Really happy with the service. We were told we would have an engineer come out the day after we called to report ongoing issues with connection. Gregor Z called first thing the next day to let me know... Ver mais
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Leia as opiniões dos outros
The issue I had was resolved quickly. The engineer came early the next morning. The customer service from Shukran and the engineer Marahall, was really good. They were both professional and unde... Ver mais
A empresa respondeu
Dreadful connection. Constant drop outs & left without WiFi overnight / on days when working from home. Have no choice but to be with Fibrenest due to restrictions moving onto a Charles Church estate.... Ver mais
A empresa respondeu
We had a great experience with Richard Beauchamp from Fibrenest. He came out to our property promptly and got straight to work installing a new router, which got us reconnected to the internet quickly... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Informações de contacto
Wi-Fi Guarantee
4,4
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service from Kieran
Great service from Kieran (customer support specialist)
12 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Ben,
Thank you for reaching out to us & leaving us a positive review.
I am so pleased you experienced such great service from Kieran, that is fantastic to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Quick and fast problem solving team
Quick and fast problem solving team, customer support also was quick and well informed about the process. Mr. Luke visited the property he was professional in his work. He explained me whole process before and after the work.
13 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Zahid,
Thank you for reaching out to us and leaving us a positive review.
I am so pleased you had a positive experience with our customer support & engineering team. It is good to hear the team were efficient and professional, and helped resolve the issue.
I will raise this positive feedback with the team.
Kind regards,
Andrew.
Disappointed with the internet service…
Disappointed with the internet service and failed attempts to sort an issue during a six week period earlier this year.
Fibrenest team eventually sorted the problem and there have been no further issues.
11 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon John,
Thank you for reaching out to us.
Sorry to hear you have had a negative experience with the service earlier this year, I am pleased this is now resolved.
If you require further support, please reach out to us, support@fibrenest.com.
Kind regards,
Andrew.
Adam Newbound was great
Adam Newbound was great - whilst out of the country he sorted our internet issues out in no time remotely and really saved us a headache.
11 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Matthew,
Thank you for leaving us a positive review & feedback.
I am so pleased you were well supported by Adam who managed to remotely resolve the issue. This is fantastic to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Switch on and off
Other than telling us to repeat what we had already done ( switch system on and off) I don't know what else was done. No one else had apparently reported any issue on our development so still unsure why ours decided not to work this afternoon
11 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Susan,
Thank you for reaching out to us.
Sorry to hear you experienced some issues with the connectivity. Unfortunately, this email address does not link to an account held with us so I have been unable to look into this.
If you are still experiencing issues, please reach out: support@fibrenest.com.
Kind regards,
Andrew.
Excellent service
Anna in customer service is really efficient and helpful. Nothing is a problem. Will and Dave the engineers that attended were really good and explained things in an honest simple way.
11 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Julie,
Thank you for reaching out & leaving such a positive review.
I am so pleased you had such a positive experience with Anna, Will & Dave. It is wonderful to hear you were well supported and the engineers explained everything well.
I will raise this positive feedback with the team.
Kind regards,
Andrew.
Great he helped in a courteous manner…
Great he helped in a courteous manner and resolved my issue quickly and I’m delighted
11 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Peter,
Thank you for reaching out to us & leaving us a positive review.
I am so pleased you were well supported by the team & they supported you to resolve the issue quickly & courteously. This is fantastic to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Luke and Rebecca were absolutely…
Luke and Rebecca were absolutely brilliant, the customer service and quick and easy installation of my WiFi was so quick and easy.
11 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon James,
Thank you for leaving us a review and positive feedback.
I am so pleased you were well supported by both Luke & Rebecca who provided quick customer service and supported you to get online and connected to the service.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
I was having issues with my connection…
I was having issues with my connection after someone installing wallpaper accidentally messed with the fibre optic cable. Pawel came out first thing the next working morning and replaced the cable incredibly quickly. Really impressed with the fast response and excellent service from Fibernest.
11 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Vikrant,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with the team and you experienced a fast response & an excellent service.
This is fantastic to hear.
I will refer this feedback to the team.
Kind regards,
Andrew.
Fed up
Still locked estate refuse to pay prices they are not competitive or fair can’t wait to be able to go elsewhere as well as this the website is rubbish and you can’t choose your own package and change as and when just not worth the headache nice to see all the fake review still giving 5 stars must be a thing you do on sites also sold to bbuk with any luck they’ll just flog it off
2 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Darius,
Sorry to hear you have had a negative experience with the service.
Thank you for reaching out to us.
I will ask a member of the team to reach out so we can discuss this further with you.
Kind regards,
Andrew.
Excellent customer service
Excellent customer service, polite, very patient, helpful, knowledgeable and fixed my problem. He is an asset to Fibernest.
8 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Cherly,
Thank you for leaving us a positive review & feedback.
I am so pleased you experienced excellent customer service and the team were polite, patient, helpful and knowledgeable, this is amazing to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
set up an account with…
I wanted to set up an account with Fibrenest and had a problem which was fixed as soon as I contacted their customer service department.
9 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon,
Thank you for leaving us a review & some positive feedback.
I am so pleased the team were able to support you to create & set up an account with us, this is wonderful news.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Excellent phone manner
Excellent phone manner, very courteous and professional
8 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Andrew,
Thank you for your review & feedback.
I am so pleased the team had excellent phone manner & were both courteous and professional, this is fantastic news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Awful service
Awful service. Tried to cancel, and they charged me an extra month
13 de abril de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Chris,
Thank you for reaching out to us.
Sorry to hear you have had a negative experience with the service. I can see the account is now cancelled and no longer a valid subscription.
If you need further support from the team, please reach out: support@fibrenest.com.
Kind regards,
Andrew.
Resposta da FibreNest
Good afternoon Victoria,
Thank you for leaving us a review & positive feedback.
I am so pleased the staff have been friendly, this is wonderful to hear.
I will raise this positive feedback onto the team.
Kind regards,
Andrew.
Fibrenest South Wales…
Fibrenest support go out of their way to put things right 👍
1 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Anthony,
Thank you for leaving us a review & positive feedback.
I am so pleased the team were able to support you and resolve the issue & went out of their way to do so, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Was easy to cancel subscription but we…
Was easy to cancel subscription but we had to go back and amend our request as the new broadband supplier could not connect to our fibernest so had to stay
8 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Jane,
Thank you for leaving us a positive review & feedback.
I am so pleased the customer service team were supportive for the cancellation request. This is good to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Scott came out and had a look at my…
Scott came out and had a look at my router as my internet kept dropping. He was professional and friendly throughout the process
8 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon,
Thank you for reaching out to us & leaving us a positive review.
I am so pleased you were well supported by Scott who was friendly and professional, this is wonderful news.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Brilliant customer service all checks…
Brilliant customer service all checks carried out and explained throughly.
7 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Garry,
Thank you for your kind words and positive feedback.
It is wonderful to hear the customer service has been excellent and the agents fully explained everything to you, this is fantastic news.
I will raise this positive feedback internally.
Kind regards,
Andrew.
What a fresh breeze of polite and…
What a fresh breeze of polite and helpful support that actualy speaks English after years of Virgin on the ridiculas!
7 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Dave,
Thank you for your review & feedback.
I am so pleased the team have been polite and helpful, this is so wonderful to hear. I will ensure this positive feedback is raised with the team.
Kind regards,
Andrew.
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