A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account. Expecting a nightmare to resolve our issue of one ticket to many but the service we... Ver mais
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Leia as opiniões dos outros
I had an issue with my ticket after the purchase, it did not populate and this stressed me out. I emailed FIXR and within a week my issue was sorted. Which is impressive and it made me feel seen and h... Ver mais
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After receiving an email notification of Dundee festival cancellation on 26th June I immediately requested a refund - 2 weeks later - 3 emails and 2 telephone calls with Tarmaine and Sam I am still wa... Ver mais
A empresa respondeu
Following the sad passing of our dear friend, I contacted them to see if we could transfer Tony‘s ticket to me so that I could refund his family the cost of the ticket! Throughout the correspondence... Ver mais
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Informações sobre a empresa
Escrito pela empresa
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Informações de contacto
Cameo House, 11 Bear Street, WC2H 7AS, London, Reino Unido
- 020 3700 0610
- team@fixr.co
- fixr.co
4,3
Excelente
659 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 79% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Great experience today with an email…
Great experience today with an email query. Speedy reply asking for more info which I forgot to add. Query resolved within 3 hours. Would recommend. First time using FIXR, haven’t been to the event yet but I would defo use again based on today's experience.
20 de abril de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! It’s great to hear that your first experience with us has been such a positive one.
We're glad our team could jump on your query and get everything resolved for you in just a few hours. We hope you have a fantastic time at your event, and we look forward to helping you out again in the future!
If you need anything else, don’t hesitate to reach out.
Best Regards,
Team FIXR
Really excellent customer support from…
Really excellent customer support from the team at FIXR when I needed it. Shout out to Hayley-Ann in particular. Thank you.
13 de abril de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that you received excellent support when you needed it. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I couldn't find my tickets
I couldn't find my tickets, I message customer services they were very helpful I now have my tickets sent in a link x
8 de abril de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! It’s great to hear that our team was able to help you locate your tickets and get that link sent over to you so quickly.
We're glad we could get everything sorted so you're all set for your event.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Very prompt service
Very prompt service. Unable to see a response when I bought my tickets for the Christmas Orchestra. Amelia responded very quickly to my email and sorted it out straight away ☺️
8 de abril de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your ticket issue was resolved quickly and efficiently. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Great Event!
Bought tickets months ago for the March 21st Hamilton date. Closer to event I couldn't find my e-tickets in my e-mail. Got hold of a FIXR agent and...BOOM! Had a quick response and my tickets. Event location was very cool. Not too sure they did so much of the 80's or 90's but the crowd was probably more suited for the 2000's because they were all born in the 2000's! I was for sure one of the older women at the event getting her groove on! It was a rush and reminded me of how much I used to club. I still love to dance and feel everyone's joy on the dance floor. (not in a pervy way) lol.
21 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your ticket issue was resolved quickly and that you enjoyed the event — it sounds like you had an amazing time on the dance floor! We truly appreciate your kind feedback and love hearing about the joy our events bring.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
We booked two tickets for an event and…
We booked two tickets for an event and it seems when we made the booking it overlapped with another booking and the tickets were no longer available. The money from my account had already gone off my account. We managed to book other tickets and emailed FIXR for a refund of the tickets. The team was helpful and responded to my email and assured me that the funds would be refunded. The turn around time for the refund was 3-12 business days and the payment was made within 3 days.
28 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! We are so pleased to hear that our team was able to resolve the booking overlap and process your refund so quickly.
It is great to know that the funds were back with you within three days and that you were still able to get your tickets for the event. We're glad we could make the process smooth for you!
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Great Service
Very prompt response to my service request for a gig tickets refund. Excellent email comms too!
27 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
This is exactly what we like to hear!
We aim to make our support as fast and seamless as the booking process itself. Thanks for the great feedback and for choosing FIXR!
Best Regards,
Team FIXR
Great customer service
I requested a refund for an event I was unable to attend due to an illness in my family. Amelia in customer service helped brilliantly and the refund was organised
29 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for sharing your experience. We are so sorry to hear about the illness in your family and hope everyone is doing better now.
We’re glad Amelia could help make the refund process one less thing for you to worry about during a difficult time. Take care, and we hope to see you at an event in the future.
