Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

J’ai passé trois commandes sur le site. Malgré qualité médiocre des pièces j’adore le design des vêtements et les motifs des tissus. Pourtant ma dernière commande ne m’est jamais parvenue. Au débu... Ver mais

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Classificada 1 em 5 estrelas

Check the returns policy carefully before buying, they have a super strict return policy. I bought a leather bag from Feners and didnt like the way it looked when I got it. I started the return proced... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

the feners team helped me immediately with my request, they were super helpful and supportive. Thank you so much!

A empresa respondeu

Classificada 5 em 5 estrelas

I love my everyday aged beige booties 🧡 I am planning to wear them with a nice summer dress when it gets warmer... HOWEVERt I am also currently exploring ways to integrate them into my Dutch w... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de botas

Escrito pela empresa

Small independent brand from Barcelona. Women-founded, we design & craft sustainable shoes in Spain.


Informações de contacto

2,6

Mau

TrustScore: 2.5 em 5

214 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 75% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Great shoes

Great shoes - great service! :-)

26 de agosto de 2022
Opinião espontânea
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Resposta da feners.com

Hello Ellen,

Thank you so much for your kind review!
We are happy to hear that you are so happy with your new shoes and with our service.

We are always ready to help you as best as we can. :)

We can't wait to make you happy soon again with a new pair of shoes!

Kind regards,
Team Feners

Classificada 2 em 5 estrelas

Disappointed two times unfortunately not a recommendation

I really love the shoes, the ethics and all those things around the brand. And yet I can only say that I do not recommend anyone to order here. I’ve tried it two times now and was disappointed both of them. First order was in October last year, shipping was supposed to be early December. By Christmas and a lot of messages later still no package. No communication about the delay via email AT ALL and I only knew they were having problems because they were complaining on Instagram a lot. So fast forward some time around New Years they arrived, without the socks that were offered as a goodie for the delay. Unfortunately they turned out too big so I had to return them which turned out to be quite an issue too: they had problems with their emails and weren’t receiving mine for which there was also no communication so I just waited for my return label for two weeks or so and only after a while runs out because I messaged them on Instagram.
This summer I decided to give it another shot and ordered a pair of sandals with a shipping date of august 9th. Again, no shipping notice whatsoever by August 19th or so, so I decided to message them again with no answer for a couple days and then today they tell me that the shoes are no longer available and there was a mistake in their system. I have paid for these shoes WEEKS ago this cannot go unnoticed not even in a small company. Anyways, I have received my refund and all but I will definitely not give this brand another shot. I would have really liked to continue my support but the service for th price they are demanding is just awful. I do not want to have to chase every order and payment which I had to.

23 de agosto de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello Lea,

We are sorry to see your review.

We are sorry to hear that you have been waiting for so long.

To help you out as best as we can, we have just sent you an email.

Hopefully, we can find a solution soon together.

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

I ordered their knee high boot…and OMG

I ordered their knee high boot…and OMG! It make me feel so stylish and confident! Not to mention the amazing quality, their thoughtful packaging and pricing! This will be a brand I will always come back to and share it to my girlies happily. Thankyou FENERS ❤️

17 de agosto de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello Kuenzang,

Thank you so much for your great feedback.

We are so happy to hear that you are enjoying your Le Midnight Noir boots! You are rocking the boots for sure!

We can't wait to make you happy soon again with a new order.

Have a great day :) :) :)

Kind regards,
Team Feners

Classificada 1 em 5 estrelas

Nice looks but zero comfort

With this brand claiming great comfort and blister free feet (in their marketing newsletter) I wanted to give the Mules a try.
They look stunning but unfortunately, despite the quite high price, they are pretty much unwearable, especially in summer when the feet start to sweat under the material (which is very stiff and does not allow any air flow). Blisters formed after 10 minutes of walking in these shoes.
Except for those who collect shoes just to look at them, I would not recommend these shoes.
Since no actual walking can be done in them, the shoes do not live up to their purpose: thus 1 star.

16 de agosto de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello Sofia,

Thank you for your feedback.
We are sorry to hear that the Le Rainbow sandals are not comfortable for you.

To help you out as best as we can, we have just sent you an email.

Hopefully, we can find a solution soon together.

Kind regards,
Feners Team

Classificada 1 em 5 estrelas

Received damage and won’t return

I purchased a pair of boots 6 months ago, love them. Ordered 2 more last week 1 came damaged I sent a picture immediately and they said was impossible and that the damage was caused from me. I took a picture the minute they were delivered. They won’t return them. Buyers beware, extremely poor customer service

15 de agosto de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi,

We are very sorry to see your review.
Customer service is our priority and we are working hard to improve our service every day.

