J'ai commandé en ligne à 17 h bouquet +gift pour l'anniversaire de ma fille qui habite Londres, le tout a été livré à 22 h le jour même alors que la plupart des fleuristes consultés ne livraient que... Ver mais
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Leia as opiniões dos outros
Sceptical booking these flowers. However They were lovely. Very quick delivery. Plenty of emails confirming order/dispatch and delivery. 25 mins over dispatch time but extremely pleased especially... Ver mais
What a gorgeous bunch of flowers delivered super quickly too! I’ve dropped a star because unfortunately they didn’t last very long despite changing water daily. Such a shame as they were so lovely w... Ver mais
This "High level customer service" called big shit made my worst day in my life. Ordered 16:25 yesterday 50roses to get delivered before 8pm( on website saying if order done before 5pm the same day d... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Flower Station is a 24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!
Informações de contacto
55 Park Road, NW1 6XU, London, Reino Unido
- +442077247525
- info@flowerstation.co.uk
- flowerstation.co.uk
4,2
Bom
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 89% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Wow what a lovely experience honestly…
Wow what a lovely experience honestly staff were so kind and warm and helpful - elena was sooooo kind and helpful and attentive she was patient and a pleasure
1 de fevereiro de 2026
Opinião espontânea
Such lovey bespoke service !
Such lovey bespoke service !! Couldn’t recommend this place more. Elena was amazing 🩷🩷
1 de fevereiro de 2026
Opinião espontânea
I was a bit hesitant to order..
I was a bit hesitant to order from this shop because of the mixed reviews but I’m really glad I did. I placed an order, selected a delivery date and it arrived within the expected timeframe. The service was reliable and smooth. I haven’t seen the flowers in person but they looked great in the proof of delivery. Thank you Flower Station!
25 de janeiro de 2026
Opinião espontânea
Great flowers and service
23 de janeiro de 2026
Opinião espontânea
Very friendly service
Very friendly service. Would come back and recommend to my friends
18 de janeiro de 2026
Opinião espontânea
Excellent service and lovely bouquet. Highly recommend
Excellent.
We are extremely happy with the service and the bouquet we recieved was lovely. I will definitely order from here again.
I also thought it was really great value.
Recommend!
17 de janeiro de 2026
Opinião espontânea
Great experience
Recipient loves the arrangement. I appreciate the excellent communication and handling of this order, small as it was. I couldn't have hoped for a better experience, start to finish.
9 de janeiro de 2026
Opinião espontânea
Resposta da Flower Station
Dear Meredith,
Thank you so much for your kind words! We are thrilled to hear the recipient loved the arrangement and that you had such a positive experience with us. No order is ever too small, and we truly appreciate you taking the time to share your feedback. We look forward to helping you again in the future!
Best regards,
Customer Support Team
This company is advertised as…
This company is advertised as international flower delivery, allows you to fill in your details with an international delivery address, takes your money and then emails 24 hours later to say they do not do international delivery - Google even advertised them for international flower delivery - avoid
4 de janeiro de 2026
Opinião espontânea
Resposta da Flower Station
Dear Customer,
Thank you for your valuable feedback.
Please note that we do not offer international deliveries at the moment. On our delivery page we state our availability for our delivery services. Namely the Same-day one for London addresses and the Next-day delivery service for the rest of the UK.
Additionally, upon entering an address that is outside mainland UK you immediately were notified with a "Recipient Address Alert" stating the following:
"Please provide a valid UK delivery address. We currently deliver within the UK only. Orders to non-UK addresses can’t be processed and will be subject to a refund fee."
However, this alert was not heeded and the order was still placed which culminated in us contacting you and cancelling the order with your confirmation.
Kind regards,
Alex
Resposta da Flower Station
Dear Bohdan,
We are happy to hear you had a great experience, thanks for the review!
Best regards,
Customer Support Team
Resposta da Flower Station
Dear Zaid,
Thanks for taking the time to share your feedback! It means a lot to us.
Best regards,
Customer Support Team
Great flowers and even better customer…
Great flowers and even better customer service from Samip. Would highly recommend.
30 de dezembro de 2025
Opinião espontânea
Resposta da Flower Station
Thanks, Toristemofe! We are thrilled you had a great experience.
Best regards,
Customer Support Team
Had an extremely helpful experience…
Had an extremely helpful experience from Iris with making a bouquet. A wonderful job and everyone is lovely.
24 de dezembro de 2025
Opinião espontânea
Resposta da Flower Station
So glad you enjoyed it, Reece! We look forward to seeing you again.
Best regards,
Customer Support Team
Very upset
I come here all the time and this time i had the worst experience ever. Normally all the staff are so friendly but this time i felt like i was a criminal. The guy kept giving me dirty looks I am a regular customer.He was rushing me into making decisions wasn’t being polite and kept staring around. Normally when I come I have such a pleasant chat and enjoy buying flowers this time it was different.
