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Classificada 1 em 5 estrelas

J’ai passé trois commandes sur le site. Malgré qualité médiocre des pièces j’adore le design des vêtements et les motifs des tissus. Pourtant ma dernière commande ne m’est jamais parvenue. Au débu... Ver mais

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Classificada 1 em 5 estrelas

Check the returns policy carefully before buying, they have a super strict return policy. I bought a leather bag from Feners and didnt like the way it looked when I got it. I started the return proced... Ver mais

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Classificada 5 em 5 estrelas

the feners team helped me immediately with my request, they were super helpful and supportive. Thank you so much!

A empresa respondeu

Classificada 5 em 5 estrelas

I love my everyday aged beige booties 🧡 I am planning to wear them with a nice summer dress when it gets warmer... HOWEVERt I am also currently exploring ways to integrate them into my Dutch w... Ver mais

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Informações sobre a empresa

  1. Loja de botas

Escrito pela empresa

Small independent brand from Barcelona. Women-founded, we design & craft sustainable shoes in Spain.


Informações de contacto

2,6

Mau

TrustScore: 2.5 em 5

214 opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

Respondeu a 75% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

i ordered the vegan satin mules and…

i ordered the vegan satin mules and they are georgous. in reality they look the same as on the pictures. the size also fits perfectly! i had a very nice and quick customer communication and service. i will certainly re-order!
thanks for the great service!

4 de julho de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Laurence,

Thank you for your lovely review! It is amazing to hear that you are so happy with your new Le Mule Satin Vegan sandals and we can't wait for you to enjoy them for a long time! Also it is a pleasure to help you as best as we can.

We hope to see you around soon again.

Kind regards,
Team Feners

Classificada 5 em 5 estrelas

Le Mule Rainbow Vegan

I ordered the Le Mule Rainbow Vegan and they are so cute! I get so many compliments when I wear them.

1 de julho de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Shirin,

Thank you so much for your positive vibes and comment. Le Mule Rainbow is a total eye-catcher and we hope you enjoy them a lot !!

Kind Regards,
Feners Team :)

Classificada 5 em 5 estrelas

Loooove my new shoes

Amazing brand. Love their concept and the shoes are so pretty, so comfy. Will wear them a lot :-)

28 de junho de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Magali,

Thank you so much for your feedback. Hope you love them !!

Kind regards,
Feners team :)

Classificada 1 em 5 estrelas

Clogs- most uncomfortable shoes EVER

Was so excited about my tangerine clogs- until I wore them. The most uncomfortable shoes EVER. Do not recommend them. I could barely walk from my car to the restaurant without being in pain.

25 de junho de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Arielle,
We are sorry to see your review about your experience of the fit of our Le Clogs. We are quite surprised since the Le Clog is one of our best seller shoes. To help you as best as possible we have contacted you to check if we can solve your problem because we want you to be happy with your FENERS items.

Hopefully we can find a solution soon together.

Kind regards,
Feners team :)

Classificada 5 em 5 estrelas

Fuchsia Satin Shoes

I ordered the Complice Fuchsia Satin Vegan shoes and they are super amazing, the quality is outstanding and they are super comfortable. I first saw them a year ago and decided to buy them this a year and I don’t regret it for a moment! Got so Many compliments for them and everyone was asking where I got them! Can only recommend!!
Plus the sweetest people work at the customer service :)

30 de maio de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Dora,

Thank you so much for taking the time to write this, it means the world to us! We put a lot of effort on product but also customer experience, so we're glad to read you love your shoes as much as our service.

Hope to see you again soon!

Kind regards,
Feners team :)

Classificada 1 em 5 estrelas

I ordered the Je T'aime Zip Boots in…

I ordered the Je T'aime Zip Boots in black. They arrived super quickly, and they fit perfectly. I loved the style and wore them regularly for about 6 weeks. Then, after 6 weeks of use, the sole completely detached from the bottom of one of the boots. Like, it is completely in half.

I messaged customer support thinking I got a faulty pair and was hoping for a replacement. They said they recommended that I take them to a cobbler to have them fixed (and offered to reimburse me for the repair once I sent proof of receipt), while passing this off as easily fixable and not out of the ordinary.

My issue with this is: one, I expect shoes (and especially $200 shoes) to last longer than 6 weeks of use, which is a reasonable expectation; and two, that solution puts the labor of fixing the shoes on the customer (who's not at fault for receiving a faulty product) and doesn't respect the time it takes to find a cobbler, drop them off, pick them up, and track down Feners to provide a refund for the repair.

Overall my experience with this company has been poor. They clearly have major issues with quality, and since they expect customers to fix the shoes themselves, I would not recommend purchasing here because you as the customer are not protected if they provide you with a faulty product.

29 de maio de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi,

We are sorry to see your review about your experience with us. Customer service is our priority, we believe in our products and we want you to be happy with your items.

We have been trying to locate your order in order to contact you and solve this as soon as possible, but we haven’t been able to. Would you facilitate us an email and an order number please?

Repairing is always the most sustainable option and that is why it’s first offered, but please get in touch with us to find a more suitable solution for you.