To help you as best as possible we have contacted you to check if we can solve your problem because we want you to be happy with all your FENERS items.

Hopefully, we can find a solution soon together.

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

Love my mules

Love my mules! They are great quality and look stunning. Once you break in they are also very comfy. I got many compliments on them! Fenders’ customer service is also great.

11 de agosto de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello Anastasiia,

Thank you for your comment about your order of the Le Mules 🧡.
It is amazing that you enjoy your new sandals so much and that you are rocking them!

We work very hard as a brand and this is amazing to read :)

Have a fabulous day Anastasiia.

Kind regards
Feners team

Classificada 5 em 5 estrelas

Shoes look better than on the pictures

Shoes look better than on the pictures, perfect fit, super comfy and I’m just in LOVE!!!!! Best Buy ever 💚💚💚💚

9 de agosto de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello Celeste,

Thanks a lot you for your positive feedback. 💚
It is amazing to read that you are in love with your new shoes! :)

Have an amazing day Celeste.

Kind regards,
Feners Team

Classificada 3 em 5 estrelas

Le Retro: great design but too tight for bigger calves

I ordered Le Retro Noir and I love the design and quality. However, I was disappointed to find that the shoes were too tight for my calves - the zipper cannot close all the way to the top, it stops about 4cm below. The elastic piece that is supposed to provide extra stretch isn't big enough / doesn't reach low enough.
As a feminist brand I would recommend that Feners looks into making their shoes more size inclusive, for example by putting in a bigger elastic piece or providing 2 'calf sizes'? It would be lovely if us bigger-calved girls get to wear these cool ankle boots too!
(P.S. I can still wear the shoes, just with the zipper partially open. But I can imagine it being impossible for people with bigger sizes)

30 de julho de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello Sofia,

Thank you for sharing your feedback.
Our Le Retro is one of our bestsellers of the last winter collection.

To improve ourselves as best as we can, we will share the feedback with the rest of our team. This way we can work on this in our new collection.

We are open for feedback and you can also always email us for fit questions or feedback.

Have a great day Sofia.

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

Beautiful!

I ordered the Le Mule in Rainbow and they are everything I hoped for and MORE. Not only did they arrive just as they looked in the pictures, they came packaged beautifully as well. You can tell that these sandals were made with care and will last through the years. In addition to these sandals being everything I dreamed over- they came surprisingly fast! I live in the USA and I believe I received these within about a week of ordering (which i think might have been a little longer than normal since my size was pre-order). All in all, I am so happy with my purchase and I can't wait to buy another pair in the future. For now... I'll be wearing these everyday!

29 de julho de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello Colleen,

Thank you so much for your comment. 🧡

It makes us super proud to hear that you are in love with your new Le Mule Rainbow sandals and we are sure that you will rock them!

Hope to see you again soon around here, we're preparing very cool stuff for the near future!

Have a wonderful day
Feners Team

Classificada 5 em 5 estrelas

I ordered sandals and they are as the…

I ordered sandals and they are as the photo shows, the quality is excellent. As well as the service is helpful, I recommend it!

22 de julho de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello Melina,

Thank you very much for this feedback :)
We are happy that you like your new sandals and your total experience with our brand.

Hope to see you again soon around here, we're preparing very cool stuff for the near future!

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

Great shoes, great people

I ordered the Le Twist sandals and I love them! They also shipped a lot faster than I expected and they're definitely super high quality! I also had some contact with the customer service and they were super quick, helpful and friendly. I will definitely buy from Feners again!! Yes, it's more expensive than some other brands, but 100% worth the extra money.

22 de julho de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello Anna,

Thank you so much for your great comment! :)
We work very hard as a brand and this makes us very happy to read! Enjoy your Le Twist sandals for a very long time.

Hope to see you again soon around here, we're preparing very cool stuff for the near future!

Thanks again for your support.

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

Heb de Mule Rainbow gekocht

Heb de Mule Rainbow gekocht. Ik was oorspronkelijk een beetje ontgoocheld omdat de levering ettelijke weken op zich liet wachten. Maar mijn wachten werd beloond, het resultaat is zeer mooi. Ik apprecieer ten zeerste het menselijke karakter van dit bedrijf. Ik kijk uit naar de nieuwe collectie!

19 de julho de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hallo Caroline,

Bedankt voor je feedback!

