I hate writing this because Fitbakes Wraps are a great product. 10g Fibre & 10g Protein, they taste great and are very versatile. BUT........ their back office customer service is non existent. I ha... Ver mais
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Leia as opiniões dos outros
Good product, but expensive. But how can they accept having customer service personnel who to this about adding products to the order: "Doing so online did not appear possible", replied with; You most... Ver mais
Start by sending out edible cakes that should look like their adverts...unedible bland tastless cakes...hazelnut cakes didn't look like picture... miscoloured topping... tasted of absolutely nothing..... Ver mais
I purchased these on other reviews because I am type 1 diabetic and it is very hard to find products that meet my requirements so have been buying a lot of keto based product. These have been a gam... Ver mais
Informações sobre a empresa
- Produção de produtos alimentares
- também em
- Loja de bolos
- Loja de comida saudável
- Serviço de encomenda de comida online
- Snack Bar
Escrito pela empresa
Low sugar high protein cakes and bars made with natural ingredients. We believe that everyone deserves to enjoy a guilt-free treat. All of our products are certified no added sugar and are rich in protein! We use only the highest quality ingredients to make sure that each and every bite is award-worthy. Now you can have all the flavour minus the calories! Our indulgent cakes and bars are available at Tesco, Waitrose, Selfridges, Coop and Holland & Barrett. You can now have your cake and eat it too! 🍰
Informações de contacto
2,9
Aceitável
292 opiniões
Sem histórico recente de solicitação de opiniões
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Fitbakes website - easy access and kept informed
Fitbakes website is easy to access. You are kept informed at every stage of delivery.
20 de dezembro de 2022
Arrived well packaged
Arrived well packaged, on time, excellent tasting and top quality.
19 de dezembro de 2022
Did not receive items.
19 de dezembro de 2022
Resposta da Fitbakes
Hi Caroline, we're sorry to hear that you parcel has been delayed. We know that Royal Mail are experiencing a lot of strikes lately and parcels are getting severely delayed. We do our best to get our products to you in a timely manner but some things are simply out of our control. We will send you a replacement using an alternative courier. If there's anything else we can do for you, please let us know info@fitbakes.co.uk
Chocolate orange & hazelnut are my…
Chocolate orange & hazelnut are my favourites there delicious so thank you for ur amazing treats
15 de dezembro de 2022
A very efficient service from start to…
A very efficient service from start to finish. I purchase carrot cake and lemon drizzle cake to try- I will definitely be buying again.
9 de dezembro de 2022
Rubbish customer service,communication & delivery.
First of all as a new customer i should get 5% discount
which i didn’t get it & got replied to my email after few days that i will get my discount on my second order.
what is the guarantee?? Not happy with customer service.
Secondly over week i have placed my order & still waiting to be delivered.
I am sure it’s not a Royal Mail strike issue as I got my goods from other supplier by RM delivery quickly.
Then also no notification about late delivery by Fitbak.
8 de dezembro de 2022
Resposta da Fitbakes
Hi Ashok, we're sorry to hear you're not having a good experience. Our discount codes should be applied when placing the order and cannot be applied retrospectively. You can always use the same code (if you haven't used it before) on your next order.
Regarding the delivery, the Royal Mail strikes are announced on their official websites and they warn that delays are expected. If your order doesn't arrive soon, please let us know and we will arrange a replacement. You can always reach us info@fitbakes.co.uk
Yummy Snacks
I love thé expérience from biting the snacks to getting them, to eating them!
1 de dezembro de 2022
Delivery was delayed
Delivery was delayed, due to postal strike. Otherwise very prompt. Shelf life might be a little short, because of postal delay.
Very happy with product.
26 de novembro de 2022
I've been using this company for about…
I've been using this company for about 18 months now. My son has Diabetes Type 2, he also has Autism and Downs syndrome...So explaining that he couldn't have certain things was hard. Fit bakes have really help. This week, I had nearly run out, I don't know how, things happen, I emailed fitbakes explained and asked if the could express delivery an order. Without any question, they did, and the cakes arrived yesterday.... Thanks Fitbakes you're STARS 🌟
24 de novembro de 2022
Opinião espontânea
Great low sugar treats which are…
Great low sugar treats which are Slimming World-Friendly.
Some vegan options would be very welcome for the hubs.
22 de novembro de 2022
They were so good I came back for more
They were so good I came back for more. These are great low calorie options but not if you keep eating them as fast as I do!
22 de novembro de 2022
Just so good to sit down and have a cup…
Just so good to sit down and have a cup of tea and a fitbake Thank you.
21 de novembro de 2022
Very small so quite expensive but taste…
Very small so quite expensive but taste good
21 de novembro de 2022
Resposta da Fitbakes
Hi Anne. Thank you very much for taking the time to share your feedback. Our team appreciates it and it helps us going forward. If there's anything we can do for you, please don't hesitate to contact us info@fitbakes.co.uk
The variety is good but 3 of the packs…
The variety is good but 3 of the packs were about 11 days to bbf , bit disappointing
17 de novembro de 2022
Resposta da Fitbakes
Hi Stella. We're sorry to hear that you found the cake BB dates a bit short. Just to align expectations, any cake is a short shelf life product, even Mr Kipling cakes only have a couple of weeks shelf life. Our cakes have from 1 to 3 weeks shelf life, depending on the flavour, and that is mentioned in our website quite a few times, in the homepage, product pages, FAQ page etc. A good idea is to freeze them, quite a few clients do that when they place large orders, products freeze well for up to 60 days. If there's anything we can do you for you, please don't hesitate to contact us info@fitbakes.co.uk
Not yet recieved
20 de novembro de 2022
Resposta da Fitbakes
Hi David, we're sorry to hear that your parcel is taking some time to arrive. We believe the tracking code has been emailed to you privately. We use Royal Mail 48 tracked, however, sometimes they experience delays which are out of our control and the delivery is taking longer. We apologize for the inconvenience. Please don't hesitate to contact us info@fitbakes.co.uk if there's anything we can do for you or if you'd like to get your tracking code resend.
Nice with less sugar.
15 de novembro de 2022
Very Poor Communication
Once again the delivery took arrived 2 days later than expected bearing in mind these are shelf Limited products. exactly the same thing happened on first order when it took over 5 days to post . The company never respond to emails
12 de novembro de 2022
Resposta da Fitbakes
Hi Martin. We're sorry the delivery took 2 days longer. We use Royal Mail 48 tracked. Unfortunately, Royal Mail sometimes experiences delays which are out of our control.
We're sorry you felt the communication was poor. We double checked our emails and see the conversations with you we had lately. Did our last email haven't reached you? You can always contact us info@fitbakes.co.uk
Recipe Change?
I’ve been a great fan of fitbakes for quite awhile but they seem to have changed. Originally very plump but recent orders very thin with cake element being little thicker than the topping. I have asked about recipe changes etc but the company have not responded
9 de novembro de 2022
Resposta da Fitbakes
HI Paul. We're sorry to hear it you didn't enjoy your last batch of Fitbakes. We have changed the recipe for the crunch bars but not the cakes. The cakes should be just like before. We'd be able to arrange a replacement for you if you could email info@fitbakes.co.uk
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