Flower Station Opiniões 

Resposta da Flower Station

12/06/2026

Dear Victoria,

We are very sorry to hear about your experience and understand how disappointing this must have been, particularly given the circumstances of your order.

We would like to clarify that our same-day delivery service operates within a set delivery window. Residential deliveries are typically carried out between 8:30 AM and 8:00 PM, and during particularly busy periods, this may be extended later into the evening to ensure all orders are completed. As your order was placed for same-day delivery, it was delivered within this timeframe.

In cases where the recipient is unavailable, our drivers will leave the flowers in a safe place to ensure delivery is completed on the requested date. We are sorry to learn that the flowers were no longer there when retrieved; however, this was not previously brought to our attention, and based on earlier correspondence, we understood that the order had been successfully collected.

Regarding the bouquet itself, we can confirm that the arrangement was prepared to value and in line with the product specification.

We would also like to add that we have been prompt and thorough in our communication throughout. The suggestion that we asked for a review not to be posted is both inaccurate and unfair. We welcome all feedback - positive or negative - as it helps us improve our service.

We appreciate your comments regarding delivery timeframes and are sorry that this experience did not meet your expectations.

Kind regards,

Alex

Resposta da Flower Station

2/06/2026

Dear Vladimir,

Thank you for your feedback, and we’re sorry to hear that your recent experience did not meet your expectations.

We would like to clarify that the product you selected consists of short-stemmed roses designed for letterbox delivery. This type of packaging does not allow for the use of water, as it would damage the packaging and prevent it from fitting through the letterbox safely.

Although your order was placed in the morning, it was prepared later in the day and delivered within approximately two hours of dispatch, in line with our delivery schedule.

If there were any concerns regarding the quality of the roses upon arrival, we would have been happy to investigate. For such cases, we kindly ask customers to send a photo of the full bouquet to info@flowerstation.co.uk, so we can review the issue and provide appropriate assistance.

We appreciate your feedback and are sorry that this experience did not reflect your previous one with us.

Kind regards,

Alex

Resposta da Flower Station

2/06/2026

Dear Fiona,

We are very sorry to read your review and for the distress caused, especially given the sensitive circumstances surrounding your order.

We would like to clarify that we did acknowledge that the bouquet delivered was not prepared as instructed, and we sincerely apologise for this error. The driver was given a more expensive albeit incorrect bouquet in the depot which led to this unfortunate circumstance.

To resolve the matter, we offered several options for you to choose from which also included redelivery, a partial refund or full refund.

These options were provided to ensure a fair resolution while also accounting for the prepared and delivered arrangement.

We understand this was a deeply personal order, and we are truly sorry that we fell short on this occasion.

Kind regards,

Alex

Resposta da Flower Station

19/05/2026

Dear Dela,

We are very sorry to read your review and for the distress this experience has caused, particularly given the sensitive nature of your order.

As your order was placed for same-day delivery to an address outside of our local delivery area, we needed to contact you to arrange delivery for the next available date. Unfortunately, we were only able to reach you the following day, which resulted in the delivery being scheduled for the day after, two days after the order was placed.

Following delivery, you contacted us with your concerns and provided photos. Upon investigation, we identified that the incorrect name on the card was due to a trainee error, for which we sincerely apologise.

Regarding the flowers, we noted that the hydrangeas appeared slightly dehydrated, which can occasionally occur due to the delicate nature of this particular flower, although the rest of the bouquet was in excellent condition.

To address the situation, we issued a full refund of the delivery fee and, with your agreement, arranged a complimentary redelivery, which is being delivered today.

We are truly sorry for the experience and appreciate your patience while we worked to resolve this matter.

Kind regards,

Alex

Resposta da Flower Station

19/05/2026

Dear Maria,

We are very sorry to read your review and for the frustration this experience has caused.

Unfortunately, the specific flowers required for your bouquet went out of stock on the intended delivery date due to the exceptionally high volume of orders during International Women’s Day. We did attempt to contact you to arrange a suitable substitution but did not receive a response.

The following morning, once fresh stock arrived, we prepared your order again and arranged a redelivery. As a gesture of goodwill, the bouquet was upgraded in size and a complimentary box of chocolates was added.

However, when our driver arrived, they were unable to complete the delivery. Multiple attempts were made to contact the recipient via the phone number provided, but these went to voicemail. The driver also received no response via the intercom. Upon speaking with the concierge, they advised they could not grant access or accept the delivery without confirmation from the recipient.

As a result, the delivery attempt was unsuccessful and a notification, including photos, was sent at the time.

Following your call two hours later, we arranged for the order to be collected from one of our stores, however, it was not collected. As the order had already been prepared twice and delivery had been attempted, a £5 redelivery fee was required for a further attempt.

You then requested cancellation of the order, and a full refund was issued accordingly.

We apologise again for the inconvenience caused.

Kind regards,

Alex

Resposta da Flower Station

4/05/2026

Dear Rachel,

Thank you for your feedback. We’re sorry to hear you’re disappointed.

We have checked the delivery notes, and the courier did attempt to call the recipient on the number provided prior to delivery, but unfortunately there was no response from them. The courier then followed up by messaging the sender to advise where the flowers had been safely left.

We absolutely always follow delivery instructions wherever possible, and our couriers do their best to ensure a smooth delivery experience.

We would appreciate if you could follow up with the recipient to check whether the calls were received or if the number provided may have been accurate, as this can sometimes help us better understand what happened.

Kind regards,
Aurora

Resposta da Flower Station

4/05/2026

Dear Adam,

Thank you so much for your kind and thoughtful review! We’re delighted you enjoyed your visit and had the chance to relax with a coffee among the olive trees.

We’re also very pleased to hear your recent flowers lasted over a week and were such a success. Your continued support means a lot to us, and we look forward to welcoming you back again soon, whether for a bouquet, a plant, or just a quiet moment with a coffee.

Kind regards,
Flower Station Team

Resposta da Flower Station

7/04/2026

Dear Mike,

We’re sorry to read your review, as it doesn’t reflect the full sequence of events from our side.

After receiving your order, we contacted you to advise that one of the flowers in your chosen arrangement was unavailable and requested confirmation for a suitable substitution. Unfortunately, we did not receive a response from you at that time.

We later received your email requesting an update along with a full refund. As per your request, we processed the refund immediately and explained the situation regarding the pending substitution confirmation.

We are very sorry that we were unable to help mark the celebration of such an amazing occasion as a 98th birthday. We always aim to deliver every order to the highest standard with clear communication, and we regret that we were unable to proceed.

Warm regards,
Aurora