feners.com Opiniões 214

I ordered shoes, which look lovely. But they‘re simply too small.
I just want to return them. I don’t get an answer. I don’t know what to do. My Mails are getting ignored. No answer.

My whole experience with this company was below average at best. The way they advertise their boots is very confusing, and it’s hard to tell if you’re ordering genuine leather or vegan leather. I ordered a pair that said “certified leather” which turned out to be some sort of corn leather. When they arrived the heel of the boot felt very cheap and hallow. Im not sure if they’re made to last the test of time- and at a $189 price point I would have hoped for better. To say the least, I was disappointed but I figured it wasn’t a big deal since I could return them. I emailed them the same day I received the boots to start the refund process, and it took them about 3 days to “accept” my return.

I won’t bore you with the back and forth I’ve had with this company. However, I think it’s fair to make future customers aware that if you want to make a return, be prepared to wait at least 30 days from your return request for a refund. They’ll make you wait until your product gets shipped back to Spain (which is fair) and then take 15 business days to process the return once it’s at their warehouse (not okay.) I started my return process 9/6/2023 and I’m not set to receive my refund until 10/10/2023.

The only saving grace with this company is that their shipping was quick. I received my boots within a week. However, their return process makes me never want to order from them again.

I had to wait 5 days and ask two times about when my order would ship, before they found out that it wasn’t in stock anymore, and my order got cancelled. The money had already been charged though, and now I have to wait for the refund.

I was ordering from the US, so I expected shipping to take a little bit since I knew it was coming all the way from Spain. To my surprise, It was ordered and at my doorstep within 5 days! I got one of the two piece skirt and tube top sets and it hugs so nice and is so comfortable.
I was SO pleased and I will absolutely be ordering from this brand more often.

Have ordered on the 3rd of May with the expectation of shipping by the end of May. This changed to receiving it on the 28th of June. I would have understood if there had been more communication about delays and maybe an explanation. Instead, radio silence and no clear communication for a view weeks. The dress itself is beautiful, only it creeps up and is rather short for me, I will try to fix that with fashion tape.. Don't think I will order again, I lost trust in how long the shipping time will be, but the products are pretty so Idk XD..

I ordered an outfit, received an email that the outfit still needed to be produced and I would receive an email when it would be ready for shipment. As 3 weeks later, I figured it was not going to arrive in time for the event I needed it for, I sent them an email to ask if it was still possible to cancel my order. 5 minutes later I received an email that my order was cancelled and a refund is on its way.
thanks, much appreciated.

I would give negative stars if that were an option. I ordered a pair of the Festa Aged Coco boots on March 30th, they arrived very quickly (April 10). However, upon receiving them I saw they were nothing like the black/ brown color they had been advertised as, rather they were a blue/ green. The same day, I reached out to hello(at)feners email, asking if this was the intended color and received zero response in their 24-48hr estimated response window. After the 48hrs point passed, I issued a return request that must have been automated because it was prompt. I returned the order on April 15th, it was received by their US office on April 20th. Their return policy states to wait 5-10 business days for a refund to be issued. Yesterday was day 10, I sent a prompt email follow up to check on the status: no response. I contacted American Express and they are handling from here.

By the way, I still have yet to receive any response from my original inquiry regarding the color of the boots.

I refuse to support a company that willingly forfeits Customer Service like this. Ick.

If I could give less than one star I would. I purchased some boots in a sale for an event I am attending. They took my money, sent a confirmation email and then and sent me another email saying my boots were being made, so they might take a bit longer. One month went past and I had still not received the boots or any replies to the six emails I sent asking of their whereabouts. I finally got a reply five weeks after purchasing saying they had over sold the boots and I would not be receiving them. They refunded me the money and they sent me a ‘we are sorry, here is 20% off for your next purchase’ email to which I replied but of course received no reply back. Shocking customer service. Do not purchase from this company unless you enjoy being disappointed. They look like they make amazing products but I wouldn’t risk it again.

Honestly just terrible customer service. It takes forever to process refunds, even after the time period that they mentioned on there website, no refund was processed. I opened a case with paypal, which i was forced to close by Feners, so they could process the refund. After I closed the case I was told that oh no they could not process my refund, it was a shopify issue, which I, as a consumer have nothing to do with. Customer service has done nothing to speed up the process of paying what is owed or do anything to make it easier.
I have to this date still not received a refund the shoes I ordered artived with Feners at the beginning of March, it is now April, and I have not received my money back.

Best boots I ever bought. They are super comfy and I've been wearing them every day for a long time now, the quality stands out!!