We can't wait to help you out soon.

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

Feners maakt haar belofte over dat de…

Feners maakt haar belofte over dat de 'Le Mule satin' zo lekker zit dat het lijkt alsof je geen hakken draagt helemaal waar! Met maat 40 en een lengte van 1.78m draag ik nooit hakken, dus ben het niet gewend, maar deze zitten gewoon lekker en kon er een hele avond op lopen en dansen :) Daarnaast zijn deze schoenen volledig vegan en is het bedrijf 'female owned'. Love it en ga dit paar zeker nog in een andere kleur aanschaffen!

18 de maio de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Diane,

Wat voelen wij ons vereerd om deze mooie review van jou te mogen ontvangen!

Het is een feestje om te lezen dat je Le Mule sandalen zo comfortabel zitten als je had gehoopt :) Dit is precies de reden dat het een van onze bestsellers is.

Wij weten zeker dat je de Le Mules nog veel vaker zult rocken en dat er nog veel mooie dansjes op gemaakt worden. :)

Bedankt voor je support. Wij kunnen niet wachten om je snel weer blij te maken met een nieuwe order.

Groetjes uit Barcelona,
Team Feners.

Classificada 1 em 5 estrelas

Je suis choquée

Je suis choquée,

J'ai commandé une magnifique paire de chaussures sur votre site internet (je glisse mon numéro de commande au passage : 23648) le 24 Mars, soit il y a plus d'1 mois. Je n'ai aucune nouvelle de la marque qui pourrait au minimum me tenir informé de l'état de ma commande.

J'ai payé la modique somme de 140 euros, j'ai bien évidemment été prélevé mais c'est tout.
Pouvez-vous m'expliquer comment cela est possible ? Votre service client est lamentable et j'espère avoir très rapidement de vos nouvelles.

Sachez que j'ai la rancune tenace et que je ne serai pas avare de mauvaise publicité !

J'exige une réponse rapide accompagnée d'explication.

28 de abril de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Cloé,

We are sorry to see your review about your experience with us. It is a pity to hear that you have been waiting very long for your order and that you have not well received the order update information.  

To help you as best as we can, we would very much appreciate getting in contact with you very soon. We have tried to contact you. Please contact us on hello@feners.com with any contact details, so we can help you find a solution together. Please don't worry, we will find a solution together. We do not want anyone left behind. 

Kind regards,
Feners Team

Classificada 3 em 5 estrelas

I bought the Je M'en Fous Cactus Noir…

I bought the Je M'en Fous Cactus Noir last year. These are really beautiful shoes and so stylish, but I'm sad to say that if you have narrow feet these are not the sandals for you. They are very uncomfortable to walk around in for more than 20 mins and the vegan leather mixed with hot weather causes there to be friction against your skin causing blisters and cuts.

21 de abril de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Olivia,

Thank you for sharing your feedback with us.

We are sorry to hear that you are not happy with your vegan sandals and we would like to get in contact with you to check how we could help you out.

To help you as best as we can, we would very much appreciate getting in contact with you very soon. We have sent you an email to check how we can help you.

All we want is for you to enjoy our shoes in a comfortable way.

Kind regards,
Feners Team.

Classificada 5 em 5 estrelas

Favorite Shoe Brand

I've been eyeing the green mules for a year and finally purchased a pair. Not only are they stunning, they are SO comfortable, by far the most comfortable heels I've ever owned. This particular style is vegan and I'm so glad, because as a vegan it's so hard finding shoes that not only align with your ethics but are also super stylish. I get so many compliments on them every time I wear them, by women, men, anyone really. Shipping was also fairly quick considering they came from across the world! Just bought the orange ones as well because now I must own them all, lol. Also, I love that this is a woman owned brand, I'm a customer for life, cant wait for many more purchases!

20 de abril de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Ayla,

A million thanks for your positive energy and feedback! We put a lot of effort in making a great product and handcrafting it in Spain is challenging sometimes, but reading this means the world to us. Hope to see you around very soon, we have many new things coming up!

Greetings from Barcelona
Feners Team :)

Classificada 5 em 5 estrelas

Love everything about this company

Love everything about this company, great and kind customer service. Super fast delivery and great quality boots!

7 de abril de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Zoë,

Thank you so much for your comment :)))
We're thrilled that you love the brand!

Keep an eye on things that are coming up, you're gonna love them !!

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

Great service, lovely boots! Botas tan bonitas!

The customer service is great and very helpful. There were some problems with a part of my package but fortunately it solved quickly. The people of FENERS were kind and the boots are just stunning!!

El servicio es excelente y muy útil. Tuve algunos problemas con una parte de mi paquete pero afortunadamente se resolvió rápidamente. ¡La gente de FENERS es amable y las botas son tan bonitas! Estoy muy contenta.

1 de abril de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Cécile,

Thank you so much for your feedback :)

Deliveries are mostly out of our hands but we have a special team to help with that and we do the most we can to make sure it goes smoothly!

