Really happy with the service. We were told we would have an engineer come out the day after we called to report ongoing issues with connection. Gregor Z called first thing the next day to let me know... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The issue I had was resolved quickly. The engineer came early the next morning. The customer service from Shukran and the engineer Marahall, was really good. They were both professional and unde... Ver mais
A empresa respondeu
We had a great experience with Richard Beauchamp from Fibrenest. He came out to our property promptly and got straight to work installing a new router, which got us reconnected to the internet quickly... Ver mais
A empresa respondeu
Scott Morrison and Garry Balmer arrived this morning to replace the damaged Fibre optic Box outside the house. Really polite guys, very friendly and decent. They did a great job and left the place loo... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Informações de contacto
Wi-Fi Guarantee
4,4
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service ,understood…
Excellent customer service ,understood the importance of situation and get the issue sorted within 24 hr of request .
28 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon,
Thank you for reaching out & leaving us a positive review.
I am so pleased the team were understanding & efficiently able to support you with your request. I will raise this feedback internally.
Kind regards,
Andrew.
The issue I had was resolved quickly
The issue I had was resolved quickly. The engineer came early the next morning.
The customer service from Shukran and the engineer Marahall, was really good. They were both professional and understanding and ensured that my work was not disrupted due to the loss of my Wi-Fi connection.
I am really pleased with the service from Fibrenest
27 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Sophia,
Thank you for leaving us a positive review & feedback.
I am so pleased to hear Marshall & Shukran were professional, understanding & efficient, and supported you to restore the service.
I will raise this feedback onto the team.
Kind regards,
Andrew.
Luke & jody were amazing and helpful…
Luke & jody were amazing and helpful with getting us back up and running super fast and professional
28 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased you had a positive experience with Luke & Jody, and they were able to efficiently restore the service in a professional way. I will refer this feedback to the team .
Kind regards,
Andrew
The customer support specialist (Lolu)…
The customer support specialist (Lolu) was very helpful and articulate with the cancellation process. Professional and excellent service delivery all through our phone conversation
28 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Kayode,
Thank you for leaving us a review & positive feedback. I am so pleased to hear Lolu was helpful, articulate and professional. I will raise this feedback internally with the team.
Kind regards,
Andrew.
So far have been getting a very good…
So far have been getting a very good service from FibreNest.
28 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon John
Thank you for leaving us a review & positive feedback.
I am so pleased the service has been good, that is so wonderful to hear. I will raise this feedback internally.
Kind regards,
Andrew.
Really happy with the service
Really happy with the service. We were told we would have an engineer come out the day after we called to report ongoing issues with connection. Gregor Z called first thing the next day to let me know to expect him in an hour. He arrived on time, was very friendly, considerate and professional. He replaced our router really quickly and helped me set up our new passwords etc. I am not longer experiencing any connection issues. Thank you.
23 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with Grzegorz. It is wonderful to hear he was friendly, considerate & professional. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Scott Morrison and Garry Balmer arrived…
Scott Morrison and Garry Balmer arrived this morning to replace the damaged Fibre optic Box outside the house. Really polite guys, very friendly and decent. They did a great job and left the place looking tidy. Really great job guys, thank you!
27 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Michael,
Thank you for leaving us a review & positive feedback.
I am so pleased the engineering team were able to efficiently support you, that is so wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Not a provider I would choose VERY OVERPRICED
Bought a new build property which ONLY and EXCLUSIVELY has FibreNest, so had no other option but to go with FibreNest. Prices are ridiculously over inflated and both times I called their team to speak about prices and how long before they opened up to other providers… they were not very helpful… pretty much that’s the price you pay or you don’t get your broadband.
Following the house sales advisers advice I opted for monthly rather than annual contract in hope they release to other providers soon at an extra cost of £4 month to not be tied in. I left a great service provider at my last house getting 900mbs for £31.99…. I now have to pay £40 mth just to get 75mbs…. Which actually keeps dropping service too.
The only simple part was setting up the WiFi online as the box was already situated in the new house. That is once I obtained the correct code as the one left in the house on the promotional leaflet was out of date or just not working.
Overall I think FibreNest are OVERPRICED and in my experience with speaking to their team there is little knowledge or customer care.
