A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account. Expecting a nightmare to resolve our issue of one ticket to many but the service we... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I had an issue with my ticket after the purchase, it did not populate and this stressed me out. I emailed FIXR and within a week my issue was sorted. Which is impressive and it made me feel seen and h... Ver mais
A empresa respondeu
After receiving an email notification of Dundee festival cancellation on 26th June I immediately requested a refund - 2 weeks later - 3 emails and 2 telephone calls with Tarmaine and Sam I am still wa... Ver mais
A empresa respondeu
Following the sad passing of our dear friend, I contacted them to see if we could transfer Tony‘s ticket to me so that I could refund his family the cost of the ticket! Throughout the correspondence... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Informações de contacto
Cameo House, 11 Bear Street, WC2H 7AS, London, Reino Unido
- 020 3700 0610
- team@fixr.co
- fixr.co
4,3
Excelente
659 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 79% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Excellent service from Tremaine
Excellent service from Tremaine at FIXR. Couldnt have been more helpful. Thanks so much - really looking forward to Farmfest 2026 complete with our two little doggies! Nick
24 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! We are so glad we could assist with your booking and provide a prompt response.
It is great to know that you found the process easy and that the team went above and beyond to help with your query.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Tramaine was very helpful and sorted my…
Tramaine was very helpful and sorted my query out efficiently.
17 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! We are so pleased to hear your query was handled efficiently.
It is great to know our team provided helpful support to get everything sorted. We appreciate the feedback!
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Quick response
Quick response to my query and easy to purchase tickets
17 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review!
We are so pleased to hear that your query was handled quickly and that you found the ticket purchase process easy.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Prompt response and resolution
I had an issue with the app not functioning correctly and logged a ticket. with prompt response I was told the issue had been fixed and to try the app again. Problem solved.
16 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
thank you for the review! We are so pleased to hear the app issue was resolved quickly for you.
It is great to know our team provided a prompt response and got you back up and running. We appreciate the feedback!
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Paid for tickets to an event
Paid for tickets to an event, but didn't receive them,or confirmation that they had been paid for, I had proof of my purchase, and contacted fixr, they dealt with this swiftly and in a friendly manner, and the situation was resolved.
13 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that the issue with your tickets was resolved quickly and that our team was able to assist you in a friendly and efficient manner. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
So helpful
So helpful! I was a bit of a clutz and gave the wrong email for a confirmation of a ticket and the team were so so helpful!
27 de fevereiro de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that the issue with your confirmation email was resolved smoothly and that our team was able to assist you helpfully throughout. We appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Excellent service
I made a mistake with my booking and they rectified it without question. I can highly recommend this company.
12 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your booking issue was resolved quickly and smoothly. We truly appreciate your kind feedback and recommendation.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I lost my tickets
I lost my tickets, and they were promt and very patient helping me find them.
10/10 recommend.
16 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that our team was able to assist you in locating your tickets and that the process was handled promptly and patiently. We truly appreciate your kind feedback and recommendation.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Luke Combs tickets.
I made a big mistake and it was rectified by a great team.
16 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your issue was resolved smoothly and that our team was able to assist you quickly. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
SCAMMERS!!!
21 de fevereiro de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your feedback. We're sorry to hear about your experience and would like to look into this for you.
We're happy to help resolve any issues, so please could you share the email address you used to contact us? This will allow us to investigate further and assist you as quickly as possible.
We look forward to hearing from you.
Best Regards,
Team FIXR
Really great experience
Really great experience, very quick response to my query, very helpful and knowledgeable… all in all a great experience!!
11 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your query was handled quickly and that our team was helpful and knowledgeable. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that the process was quick and personable. We appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Helpful staff
Helpful staff - Hayley Ann was quick to issue my refund when i duplicated my purchase.
11 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund was processed quickly and smoothly. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Very helpful team
What a helpful team , they respond as soon as possible and they make sure they give u full information
I really love it
Thank u for ur help
11 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that our team was able to respond quickly and provide you with all the information you needed. We appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Had a query around some tickets…
Had a query around some tickets purchased and was helped very quickly with helpful advice, good customer service on display
11 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your query was handled quickly and that you received helpful advice. We appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Resolve issues effectively
Fixr took over the management of tickets from an event that I originally bought tickets for from the actual event organiser. At times it has seemed like the interface between the two companies has been a bit clumsy but each time I have contacted Fixr they have responded and resolved the issue. The people sending emails seem to be polite and friendly
10 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that any issues were resolved quickly and that our team was polite and friendly throughout. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Ticket Enquiry
The feedback I received from Tramaine on the uncertainty I had really left me at ease. Response time is great as well. Keep it up Team FIXR. 👏
9 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that our team was able to put your mind at ease and that you were pleased with the quick response time. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
refund
I couldn’t make it to an event I had paid for and was unable to sell the ticket. I wasn’t sure if it was possible to get a refund at all but when I reached out to customer service they were responsive and helpful and simply asked for proof that the event organiser authorised the refund. I really appreciated the support and I got a full refund after a few emails, thank you specifically Amelia, Fixr.
28 de fevereiro de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that the process was clear and that our team was able to assist you with your refund smoothly and efficiently. We appreciate your kind feedback
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Great Customer Service!
Great platform.
We had an issue with our account, and it was quickly resolved when we needed it to be. Customer service was fantastic.
6 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so pleased to hear that you’re enjoying the platform.
We're happy to hear that the issue with your account was resolved quickly and that you had a fantastic experience with our customer support team. We appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I had a great experience with getting…
I had a great experience with getting help with a refund. I got helpful emails within ours.
5 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so pleased to hear that you had a great experience with our support team.
We're happy to hear that your refund query was handled quickly and that you received helpful responses within a short time. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
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