For a few weeks I was doubting about the ever-yday aged. beautiful boots, good color. I was very hesitant because I am a fairly large Dutch woman. And know that sizes in Spain are small. But with ordering a size larger I still had the confidence. they came quickly, nice quality but the fit was terrible! as if I had ordered 4 sizes smaller. can happen. However, I had not read the return condition because I just get my money back anywhere in the world. I live in the Belgian Ardennes so I also order all over the world and parcels arrive here every day so plenty of experience with sending back! So I don't get my money back at Fenners. Not even after several emails that I will not fit on any of their shoes (since I had already ordered 42), I have osteoarthritis in my feet so I cannot wear a higher heel and this will therefore be a very difficult story. I didn't get my money back because they were on "sale" (which I never even looked at!) yes from €195-, for €175-, . I even offered to refund me €155-, so that the "difference" was settled, but they stand by their position. I always like to support "smaller, independent companies.". but these people really need to learn something about customer friendliness and individual fairness. I don't even care about the money but I can't order anything else because their fit is simply too small or too high.... next time I'll stick to an NL saying.... when in doubt don't buy it . even if it seems like a nice company....... i would think twice about ordering here, very unprofessional and i have the experience to know believe me!

DO NOT ORDER FROM HEREEEE!!!!!

I ordered the Le Semaine Gris, they brought back a limited supply and I jumped on it quick. I purchased on of the last remaining pairs Order#36525. They sent me the wrong shoe, Le Semaine Serpt-Orange. Which I don't even see on the website anymore so I'm not sure how they got this mixed up.

I reached out to customer service because I wanted to exchange and their only response was that the item I originally ordered was now sold out and there was no plan to restock. no assistance was offered or apologies were given for their screw up. Honestly this is just a profit-driven company that really doesn't care for service. They sold more than they had and messed up orders. These are expensive shoes and its so rude to not even care. Save your money people.

Also when you try to return, it goes to the Feners team for approval first.

Em vaig comprar les primeres sandalies Feners l’estiu passat i no me les vaig parar de posar! Sempre que les he portat molta gent m’ha preguntat d’on eren. M’encanta la qualitat i els dissenys! Aquest estiu repetiré segur!!

Ich habe vor 5 Monaten ein paar Schuhe zurückgeschickt, 5 mails geschrieben und nie wieder etwas gehört. Bis heute kam weder Gutschrift noch Erstattung. Lieber nicht dort bestellen!

Inmiddels al bijna een maand geleden(26 januari) schoenen besteld bij Feners, waarna een korte wachttijd de half opgescheurde doos met verkeerde schoenen zijn geleverd. Ik heb contact met ze opgenomen over de mail en gevraagd om een verzendlabel, want deze sturen ze niet vanzelfsprekend mee en kost dus geld als je het zelf zou doen.

Ze gaven toe dat het hun fout was en vroegen mij de schoenen terug te sturen. Met de vraag of ik nu de juiste schoenen wilde opgestuurd krijgen of het geld terug. Ik wilde eerst graag de refund zien voordat ik nieuwe zou bestellen en dat snapten ze. Nu inmiddels lijken de schoenen aan te zijn gekomen, maar nog steeds heb ik geen 130 euro terug gestort gekregen. Ook reageren ze niet meer op mijn mails met de vraag over dit geld en waarom ik niet überhaupt gelijk het geld terug heb gekregen aangezien de schoenen die ze stuurden nooit de juiste zijn geweest en dus niet mijn 'fout' is dat ze terug moesten worden gestuurd. (Alles met bijgeleverde foto's, van zowel: de verkeerde schoenen, de originele bon en de gescheurde doos).

Ik heb gewacht met het schrijven van een slechte review omdat ik had verwacht na het eerste goede contact wel snel mijn geld terug te krijgen en ook op z'n minst nog wel een reactie.

Op dit moment hebben zij dus hun eigen schoenen wel terug gekregen, met de moeite van mij. Maar ik heb daar nog helemaal niks van terug gezien - noch een bedankje, noch míjn geld.

Slechte service dus. Daarnaast zagen de geleverde schoenen eruit alsof ze van slechte kwaliteit waren en bovendien lelijk, vandaar dat ik niet heb getwijfeld om ze ook maar te houden.

Mochten jullie toch nog bereid zijn om mijn geld terug te storen zal ik deze review herzien. Voor nu is deze ervaring precies omschreven zoals de situatie zich nu voordoet.

I love my Feners! They are absolutely flawless. Great quality, and even better than I expected! I ordered and got my boots in less than a week, which is amazing, especially coming from Europe to the US. Definitely won't be the last pair I get.

The quality is truly amazing! I couldn’t be happier with the ever-yday noir!! They are just so comfortable…

Last week, I bought my second pair of shoes from Feners. And again, I am so satisfied! Within 5 days I had my order in, the packaging looks so neat, with a nice shoe box and a written card. The quality of the shoes is wonderful, the leather gets supple quickly and the models are just a bit more striking than standard. I love it! I have received compliments many times.

I bought Le Midnight Coco Noir, size 35.

1. Boots are comfortable to wear. I've been using them for 2 weeks, I walked long distances in snow and was perfectly comfortable and did not make my legs tired.
2. It took 2 days to break into the leather material.
3. Zipper is comfortable to use and is perfectly fine.
4. It keeps leg warm, even though inside material is leather only.
5. It took 2 weeks to arrive for me, only thing is I waited long time for 35 to become available.
6. My leg is 35 and sizing is perfect.
7. Lastly it looks great.
Overall very satisfied with this particular product.