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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

J’ai passé trois commandes sur le site. Malgré qualité médiocre des pièces j’adore le design des vêtements et les motifs des tissus. Pourtant ma dernière commande ne m’est jamais parvenue. Au débu... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Check the returns policy carefully before buying, they have a super strict return policy. I bought a leather bag from Feners and didnt like the way it looked when I got it. I started the return proced... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

the feners team helped me immediately with my request, they were super helpful and supportive. Thank you so much!

A empresa respondeu

Classificada 5 em 5 estrelas

I love my everyday aged beige booties 🧡 I am planning to wear them with a nice summer dress when it gets warmer... HOWEVERt I am also currently exploring ways to integrate them into my Dutch w... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de botas

Escrito pela empresa

Small independent brand from Barcelona. Women-founded, we design & craft sustainable shoes in Spain.


Informações de contacto

2,6

Mau

TrustScore: 2.5 em 5

214 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 75% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I love my new heels

I love my new heels, I ordered from Miami Florida & shipping was so quick! I LOVE my heels! My new favorite pair of heels. Super comfy & so cute & different 💖 the personalize note that came with the heels was so cute & sweet. I will definitely be buying more shoes from Feners!

5 de agosto de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello Yani,

Thank you very much for your support! 🧡
So excited to read that you are loving your new Le Mules. :)

We can't wait to see you back soon!

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

GORGEOUS shoes from a sustainable and independent brand

I ordered the Je T'aime Noir for this fall and winter and am totally in love with them! The quality of the shoes is great and they look soooo pretty! I will definitely buy shoes again, as I already set my eyes on the Le Midnight Coco Noir and/or the La Semaine Noir. I can recommend buying from Feners as it is a sustainable and independent brand that wants to change the fashion industry for the better.

14 de julho de 2022
Opinião espontânea
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Resposta da feners.com

Hi Michelle,

Thank you for taking the time to write this review!
We work very hard as a brand and this makes us very happy to read! :) :) :)

We can't wait to make you happy soon with a new order!

Kind regards,
Feners Team!

Classificada 5 em 5 estrelas

Love everything about Feners

Love everything about Feners! Such an amazing brand with an amazing team

9 de setembro de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Danielle,

Thank you for your review! 💜
We feel very grateful for your support!

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

I've rarely seen such beautiful mules!

I've rarely seen such beautiful mules! So comfy and so funky, Feners is litt my fav shoes brand!

1 de setembro de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello Carmen,

Thank you for your five stars! :)

We feel very grateful that we are your favorite shoe brand and we can't wait to make you happy soon again. 💜

Enjoy your Le Mules Carmen and thank you for your support!

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

Love love love! Empowered, chic & COMFY!

I bought the Je M'en Fous Ivory flat sandals and the Le Mule Citron Rainbow heeled sandal for summer and they did not disappoint! I have had SO many great comments when I've worn them! I really wanted to purchase from this home-grown Spanish brand as their shoes not only empower but are comfortable and chic - win win! Thank you Carla & Team at FENERS! P.S. Great customer service!

5 de agosto de 2022
Opinião espontânea
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Resposta da feners.com

Hello Deborah,

Thank you so much for your comment 🧡

We do put a lot of love into what we do and we are very happy you could feel that :) It is amazing to read that you are rocking your Feners shoes and that you get so many comments!

Thank you so much for your support!

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

10/10

I have ordered shoes from Feners three times already. Love the designs and the quality of this small female owned company. Shipment to Germany was always reliable and super quick after the production process had ended. Would recommend buying there to anyone :)

9 de julho de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello Isabel,

Thank you for your review and for your support! 💚

It is amazing that you love our product and way of work. :) We work very hard to keep handcrafting quality shoes in Spain and there's a lot more to come!

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

Best shoes ever

I’m in love with Feners brand. I have been consuming your shoes for years and I never hesitate to repeat.
Comfortable and stylish, I don't need more.

5 de setembro de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello Mar,

Thank you very much for taking the time to write this, it means a lot to us :)

Your support means the world to us.
Hope to see you soon again!

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

made with love

Firstly and most important is that you can see that all pairs are made with love.
Personally, what I love the most is that all shoes are comfy, high quality and extremely beautiful.

9 de setembro de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello Marta,

Thank you for your five-star review! 💜
We work very hard as a brand and this makes us very happy to read!

Thanks again!

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

Boots of my dreams

I love love love Feners. They really are the boots of my dreams. I own two pairs and every time I wear them I get asked where they’re from. If only Brexit didn’t cause extortionate import duties I’d be buying more! Please can you open a Feners shop soon so I can buy some in person 🧡🙏💜

10 de setembro de 2021
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Resposta da feners.com

Hello Violet,

Thanks a lot for your feedback! 💜

We are so excited that you are enjoying our boots and that you getting so many compliments!

Hopefully, we can open a physical store soon again! :)
Get ready for our new collection very soon.

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

The most beautiful and well-made shoes…

The most beautiful and well-made shoes I’ve ever bought

7 de setembro de 2022
Opinião espontânea
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Resposta da feners.com

Hi Sarah,

Thank you for your positive review!

