A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account. Expecting a nightmare to resolve our issue of one ticket to many but the service we... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I had an issue with my ticket after the purchase, it did not populate and this stressed me out. I emailed FIXR and within a week my issue was sorted. Which is impressive and it made me feel seen and h... Ver mais
A empresa respondeu
After receiving an email notification of Dundee festival cancellation on 26th June I immediately requested a refund - 2 weeks later - 3 emails and 2 telephone calls with Tarmaine and Sam I am still wa... Ver mais
A empresa respondeu
Following the sad passing of our dear friend, I contacted them to see if we could transfer Tony‘s ticket to me so that I could refund his family the cost of the ticket! Throughout the correspondence... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Informações de contacto
Cameo House, 11 Bear Street, WC2H 7AS, London, Reino Unido
- 020 3700 0610
- team@fixr.co
- fixr.co
4,3
Excelente
659 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 79% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Problem solved very quickly
I had ordered tickets for something & I had incorrectly typed the email address. Contacted FIXR & within 24hours they had sorted my problem so quickly
30 de outubro de 2025
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review!
We're pleased to hear that even after incorrectly typing your email address, you contacted FIXR and we had your problem sorted out so quickly within 24 hours. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
rly easy to use
29 de outubro de 2025
Opinião espontânea
Resposta da FIXR
Hi Johrran,
Thank you for your review! We're glad to hear you found the process really easy to use. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Resposta da FIXR
Hi Evie,
Thank you for the review! We're glad to hear you find FIXR great for tickets! We appreciate your feedback.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great quick reply and got the tickets…
Great quick reply and got the tickets that had disappeared of my profile quick enough as I had a party the same day. Thank you Amelia for your help.
23 de outubro de 2025
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you so much for your review!
We're thrilled to hear that our team provided a great quick reply and got your tickets sorted out quickly enough for your party the same day. We appreciate your kind words and are so glad we could help!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Prompt and professional response
Prompt and professional response
Thank you
15 de outubro de 2025
Opinião espontânea
Resposta da FIXR
Hi Richard,
Thank you for your review!
We're so pleased to hear that you experienced a prompt and professional response. We appreciate your kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great for charity events
Great for charity events, I’ve done 2 now with Fixr and it’s just great - plus discounted fees. Super responsive team making end of event pay outs painless! Thank you Amelia!
22 de outubro de 2025
Opinião espontânea
Resposta da FIXR
Hi Zoe,
Thank you so much for this wonderful review!
We're thrilled to hear that FIXR is great for your charity events and that you've had such a positive experience across both.
We're especially pleased that you appreciate the discounted fees and find our team super responsive in making end-of-event payouts painless. That's exactly what we aim for! We appreciate your business and kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Lost tickets
I was able to solve my problem quite quickly. Many thanks to this company.
21 de outubro de 2025
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review!
We're so pleased to hear that you were able to solve your problem quite quickly. We appreciate you taking the time to share your positive feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Resposta da FIXR
Hi Lucy,
Thank you for the review!
We're glad to hear you think our service is cool and really great. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Prompt attention…
Super speedy response and resolution to my query about my tickets which was all down to me misspelling my email address.
12 de outubro de 2025
Opinião espontânea
Resposta da FIXR
Hi Patricia,
Thank you for your review! We're pleased to hear that even though the issue was a misspelling of your email address, you received a super speedy response and resolution to your query. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Very easy to use and easily visible…
Very easy to use and easily visible tickets.
7 de outubro de 2025
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so pleased to hear you found the process very easy to use and that your tickets were easily visible. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Positive experience
Positive experience! My issue was solved very quickly.
2 de outubro de 2025
Opinião espontânea
Resposta da FIXR
Hi Anna,
Thank you for your review!
We're so pleased to hear you had a positive experience and that your issue was solved very quickly. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Cost me £60 to fix their problem
New and unused account got disabled for no reason and support took so long to fix it that it ended up costing me £60 extra because early tickets sold out.
30 de setembro de 2025
Opinião espontânea
Resposta da FIXR
Hi Mo,
Thank you for your review.
We are sincerely sorry to hear about the extremely frustrating experience you had with your account being disabled and the subsequent delay in our support response.
We understand that having a new account disabled for no apparent reason is confusing, and we deeply regret that the time taken to resolve this resulted in you incurring extra costs due to the early tickets selling out. We want to investigate this issue fully.
Please email us directly at team@fixr.co with the email address associated with your account, and we will ensure this matter is urgently reviewed.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I had a wonderful experience with FIXR!!
I had a wonderful experience with FIXR…I had to change the date for my tickets so I emailed the company and received a reply the following day…They were very efficient and emailed me new tickets with the correct date for the Arcadia Earth show in Tampa FL!! The show was fantastic and I was so grateful to FIXR for their prompt response, not to mention saving my money! I would definitely use them again!
28 de setembro de 2025
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a wonderful experience with FIXR.
It's great to know that our team was efficient in getting back to you the following day and providing you with the new tickets for the Arcadia Earth show.
We appreciate your kind words and look forward to having you use our platform again soon!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Very good customer service 👏 very quick…
Very good customer service 👏 very quick response to my query
25 de setembro de 2025
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review!
We're so pleased to hear that you experienced very good customer service and that our response to your query was very quick. We appreciate your kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Don’t buy Harper Freshers club ticket
Paid for the last minute ticket for an event, later saw that (due to 2025 selling out) it was for 2026 freshers week. Arrived at the club who then informed us that the event on Fixr had nothing to do with them and we would have to pay £5 on the door anyway - but couldn’t get in due to the number of people. Phoned fixr twice during the day and sent an email with absolutely no reply. This is at least the second year this had happened with a fake event being listed and Fixr don’t seem to care
26 de setembro de 2025
Opinião espontânea
We've used the platform for many of our…
We've used the platform for many of our events and have had a great experience so far.
25 de setembro de 2025
Opinião espontânea
Resposta da FIXR
Hi Nathaniel,
Thank you for the wonderful review!
We're so pleased to hear that you've used our platform for many of your events and have had a great experience so far. We appreciate your continued business!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Superb
Superb, fast and friendly service. I couldn’t find tickets I had booked. FIXR solved it quickly and with ease. So refreshing. Thank you!
25 de setembro de 2025
Opinião espontânea
Resposta da FIXR
Hi Chris,
Thank you so much for your wonderful review!
We're delighted to hear that you experienced superb, fast, and friendly service when you couldn't find your tickets. Solving your issue quickly and with ease is exactly what we aim for. We appreciate you taking the time to share your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Terrible customer support
Terrible customer support. They do not respond to e-mails and ignore you for weeks.
1 de setembro de 2025
Opinião espontânea
Great for real
24 de setembro de 2025
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you so much for your wonderful review!
We're thrilled to hear that you experienced superb, fast, and friendly service when you couldn't find your tickets. Solving your issue quickly and with ease is exactly what we aim for. We appreciate you taking the time to share your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Resposta da FIXR
Hi Kalum,
Thank you for the review!
We're glad to hear you found the experience very good and easy. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
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