J’ai passé trois commandes sur le site. Malgré qualité médiocre des pièces j’adore le design des vêtements et les motifs des tissus. Pourtant ma dernière commande ne m’est jamais parvenue. Au débu... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
J’ai passé trois commandes sur le site. Malgré qualité médiocre des pièces j’adore le design des vêtements et les motifs des tissus. Pourtant ma dernière commande ne m’est jamais parvenue. Au débu... Ver mais
A empresa respondeu
Check the returns policy carefully before buying, they have a super strict return policy. I bought a leather bag from Feners and didnt like the way it looked when I got it. I started the return proced... Ver mais
A empresa respondeu
the feners team helped me immediately with my request, they were super helpful and supportive. Thank you so much!
A empresa respondeu
I love my everyday aged beige booties 🧡 I am planning to wear them with a nice summer dress when it gets warmer... HOWEVERt I am also currently exploring ways to integrate them into my Dutch w... Ver mais
A empresa respondeu
Small independent brand from Barcelona. Women-founded, we design & craft sustainable shoes in Spain.
Bonavista 16, 08012, Barcelona, Espanha
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Resposta da feners.com
I really love the shoes, the ethics and all those things around the brand. And yet I can only say that I do not recommend anyone to order here. I’ve tried it two times now and was disappointed both of them. First order was in October last year, shipping was supposed to be early December. By Christmas and a lot of messages later still no package. No communication about the delay via email AT ALL and I only knew they were having problems because they were complaining on Instagram a lot. So fast forward some time around New Years they arrived, without the socks that were offered as a goodie for the delay. Unfortunately they turned out too big so I had to return them which turned out to be quite an issue too: they had problems with their emails and weren’t receiving mine for which there was also no communication so I just waited for my return label for two weeks or so and only after a while runs out because I messaged them on Instagram.
This summer I decided to give it another shot and ordered a pair of sandals with a shipping date of august 9th. Again, no shipping notice whatsoever by August 19th or so, so I decided to message them again with no answer for a couple days and then today they tell me that the shoes are no longer available and there was a mistake in their system. I have paid for these shoes WEEKS ago this cannot go unnoticed not even in a small company. Anyways, I have received my refund and all but I will definitely not give this brand another shot. I would have really liked to continue my support but the service for th price they are demanding is just awful. I do not want to have to chase every order and payment which I had to.

Resposta da feners.com
I ordered their knee high boot…and OMG! It make me feel so stylish and confident! Not to mention the amazing quality, their thoughtful packaging and pricing! This will be a brand I will always come back to and share it to my girlies happily. Thankyou FENERS ❤️

Resposta da feners.com
With this brand claiming great comfort and blister free feet (in their marketing newsletter) I wanted to give the Mules a try.
They look stunning but unfortunately, despite the quite high price, they are pretty much unwearable, especially in summer when the feet start to sweat under the material (which is very stiff and does not allow any air flow). Blisters formed after 10 minutes of walking in these shoes.
Except for those who collect shoes just to look at them, I would not recommend these shoes.
Since no actual walking can be done in them, the shoes do not live up to their purpose: thus 1 star.

Resposta da feners.com
I purchased a pair of boots 6 months ago, love them. Ordered 2 more last week 1 came damaged I sent a picture immediately and they said was impossible and that the damage was caused from me. I took a picture the minute they were delivered. They won’t return them. Buyers beware, extremely poor customer service

Resposta da feners.com
Love my mules! They are great quality and look stunning. Once you break in they are also very comfy. I got many compliments on them! Fenders’ customer service is also great.

Resposta da feners.com
Shoes look better than on the pictures, perfect fit, super comfy and I’m just in LOVE!!!!! Best Buy ever 💚💚💚💚

Resposta da feners.com
I ordered Le Retro Noir and I love the design and quality. However, I was disappointed to find that the shoes were too tight for my calves - the zipper cannot close all the way to the top, it stops about 4cm below. The elastic piece that is supposed to provide extra stretch isn't big enough / doesn't reach low enough.
As a feminist brand I would recommend that Feners looks into making their shoes more size inclusive, for example by putting in a bigger elastic piece or providing 2 'calf sizes'? It would be lovely if us bigger-calved girls get to wear these cool ankle boots too!
(P.S. I can still wear the shoes, just with the zipper partially open. But I can imagine it being impossible for people with bigger sizes)

Resposta da feners.com
I ordered the Le Mule in Rainbow and they are everything I hoped for and MORE. Not only did they arrive just as they looked in the pictures, they came packaged beautifully as well. You can tell that these sandals were made with care and will last through the years. In addition to these sandals being everything I dreamed over- they came surprisingly fast! I live in the USA and I believe I received these within about a week of ordering (which i think might have been a little longer than normal since my size was pre-order). All in all, I am so happy with my purchase and I can't wait to buy another pair in the future. For now... I'll be wearing these everyday!

Resposta da feners.com
I ordered sandals and they are as the photo shows, the quality is excellent. As well as the service is helpful, I recommend it!

Resposta da feners.com
I ordered the Le Twist sandals and I love them! They also shipped a lot faster than I expected and they're definitely super high quality! I also had some contact with the customer service and they were super quick, helpful and friendly. I will definitely buy from Feners again!! Yes, it's more expensive than some other brands, but 100% worth the extra money.

Resposta da feners.com
Heb de Mule Rainbow gekocht. Ik was oorspronkelijk een beetje ontgoocheld omdat de levering ettelijke weken op zich liet wachten. Maar mijn wachten werd beloond, het resultaat is zeer mooi. Ik apprecieer ten zeerste het menselijke karakter van dit bedrijf. Ik kijk uit naar de nieuwe collectie!

Resposta da feners.com
I bought them for a birthday gift and they were the best surprise ever!!!!! She loved them and I’m sure they are not the last pair we buy !!! Keep going Feners!!

Resposta da feners.com
More stunning than in the pictures. The wait was totally worth it. I love supporting small sustainable brands 🧡

Resposta da feners.com
I received the Ever-day Tangerine boot in the mail yesterday.
I adore them. They are amazing.
I tried them on and they are very comfy, we will see if they stand the test of time, but the quality appears very nice. The style is unique and beautiful, you can't find boots like these often!
I will order more pairs in the future when I have more closet space :)

Resposta da feners.com
I ordered the citron rainbow mules and they're perfect. The colors are gorgeous and exactly as pictured on the website. Super comfortable too! I wore them all night for a wedding — no blisters but a ton of compliments! I also love that the shoes are made sustainably and the Feners customer service team is a delight to deal with. I can't wait to wear these shoes all summer.

Resposta da feners.com
OBSESSED!!! Best quality shoes out there and I just love what goes on behind the scenes ❤️❤️❤️

Resposta da feners.com
Recently I’ve purchased sandals from Feners. The quality, comfort, how they look are something amazing. Totally recommend this brand♥️

Resposta da feners.com
LOVE LOVE LOVE my shoes. I bought the green mules and I am obsessed. The quality and fit is amazing and never fail to get compliments when I wear them. The ethos too around the brand, and selling in batches rather than immediately and fast - great model. Delivery from Spain to Germany was also seamless and smooth, packaging was perfect. THANK YOU FENERS <3

Resposta da feners.com
Love this colourful brand! I have four pairs of shoes from Feners and am super happy with them. The heels are very comfortable, you don’t really feel like you’re wearing heels. Overall quality of the shoes is high, with nice and accessible prices.

Resposta da feners.com
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.