After being let down for a pair of limited edition trainers by another company I spotted them in stock at Footpatrol. I ordered them and they promptly arrived two days later, well packaged (double box... Ver mais
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Leia as opiniões dos outros
I absolutely LOVE my new trainers! I had to pick something beautiful for my son's funeral on 30th January. He was obsessed with Nike TNS, he was gay but be also dressed in only designer clothes. So... Ver mais
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I ordered an item and was given a FedEx tracking number, but it has only said “label created” since March 7. That means the package was never given to FedEx. It’s now March 18 and there have been no u... Ver mais
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I've never heard of Foot Patrol before, but I was pleasantly suprised! Lots of really great products and deals! Seemless transaction and quick delivery. I will definately be a returning customer! Ap... Ver mais
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Informações sobre a empresa
Escrito pela empresa
From highly coveted releases and rare deadstock pairs to performance gear and unique pieces, we stock the best from top brands like adidas, Nike, ASICS, New Balance, HOKA, Salomon & more. Alongside these, we offer exclusive in-house Footpatrol collaborations with brands, creatives, and friends of the store. Shop every product and stay connected to the sneaker world directly from the palm of your hand.
Informações de contacto
Reino Unido
- 0207 287 8094
- footpatrol.com
3,6
Aceitável
10 mil opiniões
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Todos os idiomas
Takes so long
I ordered an item and was given a FedEx tracking number, but it has only said “label created” since March 7. That means the package was never given to FedEx. It’s now March 18 and there have been no updates or delivery. I have not received my item and the seller has not provided proof that it was shipped. Be careful ordering from here.And if i try to get a refund it will say only when the order is returned
7 de março de 2026
Opinião espontânea
Resposta da Footpatrol
Hi Diorroblox,
Thank you for getting in touch. Apologies for any inconvenience caused. Please follow the link I have attached to contact our team, submit a contact form and a team member will be in touch to assist further: https://www.footpatrol.com/pages/contact
Kind regards,
Sidrah,
Footpatrol Team.
Verschrikkelijke ervaring met deze…
Verschrikkelijke ervaring met deze winkel.
Ik bestel een product, ik ontvang geen conformation mail. Ik kan geen contact maken met de klantenservice. Gewoon ronduit verschrikkelijk. Ik ben nu bestolen van €200+!!!’
18 de março de 2026
Opinião espontânea
Resposta da Footpatrol
Hi Lukas,
My name is Sidrah from FOOTPATROL UK Customer Care. I apologise for any inconvenience you may have experienced, and I'm here to help resolve your query today. . Please follow the link I have attached to contact our team, submit a contact form and a team will be in touch to assist further: https://www.footpatrol.com/pages/contact
Kind regards,
Sidrah,
Footpatrol Team.
Ordered a pair of running trainers from…
Ordered a pair of running trainers from this company, after 5 uses they started to fall apart, main sole coming apart from upper shoe clearly a manufacturing defect. Contacted them with photographs clearly showing the faults was told I would have to package them up send them back at my own inconvenience and then wait 14 days from receipt to find out if I would be ‘offered a refund’. My expectation after purchasing a premium running product that was obviously faulty after few uses I would receive and apology and swiftly be sent a replacement pair. The customer who received a defective product shouldn’t inconvenienced for likely 3 weeks before getting their money back when all I really want is operational pair of running which I paid for. Won’t be using this site again
16 de março de 2026
Opinião espontânea
Resposta da Footpatrol
Dear Lucas,
I hope this message finds you well. I apologise for any inconvenience you may have experienced with your recent purchase. I understand you have received a faulty item, and I'm here to help you resolve this matter promptly.
For faulty items, you have convenient options available to you. You can return the item to any of our stores for an in-store assessment, where our team will examine the item to determine if the fault is due to manufacturing or other causes. Alternatively, you can process your return online through our returns portal.
If you choose to return to store, our team will assess the item and process a refund directly if the fault is confirmed. Should the store require further examination, they may send the item to our specialised warehouse team for a detailed review.
For your convenience, I've included our returns page where you can initiate an online return: https://www.size.co.uk/page/delivery-returns/. You can also find your nearest store using our store locator: https://www.size.co.uk/store-locator/.
Please note that returns via our online portal can take up to 10 days to reach our warehouse, with refunds processed within up to 14 days thereafter.
Kind regards,
Georgia,
size? UK Customer Care.
Absolutely terrible experience with…
Absolutely terrible experience with Footpatrol.
They received my returned item on 10 February and I was told the refund would be processed within 5–7 days. It has now been over 40 days, and I am still waiting for my money.
Customer service has been extremely poor from start to finish. No proper updates, no resolution, and no urgency to fix the problem.
This was my first and last time ordering from this company. Waiting this long for a refund is completely unacceptable.
I will never use Footpatrol again and would not recommend them to anyone. Even one star is too generous for the level of service I have experienced.
10 de fevereiro de 2026
Opinião espontânea
Resposta da Footpatrol
Dear Customer,
My name is Georgia from FOOTPATROL UK Customer Care.
