A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account. Expecting a nightmare to resolve our issue of one ticket to many but the service we... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I had an issue with my ticket after the purchase, it did not populate and this stressed me out. I emailed FIXR and within a week my issue was sorted. Which is impressive and it made me feel seen and h... Ver mais
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After receiving an email notification of Dundee festival cancellation on 26th June I immediately requested a refund - 2 weeks later - 3 emails and 2 telephone calls with Tarmaine and Sam I am still wa... Ver mais
A empresa respondeu
Following the sad passing of our dear friend, I contacted them to see if we could transfer Tony‘s ticket to me so that I could refund his family the cost of the ticket! Throughout the correspondence... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Informações de contacto
Cameo House, 11 Bear Street, WC2H 7AS, London, Reino Unido
- 020 3700 0610
- team@fixr.co
- fixr.co
4,3
Excelente
659 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 79% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Resposta da FIXR
Hi Dulcie,
Thank you for the review! We're glad to hear you had a good experience. We appreciate your positive feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
The service was super quick
The service was super quick, I didn’t have to wait ages for an email back! Everyone was super polite and friendly, it came across like they actually wanted to help which was great! Brilliant experience!
20 de novembro de 2025
Opinião espontânea
Resposta da FIXR
Hi Katie,
Thank you so much for your review! We're thrilled to hear that you found the service super quick and that you didn't have to wait ages for an email back.
It's wonderful to know that our team came across as super polite and friendly and genuinely wanted to help. We aim for every interaction to be a brilliant experience, and we appreciate your kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Really responsive on the live chat
Really responsive on the live chat, solved my query really quickly and were really friendly.
14 de novembro de 2025
Opinião espontânea
Resposta da FIXR
Hi Will,
Thank you for your review! We're so pleased to hear that you found our team really responsive on the live chat and that your query was solved quickly and friendly. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Excellent service
Excellent service . I made a mistake when ordering as I entered the wrong email address. I wrote an email and got a response and everything sorted out the same day. Highly recommended
14 de novembro de 2025
Opinião espontânea
Resposta da FIXR
Hi Claire,
Thank you so much for your review!
We're thrilled to hear that you experienced excellent service. We're especially pleased that even after making a mistake with your email address, we were able to get everything sorted out for you the same day. We appreciate your high recommendation!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Really quick response
Really quick response, answered my question in full, very impressive service.
Thanks very much👍🏼
13 de novembro de 2025
Opinião espontânea
Resposta da FIXR
Hi Rob,
Thank you so much for your review! We're thrilled to hear that you experienced a really quick response and that we answered your question in full. We appreciate your kind words about our impressive service!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Easy process and really good customer…
Easy process and really good customer service help
13 de novembro de 2025
Opinião espontânea
Resposta da FIXR
Hi Nicky,
Thank you for your review! We're so pleased to hear you found the process easy and that you received really good customer service help. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I made a silly mistake whilst using the…
I made a silly mistake whilst using the app and when I contacted Fixr they instantly replied and sorted out my issue!
13 de novembro de 2025
Opinião espontânea
Resposta da FIXR
Hi Eva,
Thank you for your review! We're so pleased to hear that even after making a mistake, you contacted us and we instantly replied and sorted out your issue! We appreciate you taking the time to share your feedback.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Prompt reply to my query
I had a query about my tickets for the Discovery Festival in Dundee which I had booked through FIXR and I got a quick reply from Amelia at FIXR confirming that all was OK and giving me the reassurance I needed. Thank you
12 de novembro de 2025
Opinião espontânea
Resposta da FIXR
Hi PB,
Thank you for your review!
We're so pleased to hear that you got a prompt reply to your query about your Discovery Festival tickets. Providing quick reassurance and service is what we always aim for. We appreciate you taking the time to share your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Amelia helped when I had made a…
Amelia helped when I had made a mistake, providing a quick personal response.
31 de outubro de 2025
Opinião espontânea
Resposta da FIXR
Hi Rebecca,
Thank you for your review! We're so pleased to hear that our team was able to help you when you made a mistake, providing a quick personal response. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great experience
My experience with FIXR has been such a great one …. I couldn’t find my tickets to the events so I emailed them and I got my tickets back within few minutes. 😊
29 de outubro de 2025
Opinião espontânea
Resposta da FIXR
Hi Chelsea,
Thank you so much for your review!
