With flutterwave's dedicated customer care. i was able solve all that seemed seemed hard solve remotely. Thanks Flutterwave.
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I like their customer support team they are swift and prompt in responding. Mary who attended to me followed through until everything was resolved. Keep it up flutterwave continue to make life easier... Ver mais
A empresa respondeu
I will recommend this app to anyone that wants to make transfer from one country to another. The whole Flutterwave Team is ever ready to make sure that the customer is well satisfied. They work round... Ver mais
A empresa respondeu
Flutterwave has some of the best support staff. They walked me through the issues, working round the clock. I'm sure they are super motivated. Great company, great product, great customer service!... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
With our new, integrated platform for both large and small scaled businesses, learn about our online payment technology solutions and grow your business globally.
Informações de contacto
Columbus Avenue 1323, 94133, San Francisco, Estados Unidos da América
- flutterwave.com
4,5
Excelente
944 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
The verification process is very smooth…
The verification process is very smooth and clear
15 de junho de 2025
Opinião espontânea
Resposta da Flutterwave
Hello,
This is wonderful to know! We are glad you found our verification process very smooth. We know how important it is to make the verification steps as straightforward as possible for you and all our customers at large, as this is the first step in our relationship with our customers.
Thank you for choosing Flutterwave!
The timely service I got in helping me…
The timely service I got in helping me fix an issue was impressive.
Thank you Flutterwave!
12 de junho de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Kevin,
We are happy that you appreciate the timeliness with which we addressed your issue.
We believe that timely resolution is important, and we aim to make this standard for all our customers.
Thank you for choosing Flutterwave!
it's the best
14 de junho de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Hakim,
We are elated to know you think of us as the best.
This is the goal behind everything we do at Flutterwave. To ensure our customers see the value we bring and utilize it completely.
Thank you for choosing Flutterwave!
Turn around time and customer experience
I like the timelines within which issues are addressed and the consistency in communication on the progress of the matter at hand.
13 de junho de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Erastus,
We are glad that you appreciate the timeliness with which we addressed your issue and that you appreciate our consistent communication on the progress of your matters.
We believe keeping customers informed every step of the way is crucial in resolving the customer's issue.
It's fantastic to know that it's making a positive difference for you.
Thank you for choosing Flutterwave!
I loved their services so much
I loved their services so much, the customer care representative responded timely to the issues I was having with my payment link, they are adorable😌
13 de junho de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Anderson,
We're absolutely happy that you loved our services so much and that our customer experience analyst was able to respond so quickly to the issues you were having with your payment link.
We are dedicated to ensuring this is the standard service our customers get to experience.
Thank you for choosing Flutterwave!
Flutterwave responded to my refund…
Flutterwave responded to my refund request faster, and the issue was resolved very timely.
Kudos to the team
12 de maio de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Taiwo,
We understand the importance of a refund for a transaction that did not go through and and we are happy to hear that your refund request was responded to quickly and that the issue was resolved very timely.
We know how important it is to get those sorted efficiently.
We are always here to assist.
Thank you for choosing Flutterwave!
I had an issue on Tuesday night and it…
I had an issue on Tuesday night and it was resolved in less than 4 hours. The rep, Mary still reached out to me on phone this morning (Thursday ) again to be sure my issues were resolved. I have not had this kind of service in a long time in this country. @ Mary, keep up the good work. I appreciate you.
10 de junho de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Balsam,
We are thrilled that your issue was resolved swiftly.
At Flutterwave, we are dedicated to ensuring a swift and quick response.
We truly appreciate you highlighting Mary's exceptional service. Providing that level of proactive and caring support is what we always aim for, and it's fantastic to know it made such a positive impression.
We'll be sure to pass on your kind words to Mary!
Thank you for choosing Flutterwave!
Nothing is as good as having a response…
Nothing is as good as having a response on time regarding queries you make. Flutterwave ensures that you receive timely and accurate information.
11 de junho de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Martin,
This is wonderful to hear! We recognize that timely and accurate responses to queries are crucial.
We are working toward consistently delivering on that for you and all our customers, ensuring you receive the right information you need, when you need it.
Thank you for your kind words and for choosing Flutterwave!
Swift response to my enquiries and…
Swift response to my enquiries and resolution to my issues within hours.
8 de junho de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Moshood,
It's wonderful to know that your inquiries and resolution process were quick.
We truly appreciate your feedback and your kind words.
We are always striving to provide quick and seamless support.
Thank you for trusting Flutterwave!
I had an issue with the payment webhook…
I had an issue with the payment webhook having inconsistent data.
I reached out and the team was able to resolve the issue in hours.
7 de junho de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Alsong,
We understand how critical consistent data is for payment webhooks, and we are glad our team was able to resolve the issue for you within hours.
We appreciate you reaching out and are happy we could get things sorted so quickly, as this is the standard we are working towards.
Thank you for trusting Flutterwave!
I had a payout issue
I had a payout issue, I contacted them, they attended with care. They fixed the issue within 72 hrs.
6 de junho de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Joseph,
That's great to hear! We understand how concerning a payout issue can be, and we are glad we were able to attend to you with care and resolve the issue within 72 hours.
We appreciate you letting us know you had such a positive experience!
Thank you for choosing Flutterwave!
Resposta da Flutterwave
Hello Queku,
We are happy that we were able to exceed your expectations. It truly makes our day to know we delivered more than you anticipated!