I hope this message finds you well. I sincerely apologise for any inconvenience caused regarding the delay with your refund.
I understand how frustrating it can be to wait for a refund to be processed, and I want to ensure we resolve this matter for you promptly. To chase up your refund status and provide you with the most up-to-date information, I would recommend contacting our customer service department directly. You can reach them through our contact page at: https://www.footpatrol.com/pages/contact
Our team will be able to review your specific case and provide you with detailed information about the processing status of your refund.
Kind regards,
Georgia,
FOOTPATROL UK Customer Care.
Quick delivery
After being let down for a pair of limited edition trainers by another company I spotted them in stock at Footpatrol. I ordered them and they promptly arrived two days later, well packaged (double boxed) and in good condition. After the challenges I had with the other company it was really welcome to see them arrive so soon!
1 de março de 2026
Opinião espontânea
Resposta da Footpatrol
Hi,
Thanks for taking the time to give us a 5 star review.
We hope all your future experiences with us are just as good.
Thanks again,
Footpatrol Customer Care Team
Service client minable et arnaqueur !
Service client minable et arnaqueur !! J'ai effectué une commande le 24 janvier. Je reçois la commande le 31 janvier et je me rends compte que la paire envoyée n'était pas celle commandée.
J'entreprends un retour, pour lequel je suis obligée de payer 5 euros sinon je n'obtiens pas le bon retour.
Footpatrol a reçu mon retour le 5 février et depuis j'attends mon remboursement. Après avoir attendu leur délai de 14 jours, j'ai envoyé des mails, pas de réponse. Je parviens enfin à trouver un mail, on me rebascule sur un autre mail auquel écrire pour détailler la situation.
Celui-ci me répond complètement à côté en me disant de contacter ma banque car un litige a été ouvert.
Ce sont des pratiques frauduleuses, je souhaite avoir mon remboursement !!!
24 de janeiro de 2026
Opinião espontânea
Resposta da Footpatrol
Hi K Cha,
Thank you for taking the time to leave a review.
I am sorry to hear that our level of service has not met your expectations on this occasion.
If you would like to discuss this further please contact us at onlinereviews@footpatrol.co.uk and provide your order number, full name and billing address so we can assist you with this further.
Regards,
Faiza,
FOOTPATROL Online Reviews Team.
Codiciosos y servicio al cliente inexistente
Codiciosos y servicio al cliente inexistente. Hice un pedido sin querer (pensé que faltaba por escoger el método de pago), así que escribí a soporte UN MINUTO después de hacer el pedido.
No solo no contestaron sino que tardaron en enviar el pedido 4 días haciendo caso omiso a la petición.
Solo quería cambiar el método de pago para poder fraccionarlo, pero lo que han conseguido es que jamás vuelva a comprar en esta tienda.
25 de fevereiro de 2026
Opinião espontânea
Resposta da Footpatrol
Hi Borja,
Thank you for taking the time to leave a review.
I am sorry to hear that our level of service has not met your expectations on this occasion.
If you would like to discuss this further please contact us at https://www.footpatrol.com/pages/contact so we can assist you with this further.
Regards,
Faiza.
Footpatrol Online Reviews Team.
I ordered Aj1 UNC Reimagined on…
I ordered Aj1 UNC Reimagined on february 24th, this pair of shoes have manufacturing defects on the shoe’s sockliner and outside (glue around midsole and swoosh), also demaged box with some tape on…
I’m not happy with this purchase, probably won’t buy anything again from this site…
2 de março de 2026
Opinião espontânea
Resposta da Footpatrol
Hi Cyprian,
Thank you for taking the time to leave a review.
I am sorry to hear that our level of service has not met your expectations on this occasion.
If you would like to discuss this further please contact us at onlinereviews@footpatrol.co.uk and provide your order number, full name, and billing address so we can assist you with this further.
Regards,
Faiza,
FOOTPATROL Online Reviews Team.
Absolutely shocking service ordered…
Absolutely shocking service ordered some trainers 3 days ago and paid for next day delivery. Hadn't even been picked up by a courier at all phoned every day of the 3 for an update and no one had any answers. Now been told they're just refunding and got to wait a further 72 hours I needed the trainers to come efficiently absolute appalled will not be using again.
24 de fevereiro de 2026
Opinião espontânea
Resposta da Footpatrol
Hello Aaron,
I trust you are well, I am so sorry to hear of your experience shopping with us.
We can understand how frustrating this can be in regards to delays in your order, we are pleased our Customer Service team were able to resolve this for you in terms of a refund.
We endeavor to improve our services across the board and your feedback is invaluable.
Kind regards,
Georgia,
FOOTPATROL Customer Care.
Between Footpatrol and Royal Mail Lost my running shoes
Between Footpatrol and Royal Mail, they've 'lost' some £100 odd running shoes that I was about to use for the Brighton 1/2 marathon on Sunday. I would give them a minus, if that existed.
Customer care non-existent. I believe they're part of JD Sport, if I had known that I would not have ordered from them, since they are execrable.