We're thrilled to hear that your experience with FIXR has been such a great one. We're so pleased that after emailing us, you got your tickets back within just a few minutes! We appreciate you sharing your positive feedback.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
good
It's easy to get tickets, prices seem fair, and the fees included by the company are not excessive
8 de novembro de 2025
Opinião espontânea
Resposta da FIXR
Hi Seren,
Thank you for your review!
We're pleased to hear that you found it easy to get tickets and that you feel our prices and fees are fair. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
This was Leyland Round Table first time…
This was Leyland Round Table first time using FIXR for our annual Bonfire and Fireworks event and we were genuinely impressed. From the moment we got in touch, the team were knowledgeable, approachable and incredibly supportive they really took the time to guide us through the process. Everything was smooth and stress-free, and their professionalism shone throughout. A great team providing a truly seamless service. Highly recommended!
5 de novembro de 2025
Opinião espontânea
Resposta da FIXR
Hi Carl,
Thank you so much for this wonderful review! We are absolutely thrilled to hear that Leyland Round Table's first experience using FIXR for your annual Bonfire and Fireworks event was such a success.
It means a lot to us that you found our team knowledgeable, approachable, and incredibly supportive, taking the time to guide you through the process. Ensuring everything is smooth and stress-free for our event organisers is exactly what we aim for.
We appreciate you calling us a great team providing a truly seamless service. We look forward to supporting your future events!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Resposta da FIXR
Hi Austin,
Thank you for the review!
We're pleased to hear you had a great experience and that the process was really smooth. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Lost tickets replaced promptly
Amelia resolved our problem promptly when we couldn’t find our tickets. Excellent customer service!
4 de novembro de 2025
Opinião espontânea
Resposta da FIXR
Hi Martin,
Thank you for your review!
We're so pleased to hear that our customer service team was able to resolve your problem promptly and replace your lost tickets. We appreciate you recognizing our excellent customer service!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great platform for setting up events
Great platform for setting up events, support team is super responsive :)
6 de novembro de 2025
Opinião espontânea
Resposta da FIXR
Hi Tom,
Thank you for your review!
We're so pleased to hear that you find FIXR a great platform for setting up events and that you find our support team super responsive! We appreciate your feedback.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Customer service partnered with me as…
Customer service partnered with me as the consumer to remedy a scheduling issue I had with purchased tickets. Hayley-Ann is 5 star!
3 de novembro de 2025
Opinião espontânea
Resposta da FIXR
Hi CP,
Thank you so much for this wonderful review!
We're thrilled to hear that our customer service team "partnered" with you to remedy your scheduling issue. We aim to provide helpful and supportive service, and we truly appreciate your kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
The ticket protection is a scam
The ticket protection is a scam, absolutely no point paying extra, you'll just be more out of pocket if you cant attend an event due to illness.
They deliberately make it nearly impossible to get a refund.
31 de outubro de 2025
Opinião espontânea
Resposta da FIXR
Hi Jack,
Thanks for your review!
We’re sorry to hear that your refund application with TicketPlan was unsuccessful. As TicketPlan is a separate refund protection provider, FIXR does not have control over their decisions or policies. If you believe your claim was unfairly rejected, we would recommend reaching out to TicketPlan directly for further clarification or to appeal their decision.
You can contact TicketPlan at refunds@ticketplangroup.com.
We appreciate your understanding, and we’re sorry we’re unable to assist further in this case.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Easy to use and lots of offers
31 de outubro de 2025
Opinião espontânea
Resposta da FIXR
Hi Abby,
Thank you for your review!
We're pleased to hear you found the process easy to use and appreciate the lots of offers available. We value your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Very helpful staff
Very helpful staff. Sorted my issue out immediately
31 de outubro de 2025
Opinião espontânea
Resposta da FIXR
Hi Lisa,
Thank you for your review!
We're so pleased to hear that our staff was very helpful and sorted your issue out immediately. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Resposta da FIXR
Hi there,
Thank you for your review!
We're thrilled to hear that you experienced excellent customer service. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
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