We work very hard to keep handcrafting quality shoes in Spain, and there's a lot more to come!!

Your support means a lot to us Sarah! :)

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

Feners <3

I decided to buy from Feners because they produce ethically, sustainable & are a female-run brand. Both shoes I own from Feners – the 'Le Retro' boots, and the high heeled clogs – are stunning and comfortable and arrived so quickly (delivery to Germany)! definitely not the last pair I will get :)

2 de setembro de 2022
Opinião espontânea
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Resposta da feners.com

Hi Helen,

Thank you for sharing our experience with us!
It makes us super happy to see that you are enjoying both of your new shoes!

We are hoping to see you again around here, we're preparing some very cool new things!

Have a great day :)

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

OBSESSED WITH THE DESIGNS

Obsessed with the designs every season!! My favourite are the Ever-Yday noir, classic yet chic and fun at the same time, and goes with every outfit. Amazing to know it is female owned and handmade in Spain, and their customer service is excellent. Highly recommend!

8 de setembro de 2022
Opinião espontânea
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Resposta da feners.com

Hi Olana,

Thanks a lot for your comment! :)

We work very hard as a brand and this is amazing to read :) Your support means the world to us!

We can't wait to make you happy with new items soon again!

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

Will order again

You can tell how much care and attention goes into every Feners collection. Timeless designs in beautifully curated colours to match every outfit. The olive satin mules are my favourite <3

8 de setembro de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Faye,

Thank you very much for your support and your amazing review!

We love to hear that you are enthusiastic about our items. The Le Mule Olive Satin Vegan is also one of our all-time favourites! 💚

Hope to see you soon again!

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

Love love love this brand

Love love love this brand! I bought their green pumps last summer and they have rarely left my feet! The are a summer staple and so comfortable. I cannot wait to see what they come up with next!

8 de setembro de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Celina,

Thanks a lot for your positive feedback !!!
How lovely that you are enjoying your Le Mules so much. :)

We're preparing very cool stuff for the near future, so we can't wait to make you happy soon again!

Kind regards,
Feners Team!

Classificada 5 em 5 estrelas

LOVE IT

In one word : love. Just love the fact it is sustainable and female owned. The shoes are stylish yet comfortable and that is rare !! I own 2 pairs and highly recommend it around me. Just love it

8 de setembro de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Delphine,

We LOVE that you are supporting our brand. :)
We work very hard to make sure everything is on point.

You will rock the two pairs for sure! Can't wait to see you back!

Kind regard,
Feners team!

Classificada 5 em 5 estrelas

Fan n•1 de Feners ici

Fan n•1 de Feners ici, j’attends toujours avec impatience leur nouveautés et je suis amoureuse de la paire de sandale que je me suis offerte l’été dernier 🫶🏼

8 de julho de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello Noémie,

We are so happy to receive your 5-star review. :)

It is amazing to hear that you are happy with your new summer sandals and we can't wait to share our new winter collection with you soon.

Thanks again for your support Noémie!

Kind regards,
Feners Team

Classificada 4 em 5 estrelas

Excellent brand

Excellent brand! High of quality!

8 de setembro de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello,

Thank you so much for your review.

We are happy to hear that you are excited about our brand and we can't wait to make you happy with an order soon again.

Have a great day! :)

Kind regards,
Feners Team

Classificada 1 em 5 estrelas

Worst experience ever

Worst experience ever! Poor quality of shoes, that’s why I wanted to return them. I wrote 3 E-Mails and never got a reply. Not until I used PayPal customer protection. I had to send back the shoes by myself for 18€ and even though I informed them about my return, they did not except my return and now I have to pay another 10€ because the parcel was send back to me! And I still haven’t got a return label from them! I just hate this brand and I will give this to my lawyer now.

31 de agosto de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello Elfie,

We are sorry to see your feedback.

At the moment we want to help you out as soon as we can. We are in contact with you to help you with the return of your sandals.

Kind regards,
Team Feners

Classificada 2 em 5 estrelas

Poorly made shoes but great customer service

I bought a pair of the complice fuchsia sandals in mid-June: they were meant to be shipped by the end of July and arrived after a month afterward - end of August.
The shoes were not carefully made as one would expect after such a long wait: the leather layer was peeling off as soon as I took them out of the box, the strap would not close around my ankles (circumference of 20cm, pretty average ankle).
I was very disappointed by the quality of the shoes, but the customer service team was extremely helpful and quick to reply, both when I asked for an update on shipping and when I asked for a refund - which came in full shortly after I returned the shoes. The reason why I give two stars instead of one is customer service, which also gave me coupons for future purchases.
I would suggest more thorough quality checks and a wider array of feet in mind when designing the shoes.

31 de agosto de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello Francesca

Thank you for your feedback.

We are sorry to hear that you where not happy with the shoes that you received. The quality of the items is very important for us and we want every customer to enjoy your shoes for a long time!

We will keep your feedback in mind and will check with our team how to improve the best as possible.

We are happy to hear that you are happy with our customer service and with the solution. Please feel free to contact us if we can help you with something else.

Kind regards,
Team Feners

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