday to Saturday! We aim to respond to all emails within 24 hours in this time and we are always happy to assist where we can!
Kind regards
James Curran
Love shopping at Weston-s-Mare store
Love shopping at Weston-s-Mare store.
Find most items I want, at great prices. Much cheaper than the supermarkets for most items I purchase!
19 de junho de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Sir/Madam
I'm delighted to hear that you were so happy with the product availability at our Weston-super-Mare shop! I'll pass your feedback onto the shop today so they're aware of your kind comments!
Kind regards
James Curran
disgraceful place. left heavily disappointed
came to farmfoods seafield this afternoon, had to bring my tantrum son out of a door to buy naan bread for our saturday curry night . the naan bread was mouldy, dinner ruined 🤬! and be careful, because your car might get smashed in the carpark by hooligans like i saw today. was also a cold environment as there was no music or noise at all, except the whirling fridges! but we did speak to a lovely lady to help us out ☺️
by the way, the picture of the naan bread is in my profile picture as i was unable to add it here ☹️
21 de junho de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Shona
I'm sorry to hear about your purchase and experience recently in Seafield Road. If you could contact our Customer Services team, quoting your reference - 796455JC - by email (csteam@farmfoods.co.uk) or phone call (0121 700 7160), I'd be happy to look into the incident outside our shop and also the mouldy product you purchased!
Kind regards
James Curran
Bought the 2 for £2 MILK
Bought the 2 for £2 MILK last Thursday and it’s only Monday today and both bottles are sour. What a waste of money. I’m so angry…..Never again.
12 de junho de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Ms Willson
Please accept my sincere apologies for the issues with the two bottles of milk that you purchased from Farmfoods. If you would contact our Customer Services team, quoting your reference (769002JC), I would be happy to look into this and pass the details onto our supplier to investigate further.
Kind regards
James Curran
Went today
Went today, along with my mother. 2 lots of shopping. Mine, and hers. Had the voucher regards £xx off a £xx shop. My mother happened to use the wrong voucher against the wrong shop (mine and hers being seperate). To over £120 in total. To be told "tough, not our problem" pretty much. Basically refused to help. Got the receipts if needed. Wonder if Farmfoods will do the right thing? We'll see, eh?
14 de junho de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Sir/Madam
I'm really sorry to hear about the issue you and your mother had whilst trying to use our conditional spend vouchers. This is something I'd like to get resolved for you immediately. Please contact our Customer Services team, quoting your reference (769001JC) and if you could provide us with your transaction number and date from the receipt, we will get this looked into.
Kind regards
James Curran
I always bought the 600g smoked bacon…
I always bought the 600g smoked bacon pack @ 2 for £5...this was greart until the number of rashers in each pack began to increase; making each rasher thinner and thinner... it is now at 18 per 600g pack... so they break-up when getting them separated and disintegrate on the frying pan... this is rediculous when they used to be normal!!! My choice is the unsmoked which is not so nice. WHY WHY WHY do you have to change the things that are doing fine??? More profit?... less customers! I'm trying not to be picky here but breakfast is 'sacred'.....
2 de maio de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Sir/Madam
I'm concerned to hear about the changes to our 600g Smoked Bacon. Please rest assured that I have passed your comments onto both our Commercial team and our supplier for them to look into this further. Should you still have the packaging, if you could contact our Customer Services team, quoting your reference number (765639JC), with the best before date and the batch code, we will be able to look into this further.
Kind regards
James Curran
When you get to the till your charged…
When you get to the till your charged more for things than they should be
27 de maio de 2025
Opinião espontânea
Resposta da Farmfoods
Hi Mr Parry
I'm really sorry to hear that there is a discrepancy on your receipt. If you could contact our Customer Services team, quoting your reference (765251JC), with the transaction number, date and the name of the product you believe is incorrect, a member of our team will be more than happy to assist.
Kind regards
James Curran
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