Wij zijn heel blij om te horen dat je zo enthousiast bent over de Le Mule Rainbow en dat de sandalen het wachten waard waren. Wij willen ons excuseren dat de pre-order levering duurde wat langer dan verwacht. De Le Mules zijn speciaal voor jou gemaakt in Spanje.

Wij kunnen niet wachten om onze nieuwe collectie binnenkort met je te kunnen delen.

Stay tuned :)

Fijne dag,
Feners Team.

Classificada 5 em 5 estrelas

Best gift for my girlfriend !!! Stunning!!

I bought them for a birthday gift and they were the best surprise ever!!!!! She loved them and I’m sure they are not the last pair we buy !!! Keep going Feners!!

18 de julho de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello Renato,

What a great gift for your girlfriend! :) :) :)
We're thrilled that you and your girlfriend love the brand! Your support means the world to us!

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

More stunning than in the pictures

More stunning than in the pictures. The wait was totally worth it. I love supporting small sustainable brands 🧡

18 de julho de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello Clara,

Thank you so much for supporting our brand! It is so amazing that you loved the shoes even more when you received them!

We can't wait to see you again, we are preparing a lot of amazing new things!

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

lovely

I received the Ever-day Tangerine boot in the mail yesterday.

I adore them. They are amazing.

I tried them on and they are very comfy, we will see if they stand the test of time, but the quality appears very nice. The style is unique and beautiful, you can't find boots like these often!
I will order more pairs in the future when I have more closet space :)

17 de julho de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello Kayla,

Thank you so much for your comment :)
It make us so proud to hear that you adore your new Ever-yday Tangerine boots! We can't wait for you to rock them every time you wear them.

Stay tuned because a lot is coming up!

Kind regards
Feners Team

Classificada 5 em 5 estrelas

I'm obsessed

I ordered the citron rainbow mules and they're perfect. The colors are gorgeous and exactly as pictured on the website. Super comfortable too! I wore them all night for a wedding — no blisters but a ton of compliments! I also love that the shoes are made sustainably and the Feners customer service team is a delight to deal with. I can't wait to wear these shoes all summer.

13 de julho de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hello Callie,

Thank you so much for your kind review.

It makes us super proud to hear that you are so excited about your new Le Mule Citron Rainbow sandals. We can't wait for you to enjoy the sandals during the summer times and on other occasions. :)

Thank you for your support!

Kind regards,
Team Feners

Classificada 5 em 5 estrelas

OBSESSED!! 😍

OBSESSED!!! Best quality shoes out there and I just love what goes on behind the scenes ❤️❤️❤️

7 de julho de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Shanna,

How amazing to hear you are obsessed with your La Semaine boots! It is a dream for us to see you this happy! :) :)

At the moment we are working on our new AW22 collection and we can't wait to make you happy soon again with a new pair.

Thank you for your support!

Kind regards,
Feners Team!

Classificada 5 em 5 estrelas

Recently I’ve purchased sandals from…

Recently I’ve purchased sandals from Feners. The quality, comfort, how they look are something amazing. Totally recommend this brand♥️

7 de julho de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Ira,

Thank you for taking the time to write us this kind review. We are excited to hear that you are enjoying your new sandals so much. It is all we are hoped for while designing these shoes!

Thank you for your support!

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

LOVE LOVE LOVE my shoes

LOVE LOVE LOVE my shoes. I bought the green mules and I am obsessed. The quality and fit is amazing and never fail to get compliments when I wear them. The ethos too around the brand, and selling in batches rather than immediately and fast - great model. Delivery from Spain to Germany was also seamless and smooth, packaging was perfect. THANK YOU FENERS <3

6 de julho de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Emma,

Thank you for positive comment. Your support means a lot to us.

Wauw, you rock the Le Mules! <3 We can't wait to see you again. At the moment we are working hard on our new eye-catchers. :)

Thank you Emma!

Kind regards,
Feners Team.

Classificada 5 em 5 estrelas

Love this colourful brand

Love this colourful brand! I have four pairs of shoes from Feners and am super happy with them. The heels are very comfortable, you don’t really feel like you’re wearing heels. Overall quality of the shoes is high, with nice and accessible prices.

5 de julho de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Risiana,

We are so excited about your positive review and we want to thank you for taking the time to write the review.

It is amazing to hear that you have already four pairs of our Feners collection and we love it that you enjoy the heels so much.

It motivates us to work hard on our new colourful collection of AW22.

Kind regards,
Team Feners

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