23 de dezembro de 2025
Opinião espontânea
Resposta da Flower Station
Dear Mohammed,
Thank you for sharing your feedback, and we are genuinely sorry to hear that this visit did not reflect the experience you have come to expect from us.
We take great pride in offering a welcoming, friendly, and relaxed environment, so it’s disappointing to hear that you felt uncomfortable or rushed on this occasion. This is certainly not the level of service we aim to provide.
Your comments have been shared with our team so we can address this internally and ensure every customer feels valued, respected, and at ease when visiting us. We truly appreciate your continued support and hope you will allow us the opportunity to provide you with the pleasant experience you are familiar with on your next visit.
Thank you again for bringing this to our attention.
Best,
Customer Service Team
Wonderful Christmas trees
Cannot recommend highly enough for Christmas trees. I bought a last minute one on 22nd December and didn't expect much for £31 (including free same day delivery). Had a wonderful surprise when the 5 ft tree I ordered was generously sized (over 5'6) and a lovely shape with even, bushy branches (I am picky and usually purchase in-person). Fabulous tree and experience, as good as (/better than) any of the premium £80+ trees I've bought in previous years.
22 de dezembro de 2025
Opinião espontânea
Resposta da Flower Station
Dear Rachel,
Appreciate the love, it means a lot to us! Hope to serve you again soon.
Best regards,
Customer Support Team
I had a great experience with Iris
I had a great experience with Iris. She was extremely helpful, friendly, and knowledgeable, and helped me choose the perfect flowers. The arrangement was stunning and clearly made with care. Highly recommend this flower shop for both the service and quality.
15 de dezembro de 2025
Opinião espontânea
Resposta da Flower Station
Dear Neelam,
Thank you so much for your kind words! We are thrilled to hear you had such a great experience with Iris. She will be happy to know her care and expertise made a difference. We truly appreciate your recommendation and look forward to helping you again in the future.
Best regards,
Customer Support Team
Poor customer service !
I ordered flowers on Tuesday November 25th for delivery on Friday December 5th , to commemorate a loved one’s death a year before . I received tracking information on Thursday 4th to say they were on the way. Further tracking information related that the delivery was delayed and would be delivered the next working day . The next working day would be Monday 8th December . Not only was this useless , flowers are a perishable item . After emailing Flower station I received an email from the company on December 6th , somewhat apologising but DHL had let them down on numerous orders and they would like to send an upgraded order for Tuesday delivery but I needed to respond by Monday at 2pm and they had managed to get the original order discarded as the flowers are a perishable item . I responded that I would accept their offer on Saturday 6th December.
The original order arrived on Monday 8th , wilted and disheveled and no further order arrived on Tuesday 9th or any other day this week.
I have not received any further communication , I have now requested an immediate refund .
Don’t use this company for guaranteed deliveries because they certainly can’t guarantee anything !
5 de dezembro de 2025
Opinião espontânea
Resposta da Flower Station
Dear Sonia,
Thank you for taking the time to share your experience, and we’re truly sorry for the additional distress this caused on such a sensitive and important occasion.
Unfortunately, the original shipment was delayed by our partnered courier, which is not the level of service we expect or promise. When this was brought to our attention, we arranged a redelivery as quickly as possible. Regrettably, that redelivery was damaged in transit, and as soon as this was confirmed, a full refund was issued.
We fully understand your frustration. Flowers are a perishable and time-sensitive product, particularly when ordered for a commemorative date. While courier delays are outside of our direct control, we recognise that the responsibility ultimately sits with us, and we’re very sorry that this order did not reach you in the condition or timeframe intended.
Thank you for your patience while this was resolved, and again, our sincere apologies for the inconvenience and disappointment caused.
Kind regards,
Alex
Super helpful
Super helpful, friendly and great service! Big shout out to to Mohammed and Alex!!
1 de dezembro de 2025
Opinião espontânea
Resposta da Flower Station
Dear Danielle,
We truly appreciate your positive feedback. Thanks for choosing us!
Best regards,
Customer Support Team
Brilliant service and wonderful product…
Brilliant service and wonderful product 😁 highly recommend
11 de dezembro de 2025
Opinião espontânea
Resposta da Flower Station
Dear SB,
Thanks for taking the time to share your feedback and for choosing us!
Best regards,
Customer Support Team
My daughter said her flowers were the…
My daughter said her flowers were the most beautiful she’s ever received!
1 de dezembro de 2025
Resposta da Flower Station
Dear Brandi,
Thank you so much! We are delighted to hear your daughter loved the flowers. It truly means a lot to us.
All the best,
Customer Support Team
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