Flower Station Opiniões 

3528
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

J'ai commandé en ligne à 17 h bouquet +gift pour l'anniversaire de ma fille qui habite Londres, le tout a été livré à 22 h le jour même alors que la plupart des fleuristes consultés ne livraient que... Ver mais

Classificada 4 em 5 estrelas

What a gorgeous bunch of flowers delivered super quickly too! I’ve dropped a star because unfortunately they didn’t last very long despite changing water daily. Such a shame as they were so lovely w... Ver mais

Classificada 5 em 5 estrelas

Thank you Flower Station! The choices offered were lovely and the website easy to navigate. I am not in England and this was not an issue at all. I made an error with the address and Harini from Fl... Ver mais

Classificada 1 em 5 estrelas

This "High level customer service" called big shit made my worst day in my life. Ordered 16:25 yesterday 50roses to get delivered before 8pm( on website saying if order done before 5pm the same day d... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Entrega de flores
  2. Floricultura
  3. Mercado de flores

Escrito pela empresa

Flower Station is a 24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 89% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(3528)

254 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

The Fake "High level customer service"…

This "High level customer service" called big shit made my worst day in my life. Ordered 16:25 yesterday 50roses to get delivered before 8pm( on website saying if order done before 5pm the same day delivery before 8pm is garanted!!!) Now 10 to 1am ,I am at the shop which one is 15min drive frome my home adress and I paid express delivery fee even and nobody knows where are my flavors.
Don't use this company never ever if you want avoid a heading and stress.

13 de julho de 2026
Opinião espontânea
logótipo da Flower Station

Resposta da Flower Station

Dear Gabor,

We are very sorry to hear about the frustration and disappointment caused by this experience.

We would like to clarify what happened with your order. The order was placed at 4:40 PM, only 20 minutes before the cut-off time for same-day delivery. When our florists began preparing the order, they discovered that the short-stemmed roses required for the bouquet had unfortunately gone out of stock.

We immediately attempted to contact you to explain the situation and advise that a fresh supply of the required roses was due to arrive from our farms the following morning. Unfortunately, despite our attempts to contact you by both email and telephone, we did not receive a response.

We sincerely apologise that we were unable to fulfil the order as originally requested and for the inconvenience this caused. We understand that this was particularly frustrating given the intended occasion, and we regret that we were unable to reach you in time to arrange an alternative.

Kind regards,

Alex

Classificada 5 em 5 estrelas

Beautiful flowers

Beautiful flowers bought as a gift for a friend and they loved them. Elegant & tasteful - their words
Thank you again

7 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

How to do things when it goes wrong.

I made a priority order and due to a mess-up at their end the order wasn't fulfilled, nor was this communicated to me. So after me chasing several times with no resolution I decided to cancel the order and request a refund. I always find that the mark of a good company is how they deal with situations where things go wrong, as lets be honest things do and often go wrong in our modern society. So to be fair to the Flower station they refunded my money no quibbles, and to mine and my mothers surprise they arranged a complementary bouquet of their seasonal bunch which arrived this morning, which my mum has advised are some of the nicest flowers shes ever received. She said she had 4 or 5 sunflowers in the bunch which she has never seen before, and was very pleased about. The Flower Station has redeemed the situation, and saved the day. So now they have a future customer for life. Thats how you build a brand and a reputation. Own the problem, and resolve it. Bravo Flower Station.

10 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

DO NOT USE!

DO NOT USE!
Flower Sation UK fail to live up to their promises. Despite a full webpage stating that they offer 'same day delivery to Barnet' they fail to live up to their promise. This is clearly a breach of contract and I have contacted Trading Standards to complain.
Their customer service operative said that the company and their web team 'are aware there are discrepancies between the website and what they can actually do'. That is not MY problem! I placed an order in good faith which they broke their contract on.
Realistic expectations have not been met; if you cannot deliver inside the parameters you have set DO NOT OFFER THEM!
It is not unrealistic to list at the top of the Same Day Delivery Page the areas that you cover.
You should not have a page stating Same Day Delivery In Barnet if you cannot match the claim.

9 de julho de 2026
Opinião espontânea
logótipo da Flower Station

Resposta da Flower Station

Dear Sarah,

We are sorry to read your review and apologise for the frustration caused.

We would, however, like to clarify the circumstances surrounding your order. While we do offer same-day delivery to selected Barnet postcodes, not every postcode within the borough falls within our same-day delivery network. The recipient's postcode was outside the area serviced by our same-day delivery fleet and therefore could not be fulfilled using that service.

As soon as we identified this, we contacted you to explain the situation and provided the available options. We understand that this was disappointing, particularly as the order was intended for a specific occasion. After these options were presented, you chose to cancel the order, and we processed the cancellation and refund in accordance with your request.

We appreciate your feedback regarding the clarity of our website and postcode information. Comments such as yours are taken seriously and help us identify areas where we can improve the customer experience.

We are sorry that, on this occasion, we were unable to meet your expectations.

Kind regards,

Alex

Classificada 5 em 5 estrelas

very happy with this delivery

very happy with this delivery, ordered the Get Well Soon bunch with balloon & bear, they arrived when I'd asked for the delivery to be made, I was kept apprised, and there was a photo of our friends receiving them on the doorstep.

4 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Everything perfect

Easy ordering, delivered on time and flowers of good quality and lasting well, even in this heat - what more could you want!

3 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

What a beautiful bouquet of flowers

What a beautiful bouquet of flowers! It arrived beautifully wrapped and was clearly packaged with great care. The entire arrangement was absolutely gorgeous, and the delivery was smooth and completely hassle-free. I couldn't have been happier with the quality and service.

7 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Flowers never delivered

Flowers never delivered. DHL said they had but the coordinates were incorrect and the photo showed a Dunelm parcel being delivered to an unknown door.
Flower Station said they would redeliver on Tuesday. Phone call to say yellow roses no longer available and agreed to accept orange roses.
Unfortunately the flowers were never delivered and DHL website show that they were still in Depot.
Requested refund which I received via PayPal.

8 de julho de 2026
Opinião espontânea
logótipo da Flower Station

Resposta da Flower Station

Dear Jenny,

We are very sorry to hear about your experience and sincerely apologise for the inconvenience caused.

Unfortunately, the original delivery was affected by an issue with the courier, and we fully understand your frustration after the tracking information and proof of delivery did not correspond with your recipient's address. As a result, we arranged a replacement bouquet and kept you informed when a substitution from yellow to orange roses became necessary due to stock availability.

Although the original order was ultimately refunded in full, we also sent an apology bouquet as a gesture of goodwill, which was successfully delivered and safely received by the recipient.

We appreciate your patience throughout this matter and apologise once again that your first experience with us did not reflect the standard of service we strive to provide.

Best regards,

Alex

Classificada 5 em 5 estrelas

I needed a last minute order for family…

I needed a last minute order for family as I was unable to make a hen party in london, and was surprised at such efficient service I ordered the same morning and beautiful flowers were delivered within 2 hours. A very happy customer. Thankyou xx

27 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I bought the flowers for my…daughter-in-law after giving birth to our first grandchild

I bought the flowers for my daughter-in-law after the birth of my first grand son. She told me that they were the most beautiful flowers out of all the flowers she received, and she loved that they were blue for her son. The delivery service was fantastic as they phoned me to question if I had given them the correct address, which they were right to do as I had got the postcode wrong. I really appreciated them checking with me. I highly recommend this company and would definitely use them again.

30 de junho de 2026
Opinião espontânea

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