Thank you for choosing Flutterwave!
Smooth operation
I had an issue with payment reversal, they didn't even wait for me to write them. They contacted me and the process was smooth and I got credited immediately. Thumbs up!!! Other institutions should learn from you guys.
29 de maio de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Chioma,
We are so glad we could resolve your payment reversal issue so smoothly and efficiently.
It's wonderful to know that the process was quick and that you were credited immediately.
We truly appreciate your feedback and your kind words.
We are always striving to provide that kind of seamless and proactive support.
Thank you for trusting Flutterwave!
Speed of light am amazed at the speed with which the…
I am amazed at the speed with which the issue was resolved.
2 de junho de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Charles,
We are happy that you are thrilled by the speed with which your issue was resolved.
We know how important it is to get things sorted quickly, and we're so glad we could deliver on that for you.
The team is working to ensure this is the standard experience for all our customers.
Thank you for choosing Flutterwave!
STAY AWAY from FLUTTERWAVE
I was so glad that flutterwave launched in Zambia. I thought finally we had a payment gateway that we can use in Zambia as all online payment gateways don't work in Zambia. I quickly went online to open an account so that I can link it to my website. Firstly, there was no option for me to directly open an account because, on the drop-down list of countries, Zambia was not there! I was directed to contact the support team. That's when the nightmare started. I got an automated message which even a 7 year old can tell that it's an automated message. I was told they will get in touch with-in 24 to 48 hours, 1week later nothing happened. I wrote them a reminder. The reply started asking me for information that I had already provided on my initial contact form but I still went ahead and gave them the information. 2 days later I again wrote them yet another reminder, shockingly I got a message that " they are closing my ticket and I should always get in touch if I needed to" without opening my account. 26 emails later, back and forth my account has not been opened yet. I have just gone back to my ancient way of getting payments from my online customers. With flutterwave I am very and I stress very disappointed. If they can be so useless when on-boarding clients, imagine you have an issue which needs fixing? I am sure you will go in endless circles. They don't seem to understand how to run their own business. It looks like a bunch of guys just got together to try and provide a service they don't even understand properly. It's a shame.
Zambians STAY AWAY from FLUTTERWAVE!!! Uwa kwensha ubushiku bamutasha nga bwacha!
Don't say I never warned you!!
31 de maio de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Robert,
We are sorry to hear about your experience with the account opening. I understand how it felt not seeing the country in the drop-down, and I know this can be inconvenient, especially with the multiple emails.
Rest assured, we are here to assist in every way we can.
Please know that your feedback is incredibly valuable, and we take it very seriously.
Kindly send us an email at hi@flutterwavego.com.
We are looking forward to your email.
Thank you for choosing Flutterwave!
Very nice and I will be able to get…
Very nice and I will be able to get more people to join me
14 de maio de 2025
Opinião espontânea
Resposta da Flutterwave
Hello,
We are thrilled that you had a very nice experience and that you are open to letting more people. We truly appreciate your support and confidence in us!
Thank you for choosing Flutterwave!
Excellent Customer Support & User-Friendly Platform
I used Flutterwave for the first time today and ran into a small issue with a transaction between the merchant and the beneficiary. Thankfully, Flutterwave stepped in and provided the information I needed to sort things out quickly and smoothly.
Their customer support was fast, friendly, and super helpful. On top of that, the platform is easy to use —even for a first-timer like me. I’m really impressed and highly recommend Flutterwave to anyone looking for a reliable & user-friendly payment solution.
30 de maio de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Samson,
It is great to hear you had a positive first experience with us, as we were able to help resolve your transaction issue quickly and smoothly!
It's wonderful to know that you found our platform easy to use as a first-timer.
We appreciate you recommending Flutterwave as a reliable and user-friendly payment solution.
We're here to ensure all your future transactions are just as smooth!
Thank you for choosing Flutterwave!
The experience and support was awesome…
The experience and support was awesome throughout my onboarding. The personnels are very professional. Thanks
26 de maio de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Kafayat,
This is fantastic to hear! We are so glad your onboarding experience was awesome and that our team's professionalism shone through.
We really appreciate you taking the time to share your positive feedback!
Thank you for choosing us!
Resposta da Flutterwave
We appreciate your feedback.
It is important to us to know that our customers are having a positive impact using our platform and having a good service experience.
The team is dedicated to ensuring this experience is shared with all our customers.
Thank you for choosing Flutterwave.
Unsatisfied
1 . Approval of business documents takes almost a month to be approved,
2. Once approved they keep suspending account when customer fails cancels order , and frequently asking for re upload of verification which takes days or a week to be verified , this way my business has lost clients , because of of waiting for flutterwave to verify documents on every failed transaction
3. Improve on your verification. Process timeline
4. Remove limitation on failed transactions
21 de maio de 2025
Opinião espontânea
Resposta da Flutterwave
Hello,
Thank you for reaching out and sharing your feedback.
I understand that you have not had a good experience with us during the verification, as it took longer than you would like.
Regarding your second issue, please note we are reviewing our automated suspension triggers and re-verification protocols to ensure they are fair and efficient.
The verification timeline is being worked on by the team.
For the limitation on failed transactions, we are evaluating our policies around failed transactions to prevent unnecessary account limitations and ensure your business can operate without interruption.
You can reach out to us via hi@flutterwavego.com for further assistance.
Thank you for your understanding.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.