Flower Station Opiniões 

3529
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

J'ai commandé en ligne à 17 h bouquet +gift pour l'anniversaire de ma fille qui habite Londres, le tout a été livré à 22 h le jour même alors que la plupart des fleuristes consultés ne livraient que... Ver mais

Classificada 5 em 5 estrelas

Sceptical booking these flowers. However They were lovely. Very quick delivery. Plenty of emails confirming order/dispatch and delivery. 25 mins over dispatch time but extremely pleased especially... Ver mais

Classificada 4 em 5 estrelas

What a gorgeous bunch of flowers delivered super quickly too! I’ve dropped a star because unfortunately they didn’t last very long despite changing water daily. Such a shame as they were so lovely w... Ver mais

Classificada 1 em 5 estrelas

This "High level customer service" called big shit made my worst day in my life. Ordered 16:25 yesterday 50roses to get delivered before 8pm( on website saying if order done before 5pm the same day d... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Entrega de flores
  2. Floricultura
  3. Mercado de flores

Escrito pela empresa

Flower Station is a 24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 89% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(3529)

255 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Beautifully made

Beautifully made, exactly as the picture I showed and made the changes I requested. Packaging was also very elegant.

24 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered only to be told that my london…

Ordered only to be told that my london location was too far for same day delivery. They shouldn’t make this promise if they can’t meet it.

16 de fevereiro de 2026
Opinião espontânea
logótipo da Flower Station

Resposta da Flower Station

Dear Customer,

Thank you for your review.

Our same-day delivery service is available only within London postcodes, which are clearly outlined on our website together with the full list of areas that fall within our delivery zone.

In this particular case, the delivery address provided on the order was not located within a London postcode covered by our same-day delivery area. As a result, our team contacted you promptly to explain the situation before processing the order. Following this conversation, the order was cancelled in accordance with your instructions.

We always aim to be transparent about our delivery coverage so customers can check whether their postcode falls within the eligible same-day area prior to placing an order.

Thank you again for your feedback.

Kind regards,

Alex

Classificada 5 em 5 estrelas

I came in to buy flowers for my…

I came in to buy flowers for my boyfriend for Valentine’s Day, and I was a little nervous about choosing the right bouquet. Even though it was a very busy time, Iris & moni💕and the owner were incredibly kind and patient with me. They really took the time to help, and the bouquet turned out absolutely beautiful. I’m so grateful for their care and professionalism. Highly recommend!

13 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I ordered flowers online from the USA…

I ordered flowers online from the USA to be delivered to a family member in London, and the entire experience was seamless. The arrangement was absolutely beautiful — fresh, elegant, and thoughtfully put together.

The delivery was right on time, and the service was excellent from start to finish. It gave me so much peace of mind being able to trust a florist abroad with something so special. I highly recommend them for anyone sending flowers internationally!

13 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Luxury bouquet delivered incomplete

Luxury bouquet delivered incomplete – refusal to honour consumer rights
I received a “luxury bouquet of 51 roses”. On delivery, two of the stems had no flower heads attached, despite being cleanly cut to the correct height.
I contacted the company immediately, within their stated time limits, and provided clear photographs. Rather than arranging a replacement or refund, the company suggested the damage may have occurred during delivery and later argued that fresh flowers are exempt from full consumer protection because they are perishable.
They relied on the Consumer Contracts Regulations 2013 to refuse a full refund, despite the issue being a defect present at delivery and the order not matching its description. They also attempted to impose a pro-rata refund, which I did not accept.
This approach contradicts both the Consumer Rights Act 2015 and the company’s own published policy, which states that mistakes notified promptly with photos will be replaced at their cost.
The issue here is not a minor quality dispute, but how the company responds when a clear problem is raised. Based on my experience, I would advise caution when ordering high-value bouquets for special occasions.

6 de fevereiro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Great service. Beautiful arrangement.

Great service! Delivered as scheduled. The flowers and arrangement were beautiful. Bright and happy colors. There was a bit of mix up with the vase but it was sorted promptly. Much appreciated. Thank you.

17 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Thank you for your service

Thank you for your service! I ordered an orchidea flower for my sister s birthday. The staff is marvelous. They emailed me every detail about the order because i live abroad. I suggest to all to order here.

1 de fevereiro de 2026
Classificada 1 em 5 estrelas

I ordered online the day before for…Birthday flowers

I ordered online the day before for birthday gift. I received email at 10.13am to say my flowers have been freshly made and a driver has been assigned to deliver them. I saw the van on the map and let my family know the flowers were coming soon.
Then the van disappeared off the map and then nothing until another email came at 4.30pm to say exactly the same as the earlier email.
I emailed the helpline for them to say the driver phoned in sick and very sorry. The flowers were finally delivered at 7pm that day which the birthday was nearly over. They said on the website that deliveries are upto 8pm but should have updated me about the driver as my family kept waiting most of the day after the earlier email.
I would go direct with a shop next time and not online.

1 de fevereiro de 2026
logótipo da Flower Station

Resposta da Flower Station

Dear Paula,

Thank you for taking the time to share your feedback.

We are very sorry for the frustration caused by the delivery updates on the day of your order. Unfortunately, the driver originally assigned to your delivery reported sick during the route, which meant the order had to be made anew with fresh flowers and reassigned to another driver later in the day. This resulted in the delay you experienced.

As outlined on our website, standard residential deliveries can take place anytime between 9am and 8pm, and on this occasion the bouquet was successfully delivered within that delivery window at 7pm. However, we do understand that the earlier tracking update understandably led you to expect the flowers much sooner, and we apologise for the confusion this caused.

We appreciate that birthday deliveries are time-sensitive, and we regret that the change in driver was not communicated more clearly earlier in the day. Your feedback regarding the tracking updates and communication has been noted and shared with our team as we are always looking to improve our service.

We are pleased that the flowers were ultimately delivered on the same day, but we are sorry that the experience did not meet your expectations on this occasion.

Best regards,

Alex

Classificada 5 em 5 estrelas

Great for Events

Flower Station was recommended to us by a local business for an event we were hosting, and they exceeded expectations. Their team was incredibly supportive, offering thoughtful guidance on the décor throughout the planning process. The floral arrangements were beautiful, we highly recommend Flower Station for an event.

2 de fevereiro de 2026
Opinião espontânea

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