Foxhills Jewellers Opiniões 

515
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fantastic service, & helpful staff. My parcel arrived fast beautifully packed. I would not hesitate in buying again. Thank you Foxhills

Classificada 5 em 5 estrelas

The Tiffany earrings I purchased were a replacement for one that was lost on holiday & I was devastated as I had bought them as part of a set in New York many years ago! I was so happy to find a pai... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very helpful communication when my purchase was a day late by Royal Mail. Been looking for this Tiffany cable car charm for a few years, delighted with it.

A empresa respondeu

Classificada 5 em 5 estrelas

Beautiful authentic jewellery, I contacted this company to enquire for a video on a Tiffany item, within 20 minutes I was sent one. The customer service I received following this was superb. Not only... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Joalheiro
  2. Avaliador de jóias
  3. Comprador de jóias
  4. Ourivesaria
  5. Reparação de jóias
  6. Reparação de relógios de pulso

Escrito pela empresa

Established in 1710, Foxhills Jewellers is Britain’s oldest jeweller still trading, with over 300 years of experience built on trust, craftsmanship, and exceptional service. We specialise in luxury branded jewellery, including pre-owned Tiffany & Co pieces, as well as engagement and wedding rings. We also offer a wide selection of new, unbranded jewellery, serving customers both in the UK and worldwide. Our services include jewellery and watch repairs, servicing and cleaning, professional valuations, and jewellery authentication. Every item is carefully inspected by our experts, allowing our customers to shop with complete confidence.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

515 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

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4,6

Todas as opiniões

(515)

97 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Quick and reliable delivery

Quick and reliable delivery. Very accurate description of bracelet.

5 de março de 2025
logótipo da Foxhills Jewellers

Resposta da Foxhills Jewellers

Hi Jules, Thank you for taking the time to review us and for your feedback. We hope to see you again soon. :-)

Classificada 5 em 5 estrelas

Lovely staff member who served me on…

Lovely staff member who served me on both occasions. I was emailed when my repair was ready and also reminded. Excellent repair to my chain as well

8 de março de 2025
logótipo da Foxhills Jewellers

Resposta da Foxhills Jewellers

Hi Fiona,

Thank you for taking the time to review us.

We are pleased to hear you had a great experience and you are pleased with your repair and the service you received.

We look forward to seeing you again soon. :-)

Classificada 5 em 5 estrelas

excellent in every way

excellent in every way, fast delivery , good quality and price

5 de março de 2025
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Resposta da Foxhills Jewellers

Hi Chris, Thank you for your lovely review and for shopping with Britain's oldest jewellers, we hope to see you again soon :-)

Classificada 5 em 5 estrelas

Excellent service

I found the staff very helpful and friendly. The whole experience was enjoyable.
The manager was extremely knowledgeable, spent time on my problem and didn't give up until the problem was solved.
Most impressive.

Christine Young

26 de fevereiro de 2025
Opinião espontânea
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Resposta da Foxhills Jewellers

Hi Colin, Thank you for your lovely review and for shopping with Britain's oldest jewellers, we hope to see you again soon :-)

Classificada 5 em 5 estrelas

Great experience

My purchase came the next day and I love it! I did call before I bought it as it was pre loved. Didn't need to as the item was in excellent condition as was stated on the website. Thankyou Foxhills.

6 de março de 2025
Opinião espontânea
logótipo da Foxhills Jewellers

Resposta da Foxhills Jewellers

Hi Fiona, Thank you for your lovely review and for shopping with Britain's oldest jewellers, we hope to see you again soon :-)

Classificada 5 em 5 estrelas

Very quick response and kept informed…

Very quick response and kept informed throughout the process of selling my items. Would definitely recommend!

5 de março de 2025
Opinião espontânea
logótipo da Foxhills Jewellers

Resposta da Foxhills Jewellers

Hi Jennifer, Thank you for your lovely review, please let us know if you require our services again in the future :-)

Classificada 5 em 5 estrelas

Tiffany necklace is beautiful.

Delivery was fast, well packaged. The Tiffany necklace is beautiful, it was a gift for my daughters 40th birthday, we were lucky enough to be in New York for her 30th, so we went into actual Tiffanys and i got her Tiffany earings for her 30th birthday.
The necklace from Foxhills matches perfectly, my daughter loves it.
I also recieved a free gift of mini room scents, which smell devine.
A great online experience, will definately shop with Foxhills again. Thank you.

20 de fevereiro de 2025
Opinião espontânea
logótipo da Foxhills Jewellers

Resposta da Foxhills Jewellers

Hi, We are pleased you were happy with the necklace. Thank you for your lovely review and for shopping with Britain's oldest jewellers, we hope to see you again soon :-)

Classificada 5 em 5 estrelas

Fantastic customer care

Beautifully packaged, super quick delivery and stunning earrings. Would definitely purchase again from this little gem

11 de fevereiro de 2025
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Resposta da Foxhills Jewellers

Hi Marna, Thank you for your lovely review and for shopping with Britain's oldest jewellers, we hope to see you again soon :-)

Classificada 5 em 5 estrelas

I am very pleased with my purchase

I am very pleased with my purchase, highly recommended to friends and family, fast delivery

27 de janeiro de 2025
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Resposta da Foxhills Jewellers

Hi Carly, Thank you for your lovely review and for shopping with Britain's oldest jewellers, we hope to see you again soon :-)

Classificada 5 em 5 estrelas

My daughter whom I bought the lovely…

My daughter whom I bought the lovely Pearl set loved them. Thank you so much for the fast delivery.

