FlightGuru Opiniões 

378
•
TrustScore: 2.5 em 5

2,3

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Unexpected fees when booking. Also when the airline changed my flight within a few minutes, they claimed to have to reissue tickets and charged a fee I was unaware of for $50. Avoid this booking agent... Ver mais

Classificada 1 em 5 estrelas

It is such a scammer ! Be aware ! I booked a ticket with this agency and I received the confirmation email already. Then , the guy names Mike sent the other mail for declining booking as they couldn... Ver mais

Classificada 5 em 5 estrelas

Jason is the man to sort out your flights. Two years ago, i spoke to him about sorting our flight tickets out for our trip around America. We flew from London, to Miami, Los Angeles, Las Vegas... Ver mais

Classificada 5 em 5 estrelas

EXCELLENT SERVICE- Flights cancelled because of IRAN problems/airspace shut etc. tried very hard numerous times over several calls to help me with airline/alternative future flights etc- but decided i... Ver mais

Informações sobre a empresa

  1. Viagens e férias

Escrito pela empresa

Flight Guru is a flight booking engine that focuses on cheap business class & first class flights. Save thousands when flying internationally to London, Paris, Rome and more...


Informações de contacto

2,3

Mau

TrustScore: 2.5 em 5

378 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,3

Todas as opiniões

(378)

8 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The flight tax

This flight ticket tax charge and refund were new to me when I booked tickets online. I was kind of hesitant to do it beginning but your traveler help desk made me trust the process. So I have booked the ticket successfully. I am very happy about your service and I will purchase tickets from your site again.

1 de março de 2023
Classificada 1 em 5 estrelas

Can't book your flight? Still going to charge you!

Their pricing data is not up to date. Booked flights through FlightGuru only to have it cancelled 2 hours later. What's worse though is that they still fully processed the charge to my credit card. While they state that it could take several days for a refund, the charge should have never been fully processed to begin with if they didn't even process the tickets. This place is shady.

Edit:
I see the reply below, but want to reiterate. They didn't just place a hold on my card, they fully charged me even though they never completed a booking. I had to call a week later to inquire about my refund - it was not immediate.

26 de fevereiro de 2023
Opinião espontânea
logótipo da FlightGuru

Resposta da FlightGuru

Dear customer, we apologize that we could not fulfill your order due to the fare being expired, we did refund your purchase right away though receipt of funds depends on bank processing times.

Classificada 5 em 5 estrelas

No seat selection

My complaint is that I chose to select a seat preferences because I hate sitting in between people. A couple days after I booked I received an email saying I would be reimbursed for the seat preferences because they can’t do that at this time and I will have to get a seat selected at the airport. So now I can’t cancel my flight and rebook with another company. Last time something like this happened I was stuck in between two people on a long international flight. Praying there will be a window or isle seat available. But will never book with them again unless I can pick my own seats.
Edit: they contacted me and were able to get me set up with my seat preference. I really appreciate them getting in contact with me on this matter! Great customer service!

19 de fevereiro de 2023
Classificada 5 em 5 estrelas

Booked Flight from Amsterdam to New York fo Spring

First time user. Site was easy and flight was a wonderful price. The ticket showed up on KLM site within a week and other information clearly stated. SO far five stars for ease of booking!

I will write again in May after I have taken the flight. I am a bit concerned about seat assignment being made at time of departure, and worried I will be bumped

15 de fevereiro de 2023
Classificada 5 em 5 estrelas

good customer service

Thanks to the Sales Manager Sheena to help me understand what happened. After using their booking site, their customer service is a very good and very fast reply my question. Thanks a lot!

13 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Thank you!

Thank you for offering a razonable airfare ticket price for my trip back home. The circumstances required to book a ticket as fast as possible and your company provided an appropriate solution.

5 de fevereiro de 2023
Classificada 5 em 5 estrelas

Customer Care

I could not contact customer service two days ago due to technical glitch to inquire about a detail in my bill, and today, Mr. Zach, the manager, contacted me to answer my question; he also mentioned that the technical team is aware of the glitch and they will fix it. Mr. Zach was kind to give me his personal number to call if I have any problem with my flight booking with FlightGuru. My 5 stars for easy booking and customer care, and I surely recommend FlightGuru to my friends and relative.

8 de fevereiro de 2023
Opinião espontânea

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