Blah, blah, this pseudo-American 'reaching out', I am not a member of the Four Tops and this won't solve my time-sensitive problem, since I'll be Eastbourne then Brighton by tomorrow with my old shoes.
It's worth noting that Footpatrol Ireland are on 2.1, if I'd seen that, I would have ordered elsewhere.
26 de fevereiro de 2026
Opinião espontânea
Resposta da Footpatrol
Hello Hugh,
I trust you are well, thank you for taking the time to leave your review.
I am sorry to hear your item became lost in transit with the carrier, this can happen from time to time and our Customer Service team are on hand to resolve this for you.
If you require any help, please do reach out to them.
Kind regards,
Georgia,
FOOTPATROL Customer Care.
I returned some trainers that were way…
I returned some trainers that were way too big in January and I’m still waiting for a refund. Avoid at all cost, they are not helpful at all
4 de janeiro de 2026
Opinião espontânea
Resposta da Footpatrol
Hello Nicola,
I hope you are well, thank you for taking the time to leave your review.
We are sorry to hear of your issues regarding a return, we can understand how frustrating this can be for you.
As there is no order number provided within this review, we canot open an investigation today. Please reach out to Customer Service for support on 0207 287 8094. Our Customer Service opening hours are: Monday - Friday 08:00 - 20:00 | Saturday 09:00 - 18:00 BST.
Kind Regards,
Georgia,
FOOTPATROL Customer Care.
Still waiting for a refund
Still waiting for a refund. I wouldn’t use again
24 de fevereiro de 2026
Opinião espontânea
Resposta da Footpatrol
Hi Tim,
Thank you for taking the time to leave a review.
I apologise for any dissatisfaction you may have experienced with our service. We value your feedback and would like to assist you further. To provide us with more details about your concerns, I kindly request you to contact us via our webform.
You can access the webform by clicking on the following link: https://www.footpatrol.com/pages/contact
Once we receive your submission, we will promptly address your concerns and provide the necessary assistance.
Kind regards,
Farhan,
FOOTPATROL Online Reviews Team.
I did not recieve an item i purchased…
I did not recieve an item i purchased as the parcel was taken from the front of my building after being left on the doorstep in plain view . contacted the customer service multiple times which is typical automated response that have you to follow up so to actually speak to a person you have go through a 3 step process to get a human to speak to who replies in 3 working days . Unhelpful and not very cooperative i finally managed to get a form that they said i should fill out and return which i did within the same hour only to be followed up with no response . Completely unhelpful . I had to contact my bank to have some action taken .
1 de fevereiro de 2026
Opinião espontânea
Resposta da Footpatrol
Hi Lawrence,
Thank you for taking the time to leave a review.
I apologise for any dissatisfaction you may have experienced with our service. We value your feedback and would like to assist you further. To provide us with more details about your concerns, I kindly request you to contact us via our webform.
You can access the webform by clicking on the following link: https://www.footpatrol.com/pages/contact
Once we receive your submission, we will promptly address your concerns and provide the necessary assistance.
Kind regards,
Farhan,
FOOTPATROL Online Reviews Team.
disappointing experience with Footpatrol - stay away
I recently had a very disappointing experience with Footpatrol.
I returned a pair of shoes that were clearly not worn, exactly as shown in the attached photos, yet they refused to accept the return. The shoes were in the same condition as received, no creases, no sole wear, no marks. Despite this, they rejected the refund without providing a reasonable explanation.
Customer service was unhelpful and dismissive, repeating policy statements rather than actually reviewing the evidence provided. It feels like once they have your money, resolving issues is not a priority.
I would strongly advise others to think twice before ordering, especially if you might need to return an item. Based on my experience, even unworn products can be refused, leaving you stuck and out of pocket.
Very disappointing for a retailer that claims to value customer satisfaction.
17 de fevereiro de 2026
Opinião espontânea
Fast and reliable service for…
Fast and reliable service for discounted Hoka shoes
Very pleased
10 de fevereiro de 2026
Resposta da Footpatrol
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
Footpatrol Customer Care Team
👍👍👍👍👍🫶🫶🫶🫶🫶
14 de junho de 2025
Resposta da Footpatrol
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Footpatrol Customer Care Team
Ordered on Sunday shoes delivered…
Ordered on Sunday shoes delivered Tuesday morning, great service.
12 de fevereiro de 2026
Resposta da Footpatrol
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
Footpatrol Customer Care Team
Resposta da Footpatrol
Hi Tim,
Thank you for getting in touch. I have sent over an update to your email. Any questions do reach out.
Many thanks,
Sidrah.
Fantastic
Fantastic. Great price, amazing trainers. Fast delivery. Will use again
8 de fevereiro de 2026
Resposta da Footpatrol
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Footpatrol Customer Care Team
Package is stuck in customs never…
Package is stuck in customs never received the product
13 de fevereiro de 2026
Resposta da Footpatrol
Hi Freddie,
Thank you for getting in touch. I do apologise for the situation. I have reached out with an update via email. Please take a look at this. Any questions do reach out.
Many thanks,
Sidrah.
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