29 de janeiro de 2025
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Resposta da Foxhills Jewellers

Hi Mark, Thank you for your lovely review and for shopping with Britain's oldest jewellers, we hope to see you again soon :-)

Classificada 5 em 5 estrelas

Excellent service all round

Excellent service all round

27 de janeiro de 2025
logótipo da Foxhills Jewellers

Resposta da Foxhills Jewellers

Hi Dave, Thank you for your lovely review and for shopping with Britain's oldest jewellers, we hope to see you again soon :-)

Classificada 5 em 5 estrelas

Good pric

Good price, great product, quick delivery

29 de janeiro de 2025
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Resposta da Foxhills Jewellers

Hi Jim, Thank you for your lovely review and for shopping with Britain's oldest jewellers, we hope to see you again soon :-)

Classificada 5 em 5 estrelas

Beautiful earrings

Beautiful earrings. Well made. I absolutely love them

27 de janeiro de 2025
logótipo da Foxhills Jewellers

Resposta da Foxhills Jewellers

Thank you for your lovely review and for shopping with Britain's oldest jewellers, we hope to see you again soon :-)

Classificada 5 em 5 estrelas

Definitely recommend lovely purchase

Ordered rose gold chanel earrings. They are lovely. Smaller in real life which actually look more dainty and pretty. Pretty studs.

Great delivery and really nice packaging like a little gift to myself.

Definitely recommend

18 de janeiro de 2025
Opinião espontânea
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Resposta da Foxhills Jewellers

Thank you for shopping with Britain's Oldest Jewellers, enjoy your gift :-)

Classificada 5 em 5 estrelas

Amazing service great bracelet

Bought a tiffany bracelet for my daughters18th initially I struggled to pay on my credit card but once it went through the bracelet came the next day as new and she’s chuffed to bits . I will definitely use you again

7 de janeiro de 2025
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Resposta da Foxhills Jewellers

Thank you for shopping with Britain's Oldest Jewellers :-)

Classificada 1 em 5 estrelas

Poor quality Tiffany bracelet

My husband bought a Tiffany bracelet in good faith for a Christmas gift. Unfortunately the bracelet is not in good condition (scratched) and did not fit. It cost him £400 and now because of their narrow return window (14 days) we are stuck with a bracelet we do not want and there is no option provided by the company to do anything. No exchange offered. The only thing that they say is that if you buy it back, they will look at it and then offer an amount that they see fit. This is totally unscrupulous. Avoid this company at all costs.

2 de janeiro de 2025
Opinião espontânea
logótipo da Foxhills Jewellers

Resposta da Foxhills Jewellers

Hi Sara, Thanks for your review. We do have a clear returns policy and Tiffany items are not all in a brand new condition. Tiffany have no suppliers world wide and our prices reflect this along with item descriptions and images. We would happily of accomodated a return if it had been inside of our policy. We do buy jewellery so please get in touch should you be looking to want to sell.

Classificada 1 em 5 estrelas

1 star is too many for this company…

2nd update. You stopped answering my emails which is why I haven’t returned it. What will happen if I send it back to you? I know it can only be fixed by being welded which isn’t acceptable. I only had it 2 months before it broke and can’t understand why you refuse to give me a full refund. Update following the response from the company. I offered to return it for a refund. You refused. I have taken it to 3 jewellers who said it can only be fixed by welding 2 of the ball joints together which changes the whole reason I bought the ring. £200 for an item that was worn 4 times in less than 3 months is unacceptable and you should provide a refund. There is no point me paying to return it for you to “look” at it only and tell me what I already know. I’d happily send back for a refund. You could get it welded and sell on again stating the condition. £200 is a lot of money for a ring to be worn 4 times! 1 star is too many for this company unfortunately. I bought a Gucci ring £200 without realising it was preowned as you don't have to view that information before purchasing. The ring broke within 3 months but the jewellers refused to provide a refund and subsequently ignored my emails to them. If they were confident that the item could be mended then they should have been prepared to refund me and take the item back. Afterall, they pride themselves on selling pre owned items. This is the most unhelpful retailer I have ever bought anything from and will not use them again and would anybody to think twice and find somewhere else.

1 de dezembro de 2024
Opinião espontânea
logótipo da Foxhills Jewellers

Resposta da Foxhills Jewellers

Hi Helen, Thanks for your review.

We responded promptly to your email some time back requesting that you send this to us so we can assess it, but you failed to do so meaning we can't do anything. You had had the item and worn it for a number of months. An assessment was needed of the item in store which hasn't been possible to do as you havent sent it to us as we asked you to do so.

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