I ordered a few items and was pleased with all except 1. I wanted to return it in store but having paid via PayPal I couldn't. The sales assistant was so helpful, wrapping up my parcel and printing a... Ver mais
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Leia as opiniões dos outros
Lovely clothes and great selection of new season wear. I found staff a little disappointing - busy I think unpacking and service was rushed. My new items were bundled, as opposed to nicely folded, i... Ver mais
A empresa respondeu
We visit many Fatface shops and always have a good feel good time here at Harrogate. The team here are always friendly happy to help and the clothing well kept and in good order. The store is clean... Ver mais
A empresa respondeu
Went to look for a dress for my teenaged daughter for her cousin's wedding, where she will be in the bridal party. Assistant Danni was amazing! He anticipated our needs; searching out the colour of... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
8 Princes Street, HG1 1NH, Harrogate, North Yorkshire, Reino Unido
- 01423 538773
4,7
Excelente
119 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Another great Airlie sweat
Another great Airlie sweat top and a sale that has real reductions. The Harrogate store is always well stocked and the staff are incredibly helpful and friendly.
30 de abril de 2023
Resposta da FatFace - HARROGATE
Good Morning
Thank you for your review.
I am so pleased to hear that you are happy with your new Airlie.
I hope you have a great day!
EP
First time ordering from FatFace
First time ordering from FatFace. Not disappointed! Great service, great product and in the sale so great price too.
Staff in the Harrogate store are really helpful and pleasant. Great shopping experience for a new customer.
29 de abril de 2023
Resposta da FatFace - HARROGATE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Staff in the Harrogate branch are…
Staff in the Harrogate branch are always friendly, professional and helpful.
28 de abril de 2023
Resposta da FatFace - HARROGATE
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Took a while for parcel to come to…
Took a while for parcel to come to store. Assistant couldnt find parcel even asked if I had come to right store. Then brought someone elses parcel out despite me spelling my surname & showing her on my phone. Eventually after about 15 mins in shop she find it. She did apologise
20 de abril de 2023
Resposta da FatFace - HARROGATE
Hello,
Thank you for providing us your feedback. I am so sorry for any inconvenience this caused for you. I will be passing your feedback to the appropriate departments. If there is anything else we can support with please get in touch by emailing us at customerservices@fatface.com or calling us on 03301240000
Take care - KS
On line order
Ordered on line and collected in store. Easy to complete and staff in store very helpful
13 de abril de 2023
Resposta da FatFace - HARROGATE
Thankyou so much for your 5* review, we are always happy to read about our wonderful customers having a positive experience both online and in store! - Take care, BP
A dream, green summer dress
I sent for a white, large collared blouse on-line but decided to collect it from the Harrogate store instead of having it delivered. I was disappointed by the blouse which was not a good fit and had a tight, uncomfortable modesty vest inside. It was very difficult to put on too.
However, I remembered a beautiful green summer dress from the website and asked if that was available. The staff member duly collected it from the stockroom and I was delighted that it fitted. It is from the National Forest Collection and is made from beautiful soft cotton, so
comfortable to wear with its button front and gathered skirt with pockets. The design features actual wild flower drawings on a spring green background
It was no problem to exchange the blouse for the dress and the Fat Face staff were very pleasant and helpful. I’m delighted by the purchase and looking forward to warm sunshine without the cold wind so that I can wear it. I much prefer to try on clothes in -store instead of having to return unwanted items.
1 de abril de 2023
Resposta da FatFace - HARROGATE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Delivery on time and the staff member…
Delivery on time and the staff member in the shop was very efficient and friendly.
17 de março de 2023
Resposta da FatFace - HARROGATE
Thank you for your wonderful comments. We deeply appreciate your comments and we will feed this back with our amazing team in store! -RS
Excellent service and beautiful products
10 de março de 2023
Resposta da FatFace - HARROGATE
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LB
We always have a good experience at the…
We always have a good experience at the Harrogate shop, pleasant helpful staff always
14 de janeiro de 2023
Resposta da FatFace - HARROGATE
Hi Lesley thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - HARROGATE
Thank you so much for your review! We deeply appreciate your feedback! - RS
Great service
I ordered a few items and was pleased with all except 1. I wanted to return it in store but having paid via PayPal I couldn't. The sales assistant was so helpful, wrapping up my parcel and printing a return label. I wasn't even buying anything but he went out of his way ho help. Great service and I will be back.
3 de dezembro de 2022
Resposta da FatFace - HARROGATE
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
I found the staff very friendly and…
I found the staff very friendly and helpful
5 de dezembro de 2022
Opinião espontânea
Resposta da FatFace - HARROGATE
Hi Sheila, Thank you for your review. I'll be sure to pass your comments on to the team in Harrogate. CD
Lovely gift
Lovely necklace bought as a gift for my best friend on her birthday
11 de novembro de 2022
Resposta da FatFace - HARROGATE
Hi Katie,
Thank you so much for your review, this is exactly what we love to hear from our lovely customers! We hope she loves her necklace.
Take care - KS
Resposta da FatFace - HARROGATE
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Train your assistants better.
I tried on the skirt in the shop but it was too big and the assistant said that it wasn't available on line. Disappointed I left the shop only to find that it was!!
Ordered it and am VERY happy.
23 de setembro de 2022
Resposta da FatFace - HARROGATE
Hi Kath, Thanks for your review. I am very sorry to hear that you were given false information regarding stock online. However, it is great news that you managed to purchase what you were looking for and I hope that you are happy with your new purchase! Have a lovely day! - ES
Very quick and efficient service from…
Very quick and efficient service from website to delivery. Really hassle free. Easy returns. Lovely products. Wouod highly recommend.
21 de julho de 2022
Resposta da FatFace - HARROGATE
Hello Sarah
Thank you for your feedback regarding your recent online order.
I am pleased to read that your online shopping experience was a positive one and you would highly recommend FatFace !
Take care, TG
Resposta da FatFace - HARROGATE
Hi Paul,
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received. - ES
Great customer service received
13 de junho de 2022
Resposta da FatFace - HARROGATE
Dear Mrs Holroyd
Thank you for taking the time to leave a review. I am so pleased that you were happy with he Great Customer Service that you received. Have a lovely day DW
Resposta da FatFace - HARROGATE
Hi Margy,
Thank you for leaving us your 5 star review.
I am pleased to read that your instore shopping experience was a positive one-we can't wait to see you again!
Take care, LA
Staff in the Harrogate store are…
Staff in the Harrogate store are always polite, friendly and helpful.
The clothes especially their dresses are lovely and the sales are amazing, one of the few high street shops left that is still worth a visit.
2 de abril de 2022
Opinião espontânea
Resposta da FatFace - HARROGATE
Good Morning Zoe
Thank you for your 5* review and for sharing your recent experience in our Harrogate store with us.
Please be assured that this will be passed onto the crew members involved for you.
-EP
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