Unexpected fees when booking. Also when the airline changed my flight within a few minutes, they claimed to have to reissue tickets and charged a fee I was unaware of for $50. Avoid this booking agent... Ver mais
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Leia as opiniões dos outros
It is such a scammer ! Be aware ! I booked a ticket with this agency and I received the confirmation email already. Then , the guy names Mike sent the other mail for declining booking as they couldn... Ver mais
Jason is the man to sort out your flights. Two years ago, i spoke to him about sorting our flight tickets out for our trip around America. We flew from London, to Miami, Los Angeles, Las Vegas... Ver mais
EXCELLENT SERVICE- Flights cancelled because of IRAN problems/airspace shut etc. tried very hard numerous times over several calls to help me with airline/alternative future flights etc- but decided i... Ver mais
Informações sobre a empresa
Escrito pela empresa
Flight Guru is a flight booking engine that focuses on cheap business class & first class flights. Save thousands when flying internationally to London, Paris, Rome and more...
Informações de contacto
Estados Unidos da América
- flightguru.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good luck and timing
I found the best deal it only took a…
I found the best deal it only took a few minutes and it was easy to book
The flight tax
This flight ticket tax charge and refund were new to me when I booked tickets online. I was kind of hesitant to do it beginning but your traveler help desk made me trust the process. So I have booked the ticket successfully. I am very happy about your service and I will purchase tickets from your site again.
It was easy to book and confirm a…
It was easy to book and confirm a flight, not to mention the price was phenomenal!
Can't book your flight? Still going to charge you!
Their pricing data is not up to date. Booked flights through FlightGuru only to have it cancelled 2 hours later. What's worse though is that they still fully processed the charge to my credit card. While they state that it could take several days for a refund, the charge should have never been fully processed to begin with if they didn't even process the tickets. This place is shady.
Edit:
I see the reply below, but want to reiterate. They didn't just place a hold on my card, they fully charged me even though they never completed a booking. I had to call a week later to inquire about my refund - it was not immediate.

Resposta da FlightGuru
Very easy to search for flights and we…
Very easy to search for flights and we got great prices
No seat selection
My complaint is that I chose to select a seat preferences because I hate sitting in between people. A couple days after I booked I received an email saying I would be reimbursed for the seat preferences because they can’t do that at this time and I will have to get a seat selected at the airport. So now I can’t cancel my flight and rebook with another company. Last time something like this happened I was stuck in between two people on a long international flight. Praying there will be a window or isle seat available. But will never book with them again unless I can pick my own seats.
Edit: they contacted me and were able to get me set up with my seat preference. I really appreciate them getting in contact with me on this matter! Great customer service!
Your help desk does not works
Your help desk does not works. I asked many questions and any weren’t response.
you found a fare that was significantly…
you found a fare that was significantly less that what I was quoted when dealing directly with the airline
Booked Flight from Amsterdam to New York fo Spring
First time user. Site was easy and flight was a wonderful price. The ticket showed up on KLM site within a week and other information clearly stated. SO far five stars for ease of booking!
I will write again in May after I have taken the flight. I am a bit concerned about seat assignment being made at time of departure, and worried I will be bumped
I was looking for a last minute flight…
I was looking for a last minute flight from Toronto to Houston. The other sites were giving me a price of at least 35% more. I booked with flightguru. Excellent experience.
Fast & attentive customer service
Customer services was really fast, attentive and warm! Thanks Tyler!!
The website was easy to work with
The website was easy to work with, my choices were clear and I was able to find and book the flight I wanted at a very good price.
good customer service
Thanks to the Sales Manager Sheena to help me understand what happened. After using their booking site, their customer service is a very good and very fast reply my question. Thanks a lot!
Thank you!
Thank you for offering a razonable airfare ticket price for my trip back home. The circumstances required to book a ticket as fast as possible and your company provided an appropriate solution.
It was easy to use
Everything was fast and understandable
Customer Care
I could not contact customer service two days ago due to technical glitch to inquire about a detail in my bill, and today, Mr. Zach, the manager, contacted me to answer my question; he also mentioned that the technical team is aware of the glitch and they will fix it. Mr. Zach was kind to give me his personal number to call if I have any problem with my flight booking with FlightGuru. My 5 stars for easy booking and customer care, and I surely recommend FlightGuru to my friends and relative.
You got us the flights we wanted…well done
You got us the flights we wanted although we were confused about the tax refund.
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