We are preparing many new things, stay tuned!
Kind regards,
Feners Team

Classificada 5 em 5 estrelas

Love their shoes!

Love their shoes! they are incredibly comfortable, super beautifully made and ofcourse as you can see for yourself absolutely georgeous <3 totally love the effort of making more and more vegan shoes and being an overal ethical and sustainable brand! and on top of that: looooooove the woman empowerment!!!

28 de março de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi San,

Thanks a lot for your positive comment :)))

As you can see, vegan is an important part of our collection and growing. We hear you, and we're here to deliver on that !!

Stay tuned because a lot is coming up!!

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

FABULOUS Tall Boots!!

I purchased my first pair of footwear (purple metallic cowboy boots) from Feners this past week and couldn't be more delighted. Shipment was VERY fast (four business days) considering they had to cross the Atlantic and the boots are GORGEOUS. The leather is buttery soft and the purple metallic color is spectacular. Sizing is accurate- I am a street US size 8 and size 39 fit perfectly. I would DEFINITELY recommend their website to anyone looking for unique well made footwear with a European flair. 💜

24 de março de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Angela,

We can imagine how many compliments you got with those boots! They are stunning :)))

Thanks a lot for your time to write this, it's an energy boost for the whole team. Stay tuned because this winter we're preparing the best collection so far and it's going to be amazing !!

Greetings from Barcelona!

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

Las mejores botas que he comprado

Las mejores botas que he comprado! Tengo tres pares y son extremadamente cómodas, las puedo vestir todos los días 🤍🤍🤍

22 de março de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hola Denisse,

Muchas gracias por tu comentario 🧡
Ponemos mucho esfuerzo en que todo salga bien!!
Esperamos verte pronto, estamos preparando novedades muy top :)))

Saludos desde Barcelona!
Feners Team

Classificada 3 em 5 estrelas

Orange Noir Cactus Leather boots

Orange Noir Cactus Leather boots
Shoes didn’t last a year of me practicalli not wearing them. I didn’t wear them to work or party. They aren’t very comfortable so I had them literally few times just to sit somewhere and not walk too much.
First year of them is comming closer, they are tearing up in two places and the support team told me there is no warranty for them. So I wrote this review and then they changed their mind and gave me coupon for new shoes.
I will keep you updated about quality od the new pair.

16 de março de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Katerina,

Thank you for sharing your feedback with us.
We are sorry to hear that you are not happy with your vegan boots and we would like to get in contact with you to check how we could help you out.

To help you as best as we can, we would very much appreciate getting in contact with you very soon. We have sent you an email to check how we can help you.

We hope we can make you happy soon again!

Kind regards,
Feners Team.

Classificada 5 em 5 estrelas

Incredible shoe quality and responsive…

Incredible shoe quality and responsive customer service. Pre-order shipping took a bit longer than expected but the boots themselves are gorgeous and worth every penny. Very fast delivery once shipped!

8 de março de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Tina,

Thank you so much for your feedback!

Sometimes it can happen that we have a slight delay on a pre-order, as everything is a process and it's completely handmade in Spain! Thanks a lot for understanding and supporting our mission!

Best regards & hope to see you soon!
Feners Team :)

Classificada 5 em 5 estrelas

The most beautiful and comfortable shoes!

The most beautiful and comfortable shoes I have ever worn! I always get the most compliments when I wear them, I have two pairs of mules and a pair of boots and they are so well made and I could wear them all night! Also thank you for always getting back to my messages so quickly whenever I have a question around sizing, cleaning my shoes or anything I need help with :) I will be a long and loyal customer for years to come!

3 de março de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi there :)

We're very happy to read your comment, thank you!
We will keep working hard to ensure we keep the level of service and product! It's our mission as a company!

Hope to see you soon again!

Kind regards,
Feners Team

Classificada 5 em 5 estrelas

❤️ my everyday aged beige booties…

I love my everyday aged beige booties 🧡

I am planning to wear them with a nice summer dress when it gets warmer... HOWEVERt I am also currently exploring ways to integrate them into my Dutch winter wardrobe as they are my new faves and have received a special spot on my shelve 🌟😁

Definitely worth the wait ladies 💕 I have already spotted my next addition from Feners, the lovely blue and lavender slip ons 😍 can't wait

Also love supporting smaller female owned as well as sustainable businesses, badass! 😎 Keep going strong Feners !

25 de fevereiro de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi Anna-Christine :) !!!

Your feedback means the world to us, thanks a lot for taking the time to write this. Can't wait to see you again, we are preparing a lot of amazing new things !!

Thanks again for your kind words!!

Best regards
Feners Team

Classificada 5 em 5 estrelas

Excellent service

Recently bought 2 pairs of boots from Feners. Quality is excellent, style is out of this world and the delivery was very quick.. Would highly recommend and will purchase from them again

24 de fevereiro de 2022
Opinião espontânea
logótipo da feners.com

Resposta da feners.com

Hi there!

Thank you so much for your feedback :)!
We work very hard to make sure everything is on point. Can't wait to see you back!

Have a wonderful day
Kind regards,

Feners Team

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