I ordered in October 2025. I haven't received my order. When I queried it, they sent proof it had been made - in August 2026 - and no delivery or even attempt to resolve. So, essentially, they've just... Ver mais
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Leia as opiniões dos outros
Update: Item arrived. Despite the initial problems with delivery, which are clearly very unusual based on other reviews, I am very pleased with the product itself - it is excellent. Update: ite... Ver mais
A empresa respondeu
Relatively simple to order, I had to double check what I was doing but got there in the end. The preview came through quickly, considering it was over the Christmas period. I asked for a couple of min... Ver mais
A empresa respondeu
Great communication throughout the process. There were constant changes due to me being so pedantic about my cat, yet not one complaint from Furr and Family. So thrilled with the finished portrait,... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de animais de estimação
- Loja de lembranças
- Loja de artigos para animais de estimação
- Estúdio de fotografia
Escrito pela empresa
We Provide Unique Pet Arts for pet lovers all around the world. Mostly based on Custom Pet Portrait Dog portrait cat portrait and any animal lover pet portrait
Informações de contacto
Reino Unido
- contact@furrandfamily.com
- furrandfamily.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 57% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Went above and beyond
Great communication throughout the process. There were constant changes due to me being so pedantic about my cat, yet not one complaint from Furr and Family. So thrilled with the finished portrait, but not as thrilled as my son is going to be when he opens it at Christmas. Thank you so much!!!

Resposta da FurrandFamily
Excellent service, amazing quality
Excellent service and amazing quality print. Would definitly recommend

Resposta da FurrandFamily
Super Product, Super Communication!
The product was superb!! And the communication through WhatsApp was a real help.

Resposta da FurrandFamily
My daughters cat
My daughters cat, believes she's queen of the house. Which in fairness she probably is. You have made her look very regal. The quality of the print is excellent. I'm sure it will be a talking point. Thank you

Resposta da FurrandFamily
Great Product and Excellent Service
This company provides an amazing service! I recently bought a t-shirt with a print of 2 cats, and a jumper with 4 dogs embroidered (both gifts for other people and they are perfect. FurrandFamily sent me an email with the draft of how the print/embroidery would look and took the time to make changes as I requested. The final look was absolutely perfect and both garments came out exactly as they looked in the final agreed previews. One of the dog photos I had was a bit cropped and I asked if they could fill in a little of his fur, and they did it without issue.
I cannot wait to give these garments as Christmas gifts. I would 100% recommend FurrandFamily. Great product and excellent service.

Resposta da FurrandFamily
Excellent product
Update: Item arrived. Despite the initial problems with delivery, which are clearly very unusual based on other reviews, I am very pleased with the product itself - it is excellent.
Update: item now confirmed as still in transit.
Was told this,was dispatched some time ago. Followed up and was told the were checking with the courier. Heard nothing. Followed up again, still no word and no product. Very disappointing so far. Will update if the product arrives

Resposta da FurrandFamily
The image was fabulous
The image was fabulous. But but confusing as to what I was buying . Thought I was buying a print not a digital file. Bit disappointing but the digital file image was wonderful.

Resposta da FurrandFamily
Very quick service I have had five…
Very quick service I have had five items in total and all have been loved by the reciepants

Resposta da FurrandFamily
The picture is perfect
The picture is perfect. Just what we wanted. Good quality printing and paper. This is our 2nd print from Furrand Family and will use again.

Resposta da FurrandFamily
I was really pleased with the quality…
I was really pleased with the quality of the picture, its going to make a lovely present for my niece's birthday.

Resposta da FurrandFamily
Great quality gift.
Great quality gift. Great communication. Well packaged. Would recommend.

Resposta da FurrandFamily
Great experience buying a cat portrait gift
I ordered a birthday gift for a friend (cat portrait on canvas). Furr and Family gave a friendly and helpful impression in their emails. I was sent a preview and asked for a minor tweak. They made this and sent another preview. The portrait was then perfect and they provided a super quick service with delivery being very quick. My friend has now been given the portrait and is over the moon. Thank you so much and would definitely recommend!

Resposta da FurrandFamily

Resposta da FurrandFamily
Excellent
Love my personalised phone cover. Very easy to order, great communication and preview was sent next day. Would highly recommend to friends and family. Thankyou ☺️

Resposta da FurrandFamily
Aboustley brilliant and I love my…
Aboustley brilliant and I love my picture
Thankyou guys

Resposta da FurrandFamily
Hershey looks the Gentleman he is.
Made our Hershey look the Gentleman he is.
We now have our Clyde who again looks so regal
Just waiting for it to return from being framed
Superb …

Resposta da FurrandFamily
Great all round!
Great communication, the t-shirt was a very popular present. Great all round!

Resposta da FurrandFamily
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