Best Regards,
Team FIXR
I had an issue with receiving my…
I had an issue with receiving my tickets. It was dealt with by FIXR very promptly and efficiently. Very courteous and pain free experience
31 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! We are so pleased to hear that your ticket issue was resolved promptly and efficiently.
It is great to know that you had a courteous and pain-free experience with our team.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Easy to purchase tickets
Easy to purchase tickets - I required a refund for a single ticket from my order and it was processed without further questions which I really appreciated
31 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! We are so pleased to hear that you found the purchasing process easy and that your refund was handled smoothly.
It is great to know that our team could make the process straightforward and hassle-free for you.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Extremely helpful customer service
Extremely helpful customer service when I made a mistake on booking the wrong time slot for an event. Resolved quickly with no issues at all. 100% recommend and would use again to purchase tickets.
30 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! We are so pleased to hear that our team could help you quickly resolve the booking mistake.
It is great to know the service made you feel confident in using us again. We appreciate the high recommendation!
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I purchased a ticket for an event and…
I purchased a ticket for an event and on the 27 they sent me an email saying they’ll give me my refund after 2-3 working days but now I haven’t go it
27 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
We apologize for the delay in your refund appearing. We want to make sure this is resolved for you right away. Please get in touch with our support team at team@fixr.co with your ticket details so we can investigate exactly where the hold-up is.
Thank you for your patience!
Best Regards,
Team FIXR
Resposta da FIXR
Hi There,
Thank you for the fantastic review! We pride ourselves on providing fast and friendly customer service, and we're thrilled we could help you out.
We hope you have a great time at your event!
Best Regards,
Team FIXR
Helpful, fast customer service
I booked my tickets in an email I could no longer access. I messaged FIXR and they were so helpful, very fast response and very friendly. I highly recommend due to the great customer service very happy customer 💜😊😊🩷
23 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi There,
Thank you for the wonderful review! We're thrilled to hear you had a great experience with our customer service team.
Providing fast and friendly support is a top priority for us at FIXR, and we’re glad we could help you get back to your tickets. Enjoy your event!
Best Regards,
Team FIXR
Change of tickets
I had the most amazing experience. I booked the wrong time by mistake and they were able to change my ticket within 24 hours. It was so easy and so quick. So happy with Fixr. I was helped by Tramaine, who was the absolute best!
27 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi There,
Thank you for the fantastic feedback! We aim to make ticket management as seamless as possible, and it’s great to hear that our team was able to assist you so quickly.
We’ve shared your shout-out with Tramaine and look forward to seeing you at your next event!
Best Regards,
Team FIXR
I got a super fast response to a…
I got a super fast response to a stressful situation and was helped by a human being!
25 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! We are so pleased we could provide a fast response to help with your stressful situation.
It is great to know you appreciated the human touch from our support team.
We appreciate the feedback. If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Had a query re my tickets on App so…
Had a query re my tickets on App so emailed customer services . Very fast response which answered my query .
Very impressed
25 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! We are so pleased to hear your query was answered quickly and effectively.
It is great to know you were impressed with our app support and service. We appreciate the feedback!
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
They respond to queries asap
They respond to queries asap, they also communicated clearly and assisted me with an issue I had.
25 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! We are so pleased to hear that your query was handled quickly and with clear communication.
It is great to know our team provided the assistance you needed to get your issue resolved.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Prompt response to an issue - good customer service
Booked tickets for a Christmas event through FIXR. Very easy operation with tickets landing by email immediately after purchase. Had a small issue with my booking which FIXR replied to very promptly, even though my query was really one for the event organiser rather than the ticketing agent,
23 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! We are so glad we could assist with your booking and provide a prompt response.
It is great to know that you found the process easy and that the team went above and beyond to help with your query.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I had an issue with a failed transfer…
I had an issue with a failed transfer ticket process and had to get in touch with the support team and they were very helpful. They were able to help me get the ticket that was lost in the process. Now I have all my tickets and excited to attend the event. The agents that helped me were so kind, patient and helpful. I’m pretty happy with their customer service. Once again, thank you so much.
19 de março de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! We are so pleased to hear that our team was able to recover your lost ticket and provide kind, patient support.
It is wonderful to know you are all set for your event and happy with the customer service experience.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
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