5 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Liz,
Thank you for reaching out to us.
Sorry to hear you are experiencing issues with the performance & speeds of the service. I will ask a member of the team to reach out so we can look into this property.
Kind regards,
Andrew.
WIFI - NO internet access
WIFI - NO internet access.
Ethernet (wired) network still has internet accesss.
They helped do a soft re-set on router & they reset their end too.
25 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Mr Hamett,
Thank you for leaving us a review & positive feedback.
I am so pleased the team supported you to complete various resets. I will refer this praise with the team.
Kind regards,
Andrew.
Quick service
Quick service. Wasnt waiting around all day for them to come. Great job done by david.
20 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Jane,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with the engineer David & he was efficient. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Resposta da FibreNest
Good afternoon James,
Thank you for leaving us a positive review & feedback.
I am so pleased the service has been fantastic & efficient, I will refer this onto the team.
Kind regards,
Andrew.
Scott Morrison & Garry Balmer attended…
Scott Morrison & Garry Balmer attended my property this morning to replace the router for our WiFi. Both guys were lovely genuine guys. Chapped the door, let me know who they were on arrival, and were in and out in no time!
24 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Rachel,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with the engineering team & they supported you to resolve the issue.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Once we were told the Fibrenest was…
Once we were told the Fibrenest was connected . The support I got was wonderful and my questions answered so I understood what to do.
24 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Mrs Muir,
Thank you for your review & positive feedback.
I am so pleased you were well supported by the team to activate & create an account, that is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Very efficient and helful customers
Very efficient and helpful customers
24 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Hello Abednego,
Thank you for your review and feedback.
It's great to hear you had a good experience with our team and they were very efficient and helpful.
If you require any assistance, please do not hesitate to contact us.
Kind regards,
Will
Resposta da FibreNest
Good afternoon Scott,
Thank you for reaching out to us.
Sorry to hear you have been experiencing issues with the service, this is not the quality of service we aim to provide to our customers.
I can see you are currently in contact with a member of the team who is actively working with you to resolve the issue. If you need further support, please reach out to us: support@fibrenest.com.
Kind regards,
Will
Great service from David Cunvin
Great service from David Cunvin, gave me a call an hour before arrival was on time and fixed the issues I was having. Explained everything in a clear and easy to understand way!
23 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Hi Lucy,
Thank you for your review and feedback.
It's good to hear you had a great experience with our engineer David and he arrived on time and fixed the issues you were having.
It's also good to hear he explained everything clearly in a way that's easy to understand.
If you require any assistance, please do not hesitate to contact us.
Kind regards,
Will
Fast but struggled to fix first time
We are not happy with our internet going down, getting 'fixed', then immediately going down again. But the response was as fast as could be reasonably expected. Total internet down time 5 days (over weekend)
15 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Hello Mr Jacara,
Thank you for your review and feedback.
I'm sorry to hear your service went down shortly after the issue was resolved and you were left without service.
If you have any further issues, please contact us; support@fibrenest.com so we can support you further.
Kind regards,
Will
Scott Morrison attended the day before…
Scott Morrison attended the day before I was booked in and had my internet up and running within the hour. Great service
22 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Hello Lorna,
Thank you for your lovely review regarding our engineer Scott. It's great to hear he attended earlier than expected and had your service up and running within the hour.
This will be shared with the team.
Kind regards,
Will
David & Kieran were fab!!!!!!
David & Kieran were fab, super friendly, efficient & got the job done in no time! Not a single thing to worry about!! Thanks to the both of you, set of legends!👏🏻
22 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Hello Ellie,
Thank you for your review and feedback regarding out engineers David and Kieran.
It's great to hear they were friendly, efficient and got the job done quickly. This will be shared with the team.
Kind regards,
Will
First class customer support
First class customer support from Zoe Wilcox and customer service from engineer Scott Morrison.
20 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Hello William,
Thank you for your review and feedback.
It's great to hear you had a good experience with both our Customer Support Agent Zoe and Engineer Scott and they were able to help. This will be shared with the team.
If you require any assistance, please do not hesitate to contact us.
Kind regards,
Will
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.